SB-10054861-5667
IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related
responsibilities, including Service, Parts and Accounting personnel. By law, dealers must correct, prior to
delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety
Standard or that contains a defect relating to motor vehicle safety. If you have questions regarding this or any
other campaign, please contact Warranty.

Emissions Recall Circular

Code:

Subject: 1999-2001 Volkswagen Golf/ Jetta and New Beetle
2.0 Liter Gasoline Engine Vehicles
Reprogramming of Engine Control Module and
Replacement of Malfunctioning Oxygen Sensor
Revision Summary
• Work procedure updated to add SVM (Software
Version Management) code programming
information
• Vendor code updated to WWO
Problem Description
Volkswagen has found that the oxygen sensor in the
upper part of the exhaust system could fail under certain
conditions, potentially causing a vehicle to exceed
Federal and/or California emission standards, or to
experience increased fuel consumption. “Thermal shock”
within the sensor caused by moisture accumulation could
cause oxygen sensor failure. If the oxygen sensor fails,
the vehicle’s "check engine" light on the dashboard will
illuminate.
Corrective Action
Check the emission control system for proper function,
reset electronically the engine’s control module and
replace the oxygen sensor, if necessary.
Affected Vehicles
U.S.A. and Canada
1999-2001 Golf, Jetta and New Beetle

To determine if the VIN applies to this Campaign verify
the open Campaigns/Actions screen in ElsaWeb
NOTE:
•

•

•
•

ElsaWeb is the only valid campaign inquiry/verification
source. Check ElsaWeb on the day the campaign work will
be performed to verify vehicle eligibility for the repair in order
to receive claim payment consideration. Campaign status
must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in ElsaWeb, contact
Warranty before proceeding further, e.g. a dealer may have
recently performed this repair but not yet entered a claim for
it in the system.
ElsaWeb may also show additional open action(s); if so,
inform your customer - this work can be done while the
vehicle is in for this campaign.
Contact Warranty if you have any questions.

WA00

September 18, 2013

Parts Information
In some instances, this action may require
replacement of the front oxygen sensor, part number
06A 906 262Q. Please ensure a minimum supply
available to accommodate repair work, if needed.
Owner Notification Mailing
Volkswagen notified all owners of affected vehicles on
or about December 27, 2001. A copy of the owner
letter is enclosed for your information.
Requirements for Emissions Campaigns Having
Customer Notification (California ONLY)
The California Air Resources Board and the
Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to
vehicle registration renewal. When campaign work
is done you must provide the owner with a signed
“Vehicle Emission Recall – Proof of Correction”
certificate (RC EMIS_CAL VW) which can be ordered
at no cost from Resolve at 1-800-544-8021.
NOTE: Ensure owners are aware of the importance of
retaining the completed certificate for their records.
It should be mailed to the California DMV only upon
request.

Emissions Campaign Vehicle Labeling Guidelines
(California ONLY)
Vehicles repaired under emission campaigns in the
state of California are required by the California Air
Resources Board (CARB) to be identified with an
emission campaign completion label when the work is
performed. It is mandatory for all dealers in the state of
California to complete and affix an emission campaign
completion label (part number ZVW 010 000) whenever
an emissions campaign is performed. Labels can be
ordered at no cost from Resolve at 1-800-544-8021
Campaign Completion Labeling Guidelines
Vehicles repaired under this action must be identified with
a campaign completion label (part number CAMP 010
000). Labels can be ordered at no cost online via the
Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.

September 2013

REVISION - WA (WA00) Page 1 of 24

Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from the
following chart. The Applicable Criteria ID is shown in ElsaWeb. Claims will only be paid for vehicles that show
this campaign open in ElsaWeb on the day of the repair. To help ensure prompt and proper payment, attach the
screen print to the repair order.

Saga Claim Entry Procedure
Check ElsaWeb to determine whether the campaign is open.
Service No.: WA00
Damage Code: 0099
Parts Manufacturer
Removed part: Use vendor code WWO
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Check - Current ECM software level present; NO further work required
Repair operation:

0183 00 99

25 T.U.

2470 25 99

70 T.U.

OR
Criteria I.D. 01
Reprogram ECM only
Repair operation:
OR
Criteria I.D. 01
Perform ECM program update and replace oxygen sensor
Repair operation:

2470 25 99

120 T.U.

Quantity

Part Number

Part Description

1

06A 906 262Q

Oxygen Sensor

There is NO reimbursement for Vehicle Wash or Loaner

If customer refused repairs
Fax the Repair Order to the warranty team at (248) 754-6501 (U.S) and (905) 428-4811 (CAN). Provide the
VIN, applicable Service Number, Customer information, Dealer number and date.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.

