If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop
driving as soon as possible and contact your authorized Audi dealership or service station. Audi Customer
Relations is always available to help and answer your questions at 1-800-253-2834.
As a reminder, we have also enclosed additional stickers to be attached to the inside of the fuel filler flap of your
vehicle that serves as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any
gas station personnel fueling your vehicle.
We strongly recommend that you affix these stickers to your vehicle as per the enclosed instructions. If you
prefer, you may take the enclosed stickers to your dealer and request them to install these for you.
Your current owner’s manual contains important information about the type of diesel fuel that can be used in your
vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains
additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and
please refer to it whenever you have questions or need additional information.
We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we
wish you many more miles of driving pleasure. Thank you for your continued loyalty!
Sincerely,
Audi Product Quality & Technical Service

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
July 2012

55H1/K8 Page 3 of 8

Customer Letter Example (United States) – Criterion 02

(Diesel Fuel Only Labels, OM Insert Audi Q7)

Vehicle Identification Number (VIN):
Subject: Diesel Fuel Quality and Your Audi Q7 TDI Clean Diesel
Dear Audi TDI Clean Diesel Owner,
As part of Audi’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI
Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance
of your TDI vehicle.
Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean
Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975
standard.
To help prevent misfueling with gasoline, the fuel filler neck on your Audi Q7 is equipped with a misfueling guard that
only accepts fuel pump nozzles commonly used for diesel fuels.
Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in
small quantities.
Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can
cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will
not be covered by any Audi New Vehicle Limited Warranty.
If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop
driving as soon as possible and contact your authorized Audi dealership or service station. Audi Customer Relations
is always available to help and answer your questions at 1-800-253-2834.
As a reminder, we have also enclosed additional stickers to be attached to the inside of the fuel filler flap of your
vehicle that serves as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any
gas station personnel fueling your vehicle.
We strongly recommend that you affix these stickers to your vehicle as per the enclosed instructions. If you
prefer, you may take the enclosed stickers to your dealer and request them to install these for you.

Your current owner’s manual contains important information about the type of diesel fuel that can be used in your
vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains
additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and
please refer to it whenever you have questions or need additional information.
We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we
wish you many more miles of driving pleasure. Thank you for your continued loyalty!
Sincerely,
Audi Product Quality & Technical Service

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
July 2012

55H1/K8 Page 4 of 8

Customer Letter Example (Canada) - Criterion 03

(Diesel Fuel Only Label, OM Insert – Audi A3)

Vehicle Identification Number (VIN):
Subject: Diesel Fuel Quality and Your Audi A3 TDI Clean Diesel
Dear Audi TDI Clean Diesel Owner,
As part of Audi’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI
Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance
of your TDI vehicle.
Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean
Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975
standard.
Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in
small quantities.
Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can
cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will
not be covered by any Audi New Vehicle Limited Warranty.
If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop
driving as soon as possible and contact your authorized Audi dealership or service station. Audi Customer Relations
is always available to help and answer your questions at 1-800-822-2834.
As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel filler flap of your
vehicle that serves as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any
gas station personnel fueling your vehicle.
We strongly recommend that you affix this sticker to your vehicle as per the enclosed instructions. If you
prefer, you may take the enclosed sticker to your dealer and request them to install it for you.
Your current owner’s manual contains important information about the type of diesel fuel that can be used in your
vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains
additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and
please refer to it whenever you have questions or need additional information.
We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we
wish you many more miles of driving pleasure. Thank you for your continued loyalty!
Sincerely,
Audi Product Quality & Technical Service

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
July 2012

55H1/K8 Page 5 of 8

Customer Letter Example (Canada) - Criterion 04

(Diesel Fuel Only Label, OM Insert Audi Q7)

