SB-10044943-2609

IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle
that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle
safety. If you have questions regarding this or any other campaign, please contact Warranty

Customer Satisfaction Campaign
Subject: 2012 Model Year Audi A6, A7 and A8
MMI Video Tutorials
Revision Summary
Claim type for Sold Vehicle designation
changed to 7 X1 and claim type for Unsold
Vehicle designation changed to 7 X9 in SAGA
claim entry procedure.
Problem Description
Audi has identified a need to further explain certain
vehicle features and technologies which customers
who are new to the brand may not be familiar with.
Corrective Action
Install video tutorials into the MMI.
VIN Ranges & Production Dates
NOTE:
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•

•
•

ElsaWeb is the only valid campaign inquiry/verification source.
Check ElsaWeb on the day the campaign work will be performed to
verify vehicle eligibility for the repair in order to receive claim
payment consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in ElsaWeb, contact Warranty
before proceeding further. Another dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
ElsaWeb may also show additional open action(s); if so, inform
your customer - this work can be done while the vehicle is in for
this campaign.
Contact Warranty if you have any questions.

2012 Audi A6/A7
WAU_ _ _FC_CN026834 - WAU_ _ _FC_CN150296
Production dates: August 8, 2011 – March 22, 2012

2012 Audi A8

Code: 91J1

UNITED STATES ONLY
REVISED
July 2, 2012

Tools Information and Allocation
Two CDs (one per criteria) were sent to dealers to
the attention of the Service Manager prior to
customer notification. Additional CDs can be
ordered through the Compliance Label Ordering
Portal on AccessAudi.com.
Owner Notification Mailing
On or about June 19, 2012 Audi notified all known
owners of affected vehicles by first-class mail. A
sample of the owner letter is enclosed.
Campaign Expiration Date
This action expires on December 31, 2013. Vehicles
inspected/repaired under this action must have this
service completed on or before December 31, 2013
to be eligible for payment. Inspections/repairs
performed after December 31, 2013 will not be
eligible for payment. Dealers should keep this
expiration date in mind when scheduling customers
for this action.
Claim Entry Procedure
Immediately upon completion of the repair work,
enter the Applicable Criteria ID and Repair
Operation from the following chart. The Applicable
Criteria ID is shown in ElsaWeb. Claims will only
be paid for vehicles that show this campaign open in
ElsaWeb on the day of the repair. To help ensure
prompt and proper payment, attach the screen print
to the repair order.

WAU_ _AFD_CN004783 - WAU_ _AFD_CN030127
Production dates: July 8, 2011 – March 21, 2012

NOTE: The VIN range is a general range of vehicles that may be
included in the Campaign. Not every vehicle within the VIN range may
be included since it may depend on the production date, transmission
or engine build date. Always verify ElsaWeb for campaign eligibility on
a vehicle.

Allocation Report of Affected Vehicles
Electronic allocation lists was posted under My
Dealership Reports on AccessAudi on or about
June 19, 2012. A list was not posted for dealers
who have no affected vehicles.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC. All Rights Reserved.
July 2, 2012

REVISED 91J1/L1 Page 1 of 10

Saga Claim Entry Procedure
Check ElsaWeb to determine whether the campaign is open.
Service No.: 91J1
Damage Code: 0099
Parts Manufacturer
Removed part: Use vendor code 002
Claim Type
Sold vehicle = 7 X1
Unsold vehicle = 7 X9
Accounting Instructions
Criteria 4G and 4H
Check for MMI tutorial, MMI tutorial present, no work required.
Repair operation:

0183 00 99

10 T.U.

OR
Check for MMI tutorial/Install MMI Tutorial.
Repair operation:

9195 25 99

50 T.U.

There is NO reimbursement for Vehicle Wash or Loaner

If customer refused repairs
Fax the Repair Order to the warranty team at (248) 754-6533. Provide the VIN, applicable Service
Number, Customer information, Dealer number and date.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC. All Rights Reserved.
July 2012

REVISED 91J1/L1 Page 2 of 10

Customer Letter Example

Vehicle Identification Number (VIN):
Subject:

Customer Satisfaction Campaign 91J1/L1
MMI In-Car Video Tutorials for Your Audi Vehicle

Dear Audi Owner:
In our continuing quest to improve customer satisfaction, we have identified a need to further explain certain vehicle features and
technologies which customers new to 2012 model year Audi vehicles may not be familiar with. Our records show that you are the owner
of one of these vehicles.
Audi would like to invite you to bring your vehicle to your authorized Audi dealer to have video tutorials installed into your vehicle’s MMI
system. This work will be performed at no cost to you.
What Are Some of the Technology Features Covered in the MMI Video Tutorials?
These in-car tutorials address some of the most asked-about vehicle technology features (if equipped), such as:
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•
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Bluetooth capabilities
Voice recognition
Vehicle controls & settings
MMI Navigation Plus
Massage & Memory seats
Advanced seating system