September 2013

REVISION -WA (WA00) Page 2 of 24

Customer Letter Example (U.S.A.)
December 2001

Subject: Recall WA: Reprogramming of Engine Control Module and
Replacement of Malfunctioning Oxygen Sensor
Dear Volkswagen Owner:
We are writing to inform you of a potential problem within the emission control system on some 1999 through
2001 model Volkswagen Jetta, Golf and New Beetle 2.0 liter gasoline vehicles. Our records show that you are
the owner of one of these vehicles.
What Is The Problem?
Your vehicle is equipped with an oxygen sensor in the exhaust system that provides information to the engine
control module. The information the sensor provides is needed to control the fuel and air mixture in the engine at
precise levels. Volkswagen of America, Inc. and the Environmental Protection Agency have found that this oxygen
sensor could fail under certain conditions, potentially causing your vehicle to exceed emission standards, or to
experience increased fuel consumption.
The oxygen sensor failure could be caused by “thermal shock” within the sensor caused by moisture accumulation.
Your vehicle is equipped with an onboard diagnostic system (OBD) which will warn you if certain emission-related
failures occur in your car. The oxygen sensor is part of this system as well, and needs to operate correctly to allow
the OBD system to do its job. If the oxygen sensor fails, the "check engine" light on your vehicle’s dashboard will
illuminate. If your vehicle has a "check engine" light on, contact your authorized Volkswagen dealer as soon as
possible, to arrange an appointment. However, do not wait for the light to come on before seeking service under
this recall notice because the free service provided under this recall will prevent the type of oxygen sensor failure
described above.
What Will Volkswagen Do?
Your authorized Volkswagen dealer will check your vehicle’s emission control system for proper function, reset
electronically the engine’s control module and replace the oxygen sensor, if necessary.
What We Would Like You To Do
Please contact the Service Department of any authorized Volkswagen dealer and schedule an appointment as
soon as possible. Please present the enclosed “Campaign Authorization” form, which identifies your vehicle to
your dealer, when you bring your Volkswagen for this service. The necessary work will take approximately one
hour and will, of course, be free of charge.
Please note that this work will be performed free of charge by authorized Volkswagen dealers only. Volkswagen
will not pay for any such work performed by non-authorized Volkswagen facilities. Volkswagen will neither
reimburse owners for such work, unless it is performed by an authorized Volkswagen dealer, nor will
Volkswagen reimburse any service facility which is not authorized by Volkswagen to perform such work.
California Regulations (FOR CALIFORNIA VEHICLES OWNERS ONLY)
California regulations require that this repair be completed prior to the time that you renew your vehicle
registration. Please make sure that this repair is completed prior to the renewal of your vehicle
registration and that you furnish proof of repair to the DMV in the form of a copy of the dealer’s repair order
including a signed “Emission Campaign Performance Authorization” which is enclosed with this letter. Please
retain the signed certification form with your vehicle records. DO NOT MAIL THIS FORM to the Department of
Motor Vehicles (DMV), unless requested.
If you are the lessor and registered owner of the vehicle identified in this action, please forward this information
immediately by first class mail to the lessee.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.

September 2013

REVISION -WA (WA00) Page 3 of 24

Precautions
If the “check engine” light on your instrument panel comes on prior to the completion of this service, please
contact your Volkswagen dealer immediately for scheduling the necessary repair.
Reimbursement of Expenses
Please write to us at the address below, if you have incurred out of pocket expenses for replacement of the
oxygen sensor, and we would be pleased to review your request for possible reimbursement. Please include any
receipts you have.
Volkswagen of America, Inc.
Attn: Customer Relations – Hills East (WA)
3499 West Hamlin Road
Rochester Hills, MI 48309
1-800-893-5298
We regret any inconvenience this matter may cause; however, we want to make sure that your vehicle complies
with applicable emission requirements and performs to your satisfaction.
Thank you for driving a Volkswagen.
Sincerely,
John von Hollen
Product Compliance

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.

