Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11750957
Complaint Date: 2026-07-16
Fail Date: 2025-01-19
Manufacturer Name: Kia
America, Inc.
Vehicle Make: KIA
Vehicle Model: NIRO
Model Year: 2022
Summary
COMPONENT/SYSTEM: The 12-volt auxiliary battery system, the interior fuse box (Total Integrated Power Module) containing an auto-cutoff relay, and the high voltage battery system. All components are available for inspection. SAFETY RISK: The vehicle has lost power and died while being driven, and has left occupants stranded on multiple occasions. A sudden loss of motive power in traffic creates a serious risk of collision to occupants and to other motorists. The vehicle has failed to start dozens of times. FAILURE DESCRIPTION: The 12-volt battery in my 2022 Kia Niro EV has repeatedly discharged, leaving the vehicle dead and unable to start. ~Six 12V batteries have been installed between January 2025 and February 2026, between 60,431 and 77,130 miles. CONFIRMED BY DEALER: Yes. The condition has been reproduced and documented by the dealer across five separate repair orders. On 1/21/2025 at 60,431 miles, the technician found the 12V battery completely dead after sitting, jump-started the vehicle, and reported no abnormal draw on the electrical system. On 11/05/2025 at 74,355 miles the vehicle again required a jump start to be brought into the shop; the battery was replaced, and the technician reported the vehicle was operating as designed. On 1/22/2026 at 77,124 miles, a technician performed a parasitic draw test and measured 0.185 amps, exceeding the specification of below 50 milliamps by approximately 3.7 times. The technician documented that the auto-cutoff relay was remaining closed, continuously supplying current to 21 modules, and that the interior fuse box required replacement at a quoted cost of $2,048.48. This defect was present during the two prior visits but was not identified. On 2/13/2026 at 77,130 miles, the vehicle would not start when we came to pick up the car. The shop had to provide a loaner, and then another battery was installed, and the TIPM was replaced.
NHTSA ID Number: 11750956
Complaint Date: 2026-07-16
Fail Date: 2026-07-14
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2017
Summary
The vehicle experienced intermittent transmission-related drivability issues before the recall remedy was available. The vehicle had delayed/hard shifting, an intermittent wrench warning light, and a reduced power/limp mode condition where the transmission would not shift normally. The vehicle was inspected by an authorized Ford dealer on multiple occasions, including diagnostic visits on 10/09/2023, 05/12/2025, and 02/09/2026. Ford later issued recall 26S28 involving the powertrain control module/transmission control system, and the recall remedy was performed. After the recall repair was completed, the original drivability concern continued, including sluggish shifting and delayed engagement between gears. As a second attempted repair related to the wrench warning light and transmission concern, the dealer identified the possibility of a faulty transmission lead frame and reviewed replacement under the applicable coverage. However, the dealer refused to replace the lead frame because the related fault code was not currently present during their inspection. The intermittent nature of the failure causes the code to clear after the vehicle is restarted, making it difficult to capture during a dealer visit. I provided photographic proof showing the wrench warning light was present after picking up the vehicle on the same day the recall repair was supposedly completed. Despite this evidence and the continued symptoms, the lead frame replacement was not performed. The vehicle has not been involved in a crash, but the intermittent loss of normal transmission operation creates a safety concern, especially during acceleration, merging, or uphill driving. The issue has been reported to Ford and inspected by a Ford dealer. Repair documentation, photos, and service records are available.
NHTSA ID Number: 11750955
Complaint Date: 2026-07-16
Fail Date: 2024-11-18
Manufacturer Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL 3
Model Year: 2023
Summary
The steering rack in my 2023 Tesla Model 3 is defective and I can show it for inspection. 1.5 years ago it failed and the torque sensor in the rack is showing that there is a constant demand (even when parked and my hands off the wheel) to turn the wheel to the right that you can see in the cars diagnostics menu. I took it in and showed the service advisor the raw data and took a drive with the tech who both acknowledged the data and the car wanting to drive off the road. They did an alignment on the car but the issue still persists even after I told them the night I drove it home in their survey. I live on very narrow country roads with little run off room and often times less than foot between cars as they pass. Several times I would get the 'corrective steering applied' warning as the car falsely thinking I was turning to drive off the road on the right and applied steering to pull the car left. A few of these times it was right as a oncoming car was approaching almost causing me to run into other cars multiple times because you have to get close to the edge of the road to make room for other cars to pass. I took it to a independent service center who confirmed that the steering rack torque sensor is at fault. I took it back again this week, showing them that the car is turning to the right 30-45% easier than to the left and they did another alignment with the same exact outcome. The car wants to drive right off the road.
NHTSA ID Number: 11750954
Complaint Date: 2026-07-16
Fail Date: 2026-07-01
Manufacturer Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: CT5
Model Year: 2020
Summary
There is some type of mechanical or electrical malfunction with the door locking system. I can not unlock or enter the car using the fan or by any mechanism from outside the car. This has left my fiance & infant trapped in the car. My fiance has to reach over and manually open the driver side door from inside the vehicle. However, I can no longer drive with only my infant in the car for fear she will be trapped inside.
