After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: PE04044
Date Opened: 2004-05-24
Date Closed: 2004-08-16
Manufacturer’s Name: Ford
Motor Company
Component Description: SUSPENSION:FRONT
Recall Campaign: 04V332
Summary Description: FRONT SUSPENSION COIL SPRING FRACTURE
Summary
ODI POSSESSES 130 VEHICLE OWNERS QUESTIONNAIRES (VOQ) ALLEGING FRONT SUSPENSION COIL SPRING FAILURE IN THE SUBJECT (MODEL YEAR 1999-2000) VEHICLES.AN ADDITIONAL 11 VOQS CONCERNING MY 2001 VEHICLES HAVE BEEN FOUND, BRINGING THE TOTAL TO 141.MORE THAN 75% OF THESE REPORTS ALLEGE THAT THE BROKEN SPRING DAMAGED OR PUNCTURED THE ADJACENT TIRE.ALL OF THESE REPORTS ORIGINATED IN THE SALT BELT STATES LOCATED IN THE NORTHEAST QUADRANT OF THE UNITED STATES AND CANADA.FORD WILL CONDUCT A SAFETY RECALL (04V-332) COVERING VEHICLES SOLDOR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, TO INSTALL SPRING SHIELDS IN MY 1999-2001 TAURUS/SABLE VEHICLES TO PREVENT A FRACTURED SPRING FROM DAMAGING THE NEARBY TIRE.FORD WILL ADDITIONALLY NOTIFY OWNERS OF ALL MY 1999-2001 TAURUS/SABLE VEHICLES THAT WARRANTY COVERAGE FOR SPRING FRACTURES HAS BEEN EXTENDED TO 10 YEARS OF AGE OR 150,000 MILES.ODI ANALYZED FORD?S WARRANTY AND COMPLAINT DATA AND FOUND THAT 99% OF THE SPRING FRACTURES OCCURRED IN THE STATES COVERED BY THE RECALL.THE OTHER INCIDENTS OCCURRED IN THE STATES OF FLORIDA, NORTH CAROLINA, TEXAS, ALABAMA, AND GEORGIA.IN VIEW OF THE COVERAGE OF THE SPRING FAILURES BY THE RECALL CAMPAIGN, ODI IS CLOSING THE PRELIMINARY EVALUATION.ODI WILL CONTINUE TO MONITOR THE PERFORMANCE OF THE SUBJECT VEHICLES THROUGHOUT THE REMAINDER OF THE COUNTRY.
NHTSA Action Number: PE04043
Date Opened: 2004-05-14
Date Closed: 2004-09-14
Manufacturer’s Name: General Motors, LLC
Component Description: EXTERIOR LIGHTING:TURN SIGNAL
Summary Description: TURN SIGNAL MALFUNCTION
Summary
COMPLAINANTS ALLEGE THAT THE REAR TURN SIGNALS FAIL TO ILLUMINATE AND DO NOT PROVIDE A SIGNAL TO DRIVERS IN FOLLOWING VEHICLES.ODI HAS RECEIVED ONE REPORT OF A CRASH WHERE THE COMPLAINANT BRAKED AND ATTEMPTED TO MAKE A LEFT TURN AND THE FOLLOWING VEHICLE IMPACTED THE COMPLAINANT'S VEHICLE IN THE DRIVER-SIDE DOOR.IN MAY 2002, GM'S SUPPLIER MADE CHANGES TO THE BULB SOCKET THAT INCLUDED STOPPING THE USE OF THERMAL-MASTIC GREASE IN THE BULB SOCKET.GM REPORTS THAT THE GREASE REDUCES ARCING AT THE CONTACTS AND DISSIPATES HEAT THUS PREVENTING MELTING OF THE SOCKET MATERIAL OR BURNING OF THE CONTACTS.MOST OF THE SUBJECT VEHICLES WERE PRODUCED WITHOUT GREASE APPLIED TO THE BULB SOCKET.IN JUNE 2003, GM DIRECTED THE SUPPLIER TO RESUME THE USE OF GREASE IN THE SOCKET.GM ISSUED TECHNICAL SERVICE BULLETIN (TSB) 04-08-42-004A ON JULY 15, 2004 ADVISING TECHNICIANS TO MAKE SURE THAT ADEQUATE AMOUNTS OF GREASE WERE ADDED TO THE BULB SOCKETS ON ALL SERVICE PARTS.ODI WILL UPGRADE THIS INVESTIGATION TO EA 04-028 TO FURTHER EXAMINE THE ISSUE.