September 2013

REVISION -WA (WA00) Page 4 of 24

Customer Letter Example (CANADA)
December 2001

Subject: Recall WA: Reprogramming of Engine Control Module and
Replacement of Malfunctioning Oxygen Sensor
Dear Volkswagen Owner:
We are writing to inform you of a potential problem within the emission control system on some 1999 through 2001
model Volkswagen Jetta, Golf and New Beetle 2.0 liter gasoline vehicles. Our records show that you are the
owner of one of these vehicles.
What Is The Problem?
Your vehicle is equipped with an oxygen sensor in the exhaust system that provides information to the engine
control module. The information the sensor provides is needed to control the fuel and air mixture in the engine at
precise levels. Volkswagen Canada Inc. has found that this oxygen sensor could fail under certain conditions,
potentially causing your vehicle to exceed emission standards, or to experience increased fuel consumption.
The oxygen sensor failure could be caused by “thermal shock” within the sensor caused by moisture
accumulation.
Your vehicle is equipped with an onboard diagnostic system (OBD) which will warn you if certain emission-related
failures occur in your car. The oxygen sensor is part of this system as well, and needs to operate correctly to
allow the OBD system to do its job. If the oxygen sensor fails, the "check engine" light on your vehicle’s
dashboard will illuminate. If your vehicle has a "check engine" light on, contact your authorized Volkswagen
dealer as soon as possible, to arrange an appointment. However, do not wait for the light to come on before
seeking service under this recall notice because the free service provided under this recall will prevent the type of
oxygen sensor failure described above.
What Will Volkswagen Do?
Your authorized Volkswagen dealer will check your vehicle’s emission control system for proper function, reset
electronically the engine’s control module and replace the oxygen sensor, if necessary.
What We Would Like You To Do
Please contact the Service Department of any authorized Volkswagen dealer and schedule an appointment as
soon as possible. Please present the enclosed “Campaign Authorization” form, which identifies your vehicle to
your dealer, when you bring your Volkswagen for this service. The necessary work will take approximately one
hour and will, of course, be free of charge.
Please note that this work will be performed free of charge by authorized Volkswagen dealers only. Volkswagen
will not pay for any such work performed by non-authorized Volkswagen facilities. Volkswagen will neither
reimburse owners for such work, unless it is performed by an authorized Volkswagen dealer, nor will Volkswagen
reimburse any service facility which is not authorized by Volkswagen to perform such work.
If you are the lessor and registered owner of the vehicle identified in this action, please forward this information
immediately by first class mail to the lessee.
Precautions
If the “check engine” light on your instrument panel comes on prior to the completion of this service, please
contact your Volkswagen dealer immediately for scheduling the necessary repair.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.

September 2013

REVISION -WA (WA00) Page 5 of 24

Reimbursement of Expenses
Please write to us at the address below, if you have incurred out of pocket expenses for replacement of the
oxygen sensor, and we would be pleased to review your request for possible reimbursement. Please include any
receipts you have.
Volkswagen Customer Relations (WA)
P. O. Box 842 STN A
Windsor ON N9A 9Z9
1-800-893-5298
We regret any inconvenience this matter may cause; however, we want to make sure that your vehicle complies
with applicable emission requirements and performs to your satisfaction.
Thank you for driving a Volkswagen.
Sincerely,
John von Hollen
Product Compliance

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle.
These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition
described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen of America, Inc. and Volkswagen Canada Inc. All Rights
Reserved.

September 2013

REVISION -WA (WA00) Page 6 of 24

Campaign Work Procedure

WA00 Emissions Recall

If there are questions regarding the work procedure:
• U.S. dealers, contact Warranty
• Canadian dealers, open an VTA ticket using concern group “Compliance_Recall Assistance (C)”
.

Read this work procedure completely before doing any work. This procedure describes reprogramming the engine control module (ECM) and, if necessary, replacing the front oxygen
sensor. Some affected vehicles, however, may not require re-programming of the ECM,
which will be made apparent during the checking process. This new procedure does not
require use of the VAS 6103 serial port cable.

Please Note: If performing this Campaign using an ODIS
equipped scan tool, proceed to Appendix section at the end
of this publication.
Special Tools and Equipment

•

PSC 550S or INC 940 Battery charger

⇐ VAS 5052 Diagnostic Tester is recommended
Tip: VAS 5051B Diagnostic Tester can
also be used; however, on
occasions it may not start the
update programming process after
update programming has been
selected
⇐ 3337 Tool
⇐ VAG 1788/10 Engine speed adjuster

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle.
These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition
described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen of America, Inc. and Volkswagen Canada Inc. All Rights
Reserved.

September 2013

REVISION -WA (WA00) Page 7 of 24

⇐ CD ROM containing reprogramming
information (part number (WAAACTION0407)
supplied by VWoA
Note: DO NOT DUPLICATE CD
A copied CD may not perform the
reflash update properly

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle.
These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition
described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen of America, Inc. and Volkswagen Canada Inc. All Rights
Reserved.

September 2013

REVISION -WA (WA00) Page 8 of 24

Work Sequence

Tip: If Campaign Completion label is
present, no further work is required

Section A – Identify Criteria and Check for
Open Status
Tip: On the date of repair, print this screen
and keep a copy with the repair order.
•

Enter the VIN in ElsaWeb and proceed to the
“Campaign/Action” screen.