SB-10044942-1921
IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle
that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle
safety. If you have questions regarding this or any other campaign, please contact Warranty

Customer Satisfaction Campaign
Subject: 2011 - 2012 Audi R8/R8 Spyder
Engine Wiring Harness Overlay & ECM Programming

Code: 24U8

REVISED
November 28, 2012

Revision Summary
• Requirements for California dealers added.
• California-specific customer letter added.

NOTE: The VIN range is a general range of vehicles that may be
included in the Campaign. Not every vehicle within the VIN range may
be included since it may depend on the production date, transmission or
engine build date. Always verify ElsaWeb for campaign eligibility on a
vehicle.

R8 Repair Requirements
To ensure that all Audi R8 services and repairs are
performed properly under this action, repair work must
be performed at an authorized Audi dealer with the
designation Audi R8 Certified Point or Audi R8 Service
Point.
Problem Description
Under certain driving conditions the MIL may come on even
though the vehicle is operating correctly. If the MIL is on
because of this issue, your vehicle may not pass an IM
(emissions) inspection.
Corrective Action
As applicable, installation of an engine wiring harness
overlay and updated ECM programming.
VIN Ranges & Production Dates

Allocation Report of Affected Vehicles
Electronic allocation lists are posted under My Dealership
Reports on AccessAudi. A list was not posted for dealers who
had no affected vehicles.
Parts Information and Allocation
Parts allocation took place prior to customer notification. If
you have exhausted your allocated parts but have exceeded
your weekly Upper Order Limit, email requests for additional
parts to upperorderlimits@audi.com. Questions? Contact the
Parts Helpline at 800-767-6552.
Owner Notification Mailing
We notified all known owners by first class mail in July 2012;
additional customers were notified in October 2012.
California customers who have not yet had this repair
completed will be re-notified on or about December 4, 2012.
Sample copies of the owner letters are enclosed.
Requirements for Emissions Campaigns With Customer
Notification (CALIFORNIA ONLY)
The California Air Resources Board and the Department of
Motor Vehicles (DMV) require emissions-related campaigns to
be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with
a signed “Vehicle Emission Recall – Proof of Correction”
certificate (RC EMISCAVWAU). Certificates can be ordered
at no cost online via the Compliance Label Ordering portal at
www.accessaudi.com.

NOTE:
•

•

•
•

ElsaWeb is the only valid campaign inquiry/verification source.
Check ElsaWeb on the day the campaign work will be performed to
verify vehicle eligibility for the repair in order to receive claim
payment consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in ElsaWeb, contact Warranty
before proceeding further. Another dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
ElsaWeb may also show additional open action(s); if so, inform
your customer - this work can be done while the vehicle is in for
this campaign.
Contact Warranty if you have any questions.

U.S.A.

2011 – 2012 Audi R8
WUA_ _AFG_BN000132 – WUA_ _AFG_CN002527
Production dates: 05/07/2010 – 06/05/2012

2011 – 2012 Audi R8 Spyder
WUA_ _AFG_BN000134 – WUA_ _AFG_CN002651
Production dates: 07/06/2010 – 05/24/2012

CANADA

2011 – 2012 Audi R8
WUA_ _AFG_BN000150 – WUA_ _AFG_CN002569
Production dates: 05/18/2010 – 06/05/2012

2011 – 2012 Audi R8 Spyder
WUA_ _AFG_BN000154 – WUA_ _AFG_CN002468
Production dates: 06/17/2010 – 06/03/2012

NOTE: Ensure owners are aware of the importance of retaining
the completed certificate for their records. It should be mailed to
the California DMV only upon request.
Campaign Completion Labeling Guidelines (CALIFORNIA
ONLY)
Vehicles repaired under this action are required to be identified
with a Campaign Completion label when the work is performed.
It is mandatory for all dealers in California to complete and affix
Campaign Completion label, part number CAMP 010 000,
whenever this campaign is performed. Labels can be ordered at
no cost online via the Compliance Label Ordering portal at
www.accessaudi.com.
Claim Entry Procedure
Immediately upon completion of the repair work, enter the
Applicable Criteria ID and Repair Operation from the following
chart. The Applicable Criteria ID is shown in ElsaWeb.
Claims will only be paid for vehicles that show this campaign
open in ElsaWeb on the day of the repair. To help ensure
prompt and proper payment, attach the screen print to the repair
order.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America, LLC and Audi Canada. All Rights Reserved.
November 2012

24U8/K9/Revised Page 1 of 40

Saga Claim Entry Procedure
Check ElsaWeb to determine whether the campaign is open.
Service No.: 24U8
Damage Code: 0099

Vehicles may have more than one
criteria. Complete and claim all
applicable criteria on one claim.

