Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11655188
Complaint Date: 2025-04-17
Fail Date: 2024-09-17
Manufacturer’s Name: BMW
of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 550I
Model Year: 2013
Summary
The contact owned a 2013 BMW 550I. The contact stated while driving 15 MPH, the vehicle lost motive power and stalled without warning. The contact was able to coast into the driveway. The contact attempted to restart the vehicle and there was an abnormal sound coming from the engine. No warning lights were illuminated prior to the failure; however, several unknown warning lights illuminated when the vehicle failed to restart. The contact's husband checked the vehicle and became aware of smoke coming from the vehicle. The vehicle was towed to the dealer where it was diagnosed and determined that the battery had failed and needed to be replaced. The battery was replaced. The contact insisted that the dealer check the vehicle again, and it was diagnosed and determined that there were metal fragments found in the oil pan. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The vehicle remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 126,000.
NHTSA ID Number: 11655189
Complaint Date: 2025-04-17
Fail Date: 2025-04-14
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2023
Summary
This week I noticed my low tone horn on my vehicle had stopped working It was replaced under warranty by Hyundai at 41000 miles Only a little while ago at 35000 miles both horns went out and I only learned this when I needed it to help avoid being hit and it wasn’t available Hyundai indicated they are aware of issue but are still replacing horns with the same original part that is prone to shorting out
NHTSA ID Number: 11655190
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: RDX
Model Year: 2014
Summary
Low beam headlights are very dim, making it difficult to see at night. I believe this puts me, as well as other drivers at serious risk of injury. I see many other reported issues with the low beam headlights being too dim, but evidently Honda/Acura has not recalled my car (yet).
NHTSA ID Number: 11655191
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2012
Summary
Odometer Fraud. The contact purchased a 2012 Honda Odyssey. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 130,000, and at the time of registration, it was discovered that the mileage was 230,000. Local authorities had been notified.
NHTSA ID Number: 11655192
Complaint Date: 2025-04-17
Fail Date: 2024-04-17
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: NAVIGATOR
Model Year: 2019
Summary
The contact owns a 2019 Lincoln Navigator. The contact stated that the front driver's side seat belt had locked and had failed to extend as needed. The contact stated that the seat belt was inoperable. The vehicle was taken to the dealer, where it was diagnosed and determined that the seat belt assembly needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect.
NHTSA ID Number: 11655193
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: SRX
Model Year: 2016
Summary
The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (SUSPENSION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA ID Number: 11655194
Complaint Date: 2025-04-17
Fail Date: 2025-03-26
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2012
Summary
I recently was a passenger in my vehicle during a motor vehicle crash, and the air bags did not deployed for the driver or the passenger.
Read More...NHTSA ID Number: 11655195
Complaint Date: 2025-04-17
Fail Date: 2025-02-03
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: TELLURIDE
Model Year: 2020
Summary
Car has been brought to KIA for transmission issues multiple times and the associate tells me to just tighten the gas cap to get the light to go off. The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion. The reason I initially took the vehicle in was for a "shake" or "wobble" when accelerating up a hill (semi steep incline) or at freeway speeds (55-70MPH). In these instances, the vehicle will have a hard time shifting and temporarily lose momentum causing concerns for me and other drivers on the road. The transmission light will go on and I call KIA to be told to tighten the gas cap. I recently brought it in for the third time and they diagnosed something different. I have mentioned the transmission each time, but they have focused on other items and not the transmission. I have had the shocks replaced, the tires replaced, alignment performed, and the problem still persist. However, the dealership will not look at the transmission and says that it is the other items, but the issue still remains after fixing the other items. The shock failure caused other items to wear out and the dealer should be on the hook for those items. I have brought the vehicle in dating to last year for the transmission issue with no help from the dealership. Please take action so that we don't lose our lives or put others at risk for injury.
NHTSA ID Number: 11655196
Complaint Date: 2025-04-17
Fail Date: 2025-04-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2015
Summary
Power Steering failed while driving. Hard to steer truck. Brought it to a mechanic who diagnosed it with a Failed EPS
Read More...NHTSA ID Number: 11655197
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 2500
Model Year: 2018
Summary
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
← Previous 1 … 4 5 6 7 8 … 151,063 Next →
Search NHTSA Database for Recalls
Search NHTSA Database for (TSB’s) Technical Service Bulletins
Technical Service Bulletins TSB’s List
Search NHTSA Database for Vehicle Investigations
- [Good News] THINKSCAN 689BT is the most competitive automotive scan tool to date, offering wireless updates with no subscription fees(valued 500Buc.ks) . With all the features of THINKTOOL PD8,PRO, built on Android 10 platform with 4-core CPU, 4GB RAM and 64GB ROM, serving up to 5X faster than older MAX/MINI/PLUS vehicle scanners, no more slow and delayed feedbacks, it's time to update your garage tool.
