Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 10893789
Complaint Date: 2016-08-07
Fail Date: 2016-07-31
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2012
Summary
MY DRIVERS SIDE REAR DOORS LATCH BROKE/MALFUNCTIONED LEADING TO MY REAR DOOR SWINGING OPEN FREELY WHILE I WAS DRIVING, MY DAUGHTER WAS IN THE BACK SEAT. THE DOOR IT'S SELF WILL NOW NO LONGER STAY CLOSED. IT APPEARS THE PLASTIC/RUBBER LATCH WAS POSSIBLY WARPED FROM THE HEAT.
Read More...NHTSA ID Number: 10893790
Complaint Date: 2016-08-07
Fail Date: 2016-08-05
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: SKY
Model Year: 2008
Summary
PASSENGER PRESSENT SENSOR HAS FAILED IN PASSANGER SEAT. SERVICE AIR BAG LIGHT ON IN DIC. PASSANGER AIR BAG WILL NOT DEPLOY IN AN ACCEDENT ACCORDING TO OWNERS MANUAL. PASSENGERS WILL BE UNPROTECTED IN EVENT OF CRASH.
Read More...NHTSA ID Number: 10893791
Complaint Date: 2016-08-07
Fail Date: 2016-08-07
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COBALT
Model Year: 2008
Summary
DRIVER'S DOOR INTERIOR HANDLE BROKE OR BECAME DISCONNECTED TODAY, PROHIBITING EXIT FROM THE CAR AT THAT DOOR. CAN BE OPENED FROM OUTSIDE HANDLE.
Read More...NHTSA ID Number: 10893792
Complaint Date: 2016-08-07
Fail Date: 2016-05-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2009
Summary
OUR DRIVER SIDE VISOR BECOMES EXTREMELY FLOPPY LATELY. WE DIDN'T KNOW THERE WAS A RECALL ON MODELS SIMILAR TO OUR 2009 TOYOTA CAMRY. IT'S BARELY OUT OF WARRANTY NOW AND IT'S A BIG SAFETY CONCERN. WE HAVE OWNED MANY CARS, AND NOT ONE HAS A VISOR ISSUE, PLEASE HELP!!!
NHTSA ID Number: 10893793
Complaint Date: 2016-08-07
Fail Date: 2016-07-12
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2015
Summary
ON JULY 12,2016 I WAS PULLING INTO A PARKING SPOT AT THE BANK. MY FOOT WAS ON THE BRAKE AS I ENTERED THE SPACE. MY CAR THEN SEEMED TO MAKE A LOUD NOISE LIKE THE ENGINE WAS REVERING UPS IT THEN SHOT FORWARD LIKE A ROCKET. IT FELT SOMEONE HAD SMASHED BEHIND ME! LUCKILY THERE WERE PILLARS IN FRONT OF THE BANK WHICH PREVENTED MY CAR FROM CRASHING IN THE BANK. I HAVE FOUND SEVERAL COMPLAINTS WITH THE 2015 HYUNDAI SONATAS DOING THIS HOWEVER THERE IS NO RECALL. COST OF DAMAGE WAS $9,051. THIS WAS AN EXTREMELY FRIGHTENING EXPERIENCE!
NHTSA ID Number: 10893794
Complaint Date: 2016-08-07
Fail Date: 2014-03-31
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2014
Summary
CAR WAS PURCHASED BRAND NEW IN MARCH OF 2014. HAS CONSISTENTLY HAD ISSUES WITH THE TRANSMISSION. CAR SHIFT HARD (IN THE LOWER GEARS), TRANSMISSION MAKES LOUD NOISES, AND HAS REPEATEDLY JERKED FORWARD WHEN DOWNSHIFTING. THERE HAVE BEEN A FEW TIMES WHERE I NEARLY REAR ENDED ANOTHER VEHICLE DUE TO THIS. HAVE HAD THE CAR BACK TO THE DEALER FOR ALL RECALLS AND TRANSMISSION SOFTWARE UPDATES AS REQUIRED. I AM CURRENTLY AT 75,000 MILES AND NOW THE CAR IS RANDOMLY STALLING WHEN SLOWING DOWN OR BACKING OUT OF MY DRIVEWAY. I AM GOING TO BE TAKING IT TO THE DEALERSHIP IN TWO WEEKS WHEN I AM ON VACATION TO SEE WHAT THE ISSUE IS. VERY UNSAFE VEHICLE!
