Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355356
Complaint Date: 2020-09-16
Fail Date: 2020-09-14
Manufacturer’s Name: Ford
Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL SEIZED WITH THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE WARNING LIGHT INDICATED FAULT SERVICE REQUIRED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER IN MIAMI, FLORIDA, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK & PINION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED WITH THE SAME FAILURE THE DEALER DIAGNOSED EARLIER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
NHTSA ID Number: 11355355
Complaint Date: 2020-09-16
Fail Date: 2020-07-15
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2012
Summary
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE ANTI TRACTION STABILIZING SYSTEM WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER SUNNYSIDE MOTOR CO., INC. (944 MAIN ST, HOLDEN, MA 01520; (508) 829-4333) WHO STATED THAT THE SENSOR ASSEMBLY WAS REPLACED. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
NHTSA ID Number: 11355354
Complaint Date: 2020-09-16
Fail Date: 2020-09-12
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2015
Summary
UNABLE TO OPEN THE DRIVERS DOOR FROM THE INSIDE. CHEAP DESIGN CABLE AT THE HANDLE BROKE. VERY COMMON PROBLEM. THIS IS A SAFETY CONCERN NOT BEING ABLE TO GET OUT IN THE EVENT OF A WRECK OR FIRE. I WAS JUST TRYING TO GET OUT AFTER PARKING. NO TRAMA OR DAMAGE.
Read More...NHTSA ID Number: 11355353
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: AZERA
Model Year: 2006
Summary
TL* THE CONTACT OWNS A 2006 HYUNDAI AZERA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER :13V354000 (SUSPENSION). THE CONTACT TOOK THE VEHICLE TO JOHN AMATO HYUNDAI OF MILWAUKEE (8301 N 76TH ST, MILWAUKEE, WI 53223) WHERE THEY APPLIED A WAXING APPLICATION TO THE SUSPENSION TO PREVENT CORROSION AS STATED IN THE RECALL. A FEW YEARS AFTER THE RECALL WAS PERFORMED, THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE LEFT REAR SPRING DETACHED FROM THE VEHICLE WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THAT THE REAR CROSS MEMBER HAD FAILED. THE CONTACT THEN CALLED THE DEALER THAT PERFORMED THE RECALL AND THEY STATED THAT THEY WOULD INSPECT THE VEHICLE HOWEVER, THEY DECLINED TO COVER THE COST OF THE TOW TO THE DEALER. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE REMAINED IN THE POSSESSION OF THE INDEPENDENT MECHANIC AND WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
NHTSA ID Number: 11355352
Complaint Date: 2020-09-16
Fail Date: 2020-09-01
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: CORVETTE
Model Year: 2008
Summary
I SMELL FUEL INSIDE THE VEHICLE AND CAN'T SEE ANY LEAKS NON IN MOTION
Read More...NHTSA ID Number: 11355351
Complaint Date: 2020-09-16
Fail Date: 2020-09-12
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: COLORADO
Model Year: 2015
Summary
ON SEPT 12,2020 I EXPERIENCED POWER STEERING FAILURE, LOUD NOISE FROM UNDER MOTOR AND STEERING WHEEL PUSHING BACK AGAINST MY ATTEMPTS TO STEER. I TURNED OFF THE VEHICLE AND RESTARTED AND THE CONDITION WENT AWAY. LATER THAT DAY I EXPERIENCED THE SAME NOISE AND RESISTANCE WHEN SHIFTING FROM DRIVE TO REVERSE WHEN RETURNING HOME. ( I ALWAYS BACK INTO THE DRIVEWAY) I AM VERY NERVOUS THAT THIS CONDITION MAY CAUSE A CRASH IF IT OCCURS WHILE DRIVING. I DRIVE MANY TWO-LANE COUNTY HIGHWAYS THAT DO NOT HAVE DIVIDED TWO-WAY TRAFFIC.
Read More...NHTSA ID Number: 11355350
Complaint Date: 2020-09-16
Fail Date: 2020-09-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: JOURNEY
Model Year: 2014
Summary
PUT CAR IN REVERSE. BACKING OUT OF DRIVEWAY. HEADREST EXPLODED INTO MY HEAD. POPPED OUT ABOUT 3 TO 4 INCHES. PUSHED MY HEAD FORWARD A FOOT. CAR WAS IN MOTION. NO CONTACT WITH ANYTHING.
Read More...NHTSA ID Number: 11355349
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ALTIMA
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 NISSAN ALTIMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11355348
Complaint Date: 2020-09-16
Fail Date: 2019-11-19
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2013
Summary
WE PURCHASED A 2013 JEEP GRAND CHEROKEE NOV OF 2018. THERE WAS A SAFETY RECALL (V62) NOV OF 2019. THE MALFUNCTION CAUSES THE CAR TO STALL. THERE HAS YET TO BE A REPAIR FOR THE RECALL. IT IS NOW SEPT OF 2020 AND OUR CAR IS STILL STALLING AND UNSAFE DUE TO AN UNFIXED RECALL THAT IS NEARLY A YEAR OLD. WE STILL MUST DRIVE THE CAR WHICH IS A HAZARD TO OURSELVES AND OTHERS BECAUSE NO REMEDY OR REPLACEMENT IS AVAILABLE. THIS IS IRRESPONSIBLE AND DANGEROUS.
