Date: 2024-10-11
Ford
Motor Company
NHTSA Action Number: PE24030
Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Subject:
Rear-view Camera Failure
Opened From: 2024-10-11 - 2026-02-02
NHTSA Recall Number: 24V951
Summary
On October 11, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24030) to assess alleged failures of the rear-view camera in Model Year (MY) 2019 Ford Flex vehicles. Complaints submitted to NHTSA through Vehicle Online Questionnaires (VOQs), reviewed by ODI, report blank, distorted, or inverted rear-view camera images when in reverse. An inverted or upside-down image can provide false information to the driver increasing the risk of a crash. To date, ODI has received 85 VOQ complaints and additional EWR Field Reports with these allegations for MY 2019 Ford Flex vehicles. During the investigation, ODI found that the MY 2019 Ford Flex vehicle and certain peer vehicles including MY 2015-2018 Flex, MY 2019 Fiesta, Taurus, and Lincoln MKT vehicles are equipped with Magna analog rear-view-only cameras. On December 20, 2024, Ford filed Recall 24V-951 covering 30,715 MY 2019 Ford Flex, Ford Fiesta, and Lincoln MKT vehicles in which the rear-view camera may intermittently display a blank or distorted image. The dealers will replace the rear-view camera for vehicles in the recall population. Per the recall chronology, teardown of three cameras identified fractured solder joints between the microcontroller and the printed circuit board. Ford indicated that other causal factors are being investigated and asserted that the defect is contained within the camera. ODI found that certain peer vehicles excluded from Recall 24V-951 showed a high rate of VOQ complaints. Also, ODI identified reports produced by Ford that indicate the peer vehicles have the same issue as the subject vehicles. To address ODI-s concern, Ford analyzed some field-returned cameras, as well as Ford-s field data and ODI-s VOQ data. Ford stated it did not identify a specific root cause in the Magna supplied cameras. However, on October 13, 2025, Ford filed Recall 25V-695 covering 1,448,655 vehicles of various Ford/Lincoln models equipped with Magna supplied cameras. The cameras demonstrate the same blank or distorted images that prompted Recall 24V-951. It should be noted that Ford is conducting a recall of those vehicles by model/model year that exhibit VOQ complaint rates greater than 10 per 100,000 vehicles.For the remaining vehicles (rates less than 10/100K), Ford is providing a warranty extension (15 years/unlimited miles).Ford has stated that the differences in the rates (field performance) are likely due to the differences in the camera related hardware, such as the wiring harness type that are specific by vehicle model/model year. In view of Ford filing Recall 24V-951 and Recall 25V-695 addressing the subject of this investigation, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Investigation Documents
For Latest Documents related to this Investigation, visit the NHTSA Website.
Click the (+) Plus Sign
Then click Associated Document(s).
- 3:1 Heatshrink Ratio: The heat shrink butt connector has...
- Premium Copper Core: The butt splice terminals use seamless...
- Wide Usage: Our heat shrink wire connector is ideal for...
- Package Included: 50 pcs red waterproof wiring connectors...
- AIRIC Brand Advantages: As a professional manufacturer of...
- ✔️【PREMIUM QUALITY】Thick copper barrel ensures...
- ✔️【DURABILITY】Each terminal features a thick tinned...
- ✔️【WATERPROOF】Insulation tubing has unique...
- ✔️【WIDE APPLICATIONS】Compliant with all electrical...
- ✔️【TICONN BRAND QUALITY COMMITMENT】We stand behind...
Last update on 2026-06-21 / Affiliate links / Images from Amazon Product Advertising API
Search NHTSA Database for Recalls
Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Previous Investigation | Next Investigation |
- 💯【Conta.ct us for Support Directly】If you met any issues about: Received a registered device/ Language Changing/ Function not Support/ VCI150 Blueto-oth connector malfunction/ Subscription Renewal, please conta.ct us via 📞autelsupply @outlook. com🛣️, we will provide perfect solution for you. ⚠️Note: Autel MK900BT comes with 1-Year Free Software Update, most features will remain active after update subscription expires. 1. For questions regarding updates or need more useful accessories, please conta.ct us via 📞autelsupply @outlook.com🛣️. 2. If the device fails to charge or turn on, please conta.ct us via 📞autelsupply @outlook. com🛣️, we will handle it promptly.
