After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: EA04021
Date Opened: 2004-08-03
Date Closed: 2004-11-04
Manufacturer’s Name: General Motors
, LLC
Component Description: EXTERIOR LIGHTING:BRAKE LIGHTS
Recall Campaign: 04V527
Summary Description: BRAKE LAMP FAILURE
Summary
GM STATES THAT SOME BRAKE/TAIL LAMP BULBS CAN PREMATURELY BECOME INOPERATIVE DUE TO MALFUNCTIONING BRAKE/TAIL LAMP SOCKETS.ON MARCH 2, 2004, GM INITIATED A 6-YEAR/72,000 MILE SPECIAL POLICY FOR 989,487 SUBJECT VEHICLES TO INSPECT AND REPLACE THE REAR BRAKE/TAIL LAMP BULB SOCKET ASSEMBLIES.ON APRIL 4, 2004, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION (PE04-032) BASED ON CONSUMER COMPLAINTS ALLEGING BRAKE LIGHTS NOT OPERATING WHEN THE BRAKE PEDAL IS DEPRESSED.ON AUGUST 3, 2004 ODI UPGRADED PE04-032 TO AN ENGINEERING ANALYSIS (EA04-021).BY LETTER DATED OCTOBER 27, 2004 GM NOTIFIED NHTSA THAT IT WILL CONDUCT A SAFETY RECALL (NHTSA # 04V527) COVERING SUBJECT VEHICLES THAT WERE NOT ALREADY REPAIRED UNDER GM'S SPECIAL POLICY.MY 2004 SUBJECT VEHICLES BUILT AFTER AUGUST 8, 2003 CONTAIN IMPROVED BRAKE LAMP ASSEMBLIES AND ARE NOT INCLUDED IN THE RECALL.GM DEALERS WILL INSTALL THE IMPROVED BRAKE LAMP ASSEMBLY ON SUBJECT VEHICLES BUILT ON AUGUST 8, 2003 AND EARLIER.THE ACTION TAKEN BY GM IS SUFFICIENT TO RESOLVE THE ISSUES RAISED BY THIS INVESTIGATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.
Read More...NHTSA Action Number: PE04055
Date Opened: 2004-08-03
Date Closed: 2004-11-12
Manufacturer’s Name: Suzuki Motor USA, LLC
Component Description: ENGINE AND ENGINE COOLING
Summary Description: REAR WHEEL LOCKUP
Summary
A BUSINESS SPECIALIZING IN SERVICING DR350'S ALLEGED THAT THE COUNTER-BALANCER GEAR-INDEXING PIN IS NOT PROPERLY RETAINED AND MAY BECOME DISPLACED.THE DISPLACED PIN THEN CAUSES CATASTROPHIC ENGINE FAILURE WITH POSSIBLE REAR-WHEEL LOCKUP.AFTER OPENING THIS PE, ODI GATHERED INFORMATION FROM AMERICAN SUZUKI MOTOR CORPORATION, SUZUKI DEALERS, INDEPENDENT MOTORCYCLE REPAIR SHOPS, AND SUBJECT MOTORCYCLE OWNERS.WE FOCUSED ON THE DUAL-PURPOSE VARIANTS OF THE DR350 MODEL LINEUP AS THESE ARE THE ONLY STREET-LEGAL VERSIONS THAT, CONSEQUENTLY, ARE WITHIN OUR JURISDICTION.THE LONE CRASH, OCCURING IN 1997, INVOLVED A MY 1997 DR350SE DUAL-PURPOSE MOTORCYCLE, WITH ONE MINOR INJURY.THE CRASH ALLEGEDLY OCCURRED WHEN THE ENGINE'S COUNTER-BALANCER BECAME MIS-TIMED AND COLLIDED WITH THE ENGINE'S CONNECTING ROD, RESULTING IN REAR WHEEL LOCK-UP.HOWEVER, BASED ON THE FACT THAT THERE ARE 3 FAILURES ON VEHICLES THAT ARE 5 TO 10 YEARS OLD, NO DEFECT TREND HAS BEEN IDENTIFIED AT THIS TIME.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
NHTSA Action Number: PE04056
Date Opened: 2004-08-03
Date Closed: 2004-12-08
Manufacturer’s Name: INDEPENDENT DRIVING SYSTEMS