Read More...NHTSA ID Number: 10893795
Complaint Date: 2016-08-07
Fail Date: 2013-08-30
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2014
Summary
THIS IS EXACTLY THE ISSUE I'VE BEEN HAVING. 8/5/2016 I TOOK MY CAR IN FOR THE 3RD TIME CONCERNING THE TRANSMISSION. I WAS TOLD IT WAS NO LONGER A COVERED ISSUE. WHEN I BOUGHT THE CAR I ASKED FOR A DIFFERENT ONE BECAUSE THE ONE I TEST DROVE LITERALLY FELT LIKE THE TRANSMISSION WAS SLIPPING SO BAD I WASN'T GOING TO GET IT BACK TO THE DEALERSHIP. I DROVE ANOTHER ONE AND IT WAS BETTER, HOWEVER STILL SHUTTERING. I WAS ASSURED BY THE SALES PERSON AT BEECHMONTFORD THIS WAS NORMAL,IT WAS A NEW TYPE OF TRANSMISSION WITH A DUAL CLUTCH.EVERYTIME I TOOK THE CAR IN FOR AN OIL CHANGE I COMPLAINED ABOUT THE TRANSMISSION GETTING WORSE. I WAS TOLD BY 2DIFFERENT SERVICE DEPARTMENT EMPLOYEES THAT FORD WAS AWARE OF THE ISSUE AND THEY WERE EXTENDING THE WARRENTY.THE SHUTTERING INCREASINGLY BECAME WORSE AND HAD BEGAN A LOUD GRINDING NOISE AND WAS STALLING SO BAD AT TAKE OFF I WAS WORRIED ABOUT HAVING AN ACCIDENT BECAUSE OF IT.THE ENGINE WOULD REV UP BUT WASN'T GOING ANYWHERE,THEN WOULD JERK INTO GEAR.IN DECEMBER OF 2015 I TOOK MY CAR BACK TO BEECHMONTFORD,THEY SAID IT NEEDED A NEW TRANSMISSION CONTROL MODULE AND A NEW CLUTCH.TO WHICH MY CAR WAS AT THE DEALERSHIP FOR 42DAYS.BECAUSE THE PROBLEM IS SO WIDE SPREAD THE PARTS WERE ON BACK ORDER AND MY CAR WAS DEEMED TO DANGEROUS TO DRIVE.THIS WAS COVERED UNDER A RECALL. ON JULY 15TH I TOOK THE CAR IN AND AGAIN MADE AN APPOINTMENT FOR THE TRANSMISSION.I SPOKE TO A SERVICE PERSON WHO TOLD ME THAT FORD IS AWARE OF THE ISSUE AND THERE WAS AN UNBELIEVABLE AMOUNT OF VEHICLES COMING BACK IN FOR THE 2ND WITH THE EXACT SAME ISSUES AND THEY'RE REPLACING THE CLUTCH AGAIN.ON 8/5/2016 I TOOK MY CAR IN AND WAS THEN TOLD THIS TIME FORD WOULD NOT PAY FOR THE REPAIRS.I WAS TOLD AGAIN FORD'S AWARE OF THE ISSUES,FORD KNOWS IT'S DANGEROUS, YET THEY AREN'T COVERING IT TO HAVE IT FIXED AGAIN. ALTHOUGH IT WAS FIX IN DECEMBER FOR THE EXACT SAME ISSUE UNDER A RECALL.