Parts Manufacturer
Removed part: Use vendor code 002
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01 and 02
Perform Software Update
Repair operation:

2470 25 99

50 T.U.

AND/OR
Criteria I.D. 03
Inspect/Replace Engine Wiring Harness Overlay
Repair operation:

9752 25 99

340 T.U.

Quantity

Part Number

Part Description

1

420 971 493 D

Engine wiring harness overlay

1

000 979 940

Connector

4

N 909 803 04

Bolt

4

N 910 238 02

Bolt

12

N 909 377 02

Tie Wrap (High temperature)

Up to 1

000 979 950

Cloth tape

OR
Continue to next page

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
November 2012

24U8/K9/Revised Page 2 of 40

Criteria I.D. 04
Inspect/Replace Engine Wiring Harness Overlay
Repair operation:

9752 23 99

440 T.U.

Quantity

Part Number

Part Description

1

420 971 493 E

Engine wiring harness overlay

1

000 979 940

Connector

4

N 909 803 04

Bolt

4

N 910 238 02

Bolt

12

N 909 377 02

Tie Wrap (High temperature)

Up to 1

000 979 950

Cloth tape

AND/OR
Criteria I.D. 05
Remove Version 1 Harness
Repair operation:

9752 24 99

20 T.U.

There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
Fax the Repair Order to the warranty team at (248) 754-6533. Provide the VIN, applicable
Service Number, Customer information, Dealer number and date.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
November 2012

24U8/K9/Revised Page 3 of 40

Customer Letter Example (United States – Except California)

Vehicle Identification Number (VIN):
Subject:

Customer Satisfaction Campaign 24U8/K9
Engine Wiring Harness Overlay & ECM Programming
2011-2012 MY Audi R8 and R8 Spyder

Dear Audi Owner:
In our continuing quest to improve customer satisfaction, we’ve identified a need to address an issue with the Malfunction
Indicator Light (MIL) on certain 2011-2012 Audi R8 and R8 Spyder vehicles. Our records show that you are the owner of
one of these vehicles.
What is the problem?
Under certain driving conditions the MIL may come on even though the vehicle is operating correctly. If the MIL is on
because of this issue, your vehicle may not pass an IM (emissions) inspection.
What will Audi do?
In order to prevent this problem from occurring, your authorized Audi R8 dealer may need to install an engine wiring
harness overlay and/or update the programming in the Engine Control Module (ECM). This work will be performed at no
cost to you.
What We Would Like You to Do
Please contact your authorized Audi R8 dealer to schedule a repair appointment at your earliest convenience. This work
will take about one full day, and will be performed at no cost to you. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this action, please forward this information
immediately via first-class mail to the lessee within ten (10) days of receipt of this notification.
Have You Changed Your Address Or Sold The Vehicle?
If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Service Help from Us
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please call
or write to:
Audi of America, Inc.
Attn: Customer Relations (24U8/K9)
3800 Hamlin Road
Auburn Hills, MI 48326
1-800-253-2834
We also invite you to visit our website at www.audiusa.com where you can check to see if this or any other action may
be open on your vehicle.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
continued satisfaction with your vehicle. Thank you for your continued loyalty!
Sincerely,
Audi Product Quality & Technical Service

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
November 2012

24U8/K9/Revised Page 4 of 40

Customer Letter Example (CALIFORNIA ONLY)

Vehicle Identification Number (VIN):
Subject:

Customer Satisfaction Campaign 24U8/K9
Engine Wiring Harness Overlay & ECM Programming
2011-2012 MY Audi R8 and R8 Spyder