- [Big Money Saver] Premium THINKSCAN 689BT Wireless Diagnostic Scanner, save up to 400USD per year, includes all useful features: Full bi-directional controls, ECU coding, 34+ services, OEM all system diagnostics, Worldwide vehicles coverage, CAN FD & DoIP, FCA AutoAuth（The 689BT only provides a login and purchase portal, and users are required to register for an FCA account and pay a membership fee in order to perform the relevant automotive diagnostics)
- [3000+ Active Tests]Active testing is one of the most useful features in automotive maintenance and greatly improves mechanic efficiency. THINKCAR 689BT bidirectional scanner can send action commends to vehicle sub-systems or components for active test without using vehicle controls. It can perform various tests such as: EVAP Test, Fuel Trim Reset, Injector Buzz Test, Window/ Mirror/ Door Lock Test, Pump and Value Tests, etc. Get functions from "Diagnose>Car Model>System>Active Test".
- [Hot Advanced Features] 689BT bidirectional tool newly adds ECU Coding, Power Balance, Flash Hidden Functions, Reset Adaptive Data, Match Replaced Components, Customize OE-Settings. Such as: 1. changing the color of interior lights 2. switching on/off the auto hold, 3. customizing dash kits 4. activating the auto side mirror folding function 5. disables auto start-stop. Note: Coding functions vary by model&year.
- [34 Services for 140+ Makes and Growing]One of the most important features in a business scanner, every item yields benefits. In 2024, 689BT car scanner diagnostic tool added 6 new services including Clutch, ECU, FRM, Gate, Rlsensor, and Turbo Reset. The popular Oil Reset, EPB, BMS, SAS Calibration, ABS Bleeding, Injector Coding, Gearbox Match, Suspension, Crankshaft Relearn etc, still growing. Check compatibility before purchase.
- 【Thinkcar ThinkScan 689 Professional Car Diagnostic Tool】Tired of renew fees? Thinkscan 689 scanner provides dealer-level advanced functions for lifetime free update for auto mechanics and repair shops. 34+ Services, 3000+ Active Test, 100+ Brands Coverage, 64G Memory, Android 10, AutoAuth for FCA SGW, CAN-FD, DOIP, Setting & Changeover, ECU Coding, Component Matching, Power Balance, VAG Guided Functions. Unlimited functions with better compatibility. You can always trust Thinkcar scanner.
- 【Over 34 Reset Services + Adaptation + Relearn + Calibration + Initialization + Matching】Made for workshops, Thinkscan 689 scanner provides 34+ services for 10,000 vehicles: Auto VIN Detect, ECU Coding, Adaptation, Matching, such as Gear/SAS/EPB/TPMS/DPF/IM.MO/BMS/ETS/Oil/Brake/AFS/GEARBOX/SUNROOF/SUS Reset, ABS Bleed, Injector coding, etc. Warm tips: Compatibility may vary on vehicles' model and year, please check the compatibility before purchase to make sure it works well on your cars.
- 【Real Active Test】Thinkscan 689 scan tool features over 3000+ full bi-directional control ability, to send commands to vehicle’s systems/components, to verify system input/output without using the vehicle's controls, e.g. turn on the radiator fan, modulate the throttle, open/close windows, operate mirrors, Injector Buz Test, turn on interior&exterior lights, sound horn, test door lock actuators, turn on/off front/rear side ACM Solenoid, Vehicle level position calibration, Wheel Speed Sensor Supply.
- 【OEM Full System Diagnostics】Thinkscan 689 diagnostic tool can access ALL available modules, like Engine, Transmission, Airbag, ABS, ESP, TPMS, Im.mobilizer, Gateway, Steering, Radio, Air conditioning, ect. to read ECU info, read/clear DTCs, view live data, retrieves freeze-frame, and perform bi-directional control to command the components to pinpoint faults. With just a simple click, it provides you with accurate and in-depth diagnostics.