Component Description: EQUIPMENT ADAPTIVE/MOBILITY
Recall Campaign: 04E089
Summary Description: LOSS OF ADAPTIVE STEERING CONTROL
Summary
THIS PE WAS OPENED BASED ON AN OHIO DISABLED OWNER'S ALLEGATION THAT THE IDS HLSS ADAPTIVE STEERING SYSTEM, INSTALLED IN HIS FORD E250 VAN, SUDDENLY FAILED WHILE UNDERWAY RESULTING IN A CRASH.SHORTLY AFTER OPENING THE PE, ODI BECAME AWARE OF ANOTHER IDS STEERING SYSTEM FAILURE ALLEGATION IN OHIO, THIS ONE INVOLVING A 1998 CHRYSLER TOWN & COUNTRY MINIVAN.WHILE DRIVING IN A PARKING LOT, THE STEERING SUDDENLY FAILED TO RESPOND TO INPUTS AND WOULD STEER EITHER FULL LOCK LEFT OR RIGHT UNINTIONALLY.NO CRASH RESULTED.THE VEHICLE WAS TRANSPORTED TO VRTC (NHTSA'S TEST FACILITY) FOR DIAGNOSIS.SUBSEQUENTLY, WE BRIEFED THE IDS PRESIDENT.IDS THEN DECIDED TO CONDUCT A SAFETY RECALL (04E-089) OF ITS STEERING SYSTEMS.WITH IDS' RECALL, THIS PE IS CLOSED.A COPY OF THE RECALL IS ATTACHED.
NHTSA Action Number: PE04057
Date Opened: 2004-08-03
Date Closed: 2005-02-02
Manufacturer’s Name: POLARIS INDUSTRIES, INC.
Component Description: POWER TRAIN:MANUAL TRANSMISSION
Summary Description: TRANSMISSION LOCKUP
Summary
ODI OPENED THIS PE BASED ON OWNER ALLEGATIONS THAT THE TRANSMISSION WOULD SUDDENLY AND WITHOUT WARNING, SPONTANEOUSLY DOWNSHIFT AND/OR LOCKUP.SINCE OPENING THIS PE, WE HAVE INTERVIEWED REPORTING OWNERS, TEST-RIDDEN SUBJECT MOTORCYCLES, MET WITH VICTORY MOTORCYCLE DEALERS AND REVIEWED POLARIS' RESPONSE TO OUR INQUIRY.BASED ON THE INFORMATION GATHERED, WE FIND THAT TRANSMISSION PROBLEMS ARE QUITE PREVALENT IN THE SUBJECT VEHICLES AND ARE CONTINUING.COMMONLY, OWNERS FIRST NOTE DEGRADED SHIFT PERFORMANCE (TYPICALLY FALSE NEUTRALS ON THE 2-3 UPSHIFTS, DIFFICULTLY FINDING NEUTRAL, HARSH 3-2 DOWNSHIFTS, ETC.)DEALERS TELL OWNERS THAT DEGRADED SHIFT PERFORMANCE IS NOT COVERED BY THE WARRANTY (BASIC AND EXTENDED), BUT THEY WOULD BE WILLING TO DISSASSEMBLE THE TRANSMISSION TO LEARN MORE.HOWEVER, OWNERS ARE ALSO TOLD THAT IF NO TRANSMISSION PROBLEM IS FOUND, THE OWNER WILL HAVE TO PAY FOR THE TRANSMISSION DISASSEMBLY.UNWILLING TO TAKE A CHANCE THAT NOTHING WILL BE FOUND (BASED ON DEALERS' CLAIMS THAT SHIFT DIFFICULTIES ARE DUE TO DEFICIENT OWNER OPERATION), OWNERS KEEP RIDING WITH SHIFT QUALITY ISSUES.IN SOME CASES, OWNERS CONTACT THE DEALER AGAIN WITH THE SAME RESULT.FINALLY, SHIFT QUALITY BECOMES SO POOR THAT SPONTANEOUS, UNINTENDED 3-2 DOWNSHIFTS OCCUR AND/OR THE TRANSMISSION (AND AS A RESULT, THE REAR WHEEL) LOCKS UP.AS RECENTLY AS LAST WEEK, POLARIS WAS OFFERING TO REPLACE A TRANSMISSION WITH THE MY 2003 VERSION, WHICH IS MADE BY A DIFFERENT SUPPLIER.THIS OFFER WAS/IS CONTINGENT UPON THE OWNERS PAYING LABOR CHARGES OF APPROXIMATELY $500-$700. TO LEARN MORE ABOUT THIS PROBLEM AND POLARIS' RESPONSES TO IT, WE ARE UPGRADING THIS INVESTIGATION TO AN ENGINEERING ANALYSIS.
