Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 10894256
Complaint Date: 2016-08-08
Fail Date: 2016-08-08
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2012
Summary
THIS IS THE SECOND TIME IT HAPPENS TO MY FORD FOCUS 2012 HATCHBACK. FIRST IT WAS THE BACK DOOR AT THE DRIVERS SIDE, THE SECOND ONE WAS THE DRIVER DOOR. I GET OUT OF THE CAR AND WHEN PRESSED THE KEY FOB THE HORN SOUND TWICE. GO BACK TO CHECK IF I LET A DOOR OPEN, AND THE DOOR WOULD NOT CLOSE. CALL THE DEALER AND THEY TOLD ME THAT THEY KNOW THEY HAVE PROBLEM WITH THE DOOR LATCHES BUT THEY COULD NOT DO ANYTHING BECAUSE FORD DID NOT HAVE A RECALL FOR MY CAR.
NHTSA ID Number: 10894257
Complaint Date: 2016-08-08
Fail Date: 2016-08-08
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SEDONA
Model Year: 2016
Summary
THE LOW BEAM HEADLIGHTS ARE MANUFACTURED TO A SPECIFICATION THAT GIVES VERY LIMITED LENGTH OF VISIBILITY MAKING FAST HIGHWAY DRIVING AT NIGHT VERY DANGEROUS. DEALERSHIP SAID IT WAS NORMAL, MANUFACTURER IS LOOKING INTO IT. SIMPLY PUT THEY ARE BY DEGREES POINTED DOWNWARD TOO EARLY AND THIS PROVIDES VERY LIMITED VISIBILITY AND VERY LIMITED REACTION TIME IN THE EVENT OF A DEER OR OTHER ROAD HAZARD - FORCING YOU TO USE HIGH BEAMS AT ALL TIMES AT HIGHWAY SPEED AT NIGHT TO ENSURE REASONABLE VISIBILITY
Read More...NHTSA ID Number: 10894258
Complaint Date: 2016-08-08
Fail Date: 2015-08-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: INSIGHT
Model Year: 2013
Summary
EXCESSIVE OIL CONSUMPTION FIXED BY HONDA AFTER WARRANTY EXPIRED AND AT NO COST WITH FREE LOANER CAR!!! THERE IS A SERIOUS PROBLEM WITH THE NEWER GEN HONDA ENGINES! MY PERSONAL OPINION IS BAD PISTON RINGS!!! GROVES ARE CREATED OVER TIME AND THUS OIL IS CONSUMED INTO THE BLOCK. I DID THE RECOMMENDED OIL CONSUMPTION TEST AT DEALER AND BY THE END I WAS LOSING 1 QT OIL EVERY 800 MILES. NEW SHORT BLOCK INSTALLED AT AROUND 79K MILES. THIS IS A MANUFACTURING DEFECT AND HONDA WILL, SHOULD MAKE IT RIGHT. TO ALL THE PEOPLE GOING THROUGH THIS, BE PERSISTENT!!!!
NHTSA ID Number: 10894259
Complaint Date: 2016-08-08
Fail Date: 2016-06-06
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2005
Summary
CAR WILL NOT START, I HAVE REPLACED THE BATTERY, IT IS NOT A BATTERY ISSUE. IF YOU SLAM THE CAR DOOR, OR HOOD OF CAR, THE CAR MAY START. THE HORN WILL WORK, WITCH INDICATES IT IS NOT THE BATTERY. MAY SOMETIMES START WITH A JUMP START. THIS USUALLY IS WHILE THE CAR IS NOT IN MOTION.
Read More...NHTSA ID Number: 10894260
Complaint Date: 2016-08-08
Fail Date: 2015-11-10
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: MUSTANG
Model Year: 2005
Summary
I RECIEVED A RECALL NOTICE IN THE MAIL DENOTING DEFECTIVE AIRBAGS HAVE BEEN INSTALLED IN MY CAR.
Read More...NHTSA ID Number: 10894261
Complaint Date: 2016-08-08
Fail Date: 2016-08-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2015
Summary
VEHICLE WAS BEING PARKED IN MY GARAGE MOVING SLOWLY FORWARD WITH NO APPLICATION OF THROTTLE AND BEGAN TO SUDDENLY ACCELERATE. STANDING ON THE BRAKE WOULD NOT FULLY HOLD IT AND IT WENT INTO REAR WALL .
Read More...NHTSA ID Number: 10894262
Complaint Date: 2016-08-08
Fail Date: 2016-07-22
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SPORTAGE
Model Year: 2012
Summary
WHILE DRIVING AT 70 MPH ON INTERSTATE 15 IN CALIFORNIA ON A FRIDAY AFTERNOON, THE CAR BEGAN JERKING AND LOSING POWER WITHOUT ANY WARNING. THE TEMPERATURE GAUGE WAS NORMAL, NO LIGHTS OF ANY KIND CAME ON. WITH GREAT DIFFICULTY WE WERE ABLE TO MAKE IT TO THE CENTER MEDIAN AND WAITED 1-1/2 HRS FOR A TOW FROM AAA TO THE NEAREST KIA DEALER IN VICTORVILLE, CA. THEY DID NOT LOOK AT IT UNTIL MONDAY AND IT TOOK A COUPLE OF DAYS TO GET A STRAIGHT ANSWER FROM THEM AS TO WHEN THE CAR WOULD BE FIXED. THEY FINALLY TOLD US THE CAR NEEDED A NEW ENGINE! THEY HAVE NOW HAD THE CAR 2 WEEKS AND THEY SAY THEY NEED A PART CALLED A CAMSHAFT ASSY (P/N 242002G700) WHICH THEY WILL NOT HAVE FOR ANOTHER 3 WEEKS! IN RESEARCHING THIS SITUATION, I SEE THAT OTHER KIA OWNERS HAVE EXPERIENCED THIS SAME FAILURE. IT SEEMS AS THOUGH A RECALL AND SAFETY WARNING IS NEEDED! THIS COULD HAVE CAUSED A TERRIBLE ACCIDENT. THE CAR ONLY HAS 27,000 MILES AND WAS PURCHASED USED FROM A KIA DEALER AS A "CERTIFIED PRE-OWNED VEHICLE". AT THIS TIME, WE DO NOT KNOW HOW MUCH THIS IS GOING TO COST. WE HAD TO PAY FOR THE TOW, STAY IN A HOTEL, RENT A CAR TO GET HOME AS WE LIVE IN UTAH. WE WERE TOLD WE WILL HAVE TO GO BACK THERE TO PICK UP THE CAR! WE ARE THANKFUL WE WEREN'T INJURED BUT SOMEONE ELSE MAY BE IF KIA DOESN'T DO SOMETHING ABOUT THIS SITUATION.
