SB-10045347-3349

SERVICE PROCEDURE
G-12520
July 2012
SUBJECT:

NON-COMPLIANCE RECALL
Roof-mounted emergency exit on certain CE and RE bus
models built 01 April 2011 through 31 March 2012 with
ProLo roof-mounted emergency exits produced by
Specialty Manufacturing Inc. (SMI).

DEFECT DESCRIPTION
The SMI ProLo emergency roof-mounted exit may require a force greater than specified
in Federal Motor Vehicle Safety Standard 217 when attempting to open the exit. In the
event of an emergency, passengers may not be able to exit the bus quickly, which could
increase the risk of personal injury or death.

MODELS INVOLVED
This Non-Compliance recall involves certain CE and RE bus models built 01 April 2011
through 31 March 2012 with ProLo roof-mounted emergency exits produced by
Specialty Manufacturing (SMI).

PARTS INFORMATION
Part Number
8900232R91

Part Description
SMI Kit for ProLo Hatch

Quantity
1 per
hatch

Table 1
Part number 8900232R91 contains the following parts:
Part Number
SMI #008956
SMI #008993
SMI #009457
NPN

Part Description
Rear Support, Nylon Black
Spring, Anti-Rattle (1/2 X 3/8)
Screw #8-18 X 0.5 in PPH “B,” Zinc Plate
SMI Instruction Sheet
Table 2

VEHICLE RECALL G – 12520

Quantity
1
2
4
1

1

SERVICE PROCEDURE
WARNING! Park vehicle on hard flat surface, turn the engine off, set the parking
brake, and block the wheels to prevent the vehicle from moving in both
directions. Failure to do so may result in property damage, personal injury, and /
or death.
WARNING! If the vehicle must be raised, do not work under the vehicle supported
only by jacks. Jacks can slip or fall over, potentially resulting in property damage,
personal injury, and / or death.
WARNING! Always wear safe eye protection when performing vehicle
maintenance. Failure to do so may result in serious eye injury.
WARNING! Keep flames or sparks away from vehicle and do not smoke while
servicing the vehicle’s batteries, which expel explosive gases. Failure to do so
may result in property damage, personal injury, and / or death.
WARNING! Remove the ground cable from the negative terminal of the battery
box before disconnecting any electrical components. Always connect the ground
cable last. Failure to do so may result in property damage, personal injury, and /
or death.
1. Park vehicle on flat surface, shift transmission to park or neutral, set parking brake,
and block wheels to prevent vehicle from moving in either direction.
2. Inspect label just to right of handle on latch lid for build date to determine if hatch
was manufactured from 01 April 2011 through 25 March 2012 (Figure 1 and Figure
2).

Figure 1

VEHICLE RECALL G – 12520

2

Figure 2
3. If hatch was manufactured between dates listed in step 2, proceed to step 4 and
replace hatch rear support receiver. Otherwise, proceed to step 5.
4. Please refer to SMI repair instructions included with this letter for each roof-mounted
exit on the bus.
5. Remove wheel blocks.

END OF SERVICE PROCEDURE
LABOR INFORMATION
Operation
Number
A40-12520-1
A40-12520-2
A40-12520-3

Description
Inspection only
Replace ProLo Receiver Bracket, First Roof
Hatch Per Unit (includes inspection)
Replace Each Additional ProLo Receiver
Bracket, if Equipped with Multiple Hatches
Table 3

VEHICLE RECALL G – 12520

Time
0.2
0.3
0.1

3

CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface next
to the vehicle identification number (VIN) plate.

ADMINISTRATIVE / DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be submitted in the
normal manner, making reference to Safety Recall 12520.
It is important that the coding be completed properly to assist in processing the warranty
claim. Complete instructions will be found in the Warranty Policy Manual, Section 7.1.8.
As with all claim submissions, items acquired locally must be submitted in the “Other
Charges” tab. The cost of any bulk items (such as a bag of cable tie straps, roll of wire,
barrel of oil, or tube of silicone) should be prorated for the cost of the individual pieces /
amount used during each repair.