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW MODEL OF MK808S MK900 MX900 MK808BT MX808S】2026 newest Autel MK900BT retains all features of MK808S MX900 MX808S MK808Z MK808Z-BT MK808K-BT, while EXTRA added powerful functions (value 2000+ bucks). The Pro-level Autel MK900BT makes a big leaps: 28+➡40+, 50+➡3000+ Active Tests, 2026 NEW✅CAN FD & DOIP protocols ✅Pre&Post diagnostic report ✅WIFI Print ✅Auto VIN&Auto Scan 2.0 ✅Scan VIN/ License ✅Battery Test (Need purcha.se BT506). If found defect or us.ed, please conta-ct 📞autelsupply @outlook. com📞 get perf-ect solut.ion.
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS906 PRO】Differ from MS906BT MS906 MP808 MK808 MX808 MK808BT only 50 tests, Autel scanner MK900BT escaner automotriz professional offers 3000+ active tests, it can send command to ECUs & monitor actuators operation, quickly locating faulty components. Bidirectional scanning takes your diagnostics to the next level with menu lists 3000+ active tests, such as windows, rear mirrors, sunroof, wipers, fuel injector, coolant fans, radiator fan, AC clutch, coolant pump and more. Note: Functions are not available for all vehicles, please send vehicle VIN to us check compatibility.
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full level-up of OBD2 code reader MaxiCOM MK808S MK808 MK808Z MX808 MK808Z-BT with 28 service, Autel scan tool MK900BT/ MK900-BT offers 40+ maintenance service on 150+ brands 10,000 vehicles from 1996-2025-2026. Hottest Services like: Oil Reset, ABS Bleed, SAS Calibration, Injector Coding, SRS, Throttle Reset, Gearbox Reset, Battery Registration etc. Added 12+ advanced resets: rain slash light sensor reset, HVA.C/ SUS calibration etc. Welcome to send Vehicle Make>Model>Year>VIN>Functions you required to 📞autelsupply @ outlook . com📞 check compatibility.
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE/ AUTO VIN】2026 new release Autel MaxiCOM MK900-BT scan tool embodies all system diagnostic with its 8in display for all vehicles. Like Sna.p-on tools, it can perform ✔Read/Clear Codes✔Displays 5-in-1 Live Data✔Record & Playback Data✔Retrieve Info on all available systems like ABS ECM BCM SRS TCM etc. In addition to Auto VIN technology, Autel MK900BT adds Scan License/ Auto Scan 2.0 to identify vehicle’s VIN/ license, make, year, model, no need manual input; One-click WiFi Printing of Pre&Post comparison diagnostic reports, highlight root causes of problems.
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool supports Reading and Clearing DTCs, DTC Look Up, displaying Live Data, Freeze Frame & I/M Readiness, view vehicle information, etc., to figure out the root cause of the Check Engine Light (CEL) and turn it off, helping you catch any potential issues early and avoid excessive costs from unnecessary repairs.
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with 7 languages (English, French, Spanish, etc.) and various post-1996 OBD II protocol vehicles (Toyota
, Nissan, Honda, Ford, etc.), this OBD II scanner provides accurate and fast diagnosis for worldwide car owners. - 【FOR END USER & DIYERS】 This error code reader AL319 is “plug and play” and comes with an easy interface. Even if you’re not familiar with vehicle repair, you can quickly take control of this obd2 scanner, and get the information you want.
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check engine code reader features a patented One-Click I/M Readiness, TFT color display, built-in speaker, LED Indicator etc. The cable is long enough without being too long and getting in the way. No batteries are needed.
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the date of purchase and lifetime free update are offered by this Automobile OBDII scan tool. Welcome to contact us via Q&A, email, or hotline, and our after-sale-service team for technical support.