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Automatic climate control
Audi Connect
Audi Pre Sense
Audi Night Vision
Bang & Olufsen sound system

If you would like additional assistance, your dealer will be happy to spend time familiarizing you with the video tutorials and any other
vehicle features you would like to learn more about.
What We Would Like You to Do
Please contact your authorized Audi dealer to schedule a repair appointment at your earliest convenience. This work will take less than
one hour, and will be performed at no cost to you. Please keep in mind that your dealer may need additional time for the preparation of
the work, as well as to accommodate their daily workshop schedule.
Please note that this action will be available through December 31, 2013, after which time it will expire and will no longer be performed
as a customer satisfaction campaign.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this action, please forward this information immediately via firstclass mail to the lessee within ten (10) days of receipt of this notification.
Have You Changed Your Address Or Sold The Vehicle?
If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Service Help from Us
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please call or write to:
Audi of America, Inc.
Attn: Customer Relations (91J1/L1)
3800 Hamlin Road
Auburn Hills, MI 48326
1-800-253-2834
We also invite you to visit our website at www.audiusa.com where you can check to see if this or any other action may be open on
your vehicle.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your continued
satisfaction with your vehicle. Thank you for your continued loyalty!
Sincerely,
Audi Product Quality & Technical Service
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC. All Rights Reserved.
June 2012

91J1/L1 Page 3 of 10

Campaign Work Procedure

91J1 Customer Satisfaction Campaign

If there are questions regarding the work procedure, contact Warranty

Required tools:

Criteria 4G
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A6A7MMIUPDATE91J1

Criteria 4H
•

A8MMIUPDATE91J1

Diagnostic Tester (5051B, 5052A, 6150 A/B/C)

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC. All Rights Reserved.
June 2012

91J1/L1 Page 4 of 10

INC-940KIT – Midtronics Battery Charging
Station (or equivalent)

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC. All Rights Reserved.
June 2012

91J1/L1 Page 5 of 10

Work Procedure:
SECTION A: Identify Criteria and Check for Open
Status

•

Enter the VIN in ElsaWeb and proceed
to the “Campaign/Action” screen.
Tip: On the date of repair, print this
screen and keep a copy with the
repair order.

⇐ Ensure that the Status is “Open”
.

•

•

Note the Applicable Criteria ID for use
in determining the correct work to be
done and corresponding parts
associated .
Continue to Section B.

SECTION B: Check Software Version for MMI
Tutorial

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Turn the ignition to the “on” position.
Press the “Car” button on the MMI
Select “Owner’s Manual” using the
corresponding MMI button.
If owner’s manual is found and videos
are able to be played NO FURTHER
WORK REQUIRED.
If owner’s manual option is not found in
the MMI then continue to Section C
If the owner’s manual option is present
in the MMI but no videos are loaded
then continue to Section D.

SECTION C: Perform SVM Update

•

Connect the diagnostic tester and the
battery charger to the vehicle.

•

Turn the ignition to the “on” position
(electronics on with engine off).
Note: For KESSY vehicles do not
press the brake pedal when
pushing “START”.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC. All Rights Reserved.
June 2012

91J1/L1 Page 6 of 10

⇐ Select “Audi Flashing” .
•

Input any necessary vehicle
information.

⇐ Select “SVM – Direct input: SVM code
for vehicle conversion” .

⇐ Select the “display input keys” button
.
⇐ Input SVM code “IDEXBBV” .
• Follow on-screen prompts until test plan
is complete.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC. All Rights Reserved.
June 2012

91J1/L1 Page 7 of 10

SECTION D: Load Videos

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•

Turn ignition to the “On” position.
Locate proper CD based on vehicle and
criteria.
Note: Technicians must ensure the
correct CD is used when
performing this action. Using the
incorrect CD will result in the
wrong video tutorials being
installed in a vehicle. Extra time to
correct an improper installation is
not covered under this action.

⇐ Criteria 4G: Audi A6 and A7

⇐ Criteria 4H: Audi A8

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC. All Rights Reserved.
June 2012

91J1/L1 Page 8 of 10

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•
•

Insert CD in MMI.
Press the “Car” button on the MMI
Select “Owner’s Manual” using the
corresponding MMI button.

Tip: Wait approximately 30 seconds
for the Owner’s Manual to be
selectable.

•

Select “Yes”.

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Select “CD/DVD”.

•

Wait for the radio to read the CD.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC. All Rights Reserved.
June 2012

91J1/L1 Page 9 of 10

•

Follow the prompts on the MMI screen.

•

The update process will proceed.
Tip: Once the update is complete the
MMI will restart.

•

Select “Owner’s Manual” using the
corresponding MMI button.

•

Remove CD from the vehicle.

•

Verify that the videos loaded by playing one
video.
Tip: Remind Service Advisor to review
new features with the customer.

WORK IS COMPLETE

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC. All Rights Reserved.
June 2012

91J1/L1 Page 10 of 10