Read More...NHTSA Action Number: PE04042
Date Opened: 2004-05-03
Date Closed: 2004-09-09
Manufacturer’s Name: General Motors, LLC
Component Description: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Recall Campaign: 05V155
Summary Description: OVERHEATED FUEL PUMP WIRING
Summary
THE FUEL PUMP WIRING AND CONNECTOR MAY OVERHEAT AND MELT A HOLE IN THE TOP OF THE FUEL PUMP MODULE.POSSIBLE CONSEQUENCES INCLUDE FUEL TANK LEAKAGE AND ENGINE STALL WITH NO RESTART.FOURTEEN OF THE 20 COMPLAINTS TO ODI ALLEGE FUEL TANK LEAKAGE, INCLUDING ONE THAT REPORTED THAT A FIRE DEPARTMENT WAS CALLED TO THE SCENE AFTER A POOL OF GASOLINE WAS DISCOVERED BENEATH THE VEHICLE.MOST OF THE ODI COMPLAINTS REPORT INCIDENTS THAT OCCURRED WITHIN THE PAST YEAR. ACCORDING TO GM, FUEL LEAKAGE CAN OCCUR IN THE SUBJECT VEHICLES IF THE HEAT IS SUFFICIENT TO MELT A HOLE IN THE PLASTIC CONNECTOR LARGE ENOUGH FOR LIQUID FUEL TO FLOW THROUGH.ON-BOARD EMISSIONS DIAGNOSTICS MAY DETECT HOLES THAT ARE APPROXIMATELY 0.040 INCHES OR MORE AND SET A SERVICE ENGINE SOON WARNING LIGHT.THE CONNECTOR POSITION IN THE SUBJECT VEHICLES IS BELOW THE FUEL LEVEL WHEN THE TANK IS FULL.WHILE GM DOES NOT KNOW HOW MUCH FUEL COULD LEAK FROM A TANK WITH A MELTED FUEL PUMP CONNECTOR, SEVERAL CONSUMERS HAVE REPORTED SIGNIFICANT LEAK EVENTS.ENGINE STALL CAN OCCUR IF:(1) A SHORT OCCURS IN THE PUMP WIRING (BARE WIRE EXPOSED BY MELTED INSULATION SHORTS AGAINST A GROUND OR GROUND WIRE) AND THE FUEL PUMP RELAY FUSE IS BLOWN; OR (2) THE VEHICLE RUNS OUT OF FUEL DUE TO AN INACCURATE FUEL GAUGE READING RESULTING FROM AN ELECTRICAL SHORT BETWEEN THE FUEL PUMP WIRING AND THE LEVEL SENSOR WIRING. GM'S ANALYSIS OF FIVE ASSEMBLIES RETURNED FROM INCIDENT VEHICLES DETERMINED THAT THE CONDITION IS CAUSED BY ELEVATED RESISTANCE/ ARCING AT THE MRA UNDERCOVER B CAVITY TERMINAL OF THE FOUR-WAY 150 METRI-PAK CONNECTOR.GM ATTRIBUTES THE HIGH RESISTANCE AND ARCING TO A DEPRESSED CONTACT ARM AT THE 150 METRI-PAK B CAVITY FEMALE TERMINAL.GM IS CONTINUING ITS INVESTIGATION TO COMPLETE ITS ROOT CAUSE ANALYSIS. MODULAR RESERVOIR ASSEMBLIES USING THE 150 METRI-PAK CONNECTORS WERE USED BY GM IN SEVERAL MILLION C/K-SERIES SPORT UTILITY VEHICLES AND PICKUP TRUCKS FROM MY 1997 THROUGH 2002, WHEN GM RELEASED A METAL MRA COVER AND A 280 METRI-PAK CONNECTOR IN THE SUBJECT VEHICLES.DURING PE04-042, ODI COLLECTED INFORMATION FROM GM CONCERNING MY 2000-2002 C/K SUV'S AND PICKUP TRUCKS.THE SUBJECT VEHICLES COMPRISE APPROXIMATELY 9 PERCENT OF PRODUCTION FOR THOSE VEHICLES AND ABOUT 39 PERCENT OF COMPLAINTS TO GM. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE SCOPE, FREQUENCY, AND SAFETY CONSEQUENCES OF THE ALLEGED DEFECT IN GM C/K-SERIES VEHICLES.
