SB-10045400-6598

Audi of America, Inc.

Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 248 754 5000
www.audiusa.com

Date:

July 2012

Subject:

Service Action 55H1
“Diesel Fuel Only” Information
2008-2012 MY Audi A3 and Audi Q7 Vehicles with TDI Clean Diesel Engine

Dear Audi Dealer Principal, Service Manager, and Parts Manager:
We would like to inform you of Service Action 55H1. Please refer to the attached
Campaign Data Sheet for additional information.
If you have any questions or require additional assistance, please contact Warranty. As
always, any press inquiries should be directed to Audi Public Relations.
Audi Product Compliance
Attachment: Campaign Data Sheet (1)

55H1/K8 USA

CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION

CORRECTIVE ACTION

SERVICE ACTION
55H1
United States and Canada
2009-2012 MY Audi Q7 & 2010-2012 MY Audi A3 w/ TDI Clean Diesel Engine
“Diesel Fuel Only” Information
Audi is reaching out to all TDI Clean Diesel customers to help ensure
awareness of how important diesel fuel quality and the prevention of misfueling with wrong fuel is to the long-term performance of their TDI vehicle.
Audi will mail diesel fuel information packages to customers. Customers can
apply the labels themselves, or have an authorized Audi dealer do so free of
charge.

CUSTOMER NOTIFICATION DATE

July 10, 2012

ELSAWEB VISIBILITY DATE

July 10, 2012

AIM VISIBILITY DATE

July 10, 2012

TOTAL AFFECTED
VEHICLE COUNT

USA: Approximately 21,000

Canada: Approximately 3,000

DEALER INVENTORY

USA: Approximately 649

Canada: Approximately 123

CPO INVENTORY

USA: Approximately 121

Canada: Approximately 17

APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED

10 TU
NO
Diesel Fuel Only Information Kits
•
USA: K8.USA.00001, K8.USA.00002
•

Canada: K8.CAN.00003, K8.CAN.00004

Kits will be sent to dealerships for inventory vehicles, and for customer vehicles
(where the kit is not already installed and the customer may not have brought the
kit with them to their service appointment. Additional kits can be ordered free of
charge via the Compliance Label Ordering Portal on AccessAudi.

INITIAL PARTS ALLOCATION DATE
TECHNICIAN TRAINING REQUIRED?

Diesel Fuel Only Information Kits will be allocated prior to customer mailing.
NONE – SEE CAMPAIGN CIRCULAR WORK INSTRUCTIONS

EXPIRATION DATE

NONE

ADDITIONAL INFORMATION

NONE

IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.

Frequently Asked Questions (FAQ)
Customer Satisfaction Campaign 55H1
SUMMARY
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Campaign Code: 55H1
Launch Date: July 10, 2012
Code Visibility Date: July 10, 2012
Customer Notification Date: July 10, 2012
Circular Release Date: July 10, 2012
Allocation List Release Date: July 10, 2012
Action Expiration Date: None

 Affected Vehicles:
2010-2012 Audi A3 and 2009-2012 MY Audi Q7 with TDI Clean Diesel engine
Number of Vehicles Affected:
USA: Approximately 21,000
Canada: Approximately 3,000
Problem Description: As part of Audi’s continued commitment to customer satisfaction and vehicle reliability,
we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel
quality and the prevention of mis-fueling with the wrong fuel is to the long-term performance of their TDI vehicle.
Corrective Action: Audi will be mailing diesel fuel information packages to customers with 2009-2012 MY Audi
TDI Clean Diesel engine-equipped vehicles. Customers can apply the labels themselves, or have their
authorized Audi dealer do so free of charge.
Additionally, a supply of kits will be sent to dealerships for inventory vehicles and for customer vehicles (where
the kit is not already installed and the customer may not have brought the kit with them to their service
appointment).
Why is Audi launching this action?
Many TDI Clean Diesel customers are new to the Audi brand, and new to diesel vehicles in general. In our
continuing quest to improve customer satisfaction, we’ve identified a need to heighten customer and service
station personnel awareness of how important diesel fuel quality and the prevention of mis-fueling with the
wrong fuel is to the long-term performance of their TDI vehicle by providing some additional information and
including additional “DIESEL FUEL ONLY” reminder labeling.
Is a loaner vehicle or towing being covered under this action?
Loaner vehicles are not covered under this action. Customers requiring a loaner vehicle should be covered
under the existing alternative transportation program. Towing is not covered under this action.
What is the customer notification plan?
Customer notification is anticipated to take place on or about July 10, 2012. Audi will be mailing diesel fuel
information packages to customers with 2009-2012 MY Audi TDI Clean Diesel engine-equipped vehicles. The
packages will contain a customer letter, vehicle sticker(s), and other information relevant to the specific model
year and model of the customer’s vehicle. Customers can apply the labels themselves, or have their authorized
Audi dealer do so free of charge.