Dear Audi Owner:
In our continuing quest to improve customer satisfaction, we’ve identified a need to address an issue with the Malfunction Indicator Light
(MIL) on certain 2011-2012 Audi R8 and R8 Spyder vehicles. Our records show that you are the owner of one of these vehicles.
What is the problem?
Under certain driving conditions the MIL may come on even though the vehicle is operating correctly. If the MIL is on because of this
issue, your vehicle will not pass an IM (emissions) inspection.
What will Audi do?
In order to prevent this problem from occurring, your authorized Audi R8 dealer may need to install an engine wiring harness overlay
and/or update the programming in the Engine Control Module (ECM). This work will be performed at no cost to you.
What We Would Like You to Do
Please contact your authorized Audi R8 dealer to schedule a repair appointment at your earliest convenience. This work will take about
one full day, and will be performed at no cost to you. Please keep in mind that your dealer may need additional time for the preparation
of the repair, as well as to accommodate their daily workshop schedule.
IMPORTANT INFORMATION FOR CALIFORNIA VEHICLE OWNERS
California Regulations
California regulations require that this campaign be completed prior to the time that you renew your vehicle registration.
Therefore, please make sure that this campaign is completed prior to the renewal of your vehicle registration, and that
you furnish proof of completion to the Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order,
including a signed “Proof of Correction” certificate. You obtain this from your dealer after the campaign has been completed.
Please retain the signed Proof of Correction” certificate with your vehicle records. DO NOT MAIL THIS FORM to the DMV,
unless requested.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this action, please forward this information immediately via firstclass mail to the lessee within ten (10) days of receipt of this notification.
Have You Changed Your Address Or Sold The Vehicle?
If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Service Help from Us
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please call or write to:

Audi of America,Inc.
Attn: Customer Experience (24U8/K9)
3800 Hamlin Road
Auburn Hills, MI 48326
1-866-892-2834
We also invite you to visit our website at www.audiusa.com where you can check to see if this or any other action may be open on
your vehicle.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your continued
satisfaction with your vehicle. Thank you for your continued loyalty!
Sincerely,
Audi Product Quality & Technical Service

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
November 2012

24U8/K9/Revised Page 5 of 40

Customer Letter Example (Canada)

Vehicle Identification Number (VIN):
Subject:

Customer Satisfaction Campaign 24U8/K9
Engine Wiring Harness Overlay & ECM Programming
2011-2012 MY Audi R8 and R8 Spyder

Dear Audi Owner:
In our continuing quest to improve customer satisfaction, we’ve identified a need to address an issue with the Malfunction Indicator Light
(MIL) on certain 2011-2012 Audi R8 and R8 Spyder vehicles. Our records show that you are the owner of one of these vehicles.
What is the problem?
Under certain driving conditions the MIL may come on even though the vehicle is operating correctly. If the MIL is on because of this
issue, your vehicle may not pass an IM (emissions) inspection.
What will Audi do?
In order to prevent this problem from occurring, your authorized Audi R8 dealer may need to install an engine wiring harness overlay
and/or update the programming in the Engine Control Module (ECM). This work will be performed at no cost to you.
What We Would Like You to Do
Please contact your authorized Audi R8 dealer to schedule a repair appointment at your earliest convenience. This work will take about
one full day, and will be performed at no cost to you. Please keep in mind that your dealer may need additional time for the preparation
of the repair, as well as to accommodate their daily workshop schedule.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this action, please forward this information immediately via firstclass mail to the lessee within ten (10) days of receipt of this notification.
Have You Changed Your Address Or Sold The Vehicle?
If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Service help from us
If you have any questions regarding this action, please contact Audi Customer CARE by phone or mail at:
Audi Canada
Attn: Customer Relations (24U8/K9)
P.O. Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-2834
We also invite you to visit our website at www.audi.ca where you can check to see if this or any other action may be open on your
vehicle.
We appreciate the opportunity to update your vehicle so that it will continue to meet your high expectations. Thank you for your
continued loyalty!
Sincerely,
Audi Technical Service

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2012 Audi of America LLC and Audi Canada. All Rights Reserved.
November 2012

24U8/K9/Revised Page 6 of 40

Campaign Work Procedure

24U8 Customer Satisfaction Campaign

If there are questions regarding the work procedure:
• U.S. dealers, contact Warranty
• Canadian dealers, open an ATA ticket using concern group “Compliance/Recall Assistance (C)”

Required Parts:
All Criteria, California Only
Quantity

Part Number

Part Description

(1) Shop supply

CAMP 010 000

Campaign Completion Label (California Only)

(1) Shop supply

RC EMISCAVWAU

Proof of Correction Certificate (California Only)

Criteria I.D. 03 (Coupe)