SB-10054742-5482

Reference:

Date:

ITB14-004

January 24, 2014

VOLUNTARY SERVICE CAMPAIGN
2014 Q50 INFINITI InTouch SOFTWARE UPDATE
CAMPAIGN I.D. #:

P4205

APPLIED VEHICLES: 2014 Q50 (V37)
2014 Q50 Hybrid (V37)
Check Service COMM to confirm campaign eligibility.
 There are two bulletins with different campaign ID numbers for this campaign.
 Each bulletin is applicable to specific vehicles depending on vehicle options.
 Make sure the correct bulletin (Campaign ID #) is being used.

INTRODUCTION
Infiniti is conducting this voluntary service campaign on certain 2014 Infiniti Q50 vehicles to update the Infiniti
InTouch system software to the current production level. This service will be performed at no charge for parts or
labor.
As with many new advanced technology devices, the Infiniti InTouch system is designed to allow for software
updates to be installed by your Retailer when released by Infiniti. The system was intentionally designed in this
manner to allow for the addition of new features and enhancements to the operating system as they become
available.

IDENTIFICATION NUMBER
Infiniti has assigned identification numbers P4205 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
a dealer’s inventory.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
The software update required for this procedure is contained on “V50E USB Flash Drive”:


Each dealer was previously mailed one “V50E USB
Flash Drive”, free of charge.



Should you require an additional “V50E USB Flash
Drive” due to loss or damage, it can be ordered free of
charge by contacting Denso Products Services
Americas:
By phone – 1-888-285-4236
Figure A

By email – [email protected] (make sure
to supply your dealer code and shipping address in the
email).

IMPORTANT: For vehicles equipped with Navigation, make sure the lock tab on the Map SD card is in the
UNLOCKED position (see Figure 1), or the software update cannot be performed:
a. Locate the SD card slot in the center console box and remove the MAP SD card.
b. Verify: Make sure the MAP SD card is UNLOCKED.
c. Re-insert the SD card and make sure it is locked in. The label on the SD card should not be visible.
Unlocked

Locked

OK

NG
Figure 1

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Install Software Update
CAUTION:
 Do not start the software update if you notice any malfunctions such as a “frozen” screen.
 Make sure the vehicle has at least ¼ tank of fuel before starting the software update.
 Do not stop the engine while updating the software.
 The engine must continue to run while software updates are in process. The update processes can
take up to 60 minutes (1 hour), depending on the current software version.
 Do not press the ignition button (start/stop button) during software updates or damage to the DCU
(Display Control Unit) may occur.
 Make sure you are using “V50E USB Flash Drive” (see Figure A on page 2).
NOTE:
 In step 20 (Reset App Data and Settings) of the following procedure; the Clock, Compass, Driving
Performance, and Maintenance Note Apps will all be reset to the default factory settings. All user
settings will be lost.
 The last part of this procedure, Refresh SiriusXM Radio, will require the vehicle to be parked outside
with a clear view of the sky.
 There is an FAQ section at the end of the Service Procedure.
 There are six parts to this software update procedure:







Perform Software Update for Display APL
Perform Software Update for Other InTouch Systems
Verify Software Update
Delete Unit Connection Log
Reset App Data and Settings
Refresh SiriusXM Radio

Perform Software Update for Display APL
1. Turn the ignition ON (engine running or READY to drive mode).
 Keep the transmission in Park and the parking brake set.
IMPORTANT: For Hybrid vehicles it is necessary to open the driver door, and keep it open, to ensure the
engine continues running during the entire update process.

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2. Wait for the lower display screen to fully initialize:
 Wait for the following messages to clear from the bottom of the lower screen:




Loading…Please Wait
Now Loading All APPS
Loading Completed

 If this “pop up screen” appears (Figure 2), select
Later.

Figure 2

 When screens are fully initialized, the bottom of the lower screen will show the center dot
highlighted; “○○●○○” See Figure 3.
Without Navigation

With Navigation

Figure 3

Center dot highlighted

IMPORTANT:
 It is VERY important that you see this final screen, with the center dot highlighted, before
starting any of the reprogram procedures or inserting any USB Flash Drive.
 Push the arrow buttons ( > or < ) to confirm that the screen changes page and the bottom of the lower
screen shows the center dot highlighted; “○○●○○”
 Do not turn the engine OFF.

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3. Turn ON the FM radio and tune to 87.7 (there should be only static on this station).
 If 87.7 has reception, tune to a frequency that has only static.

4. Access the “System Diagnostic” screen as follows:

a. Turn OFF the Audio system by pushing the
volume knob.
b. Make sure “Audio OFF” is shown on the upper
display screen.

Audio OFF

Figure 4

c. Push the “Settings” icon.

Settings

NOTE: With navigation is shown, without
navigation is similar.

Figure 5

d. Push the right side of the seek button
( >>I ) 3 times.
Push right side of seek
button 3 times
Figure 6

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e. Push and hold on the screen in the area below
the right arrow icon ( > ) until the screen
changes (about 5 seconds).
Push and hold
here (below arrow)
Figure 7

f.

The “System Diagnostics” screen will display.
NOTE: If the System Diagnostics screen does
not display, repeat step 4.

Figure 8

5. Insert the USB Flash Drive into a USB port.
 Make sure you are using the “V50E USB Flash Drive” (See Figure A on page 2).
 The USB ports are located in the center console box.
 Either USB port is OK to use.

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6. Perform the “Display APL” Software Update as follows:

a. Push “Confirmation/Adjustment.”

Figure 9

b. Scroll down the page and push “Program
Update.”
Figure 10

c. The upper screen will show update options.

Figure 11
Check mark
next to Display
APL

d. Push the check box next to “Display APL.”
 Make sure “Display APL” is the ONLY
option selected.

Figure 12

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e. Push “Select.”

Figure 13

f.

Push “Yes.”

Figure 14
g. Confirm progress bar is shown and starts
moving.
 The system is now loading new
software into the vehicle.
 Update time is approximately 5
minutes. It is OK to leave the vehicle
unattended while the update is
installing.
Figure 15
CAUTION: Do not touch the screen or hardware during the software update.
7. Complete the “Display APL” Software Update as follows:

a. Confirm the “Program updated” screen is
displayed.

Figure 16
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b. Remove the USB Flash Drive from the USB port.
IMPORTANT: Make sure to remove the USB Flash Drive BEFORE pressing “Restart” in
the next step.

c. Push “Restart.”

Figure 17

d. Wait for screens to fully initialize; the bottom of the lower screen must show the
center dot highlighted; “○○●○○” (If needed, refer to step 2 on page 4.)

8. Turn the ignition OFF.
 Wait for at least 30 seconds, after the ignition is OFF, before continuing.
 The display in the center of the instrument cluster will turn OFF after about 30 seconds.

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Perform Software Update for Other InTouch Systems
9. Turn the ignition ON (engine running or ready to drive mode).
 Keep the transmission in Park and the parking brake set.
IMPORTANT: For Hybrid vehicles it is necessary to keep the driver door open to ensure the engine
continues running during the entire update process.
10. Turn ON the FM radio and tune to 87.7 (there should be only static on this station).
 If 87.7 has reception, tune to a frequency that has only static.

11. Wait for the lower display screen to fully initialize:
 Wait for the following messages to clear from the bottom of the lower screen:




Loading…Please Wait
Now Loading All APPS
Loading Completed