VEHICLE RECALL G – 12520

4

UNITED STATES AND POSSESSIONS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each
vehicle that is subject to a vehicle recall campaign must be adequately repaired within a
reasonable time after the owner has tendered it for repair. A failure to adequately repair
within 60 days after a tender of a vehicle is prima facie evidence of failure to repair
within a reasonable time. If the condition is not adequately repaired within 60 days, the
owner may be entitled to replacement with an identical or reasonable equivalent vehicle
at no charge, or to a refund of the purchase price less a reasonable allowance for
depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the owner,
regardless of mileage, age of vehicle, or ownership, from this time forward.
Dealers should proceed immediately to make necessary correction to units in inventory.
All inventory vehicles subject to this recall campaign must be corrected prior to sale,
transfer or delivery. If vehicles have been sold or transferred and you are in receipt of
Customer Notification Letters and Authorization for Recall Service cards for those
vehicles, the transfer location or customer must be notified immediately from your
dealer location.
Dealers must make every effort to promptly schedule an appointment with each owner
to repair his or her vehicle as soon as possible. However, consistent with the customer
notification, dealers are expected to complete the repairs on the mutually agreed upon
service date.
Dealers involved in the recall process will be furnished a listing of owner names and
addresses to enable them to follow up with owners and have the vehicles corrected.
Use of this listing must be limited to this campaign because the list may contain
information obtained from state motor vehicle registration records, and the use of such
motor vehicle registration data for purposes other than this campaign is a violation of
law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the owner,
regardless of mileage, age of vehicle, or ownership, from this time forward.
Dealers should proceed immediately to make necessary correction to units in inventory.
All inventory vehicles subject to this recall campaign must be corrected prior to sale,
transfer or delivery. If vehicles have been sold or transferred and you are in receipt of
Customer Notification Letters and Authorization for Recall Service cards for those
vehicles, the transfer location or customer must be notified immediately from your
dealer location.

VEHICLE RECALL G – 12520

5

Dealers must make every effort to promptly schedule an appointment with each owner
to repair his or her vehicle as soon as possible. However, consistent with the customer
notification, dealers are expected to complete the repairs on the mutually agreed upon
service date.
Dealers involved in the recall process will be furnished a listing of owner names and
addresses to enable them to follow up with owners and have the vehicles corrected.
Use of this listing must be limited to this campaign because the list may contain
information obtained from state motor vehicle registration records, and the use of such
motor vehicle registration data for purposes other than this campaign is a violation of
law in several states.

EXPORT
Export Distributors should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be corrected prior
to sale, transfer or delivery. If vehicles have been sold or transferred and you are in
receipt of Customer Notification Letters and Authorization for Recall Service cards for
those vehicles, the transfer location or customer must be notified immediately from your
distributor location.
Export Distributors are to submit warranty claims in the usual manner making reference
to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with respect to
this important subject matter. If you have any questions or need further assistance,
please contact the Regional Service Manager at your regional office.

NAVISTAR, INC.

VEHICLE RECALL G – 12520

6

# 009493K
ProLo Hatch Rear Support Receiver Replacement Instructions
Tools Needed: Electric screw driver with Phillips head bit
Parts Needed:

ProLo Hatch Rear Support Receiver Kit # 009493K (1- 008956 plastic receiver, 2-Anti-rattle
springs, 4-Phillips head screws , 1-Instructions)

Step 1: Rotate the red handle counter clockwise 90
degrees to the release position.

Step 2: The red release handle must be in this position
for the hatch to open.

Step 3: Push the hatch lid open separating the metal
bracket from the plastic receiver (rear support bar)

Step 4: Using an electric screwdriver with a Phillips
head bit, remove the four (4) screws holding the
plastic receiver to the lid and discard the screws

Step 5: Remove the receiver from the lid and discard.

Step 6: Remove the Plastic Receiver and two (2) Antirattle springs from the parts kit. Place the two (2)
springs in the holes on the back side of the new
receiver.

Step 7: Turn the receiver over and note the slot
widths.

Step 8: Place the receiver against the lid. The
shorter slot should be closest to the handle. There are
two posts on the underside of the receiver. Rotate
the receiver into position and match the posts with the
mating holes on the lid.

Longer Slot

Post

Shorter Slot

Rev. -

Page 1 of 2

Post

5/10/2012

ProLo Hatch Rear Support Receiver Replacement Instructions

Step 9: Rotate the handle clockwise to secure the
receiver to the lid.

Step 10: Using the electric screw driver with Phillips
head bit, fasten the four (4) screws into the holes in
the receiver. Tighten each until the screw is fully
seated. Do Not Over Tighten Screws

Step 11: Rotate the handle 90 degrees counter
clockwise and guide the metal bracket into the
groove on the plastic receiver.

Step 12: Close the lid and rotate the red handle 90
degrees clockwise to secure the lid and ensure
proper alignment of the receiver and metal bracket
on the lid to the red handle.

Step 13: Verify proper installation. With the lid
closed, rotate the red handle counter clockwise 90
degrees. The metal bracket should release slightly
from the plastic receiver.

Step 14: Close the lid , guide the metal bracket into
the groove on the plastic receiver (as shown in Step
12). Rotate the red handle 90 degrees clockwise to
secure the lid (as shown in Step 13). The
replacement is complete.

For Technical Support, Email: [email protected]
Specialty Manufacturing Group, Inc.
10200 Pineville Rd, Pineville, NC 28134
Toll Free 800-951-STOP (7867)
Phone 704-889-7518
Fax 704-889-2760
http://www.smiglobal.net

End of Document
Rev. -

Page 2 of 2

5/10/2012