SB-10045348-6459

August 03, 2012
TO:
RE:

ALL U.S. & CANADIAN VOLVO RETAILERS
SERVICE CAMPAIGN 253

Volvo Cars of North America, LLC. on behalf of Volvo Car Corporation, has decided to
launch a service campaign on certain model year 2012 S60, S80, XC60 and XC70 vehicles.
Volvo has identified that the Thermal Expansion Valve (TXV) may be adjusted to an incorrect
specification. This may result in a grinding or growling type noise when the A/C system is
operating.
The corrective action is to inspect, and if necessary adjust the TXV setting using the TXV tool
part# 33300036 per Tech Journal 26630. This tool must not be used on vehicles that are not
eligible for this service campaign. Incorrect use of this tool may result in major damage to
the A/C system of the vehicle that will not be covered by the New Car Warranty. Due to
limited tool availability, distribution to retailers will begin the week of July 29th and should be
completed the week of August 12th.
When this service campaign is closed, Volvo will request the return of the tool and retailers
will be issued a credit. Further details on tool return will be communicated when this service
campaign is closed.
Service Campaign 253 affects 12,331 vehicles in the U.S. and 922 vehicles in Canada.
PLEASE NOTE: This Service Campaign will be in effect until May 31, 2014 regardless
of mileage. Coverage is automatically transferred to subsequent owners.
OWNER NOTIFICATION
Owner notification is scheduled to begin in August. Volvo will contact the vehicle owners
directly.
RETAILER RESPONSIBILITIES
Retailers must perform this Service Campaign on eligible vehicles regardless of
miles/kilometers or vehicle age. All work performed under this Service Campaign is free of
charge to the owner. In the event that a customer does not have a notification letter, the owner
is not to be refused this work.
Your regional representative will follow up to ensure that this Service Campaign is proceeding
smoothly.

A complete description of the Service Campaign requirements and claim submission
procedures will follow.
It is the retailer’s responsibility to review the details provided in the materials listed below
with all involved personnel.
•
•
•

Service Manager Bulletin
Retailer Tech Journal
Parts Bulletin

Your cooperation in completing this Service Campaign is greatly appreciated.
Drive Safely,
Volvo Cars of North America, LLC.

Service Manager Bulletin
TITLE:

Service Campaign 253: Thermal Expansion Valve (TXV)
Model Year 2012 S60, S80, XC60, XC70
GROUP:

NO:

ISSUING DEPARTMENT:

CAR MARKET:

87

253

Warranty

United States and Canada

REFERENCE BULLETINS:

DATE:

TJ 26630
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

WARRANTY
ADMINISTRATOR

YEAR

MONTH

DAY

2012

08

03

Page 1 of 3
“Fixed Right — First Time”

BULLETIN REFERENCE TJ 26630, PB 87-253
A.
B.
C.
D.
E.
F.
G.
H.
I.

SERVICE CAMPAIGN 253 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE

A.

SERVICE CAMPAIGN 253 DESCRIPTION
Volvo Cars of North America, LLC. on behalf of Volvo Car Corporation, has decided to launch a
service campaign on certain model year 2012 S60, S80, XC60 and XC70 vehicles.
Volvo has identified that the Thermal Expansion Valve (TXV) may be adjusted to an incorrect
specification. This may result in a grinding or growling type noise when the A/C system is operating.
The corrective action is to inspect, and if necessary adjust the TXV setting using the TXV tool
part# 33300036 per Tech Journal 26630. This tool must not be used on vehicles that are not eligible
for this service campaign. Incorrect use of this tool may result in major damage to the A/C system
of the vehicle that will not be covered by the New Car Warranty. Due to limited tool availability,
distribution to retailers will begin the week of July 29th and should be completed the week of
August 12th.
When this service campaign is closed, Volvo will request the return of the tool and retailers will be
issued a credit. Further details on tool return will be communicated when this service campaign is
closed.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2012 VOLVO CARS OF NORTH AMERICA, LLC

Service Manager Bulletin 87-253
Service Campaign 253 affects 12,331 vehicles in the U.S. and 922 vehicles in Canada.
PLEASE NOTE: This Service Campaign will be in effect until May 29, 2014 regardless of
mileage. Coverage is automatically transferred to subsequent owners.
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING REPAIR FOR THIS SERVICE CAMPAIGN.

