Reference:

Date:

ITB14-005a

SB-10054743-1917

February 14, 2014

VOLUNTARY SERVICE CAMPAIGN
2014 Q50 INFINITI InTouch SOFTWARE UPDATE
This bulletin has been amended. Instructions to keep the engine hood open during the Service Procedure
have been added and changes were made to step 12 on page 11. Please discard previous versions of this bulletin.

CAMPAIGN I.D. #:

P4206

APPLIED VEHICLES: 2014 Q50 (V37)
2014 Q50 Hybrid (V37)
Check Service COMM to confirm campaign eligibility.
 There are two bulletins with different campaign ID numbers for this campaign.
 Each bulletin is applicable to specific vehicles depending on vehicle options.
 Make sure the correct bulletin (Campaign ID #) is being used.

INTRODUCTION
Infiniti is conducting this voluntary service campaign on certain 2014 Infiniti Q50 vehicles to update the Infiniti
InTouch system software to the current production level. This service will be performed at no charge for parts or
labor.
As with many new advanced technology devices, the Infiniti InTouch system is designed to allow for software
updates to be installed by your Retailer when released by Infiniti. The system was intentionally designed in this
manner to allow for the addition of new features and enhancements to the operating system as they become
available.

IDENTIFICATION NUMBER
Infiniti has assigned identification numbers P4206 to this campaign. The correct number must appear on all
communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
a dealer’s inventory.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
1/21

SERVICE PROCEDURE
The software update required for this procedure is contained on “V50E USB Flash Drive”:


Each dealer was previously mailed one “V50E USB
Flash Drive”, free of charge.



Should you require an additional “V50E USB Flash
Drive” due to loss or damage, it can be ordered free of
charge by contacting Denso Products Services
Americas:
By phone – 1-888-285-4236
Figure A

By email – [email protected] (make sure
to supply your dealer code and shipping address in the
email).

IMPORTANT: For vehicles equipped with Navigation, make sure the lock tab on the Map SD card is in the
UNLOCKED position (see Figure 1), or the software update cannot be performed:
a. Locate the SD card slot in the center console box and remove the MAP SD card.
b. Verify: Make sure the MAP SD card is UNLOCKED.
c. Re-insert the SD card and make sure it is locked in. The label on the SD card should not be visible.
Unlocked

Locked

OK

NG
Figure 1

2/21

ITB14-005a

Install Software Update
CAUTION:
 Do not start the software update if you notice any malfunctions such as a “frozen” screen.
 Make sure the vehicle has at least ¼ tank of fuel before starting the software update.
 Do not stop the engine while updating the software.
 The engine must continue to run while software updates are in process. The update processes can
take up to 60 minutes (1 hour), depending on the current software version.
 Make sure the engine hood is open and stays open during the entire procedure.
 Do not press the ignition button (start/stop button) during software updates or damage to the DCU
(Display Control Unit) may occur.
 Make sure you are using “V50E USB Flash Drive” (see Figure A on page 2).
NOTE:
 In step 20 (Reset App Data and Settings) of the following procedure; the Clock, Compass, Driving
Performance, and Maintenance Note Apps will all be reset to the default factory settings. All user
settings will be lost.
 There is an FAQ section at the end of the Service Procedure.
 There are five parts to this software update procedure:






Perform Software Update for Display APL
Perform Software Update for Other InTouch Systems
Verify Software Update
Delete Unit Connection Log
Reset App Data and Settings

Perform Software Update for Display APL
1. Turn the ignition ON (engine running or READY to drive mode).
 Keep the transmission in Park and the parking brake set.
 Make sure the engine hood is open and stays open during the entire procedure.
IMPORTANT: For Hybrid vehicles it is necessary to open the driver door, and keep it open, to ensure the
engine continues running during the entire update process.

3/21

ITB14-005a

2. Wait for the lower display screen to fully initialize:
 Wait for the following messages to clear from the bottom of the lower screen:




Loading…Please Wait
Now Loading All APPS
Loading Completed

 If this “pop up screen” appears (Figure 2), select
Later.

Figure 2

 When screens are fully initialized, the bottom of the lower screen will show the center dot
highlighted; “○○●○○” See Figure 3.
Without Navigation

With Navigation

Figure 3

Center dot highlighted

IMPORTANT:
 It is VERY important that you see this final screen, with the center dot highlighted, before
starting any of the reprogram procedures or inserting any USB Flash Drive.
 Push the arrow buttons ( > or < ) to confirm that the screen changes page and the bottom of the lower
screen shows the center dot highlighted; “○○●○○”
 Do not turn the engine OFF.

4/21

ITB14-005a

3. Turn ON the FM radio and tune to 87.7 (there should be only static on this station).
 If 87.7 has reception, tune to a frequency that has only static.

4. Access the “System Diagnostic” screen as follows:

a. Turn OFF the Audio system by pushing the
volume knob.
b. Make sure “Audio OFF” is shown on the upper
display screen.