NHTSA Action Number: RQ04007
Date Opened: 2004-08-02
Date Closed: 2004-12-20
Manufacturer’s Name: Ford Motor Company
Component Description: WHEELS
Summary Description: FRACTURE OF THE STEEL WHEEL RIM
Summary
DURING A SEPTEMBER 23, 2004 MEETING AND IN SUBSEQUENT DISCUSSIONS IN NOVEMBER, FORD ADVISED THE OFFICE OF DEFECTS INVESTIGATION (ODI) OF THEIR PLANS TO INTRODUCE AN IMPROVED STEEL WHEEL FOR MANUFACTURING AND SERVICE COMPONENT USE ON THE SUBJECT VEHICLES, INDICATING THIS WOULD OCCUR IN DECEMBER 2004.THE NEW WHEEL DESIGN INCORPORATES AN ADDITIONAL MANUFACTURING PROCESS (SHOT PEENING) WHICH LOWERS TENSILE STRESS IN THE SURFACE LAYER OF THE RIM MATERIAL ADJACENT TO THE CIRCUMFERENTIAL WELD. THEORETICALLY THIS SHOULD IMPROVE RIM DURABILITY BY REDUCING FATIGUE CRACK INITIATION SITES.INDICATIONS FROM FORD?S ACCELERATED TESTING METHODS SHOW AN IMPROVEMENT IN THE PERFORMANCE OF THE NEW WHEEL.IN ADDITION TO PRIOR SAFETY RECALL 03V279 AND SERVICE ACTION (SA) 03M03, FORD WILL ANNOUNCE A NEW EXTENDED WARRANTY SA FOR VEHICLES BUILT PRIOR TO DECEMBER 2004 THAT SUFFER RIM FRACTURES IN SERVICE.THE NEW WHEEL DESIGN WILL BE USED AS A REMEDY.FORD ADVISES THAT A SA IS SUFFICIENT FOR ADDRESSING FUTURE WHEEL FAILURES (INCLUDING RECALL 03V279 REMEDY WHEEL FAILURES) BECAUSE: 1) FAILURE RATES ARE LOW BASED ON FORD?S ANALYSIS, AND 2) DRIVER WARNINGS (REPETITIVE SLOW AIR LOSS, AND OR STEERING WHEEL VIBRATION) ALLOW EARLY AND SAFE DETECTION OF CRACKED WHEELS.ODI HAS RECEIVED 25 VEHICLE OWNER QUESTIONNAIRE (VOQ) REPORTS (INVOLVING 22 VEHICLES) WHICH ALLEGE A RIM FRACTURE OF ONE OR MORE STEEL WHEELS.ABOUT HALF THE REPORTS INVOLVE VEHICLES BUILT WITH THE REMEDY WHEEL USED FOR RECALL 03V279, AND MOST OF THE REMAINING VEHICLES WERE SUBJECT TO THE RECALL.THE PROCESS OF IDENTIFYING PERTINENT FORD COMPLAINTS IS MADE DIFFICULT BY FORD?S PRIOR RECALL AND WARRANTY PROGRAM ACTIVITIES.THE MANUFACTURER COMPLAINT AND WARRANTY COUNTS, WHICH PRIMARILY INVOLVE FAILURES OF RECALL 03V279 REMEDY WHEELS, ARE BASED ON ANALYSIS CONDUCTED TO DATE AND ARE CONSIDERED TO BE CONSERVATIVE.FURTHER INVESTIGATION IS REQUIRED, THUS ODI IS UPGRADING THIS INVESTIGATION TO AN ENGINEERING ANALYSIS (EA).DURING THE EA, PERTINENT FAILURE REPORTS AND CONSEQUENCES WILL BE IDENTIFIED AND REVIEWED.ODI AND FORD WILL DISCUSS DETAILS FOR CONDUCTING AN AUDIT ANALYSIS OF FAILED WHEELS REPLACED UNDER THE NEW SA.ADDITIONALLY, ODI IS AWAITING FORD?S LAB ANALYSIS OF TWO WHEELS WHICH WERE THE SUBJECT OF VOQ REPORTS, ONE OF WHICH WAS INVOLVED IN THE NOTED CRASH EVENT.A DETERMINATION WILL BE MADE AS TO WHETHER FORD?S SERVICE ACTION IS SUFFICIENT FOR ADDRESSING ONGOING RIM FRACTURES.
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