Vehicle eligibility must be confirmed:
• Inquire in VRC2 - Vehicle Warranty where the message “SERV CAMP 253 TXV Inspect /
Adjust (S89324) SMB 87-253” will appear for eligible vehicles.
All vehicles should be checked for any other incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.
RETAILER VEHICLE CAMPAIGN LIST
A “Retailer Campaign List” will be posted on VRC2 in the Reports Menu under the Service Tab.
This list details all affected vehicles that are on record as being retailed or currently in stock at your
facility, and is updated monthly. Vehicle eligibility must be confirmed via VRC2 prior to performing
this service campaign.
C.

PARTS INFORMATION / PARTS RETURN
Please refer to Parts Bulletin 87-253.
PARTS RETURN
Parts are not required to be returned for repairs performed in accordance with this service
campaign. TXV tool part# 33300036 will be required to be returned when this service campaign is
closed.

D.

OWNER NOTIFICATION
Vehicle owners will be contacted directly by Volvo in the U.S. and Canada.

E.

VEHICLES IN RETAILER INVENTORY
All vehicles in retailer inventory and qualifying for this service campaign should be repaired prior
to a customer taking possession of the vehicle.

Page 2 of 3

2012-08-03

Service Manager Bulletin 87-253
F.

RETAILER RESPONSIBILITY
Retailers are to perform this service campaign on eligible vehicles regardless of mileage/kilometers
or vehicle age. The campaign work covered under Service Campaign 253 is free of charge to the
owner. If a customer presents a recall or service campaign letter for a vehicle that is not found via
the VRC2 inquiry function, please verify that the letter applies to the customer’s vehicle and call
the Warranty Assistance Desk at 1-800-807-7712 for instructions. If the Warranty Assistance Desk
verifies that the vehicle qualifies for the Recall or Service Campaign, please perform the repair and
place the recall or service campaign letter in the customer’s file. Under no circumstances should a
customer be denied the required service without a confirmation from VCNA/VCCL.

G.

CAMPAIGN REIMBURSEMENT PROCEDURES
Service Campaigns 253 claims should be submitted using the LONG FORM application only.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 Certified Tech.

I.

RETAILER ALLOWANCE (LONG FORM APPLICATION)
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
S89324
Cause Code:
02
CSC Code:
XW
Main OP:
87593
Failed Part:
33300036

TXV INSPECTION ONLY
Operation Number
87593

Repair Description
TXV Check

Qty
1

Labor Time
0.4

Qty
1
1

Labor Time
0.1
0.2

ADD IF TXV ADJUSTMENT IS NECESSARY
Operation Number
87594
87007

2012-08-03

Repair Description
TXV Adjust
A/C System Performance Test

Page 3 of 3

Special Tools Bulletin
TITLE:

Adjusting Tool - 33300036
NO:

190

DATE:

CAR MARKET:

YEAR

MONTH

DAY

2012

07

31

United States and
Canada

Page 1 of 1

“Fixed Right — First Time”
Volvo Cars of North America, LLC. on behalf of Volvo Car Corporation, has decided to launch a service
campaign on certain model year 2012 S60, S80, XC60 and XC70 vehicles.
Volvo has identified that the Thermal Expansion Valve (TXV) may be adjusted to an incorrect
specification. This may result in a grinding or growling type noise when the A/C system is operating.
The corrective action is to inspect, and if necessary adjust the TXV Valve setting using the TXV tool
part# 33300036 per Tech Journal 26630. This tool must not be used on vehicles that are not eligible