Read More...NHTSA Action Number: EA04012
Date Opened: 2004-04-30
Date Closed: 2005-02-28
Manufacturer’s Name: General Motors, LLC
Component Description: SERVICE BRAKES, HYDRAULIC:POWER ASSIST
Recall Campaign: 05V005
Summary Description: HYDRAULIC PUMP FAILRES
Summary
GM IS CONDUCTING A RECALL ON ALL SUBJECT VEHICLES BUILD BETWEEN MAY 1999 AND OCTOBER 14, 1999.SIGNIFICANT CHANGES WERE INCORPORATED INTO PRODUCTION IN EARLY OCTOBER 1999, AND VEHICLES BUILT AFTER THAT DATE HAVE LOWER WARRANTY FAILURE RATES.THE COMPLAINT AND WARRANTY DATA APPEAR TO SUPPORT THE EFFECTIVENESS OF THESE CHANGES. GM MADE ADDITIONAL CHANGES IN NOVEMBER 1999, FEBRUARY 2000, MAY 2001, AND FEBRUARY 2004.ODI WILL CONTINUE TO MONITOR THIS PROBLEM AND WILL TAKE FURTHER ACTION, IF WARRANTED, IN THE FUTURE.FOR FURTHER TECHNICAL DETAILS SEE THE ATTACHED ENGINEERING ANALYSIS REPORT.
Read More...NHTSA Action Number: PE04041
Date Opened: 2004-04-16
Date Closed: 2004-07-13
Manufacturer’s Name: Hyundai Motor America
Component Description: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
Recall Campaign: 04V208
Summary Description: POST-CRASH FUEL TANK LEAK
Summary
PE04-041 WAS OPENED TO INVESTIGATE A FUEL LEAK INCIDENT THAT OCCURRED DURING AN INSURANCE INSTITUTE FOR HIGHWAY SAFETY (IIHS) FRONTAL CRASH OFFSET TEST ON THE SUBJECT VEHICLE.THIS INVESTIGATION REVEALED THAT THE VAPOR TUBE HOSE CLAMP EAR WAS MISPOSITIONED AND FACING TOWARD THE FUEL TANK, WHICH ENABLED THE VAPOR TUBE HOSE CLAMP EAR TO PUNCTURE THE FUEL TANK AND THE FUEL TANK TO LEAK STODDARD FLUID DURING THE IIHS CRASH TEST.ON APRIL 30, 2004, HYUNDAI MOTOR COMPANY (HYUNDAI) NOTIFIED NHTSA OF A SAFETY DEFECT IN CERTAIN MY 2004 ELANTRA VEHICLES PRODUCED FROM SEPTEMBER 1, 2003 THROUGH APRIL 14, 2004.THE NOTIFICATION IDENTIFIED THE MISPOSITIONING OF THE VAPOR TUBE HOSE CLAMP, WHICH RESULTED FROM AN EARLY SEPTEMBER MANUFACTURING CHANGE AT THE SUPPLIER THAT INSTALLED THE HOSE CLAMP ON THE VAPOR TUBE HOSE, AS THE FACTOR CONTRIBUTING TO THIS DEFECT.IF THE VAPOR TUBE HOSE CLAMP IS MISPOSITIONED SO THAT ONE OF ITS EARS IS FACING THE FUEL TANK AND THAT VEHICLE IS INVOLVED IN HIGH SPEED CRASH, THE CLAMP MAY PUNCTURE THE FUEL TANK RESULTING IN FUEL LEAKAGE.FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.HYUNDAI WILL INSTRUCT OWNERS TO BRING THEIR VEHICLES TO A DEALER TO HAVE THE POSITION OF THE VAPOR TUBE HOSE CLAMP INSPECTED AND CORRECTLY REPOSITIONED, IF NECESSARY.
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