- 👨🎓Tips Before Order: 🚩All function are vehicle-specific - send VIN(17 digits)/Make/Model/Year & needed function via 📞auteldirect @ outlook . com📞 to check before order. 🚩Register tool: a) Follow on-screen guide; or b) Register em-ail on Autel we-b, then bind using SN(back of device) + verification code (find in tool settings or con-tact us via above em-ail). MK808BT PRO comes with ✅English, if need Spanish, please s.end device SN to add. ✅1-year war-ranty. ✅$150 worth 1yr fr-ee updates(New users: ignore renewal alerts). ⚠️📢Post-expiry: Most functions remain functional,for exclusions, refer to A+ Tips. ⚠️Fee for FCA AutoAuth Ga.teway(optional): $50/year, charged by AutoAuth,not Autel.
- 【2026 MK808BT PRO: Same as MK900BT, up of MK900 MX900 MK808S MX808S】Why pay more? 2026 MK808BT PRO functions as MK900BT and saves you 100USD. At same c0st, you now get diagnostic 8X faster and sup-port for 150+ models(1996-2026).💡Dramatically Improved: ✔️Faster & Smarter OS: Android 4.4➡ Android 11 ✔️More Services: 28+➡ 40+ ✔️Bidirectional Control: 50+➡ 3,000+ ✔️Enhanced Hardware: 1/32G➡ 4G/64G ✔️2.4GHz➡ 5G Dual WiFi ✔️Working range: 0.9m➡ 10m+ 🔋Battery test is clear on the large 7in display(BT506 required). 🔔Your Autel scanner is shipped brand new. For any issues(used, damaged, incompatible), e-m-a-il 📞auteldirect @ outlook . com📞 for priority resolution.
- 👍【New Next-Level Bidirectional Control, 50➡3000+ Tests, Covers Daily Repairs】Unlike the Autel DS708 DS808 MP808 MK808 and MX808 car diagnostic scanners, which offer only 50 functional tests, the Autel bidirectional scan tool MK808BT PRO is equipped with over 3000 active tests. These tests are widely used on car subsystems to help technicians quickly check if the car's actuators are functioning properly. Such as ABS, windows, rearview mirrors, wipers, sunroofs, fuel injectors, AC clutches, coolant fans, radiator fans, coolant pumps,etc. Tips📢: All functions are vehicle-specific, not universal to all vehicles,pls send VIN to 📞auteldirect @ outlook . com📞check compatibility before order.
- 👍【28+ Hot Services for 150+ Makes】Autel scan tool MK808BT PRO, upgraded with a BT VCI Mini(valued at 120USD), surpasses the old wired OBDII scanner MK808S MK900, by providing a convenient 33ft wireless working range, offering greater freedom and comfort compared to the 3.3ft cable limit of the MK900 MK808S MX808S car scanner. New features include VIN Check across different modules for comparison and 28+ resets, such as injector coding, ABS autobleed, Oil reset, SAS cali.bration, BMS, throttle relearn, suspension adjustments, etc. ⚠️📢Tips: Service functions are vehicle-specific, not universal to all vehicles, pls send VIN to 📞auteldirect @ outlook . com📞check compatibility before order.
- 👍【All Available Module Diagnosis - OE-Level Scanner】The OE versatile OBDII scan tool MK808BT PRO escaner para autos effectively works with all car systems: ABS, ECM, BCM, SRS, TCM,etc. It identifies vehicles via AutoVIN/manual input/select, like S.nap-on tools, it can ✔read/clear 7000+ DTCs, ✔read ECU info, ✔view 5-in-1 live data, ✔perform active tests, and ✔reset services. ✔Reports can be shared via QR-code and printed, working globally and 21+ multilingual. Supports 150+ US/EU/Asian makes, with ongoing updates from 2024 to 2026. ⚠️Note📢: The AutoVIN function usually works for post-2006 cars, depending on if the vehicle's VIN is stored in the ECU. You can always do manual input/select.
Last update on 2026-06-21 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.