Audio OFF

Figure 4

c. Push the “Settings” icon.

Settings

NOTE: With navigation is shown, without
navigation is similar.

Figure 5

d. Push the right side of the seek button
( >>I ) 3 times.
Push right side of seek
button 3 times
Figure 6

5/21

ITB14-005a

e. Push and hold on the screen in the area below
the right arrow icon ( > ) until the screen
changes (about 5 seconds).
Push and hold
here (below arrow)
Figure 7

f.

The “System Diagnostics” screen will display.
NOTE: If the System Diagnostics screen does
not display, repeat step 4.

Figure 8

5. Insert the USB Flash Drive into a USB port.
 Make sure you are using the “V50E USB Flash Drive” (See Figure A on page 2).
 The USB ports are located in the center console box.
 Either USB port is OK to use.

6/21

ITB14-005a

6. Perform the “Display APL” Software Update as follows:

a. Push “Confirmation/Adjustment.”

Figure 9

b. Scroll down the page and push “Program
Update.”
Figure 10

c. The upper screen will show update options.

Figure 11
Check mark
next to Display
APL

d. Push check box next to “Display APL.”
 Make sure “Display APL” is the ONLY
option selected.

Figure 12

7/21

ITB14-005a

e. Push “Select.”

Figure 13

f.

Push “Yes.”

Figure 14
g. Confirm progress bar is shown and starts
moving.
 The system is now loading new
software into the vehicle.
 Update time is approximately 5
minutes. It is OK to leave the vehicle
unattended while the update is
installing.
Figure 15
CAUTION: Do not touch the screen or hardware during the software update.
7. Complete the “Display APL” Software Update as follows:

a. Confirm the “Program updated” screen is
displayed.

Figure 16
8/21

ITB14-005a

b. Remove the USB Flash Drive from the USB port.
IMPORTANT: Make sure to remove the USB Flash Drive BEFORE pressing “Restart” in the next
step.

c. Push “Restart.”

Figure 17

d. Wait for screens to fully initialize; the bottom of the lower screen must show the
center dot highlighted; “○○●○○” (If needed, refer to step 2 on page 4.)

8. Turn the ignition OFF.
 Wait for at least 30 seconds, after the ignition is OFF, before continuing.
 The display in the center of the instrument cluster will turn OFF after about 30 seconds.

9/21

ITB14-005a

Perform Software Update for Other InTouch Systems
9. Turn the ignition ON (engine running or ready to drive mode).
 Keep the transmission in Park and the parking brake set.
 Make sure the engine hood is open and stays open during the entire procedure.
IMPORTANT: For Hybrid vehicles it is necessary to keep the driver door open to ensure the engine
continues running during the entire update process.
10. Turn ON the FM radio and tune to 87.7 (there should be only static on this station).
 If 87.7 has reception, tune to a frequency that has only static.
11. Wait for the lower display screen to fully initialize:
 Wait for the following messages to clear from the bottom of the lower screen:




Loading…Please Wait
Now Loading All APPS
Loading Completed

 If this pop up screen appears (Figure 18),
select “Later”.

Figure 18
 When screens are fully initialized, the bottom of the lower screen will show the center dot
highlighted; “○○●○○” (If needed, refer to step 2 on page 4.)

IMPORTANT:
 It is VERY important that you see the final screen with the center dot highlighted before starting
any of the reprogram procedures or inserting any USB Flash Drive.
 Push the “>” or “>I ) 3 times.
Right side of seek
button 3 times
Figure 27

e. Push and hold on the screen in the area below
the right arrow icon ( > ) until the screen
changes (about 5 seconds).
Push and hold
here (below arrow)
Figure 28

14/21

ITB14-005a

f.

The “System Diagnostics” screen will display.
NOTE: If the System Diagnostics screen does not
display, repeat step 19.
Figure 29

20. Make sure the software update has completed as follows:

a. Push “Confirmation/Adjustment.”

Figure 30

b. Scroll down the screen and push “Version
Information.”

Figure 31
c. Scroll down the screen; find these version items and compare.
Make sure these version numbers are:
ATOM SW Version:…….0000050E
SH SW Version: ………..0408
OS:……………………….62.062F
Bios SW Version:……….030400000200
Navi Software Version:...109
Audio SW:……………….000191
2nd Display SW:………..xxx024


NOTE: For vehicles without Navi, the Navi
Software Version will be blank.

If any version item does not match the above:
1st, Turn the ignition OFF, wait 30 seconds, and perform steps 16 through 20 again.
2nd, If there is still a version item that does not match, perform the software updates in this
bulletin again (restart from step 1).

15/21

ITB14-005a

Delete Unit Connection Log

21. Delete the “Unit Connection Log” as follows:

a. Push the “Back” button.

Figure 32

b. Push “Delete Unit Connection Log.”

Figure 33

c. Push “Yes.”
d. Wait for 1 minute to allow the log to clear.