Vehicle Identification Number (VIN):
Subject: Diesel Fuel Quality and Your Audi Q7 TDI Clean Diesel
Dear Audi TDI Clean Diesel Owner,
As part of Audi’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI
Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance
of your TDI vehicle.
Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean
Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975
standard.
To help prevent misfueling with gasoline, the fuel filler neck on your Audi Q7 is equipped with a misfueling guard that
only accepts fuel pump nozzles commonly used for diesel fuels.
Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in
small quantities.
Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can
cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will
not be covered by any Audi New Vehicle Limited Warranty.
If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop
driving as soon as possible and contact your authorized Audi dealership or service station. Audi Customer Relations
is always available to help and answer your questions at 1-800-822-2834.
As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel filler flap of your
vehicle that serves as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any
gas station personnel fueling your vehicle.
We strongly recommend that you affix this sticker to your vehicle as per the enclosed instructions. If you
prefer, you may take the enclosed sticker to your dealer and request them to install it for you.
Your current owner’s manual contains important information about the type of diesel fuel that can be used in your
vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains
additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and
please refer to it whenever you have questions or need additional information.
We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we
wish you many more miles of driving pleasure. Thank you for your continued loyalty!
Sincerely,
Audi Product Quality & Technical Service

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
July 2012

55H1/K8 Page 6 of 8

Campaign Work Procedure

55H1 Service Action

If there are questions regarding the work procedure:
• U.S. dealers, contact Warranty
• Canadian dealers, open an ATA ticket using concern group “Compliance/Recall Assistance (C)”

Required Parts:
United States – Diesel Fuel Information Kit Matrix
CRITERIA

PART NUMBER

KIT CONTENTS

KIT
COLOR
CODE

01

K8.USA.00001

Yellow DIESEL ONLY Labels (2)
Owner’s Manual Insert
Instruction Sheet

GRAY

02

K8.USA.00002

Yellow DIESEL ONLY Labels (2)
Owner’s Manual Insert
Instruction Sheet

BROWN

NOTE:

Canada – Diesel Fuel Information Kit Matrix
KIT CONTENTS

KIT
COLOR
CODE

CRITERIA

PART NUMBER

03

K8.CAN.00003

Yellow DIESEL ONLY Label
Owner’s Manual Insert
Instruction Sheet

PINK

04

K8.CAN.00004

Yellow DIESEL ONLY Label
Owner’s Manual Insert
Instruction Sheet

GOLD

•

Diesel Fuel Information
Kits are available free of
charge through the
Compliance Label
Ordering Portal at
www.accessaudi.com.

•

Each kit is colorcoded & corresponds
to the criteria shown
in ElsaWeb.

Required Tools:
None

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
July 2012

55H1/K8 Page 7 of 8

Work Procedure:
SECTION A: Identify Criteria and Check for Open
Status
•

Enter the VIN in ElsaWeb and proceed to the
“Campaign/Action” screen.
Tip: On the date of repair, print this screen
and keep a copy with the repair order.

⇐ Ensure that the Status is “Open” .
⇐ Note the Applicable Criteria ID for use in
determining the correct work to be done and
corresponding parts associated
.
SECTION B: Check for Diesel Information Kit
Components
•

Use ElsaWeb printout from day of repair to
identify the Criterion applicable to vehicle.

•

Refer to the Diesel Fuel Information Kit matrix
found on page 7 of this circular to determine
which kit component(s) should be
present/installed.
o

Owner’s manual supplement should be
with other owner’s manual literature.

o

Open the fuel door and inspect for
presence of Yellow DIESEL ONLY
label(s) (as applicable per Criteria).

•

If all applicable components present, WORK IS
COMPLETE.

•

If any applicable component(s) not present,
Continue to Section C.

SECTION C: Install Diesel Information Kit
•

•

Identify the applicable Criteria ID and kit to use
for the vehicle:
CRITERIA

KIT #

01
02
03
04

K8.USA.00001
K8.USA.00002
K8.CAN.00003
K8.CAN.00004

KIT COLOR
CODE
GRAY
BROWN
PINK
GOLD

Follow the installation instructions found in the
kit.

WORK IS COMPLETE

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
July 2012

55H1/K8 Page 8 of 8