- 【Superior Compatibility, Support DoIP and CANFD, FCA & SGW】Thinkscan 689 car scanner works on most OBDII-compliant vehicles worldwide in US, Europe, Asia, Africa, and Australia for 12V cars, SUV, light truck, hybrids, and even roadster. And it supports CAN FD and DOIP protocol, which help you easily read different car models without encountering any sort of communication barrier. Thinkscan 689 brings you the best as your daily business helper and never lets you drop the ball!
- 【🔧 15+ Advanced Reset & Calibration Functions】The Thinkdiag scanner provides 15+ professional maintenance functions, including:✔ Oil Reset | ✔ ABS Bleeding | ✔ Injector Coding | ✔ SAS Reset✔ TPMS Reset | ✔ BMS Reset | ✔ Transmission Adaptation | ✔ AFS Reset | ✔ Sunroof Calibration | ✔ Brake Reset | ✔ Suspension Relearn | ✔ Electronic Throttle Relearn | ✔ Seat Calibration | + More reset/relearn/calibrate/adaptive functions under automotive full systems diagnostic menu. Ideal professional OBD-II scanner for mechanics and DIY enthusiasts, Thinkdiag delivers factory-level diagnostics with adaptive relearn capabilities for precise vehicle servicing.
- 【🚗 Full-System Diagnostics OBD2 Scanner Bluetooth】 Thinkdiag OBD2 Scanner supports all Systems diagnostic function, it can read/clear DTCs, read live data, read control module information, actuation tests and maintenance functions for ECM, BCM, SRS, TCM, BMS, TPMS, SAS, A/C system etc... It works with most car models after 1996, cover more than 120+ car brands. All car make and reset software come with 1 year update without any charge, much valuable and powerful than other scanners in the market.
- 【⚙️ ECU Coding & Hidden Feature Activation】Thinkdiag diagnose obd2 scanner bluetooth allows you to match the replaced components with ECU, flash hidden functions for BMW, for GM, for Benz etc. Disable some annoying features, customize vehicle's settings to improve performance. No matter you are private owner or professional technician, Thinkdiag is a powerful and handy scanner in your repair tool list. ECU coding is not suitable for every car models, please check with us before purchse.
- 【🔄 Bidirectional Control & Active Testing】 Thinkdiag car code reader actuates solenoids and actuators for active testing, send commands to systems/components to test their real-time working status, without using manual vehicle controls which saves much diagnostic time and effort to identify malfunction causes. You can check windows, doors, mirrors, sunroof, fans, fuel pump and other parts working status by actuation test function.
- 【📲 Intelligent Diagnostic Tool with Auto-VIN】Thinkdiag Bluetooth OBD2 scanner makes your smart phone device become a professional vehicle diagnostic tool, it compatible with Android and iOS system. Auto-VIN function supports the Thinkdiag identifies the most car models automatically, if autovin failed, you can choose car info manually. Full system Vehicle health report will be automatically created after diagnosis, report can be shared. Live Data Stream combined 4-in-1 Graphing+Data Record better for monitoring vehicle performance and analyze the abnormal parameter.
- 【Cost-effective OBD2 scanner】 Thinkcar Thinkdiag2 is the most powerful wireless diagnostic tool for it's price! Equipped with multi-functions of Newly added CAN-FD protocol, Bi-Directional control(Active Test), ECU coding, 15 Maintenance resets, All Systems diagnosis, Auto VIN, FCA AutoAuth, Unlock the protected FCA vehicle SGW module on Chrysler, Dodge, Jeep, Alfa Romeo, and Fiat vehicles manufactured after 2019.120+ Car brands coverage, No IP limited, etc. Good for workshops & DIYers. Kindly send us VIN to check compatibility before purchase
- 【OE-Level Full Systems Car Scanner with Added CAN FD Protocol】 Upgrade of Thinkdiag, Thinkdiag2 is a bluetooth diagnostic tool can diagnose Full System such as ECM, ABS, SRS, TCM, EPB, TPMS, SAS, A/C, BMS, etc. Thinkdiag2 can read/clear fault codes, read real-time data, read control module information,etc. As the only diagnostic scanner in this price range that supports the CAN-FD protocol, it suits for the latest GM(2019-) , saving $100 to buy a CAN FD adapter, reducing the risk of undetected errors to enhancing the user experience
- 【Bidirectional Test & ECU Coding】This bi-directional scan tool Thinkdiag2 allows you to send commands from your smartphone directly to the vehicle's ECU for active testing, quickly locate problem areas, such as A/C clutch, windows, doors, sunroof, etc., reducing the diagnostic time and money. ECU Coding allows you to refresh hidden functions to optimize vehicle performance, customize vehicles, match the replaced components with ECU. (Note: kindly send us VIN to check compatibility before order.)