NHTSA ID Number: 10893796
Complaint Date: 2016-08-07
Fail Date: 2016-08-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CHARGER
Model Year: 2011
Summary
I HAVE A 2011 DODGE CHARGER RT. THE ALTERNATOR FAILED WITHOUT WARNING AS I WAS DRIVING. I LOST CONTROL OF THE CAR BECAUSE THE POWER STEERING WAS GONE. THERE WAS NO POWER IN THE CAR. THERE WAS A SMALL ELECTRICAL FIRE UNDER THE HOOD. ALL OF THESE THINGS ARE COVERED UNDER RECALL P60/NHTSA 14V-634 FOR 2011 THROUGH 2014 MODEL YEAR DODGE DURANGO, CHRYSLER 300, DODGE CHALLENGER, DODGE CHARGER AND 2012 THROUGH 2014 MODEL YEAR JEEPGRAND CHEROKEE VEHICLES EQUIPPED WITH A 3.6L ENGINE AND A 160 AMP ALTERNATOR. THE SAME BEHAVIOR EXISTS IN MY VEHICLE, WHICH HAS A 5.7-LITER ENGINE. I BELIEVE THIS IS AN OVERSIGHT BY THE MANUFACTURER. IF YOU PERFORM A GOOGLE SEARCH YOU WILL FIND THAT MANY PEOPLE WITH THE 'HEMI' MODEL CHARGER FOR THAT YEAR RANGE HAVE THE SAME PROBLEM. I COULD HAVE BEEN KILLED IF I WAS DRIVING ON THE FREEWAY. PLEASE LOOK INTO THIS.
NHTSA ID Number: 10893797
Complaint Date: 2016-08-07
Fail Date: 2016-06-17
Manufacturer’s Name: Northwood Manufacturing, Inc.
Vehicle/Equipment Make: ARCTIC FOX
Vehicle/Equipment Model: 19B
Model Year: 2004
Summary
TIRE BEGAN TO LOSE PRESSURE DUE TO SIDEWALL FAILURE. FORTUNATELY I HAVE TPM AND TEMPERATURE MONITORS TIRE (TIRE TEMP WAS 98F OUTSIDE TEMP 88F) ON EACH TIRE AND STOPPED BEFORE THE TIRE CAME APART. TIRE IS GOODYEAR MARATHON 225/75/15 LOAD RANGE E. TIRE WAS INFLATED TO 78PSI AND ON A 2004 ARCTIC FOX 25R TRAVEL TRAILER.
NHTSA ID Number: 10893798
Complaint Date: 2016-08-07
Fail Date: 2016-07-27
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2008
Summary
THE OUTSIDE DOOR HANDLES HAVE BROKEN TWICE ON MY CAR, I CAN UNLOCK THE CAR BUT CANNOT OPEN THE CAR, CURRENTLY BOTH DOOR HANDLES ARE BROKEN ON THE CAR AND THE ONLY ACCESS INSIDE THE CAR IS THROUGH THE TRUNK, THE PART /LABOR TO FIX THE DOOR IS ABOUT $400 AND THE PART ONLY LASTS ABOUT A YEAR BEFORE IT BREAKS AGAIN. THE FIRST TIME THE DOOR HANDLE BROKE I HAD STEPPED OUT OF MY CAR WITH THE ENGINE RUNNING TO GET MY MAIL, WENT TO OPEN THE DOOR AND IT WOULD NOT OPEN! THERE WERE TWO EMT'S ACROSS THE STREET AND THEY CALLED THE DEPUTY SHERIFF TO HELP ME GET ACCESS TO THE CAR. THEY SAID IT WAS LUCKY THAT I HAD NOT HAD AN INFANT OR SMALL CHILD IN THE CAR. THIS IS TRULY A SAFETY ISSUE. I HAVE TO KEEP MY WINDOW ROLLED DOWN OR CRAWL THROUGH THE TRUNK UNTIL I CAN GET IT FIXED.
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