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

Page 1 of 2
55H1/K8

What is the parts allocation plan?
A supply of “Diesel Fuel Only” information kits will be sent to dealers prior to customer notification. These kits can
be used for inventory vehicles affected by this action, and also for customer vehicles (where the kit has not
already been installed and the customer may not have bought the kit with them to their service appointment).
Additional kits can be ordered free of charge through the Compliance Label Ordering Portal on AccessAudi.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Audi Public Relations.

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

Page 2 of 2
55H1/K8

IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle
that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle
safety. If you have questions regarding this or any other campaign, please contact Warranty

Service Action Campaign
Code: 55H1
Subject: 2009 - 2012 Model Year Vehicles with TDI® Clean
Diesel Engine - “Diesel Fuel Only” Information
Problem Description
As part of Audi’s continued commitment to customer
satisfaction and vehicle reliability, we are reaching out to
all TDI Clean Diesel customers to help ensure
awareness of how important diesel fuel quality and the
prevention of mis-fueling with wrong fuel is to the longterm performance of their TDI vehicle.
Corrective Action
Audi will be mailing diesel fuel information packages to
customers with 2009-2012 MY Audi TDI Clean Diesel
engine-equipped vehicles. The packages will contain a
customer letter, vehicle stickers, and other information
relevant to the specific model year and model of the
customer’s vehicle. Customers can apply the labels
themselves, or have their authorized Audi dealer do so
free of charge.
Additionally, a supply of kits will be sent to dealerships
for inventory vehicles and for customer vehicles (where
the kit is not already installed and the customer may not
have brought the kit with them to their service
appointment).
VIN Ranges
NOTE:
•

•

•
•

ElsaWeb is the only valid campaign inquiry/verification source.
Check ElsaWeb on the day the campaign work will be performed to
verify vehicle eligibility for the repair in order to receive claim
payment consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in ElsaWeb, contact Warranty
before proceeding further. Another dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
ElsaWeb may also show additional open action(s); if so, inform
your customer - this work can be done while the vehicle is in for
this campaign.
Contact Warranty if you have any questions.

July 10, 2012

NOTE:
The VIN range is a general range of vehicles that may be included in the
Campaign. Not every vehicle within the VIN range may be included since
it may depend on the production date, transmission or engine build date.
Always verify ElsaWeb for campaign eligibility on a vehicle.

Campaign Customer Allocation Report
Electronic Campaign Customer Allocation reports will be
posted under My Dealership Reports on AccessAudi on or
about July 10, 2012. A list will not be posted for dealers
who have no affected vehicles.
Parts Information and Allocation
A supply of “Diesel Fuel Only” information kits will be sent
to dealers prior to customer notification. Additional kits can
be ordered free of charge via the Compliance Label
Ordering Portal at www.accessaudi.com.
Owner Notification Mailing
On or about July 10, 2012, Audi will notify all known
owners of affected vehicles by first class mail. Sample
copies of the owner letters by criteria are enclosed.
Claim Entry Procedure
Immediately upon completion of the repair work, enter the
Applicable Criteria ID and Repair Operation from the
following chart. The Applicable Criteria ID is shown in
ElsaWeb. Claims will only be paid for vehicles that show
this campaign open in ElsaWeb on the day of the repair.
To help ensure prompt and proper payment, attach the
screen print to the repair order.

U.S.A.
2009-2012 Audi Q7
2010-2012 Audi A3
All with TDI Clean Diesel Engine
CANADA
2009-2012 Audi Q7
2010-2012 Audi A3
All with TDI Clean Diesel Engine

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America, LLC and Audi Canada. All Rights Reserved.
July 2012

55H1/K8 Page 1 of 8

Saga Claim Entry Procedure
Check ElsaWeb to determine whether the campaign is open.
Service No.: 55H1
Damage Code: 0099
Parts Manufacturer
Removed part: Use vendor code 002
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01 through 04 (all models)
Inspect for presence of Diesel Information Kit, kit already installed, no further work required
Repair operation:

0183 00 99

10 T.U.

OR
Inspect for presence of Diesel Information Kit; Install Diesel Information Kit
Repair operation:

5537 23 99

10 T.U.

Note: Diesel Information Kits are available free of charge through the Compliance Label
Ordering Portal at www.accessaudi.com. Do not claim on SAGA claim.
There is NO reimbursement for Vehicle Wash or Loaner

If customer refused repairs
Fax the Repair Order to the warranty team at (248) 754-6533 (U.S) and (905) 428-4811 (CAN). Provide the
VIN, applicable Service Number, Customer information, Dealer number and date.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
July 2012

55H1/K8 Page 2 of 8

Customer Letter Example (United States) - Criterion 01

(Diesel Fuel Only Labels, OM Insert – Audi A3)

Vehicle Identification Number (VIN):
Subject: Diesel Fuel Quality and Your Audi A3 TDI Clean Diesel
Dear Audi TDI Clean Diesel Owner,
As part of Audi’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI
Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance
of your TDI vehicle.
Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean
Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975
standard.
Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in
small quantities.
Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can
cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and
will not be covered by any Audi New Vehicle Limited Warranty.