Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11750947
Complaint Date: 2026-07-16
Fail Date: 2025-09-01
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: GOLF
Model Year: 2015
Summary
15V483000 (VW Recall Code 69L2) was issued for 2014 Volkswagen Golf's indicating a "clock spring" affecting a cable that powers the air bag. This is indicated also by the airbag emergency light coming on. I believe a similar, if not the same, issue is occurring in my 2015 VW Golf. Furthermore, the issue has affected all mechanical buttons on the steering wheel. I had taken my vehicle to a VW mechanic that indicated a recall had been issued for this problem. However, upon my own further investigation, I found 2014 was the cut off year for the recall. The issue appeared during the winter last year. I did contact my nearest VW dealership to instigate as to if this issue could be repaired under the aforementioned recall for the 2014. I was informed they could not. As this is an issue in pervious models and is a safety concern, I am issuing this letter in hopes this safety issue could be repaired at the expense of Volkswagen.
NHTSA ID Number: 11750946
Complaint Date: 2026-07-16
Fail Date: 2026-07-15
Manufacturer Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL 3
Model Year: 2024
Summary
2024 Model 3, under 20k miles; burning smell and brake drag from right rear wheel while driving; parking brake fault alerts UI_a019, EPBR_a176, EPBR_a182; dealer inspection found cracked EPB caliper case housing near the electrical connector; Tesla SB-20-33-002 documents this same crack occurring without external impact.
NHTSA ID Number: 11750945
Complaint Date: 2026-07-16
Fail Date: 2026-07-16
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: ACURA
Vehicle Model: MDX
Model Year: 2022
Summary
Humming noise from drivetrain. Took vehicle to Acura dealer and was diagnosed as: Loss of all wheel drive due to interfacing spline failure between transmission and transfer case resulting in only front wheel drive. Found open investigation NHTSA with other vehicles experiencing the same failure. DP26001
NHTSA ID Number: 11750944
Complaint Date: 2026-07-16
Fail Date: 2026-07-04
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: HIGHLANDER
Model Year: 2025
Summary
[XXX] was turning left onto [XXX] from [XXX]. Two lanes turn left. She was in the inside lane. The traffic light was red, and when it turned green, she started to turn. Partway through the turn, the steering became unresponsive. She couldn't get it to turn left, and she could not complete the turn, and crashed into the pole that holds the traffic signal. She traveled less than 100 ft total from the light to the pole. The accident was at 1:30 PM on a dry and clear day. The car has 8087 miles on it. There were no observed indications of warning lights and no symptoms of a problem. The vehicle was towed to a salvage lot, the Insurance company inspected it and declared it a total loss. All the airbags went off. I mentioned to the adjuster that there was a mechanical problem, and he said they would not investigate that. [XXX] suffered a broken rib on her left side and has some serious cuts from the airbag below the dash, and of course, the seatbelt soreness. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Read More...NHTSA ID Number: 11750943
Complaint Date: 2026-07-16
Fail Date: 2026-07-15
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE L
Model Year: 2023
Summary
While driving, the vehicle displayed a "Service Shifter" warning with no prior warning lamps or symptoms. The transmission then dropped out of Drive into Neutral on its own while the vehicle was moving, causing it to roll before the vehicle automatically shifted itself into Park and applied the parking brake. The vehicle could be shifted back into Drive but repeatedly slipped out of gear into Neutral again within about a minute each time. After parking, the gear indicator display (P/R/N/D) stopped illuminating entirely and has not returned. The vehicle is now unresponsive to the rotary shifter and is stuck in Park with no way to shift into any gear. This failure matches the description of open recall 30D (shifter module software defect causing loss of transmission gear position display), though my vehicle was not part of the currently identified population when checked against the VIN lookup. The vehicle is currently undriveable and has not yet been inspected by a dealer or independent shop.
Read More...NHTSA ID Number: 11750941
Complaint Date: 2026-07-16
Fail Date: 2026-06-15
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2019
Summary
Connecting rod bearing noise in engine Engine has been serviced regularly Afraid engine will lock up while driving
Read More...NHTSA ID Number: 11750940
Complaint Date: 2026-07-16
Fail Date: 2026-07-02
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2015
Summary
This vehicle had a recall, 201, for the smart junction box. This was due to the blinkers not working properly. The software update was performed, however, the problem still exists. This was due to the smart junction box. Now, aside from the blinker issue, the ac stays on when the engine is turned off, lights come on by themselves, the media screen goes randomly into night mode, daylight running lights are constantly in night mode, smart junction box failure. I have not taken this to a mechanic as of yet, the dealership is aware, and I opened a case with Hyundai case #42940056, however, I have not received a call from my service advisor or Hyundai. They offered to do diagnostics, but, if these problems are not about the safety recall, I would have to pay $350 for diagnostics, unless I get the problem fixed by them. This car has 66k miles with a new engine installed at 59400 miles! At this point, I have the car parked, battery disconnected, and looking for the most efficient way to fix the problem, which must be performed by specialized equipment.
NHTSA ID Number: 11750939
Complaint Date: 2026-07-16
Fail Date: 2026-07-14
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: JETTA
Model Year: 2018
Summary
My vehicle has an active, federally mandated safety recall for a fuel rail leak (Recall 24Gi / 20V648000), which is a documented fire hazard. The vehicle now has an active "EPC" (Electronic Power Control) dashboard light and a fuel odor. When I called my local authorized Volkswagen dealership—Southern Team Volkswagen at 6520 Peters Creek Road in Roanoke, VA—to schedule the safety repair, the service department flat-out refused to take the vehicle. The representative stated that they "are not taking new clients" and "will not be repairing" the vehicle. They left me stranded with an active, dangerous safety hazard on my property and refused to comply with the federal recall mandate. When escalations were made to corporate, I was told my only option was to take the vehicle for an hour to Lynchburg, VA, at my expense. Because they don’t have a policy to pay for towing. I had to call the manufacturer and have them step in to “pull some strings” he said. Am currently waiting to hear back from them.
NHTSA ID Number: 11750936
Complaint Date: 2026-07-16
Fail Date: 2026-07-15
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2021
Summary
The contact owns a 2021 Honda Pilot. The contact stated that at all times during the use of the vehicle, the infotainment display system goes blank. The contact also noticed a popping and crackling noise coming from the audio speakers. The contact referenced NHTSA Campaign Number: 23V431000 (Back Over Prevention) to have already been performed on the vehicle, but the issue has since recurred. The vehicle was taken to a local dealer where it was diagnosed with a factory defect involving a dashboard wiring harness that was physically bent at a 90-degree angle from the production plant. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.
NHTSA ID Number: 11750934
Complaint Date: 2026-07-16
Fail Date: 2026-07-15
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: RANGER
Model Year: 2024
Summary
The front passenger side door on my 2024 Ford Ranger does not latch properly creating the possibility of passenger ejection. 2 Ford dealers have each tried to fix the problem but both say they cannot and that it is a Ford design issue. This problem was present upon delivery of my new vehicle. and continues to this day.
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