Read More...NHTSA ID Number: 11750953
Complaint Date: 2026-07-16
Fail Date: 2026-07-01
Manufacturer Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: CT5
Model Year: 2020
Summary
Lockhart Cadillac Service Department committed warranty fraud by charging me on multiple occasions for repairs that should have been covered under GM/Cadillac 2025 Transmission Recall & Special Extended Warranties. The transmission has continued to deteriorate. I took the vehicle in on July 1, 2026 for recall service and was told it needed a valve body replacement. However, they are demanding again that I pay for it and refusing to submit it as a recall repair. They have had my vehicle 15 days and refuse to provide written documentation of actual diagnosis, TAC has not been submitted, they have not provided GM/Cadillac or myself with any written documentation as to why it wouldn’t be covered under warranty. They have not submitted the service history of the last 6 service repairs to GM/Cadillac as requested, nor have they offered me a courtesy vehicle or rental car compensation and virtually have left me stranded for 2 weeks.
NHTSA ID Number: 11750952
Complaint Date: 2026-07-16
Fail Date: 2026-03-02
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: ACURA
Vehicle Model: MDX
Model Year: 2012
Summary
I have a 2012 MDX and it burns an extreme amount of oil. We took our MDX back to the dealership where we purchased it and had the oil issue fixed. Or so we thought. The problem was supposed to be fixed 3 months ago but the car is still burning a lot of oil. We have to add oil every 2 weeks. We did not drive the car much after "getting the oil issue repaired" so we did not realize that the problem still exists. Acura should know how to repair this issue and there should be a recall for this excessive oil consumption. Acura is a luxury brand but they are not taking care of their customers. Also the paint is peeling off our MDX badly. We had a couple of paint touch up jobs but it just keeps getting worst. I am embarrassed driving this car with the continuing paint peeling off. We cannot keep shelling out money to get this vehicle repainted. There should be a recall for the paint peeling also. I had a Honda and the Honda had a lot less issues and cost a lot less. We will not purchase another Acura unless Acura does right by their customers and put recalls out and fix the oil consumption and paint peeling issues.
NHTSA ID Number: 11750951
Complaint Date: 2026-07-16
Fail Date: 2024-10-23
Manufacturer Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ROGUE
Model Year: 2015
Summary
I have a 2015 Nissan rogue select and the paint is peeling and chipping tremendously, on the driver side the paint is chipping so bad on the backseat door that half of the door is gray from missing paint!
NHTSA ID Number: 11750950
Complaint Date: 2026-07-16
Fail Date: 2026-07-16
Manufacturer Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ROGUE
Model Year: 2025
Summary
In July 16, 2026, at 4:34 pm I was driving my Nissan Rogue at 45 mph with my elderly mother in law sitting next to the window it exploded for no apparent reason. There was no other traffic next to us and in looking at the shattered glass that rained into the car there was no rock, bullet, or any foreign matter that would have caused the glass to explode. The weather outside was partly cloudy and the temperature was in the mid-90s. It is a new car but this was a very dangerous thing to happen and showered my passenger with glass.
Read More...NHTSA ID Number: 11750949
Complaint Date: 2026-07-16
Fail Date: 2026-07-10
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: WRANGLER
Model Year: 2026
Summary
On Friday, July 10 at about 5 PM I was parking in front of one of my favorite restaurants in my new Jeep Wrangler. When shifting going to complete.the park job the gear shift locked the engine began revving and the vehicle lurched forward. I applied the brakes got push back the tevving increased the vehicle lurched forward again. I re applied the brakes the revving increased the shift was locked and I lurched forward impacting the rear of the car in front of me parked. The throttle then released I was able to shift to park the revving stopped.
NHTSA ID Number: 11750948
Complaint Date: 2026-07-16
Fail Date: 2026-06-12
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SPORTAGE HYBRID
Model Year: 2023
Summary
On XXX and XXX, while driving on the highway, the vehicle suffered a sudden, complete loss of motive power. Flashing warning lights appeared on the instrument cluster, accompanied by a safety warning message instructing the driver to pull over and "Check Hybrid System" immediately. This sudden, uncommanded drop in propulsion on active, high-speed roadways created an immediate safety hazard, forcing emergency maneuvering to coast the vehicle safely to the shoulder. The vehicle was delivered to an authorized franchise dealer (Arapahoe Kia in [XXX]) on XXX, where it has now remained grounded for 31 consecutive days. The service department has verbally communicated extreme diagnostic confusion, stating they lack an on-site hybrid specialist to properly diagnose the high-voltage powertrain/HPV/hybrid battery system. The vehicle has historically received software updates under Campaign SC335A, and the symptoms reported here closely align with the loss of motive power issues addressed in Voluntary Emissions Service Campaign SC338. To date, neither the dealership nor the manufacturer (under Case #XXX) has provided a formal written diagnosis, a repair schedule, or an active resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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