Figure 34

16/21

ITB14-005a

e. Push the “Back” button TWICE.
NOTE: The system will restart automatically.

Figure 35
f.

Wait for screens to fully initialize; the bottom of the lower screen must show the center dot highlighted;
“○○●○○” (If needed, refer to step 2 on page 4.)

Reset App Data and Settings
NOTE:
 This step will reset Clock, Compass, Driving Performance, and Maintenance Note Apps to the default
factory settings. All user settings will be lost.
 Do not perform “Reset Settings” in the System Diagnostic menu. This will erase all settings and you will
lose the configuration of the DCU. If configuration is lost, you must manually configure the Multi AV
using CONSULT-III plus.

22. Reset App Data and Settings as follows:

a. Push the right arrow ( > ) once.
NOTE: With navigation is shown, without
navigation is similar.

Figure 36

b. Push the “App Garage” icon.

Figure 37
17/21

ITB14-005a

c. Push “App Garage Settings.”

Figure 38

d. Push “Factory Data Reset.”

Figure 39

e. Push “Yes” button.
 Wait for 5 seconds to allow data to clear.
 The screen will go blank and then return to
the main app screen.
Figure 40
23. Repeat step 22 (perform step 22 a total of 2 times).
24. Vehicles without Navigation: Verify time and date is correct. Reset if necessary.
 Vehicles with Navigation: Time and date will update automatically.
25. Turn the ignition OFF.

18/21

ITB14-005a

FAQ:
Q. What do I do if the below screen appears?

A. This screen may appear while performing software update for other InTouch systems
(steps 8-12). If it does:
1. Remove USB Flash Drive, turn the ignition OFF, and wait 30 seconds.
2. Remove the map SD card and make sure the tab is in the unlocked position.
SD card Unlocked

SD card Locked

OK

NG
Figure 1

3. Insert Map SD card back into its slot.
4. Go to Step 8 and continue through the rest of the procedure from that point.
NOTE: Install may resume automatically, this is OK.

Q. What happens if the engine turns off on a hybrid vehicle?
A. This should not happen if the door is opened after pushing the start button. If the door is not opened after
pushing the start button and the engine does stop and go into EV mode; open the door. The engine should
start back up automatically.
CAUTION: Do not press the start/stop button while software updates are in progress. Doing so may
cause damage to the DCU (Display Control Unit).
19/21

ITB14-005a

Q. What do I do if the below screen appears?

A. Select “Later” and then continue with the procedure. This is covered in step 2 of the procedure but this
message can appear at other times in the update process.

Q. Is it OK to leave the vehicle unattended between or during long updating times?
A. Yes. Software updates will install automatically once initiated and do not require user input. The update
should stop after install is complete.
Q. What do I do if the version updates do not match after updates are installed?
A. 1st, Turn the ignition OFF, wait 30 seconds, and perform steps 16 through 20 again.
2nd, If there is still a version item that does not match, perform the software updates in this bulletin again.

CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
P4206

DESCRIPTION
Update ITGEN5

20/21

OP CODE
P42060

FRT
0.6 hrs

ITB14-005a

OWNER LETTER (typical owner letter)
Dear Infiniti Q50 Owner:
Infiniti is committed to providing the highest quality products and client experience. With that in mind, we want
to bring to your attention important information regarding an enhancement to your Q50 Infiniti InTouch™
system that will update your vehicle to current production-level software.
REASON FOR SOFTWARE UPDATE
Like many digital devices, the Infiniti InTouch™ system is designed to allow for software updates. This planned
update to the Infiniti InTouch™ system software will upgrade your software to current production levels, and is
designed to improve the functionality of the Infiniti InTouch™ system, and your overall driving experience.
Enhancements include:
 Improved iPod USB cable connectivity
 Enhanced SirusXM functionality
 Faster steering wheel volume control response
Infiniti is still diligently working on Infiniti InTouch Apps™. When the new feature will be available has not been
determined. However, Infiniti will provide more information when it is available. The patience of all our valued
customers is greatly appreciated while we give this matter our full and utmost attention.
WHAT INFINITI WILL DO
To ensure your continued satisfaction and confidence in your Q50, your authorized Infiniti retailer will perform
the Infiniti InTouch™ system software update at no cost to you for parts or labor. This enhancement should
take approximately 1 hour to complete, but your Infiniti retailer may require your vehicle for a longer period of
time based upon their work schedule.
WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to set an appointment to complete the
software update. Please bring this notice with you to your service appointment. We understand your time is
valuable so your retailer will work with you to make the update as convenient as possible.
On behalf of everyone at Infiniti, thank you for being part of our family. We are truly excited for you to
experience the enhanced driving experience and additional functionality this enhancement will deliver.
Should you have any questions, our representatives would be pleased to assist you.
 Call 1-800-662-6200 or
 Visit http://www.infinitiusa.com/intouch.

21/21

ITB14-005a