NHTSA ID Number: 10894263
Complaint Date: 2016-08-08
Fail Date: 2016-07-29
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ROGUE
Model Year: 2013
Summary
TRAVELING VIA THE INTERSTATE FRO KY TO GA AT ABOUT 70 MPH. VEHICLE LOST POWER AND WOULD NOT ACCELERATE BEYOND 35 MPH. DANGEROUS AS OTHER VEHICLES TRAVELING AT 70 MPH OR ABOVE CAME CLOSE TO REAR ENDING MY VEHICLE. OTHER VEHICLES DANGEROUSLY TAILGATED. OBVIOUS RECALL ISSUE AS THERE IS A HISTORY/PATTERN OF THIS BEHAVIOR IN LIKE VEHICLES AND YET NO RECALL ISSUED, VERY DISAPPOINTING!
Read More...NHTSA ID Number: 10893777
Complaint Date: 2016-08-07
Fail Date: 2011-06-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2000
Summary
I GOT MY 2000 JEEP WRANGLER SAHARA FROM PARENTS THEY BOUGHT IT NEW FROM DEALERSHIP. WHEN IT HIT ABOUT 150,000 MILES WHEN IN MOTION NO MATER HOW MUCH GAS IS IN IT, IT ACTS LIKE YOU HAVE RUN OUT . IT CUTS OUT, SLOWS DOWN, AND SOMETIMES WILL BACKFIRE THEN WILL GO AGAIN. SOMETIMES IF YOU TURN OFF THE KEY AND START IT AGAIN IT STOPS DOING IT,OTHER TIMES IT ONLY HELPS FOR A MILE THEN CUTS OUT AGAIN.I NOW HAVE 210,000 MILES ON IT, AND I NEVER KNOW WHEN IT WILL DO IT. I AM AT A LOSS CAN NOT FIGURE OUT WHAT IT IS CAUSING THE PROBLEM.I KNOW THE JEEP IS 16 YEARS OLD AND I HAVE HAD TO REPLACE A NUMBER OF PARTS ON IT AND THAT'S FINE I UNDERSTAND THAT'S NORMAL. I JUST CAN'T FIGURE OUT THE CUTTING OUT PART. ALSO WHEN ADDING GAS IT KICKS OFF THE PUMP LIKE IT FULL EVEN WHEN IT'S NOT (EVERY 4 TO 7 CENTS) SOMETIMES SPLASHING GAS BACK ON ME. THIS HAS BEEN GOING ON FOR 5 YEARS NOW.
NHTSA ID Number: 10893778
Complaint Date: 2016-08-07
Fail Date: 2016-06-26
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: RLX
Model Year: 2016
Summary
3 SIDEWALL SEPARATIONS ON 3 DIFFERENT WHEEL LOCATIONS IN NORMAL DRIVING AFTER HITTING MODERATE POTHOLES AT BETWEEN 30-40 MPH. THE MID PROFILE MICHELIN PRIMACY OEM TIRES, 19 INCH WHEELS, AND SUSPENSION DO NOT FUNCTION SAFELY ON THIS HEAVY SEDAN. THE RISK OF EVEN A SMALL POTHOLE, EXPANSION JOINT, OR MANHOLE IS A DANGER SINCE THE SIDEWALLS GET CUT WITHOUT ACTUALLY BLOWING OUT, SO A BLOWOUT COULD HAPPEN AT ANY TIME. IT IS NOTEWORTHY THAT I HAVE NEVER HAD THIS ISSUE WITH A TIRE IN A MILLION MILES OF DRIVING OVER 35+ YEARS. TO HAVE 3 IN 5 MONTHS SCREAMS OF A SAFETY ISSUE WHICH MICHELIN DENIES AND ACURA WON'T ADDRESS. 1. TURNING RIGHT ON AN ENTRANCE RAMP AT ABOUT 35MPH, SEPARATED DRIVER FRONT TIRE WHEN I HIT A POTHOLE IN THE DARK. 8,000 MILES ON TIRE. (FEB 2016) 2. SLOWING FOR A TRAFFIC LIGHT AT ABOUT 20MPH, SEPARATED PASSENGER REAR TIRE WHEN I HIT A POTHOLE IN THE DRIVING LANE. 15,000 MILES ON TIRE. (JUNE 2016) 3. JUST AFTER TURNING RIGHT ONTO AN ENTRANCE RAMP TO A HIGHWAY, HIT A POTHOLE AT 15-20MPH. PASSENGER FRONT TIRE SEPARATED. 15,400 MILES ON TIRE. (JUNE 2016)
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