SB-10043897-2015

Service Bulletin
Applies To:

11-032
April 6, 2012

2011–12 MDX with Navigation – Check the iN VIN status for eligibility
2011–12 TSX with Navigation – Check the iN VIN status for eligibility
2012 ZDX with Navigation – Check the iN VIN status for eligibility

Product Update: CD or DVD (RES) Restarts When the Ignition Switch Is
Turned OFF and ON
(Supersedes 11-032, dated December 15, 2011, to revise the information marked by the black bars)
REVISION SUMMARY
Under Applies To, some 2011 MDX and TSX models
were added.
BACKGROUND
A software bug causes the CD player or rear
entertainment system (RES) to restart the disc from the
beginning when the ignition switch is turned to LOCK
(0), then back to ON (II).
CLIENT NOTIFICATION
All owners of affected vehicles will be sent a
notification of this product update. An example of the
client notification is included at the end of this service
bulletin.
Do an iN VIN status inquiry to make sure the vehicle
is shown as eligible.
In addition, check for a punch mark above the first
character of the engine compartment VIN. A punch
mark in that location means this product update has
already been completed.
Some vehicles affected by this campaign may be in
your new or used vehicle inventory. Repair these
vehicles before they are sold.
CORRECTIVE ACTION
Update the audio-navigation unit software.

OP#

Description

FRT

0105A4

Update the AVCCore2 software and
the CD drive software.

0.3

105A4A

Update the DVD (RES) drive software.

0.1

Failed Part:

P/N 39107-STX-A73

Defect Code:

5UR00

Symptom Code:

S1000

Skill Level:

Repair Technician

REPAIR PROCEDURE
NOTE:
• Update the audio-navigation software in this order:
1. AVCCore2
2. CD drive
3. DVD (RES) drive (if equipped)
• Don’t turn off the engine or eject the disc during the
update. Otherwise the audio-navigation unit will be
permanently damaged and require replacement.
AVCCore2 Software Update
1. Start the engine.
2. Insert the update disc in the CD (upper) slot.
3. Enter the Diagnosis Mode by pressing and holding
the MENU, MAP/GUIDE, and CANCEL buttons for
about 5 seconds.

TOOL INFORMATION
CD and DVD Software Update Disc:
T/N 07AAZ-TL2AA100
(This update disc updates the AVCCore2 software,
the CD software, and the DVD software)

© 2012 American Honda Motor Co., Inc. – All Rights Reserved

WARRANTY CLAIM INFORMATION

4. Select Detail Information & Setting.

BTB 47374-47818 (1204)

1 of 5

CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this
bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized
Acura automobile dealer.

5. Select Version.

6. Under AVCCore2, check that the fourth digit of the
IPL and APP version numbers is 1.
NOTE: If it is a 2, the AVC software was already
updated. Select Return to go back to the Detail
Information & Setting screen, then go to step 5 of
the CD Drive Update.

8. When the update is complete, the system reboots
again. Wait for the system to completely reboot,
then eject the update disc.

9. Turn the ignition switch to LOCK (0) for 10
seconds.
10. Start the engine.
11. Enter the Diagnosis Mode. Select Detail
Information & Setting, then select Version.
12. Under AVCCore2, check the fourth digit of the IPL
and the APP version numbers.
• If it is still 1, turn the ignition switch to LOCK (0),
then go to step 1, and repeat the update.
• If it is now 2, turn the ignition switch to LOCK (0),
then go to CD Drive Update.

XX.01.XXXX
XX.01.XXXX
7. Select Download. The system reboots and the
update begins. It should take about 5 minutes.

XX.02.XXXX
XX.02.XXXX

2 of 5

11-032

CD Drive Update
1. Start the engine.
2. Insert the update disc in the CD (upper) slot.
3. Enter the Diagnosis Mode by pressing and holding
the MENU, MAP/GUIDE, and CANCEL buttons for
about 5 seconds.

7. Select Download for the front mech.
NOTE: If the Download button is grayed out, select
Return, then eject the disc. Stay on the Select
Check Units Screen, then reinsert the update disc.
Wait at least 20 seconds before selecting DVD
Mech.

4. Select Detail Information & Setting.

5. Select Unit Check.
NOTE: On some vehicles, you will have to go to
screen 2 to select Unit Check.

8. When the confirmation screen appears, select Yes,
and the loading screen appears. The update takes
about 5 minutes.
When the update is done, the system reboots.

9. After the system reboots, eject the update disc.
6. Select DVD Mech.

10. Turn the ignition switch to LOCK (0) for 10
seconds.
11. Start the engine.
12. Enter the Diagnosis Mode. Select Detail
Information & Setting, Unit Check, then select
DVD Mech.

11-032

3 of 5

13. Confirm that the front mech software version is
7.300.

DVD (RES) Drive Update (if equipped)
1. Start the engine.
2. Insert the update disc in the RES (lower) slot.
3. Enter the Diagnosis Mode by pressing and holding
the MENU, MAP/GUIDE, and CANCEL buttons for
about 5 seconds.
4. Select Detail Information & Setting

14. If the vehicle is equipped with RES, go to the DVD
(RES) Drive Update.
If the vehicle isn’t equipped with RES, center-punch
a completion mark above the first character of the
engine compartment VIN:
Center-punch here.

2HNYD2XXXXXXXXXXX

5. Select Unit Check.
NOTE: On some vehicles, you will have to go to
screen 2 to select Unit Check.

6. Select DVD Mech.

4 of 5

11-032

7. Select Download for the rear mech.
NOTE: If the Download button is grayed out, select
Return, then eject the disc. Stay on the Select
Check Units Screen, then reinsert the update disc.
Wait at least 20 seconds before selecting DVD
Mech.

13. Confirm that the rear mech software version is
7.300.

14. Center-punch a completion mark above the first
character of the engine compartment VIN:
Center-punch here.

8. When the confirmation screen appears, select Yes,
and the loading screen appears. The update takes
about 5 minutes.

2HNYD2XXXXXXXXXXX

When the update is done, the system reboots.
Example of Client Letter

December 2011

Product Update: CD or DVD (RES) Restarts
When the Ignition Switch Is Cycled
Dear Acura Owner:
This letter is to notify you of a potential problem with
your vehicle and what you should do to resolve it.
What is the problem?

9. After the system reboots, eject the update disc.

There may be a software problem that causes the CD
player or rear entertainment system (RES) to restart
the disc from the beginning when the ignition switch is
turned OFF, then back ON.
What should you do?

Contact any authorized Acura dealer for an
appointment to have your vehicle’s audio-navigation
software updated. This work will be done free of
charge. Please plan to leave your vehicle at the dealer
for half a day to allow them flexibility in scheduling.
Lessor Information

If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
If you have questions

10. Turn the ignition switch to LOCK (0) for 10
seconds.
11. Start the engine.
12. Enter the Diagnosis Mode. Select Detail
Information & Setting, Unit Check, then select
DVD Mech.

11-032

If you have any questions about this notice, or need
assistance with locating an Acura dealer, please call
Acura Client Relations at 1-800-382-2238, and select
option 4. You can also locate a dealer online at
Acura.com.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division

5 of 5