- 【15+ Maintenance Functions】Thinkdiag2 OBDII code scanner is designed for individual car owners, DIYers, and small repair shops, which has a separate menu of 15 common special functions, such as Oil reset, EPB reset, SAS calibration, ABS bleeding, injector code, TPMS reset, etc. Enter from the all-system diagnostic menu to unlock more system special functions, and effectively handle the reset and relearn of most cars. Note: The Maintenance functions that each car can do may be different
- 【120+ car brands & FCA Autoauth+10 languages】Thinkcar thinkdiag2 helps you to troubleshoot the problems fast for 100 + US, European, Asian vehicle brands after 1996 that use the OBDII protocol. Only support 12V cars, including gasoline cars and diesel cars. Supporting Autoauth allows you to unlock the protected FCA vehicle SGW module on Chrysler, Dodge, Jeep, Alfa Romeo, Fiat vehicles, etc. (Note: Only provide AutoAuth login portal, and need purchase the registration number on the AutoAuth website by yourself.) Multilingual function allows workshop mechanics to avoid language barriers and use it around the world Without restriction
- THINKCAR TK672 OBD2 Scanner: Powered by an MT8365 CPU with a 2.0GHz Cortex-A53 quad-core processor, the TK672 ensures quick and accurate diagnostics. It offers 32GB of ROM for ample diagnostic data and software storage. The 7-inch widescreen display (1024x600) provides clear and detailed visuals. Modern connectivity options include a TYPE-C charging port, USB 2.0, dual-band WiFi (2.4G/5G), and Bluetooth 5.0 with backward compatibility, ensuring seamless data transfer and updates. A 3150mAh/3.8V battery supports extended sessions. The 1.2-meter detachable DB15 diagnostic cable adds convenience and flexibility, making it easy to connect to various vehicles.
- Full System OE-Level Diagnostic Tool：The THINKCAR TK672 is a factory-level scanner offering comprehensive diagnostics for all car systems, including ECM, ABS, airbags, SAS, EVAP, TPMS, BMS, and EPB. This versatile tool can read/clear codes, display live data in multiple formats, and supports Auto-VIN for one-click car info identification. With the TK672, you can easily pinpoint vehicle issues, generate detailed Wi-Fi reports, and ensure smooth, safe operation. Ideal for professional mechanics and car enthusiasts, the TK672 provides OE-level diagnostics at an affordable price, making vehicle maintenance and repairs easy and confident.
- New Bidirectional Diagnostic Scanner：The newly released bi-directional control scanner designed for comprehensive vehicle diagnostics. This advanced tool allows users to send commands directly to the vehicle's ECU to perform active tests on a variety of subsystems, including injectors, coolant pumps, windows, wipers, headlights, mirrors, and more. Offering powerful testing features that significantly reduce diagnostic time, the TK672 is the ultimate solution for efficient and precise vehicle maintenance and repair.
- 28 Reset services Premier Car Diagnostic Scanner：Specializing in 28 essential reset services, this powerful tool features important reset functions such as Oil Reset, I.M.M.O Reset,D.P.F Reset,SAS Calibration, ABS Bleeding, Injector Coding, AFS Reset, TPMS Reset. Each function is meticulously designed to address specific maintenance needs, ensuring comprehensive care for your vehicle. With intuitive pop-up guidance, the TK672 streamlines complex tasks, making vehicle maintenance more efficient and precise. Keep your vehicle in optimal condition with reliable and advanced reset services provided by the TK672.
- Upgraded OBD2 Scanner supporting CANFD: The ultimate diagnostic tool supports a wide range of crucial protocols, including CANFD—now supporting for SGM, for GM, for CHRYSLER, and more—along with OBDII and EOBD, ensuring compatibility with over 140 vehicle brands. Main supported standards include ISO 14230-4 (KWP2000), ISO 15765-4 (CAN), ISO 9141-2 (ISO), ISO 14229 (UDS), and SAEJ 1850 (VPW & PWM). These protocols are essential for comprehensive vehicle diagnostics, allowing the scanner to read and clear trouble codes, monitor real-time data, and perform system tests wit high accuracy and efficiency.
This product presentation was made with AAWP plugin.
Last update on 2025-04-20 / Affiliate links / Images from Amazon Product Advertising API