NHTSA ID Number: 11355347
Complaint Date: 2020-09-16
Fail Date: 2016-06-30
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: CRUZE
Model Year: 2013
Summary
ENGINE OVERHEATING AFTER 10 MINUTES OF DRIVING, CAR ENGINE USED TO STOP WHILE DRIVING AND HAVE MULTIPLE REPAIRS TO FIX VEHICLE AFTER MY MOM PASSED. I HAVE SPENT OVER $5,000 IN REPAIRS EASILY FOR THIS VEHICLE AND SAME ISSUE AND NOT EVEN CHEVY DEALERSHIP ABLE TO FIX
Read More...Search NHTSA Database for Recalls
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- 【Designed for Mercedes-Benz, Sprinter and Smart】Integrating all functions of iCarsoft MB series automotive diagnostic tool, accesses car specific subsystem. (As every car model of Benz has its-owned specific car system and ECUs, not all car models have full car ECUs which may cause scanner to be unable to do all reset services listed. So please email to us with car VIN and Services Required to do scanner's services for a compatibility check before purchasing. You can also refer to the eighth image in the main picture for compatibility instructions and available functions for your model.)
- 【35+ Reset Services】MB V3.0 (2025 Version) diagnostic tool performs professional maintenance services - OIL / SAS/ EPB / ETC /D-P-F / TPMS / ABS / Suspension / Air Conditioner / Head Lamp / Body Stability / Engine Contro / Seat / Fuel Pump / Air-Filter / Engine Idle / Door / ImmoKey Reset, Injector Coding, Trans Adpation, Miscellaneous + 14 newest maintenance services - Adblue, Cluth, Electronic Water Pump, NOxSensor Test, Rain/Light Sensor, Start/Stop, Radar/Camera, Cylinder Cutout Test, Remove Speed Limit, Reset Control Unit, Oxygen Sensor, Seat Belt, Crankshaft Learning, Language Setting and more (Tips: Quantity of reset-services is based on the car system ECUs your car model has)
- 【OE-Level All System OBD2 Scanner】iCarsoft MB V3.0 (2025 Version) diagnostic scanner offers comprehensive OBDII services, allowing you to quickly scan all systems, including the Engine, ABS, SAS, SRS, TPMS, TCM, Fuel Pump System, ESP, EPB, EPS, Suspension, SCM, Adaptive Systems, and more. It supports functions such as reading and erasing codes, checking I/M readiness, viewing freeze frame data, performing O2 sensor tests, conducting on-board monitoring, testing the evap system, auto VIN retrieval, and reading both generic and specific codes, as well as DTCs and battery tests.
- 【Bidirectional Scan Tool】iCarsoft MB V3.0 (2025 Version) Bidirectional scanner supports activate or control a vehicle system or component, allows commanding cars’ modules and receiving info from the ECU to perform active tests on individual components, including EVAP/ABS Motor Pump/Windows/Sunroof and more, to pinpoint fault causes & resolve issues,and allows you to re-learn certain components after making repairs or replacement.
- 【Real Time Record & Graph View】iCarsoft MB V3.0 (2025 Version) can automatically record vehicle text history and identify vehicle information. Preserve real-time data information. View & Graph Live Data. Support Data Review and Print. Multi-language: English, German, Dutch, Spanish, French and so on.
- Scanner POR V2.0 with all obd2 services
- Do the scanning for engine
- Support OBDII/EOBD Ten Modes of Operation
- 【WHY CHOOSE THE 2025 CR PRO+? 】THE COST-EFFECTIVE BIDIRECTIONAL OBD2 SCANNER, COSTS 80 LESS THAN CR MAX, WITH THE SAME 49 Reset & 46 Brand-Specific maintenance services & ECU coding(ONLY work for AU DI/BM W/ V W), OEM-level active tesing, multi-systems diagnostic, powerful OBD2 functions. CR Pro+ of 2.0 GHz 4 core CPU is perfect for both DIY enthusiasts and professional mechanics, offering wider vehicle compatibility.
- 【POWERFUL BI-DIRECTIONAL CONTROLS】iCarsoft Pro+ (2025) enables to test more detailed units than average full-brand scanners, for example, for Porsche 911 stepless electronic fan module- letting you diagnose cooling system issues before they cause overheating damage, continuous oxygen sensing - LSU, and attaching brake pads, and more. Wiith this tool you can efficiently identify the fault source, avoid unit waste due to "blind unit- guessing" repairs. (Note: Availeble tests functions depend on the quantity of systems that your car has)
- 【COST-EFFECTIVE 49 RESET SERVICE】 The iCarsoft Pro+ 2025 features full Reset/ Adaptation/ Calibration/ Initialization/ Relearn/ Match services that value 390 buck including ABS Reset/ Oil Reset/ EPB Reset/ ETC Reset/ INJ Reset/ SAS Reset/ BLD Reset/ BMS Reset/ LAP Reset/ SPS Reset/ TPMS Reset/ACS Reset/ AFS Reset/ FPP Reset/ IDL Reset/ BSC Reset/ Door Reset/ Seat Reset/ TCM Reset/ Service Interval Reset/ Brake Reset/ DWR Reset/ ECM Reset etc, and other special functions based on car brands. NOTE:The supported reset functions vary by vehicle models, please contact us to check compatibility.
- 【Advanced 46 Brand-Specific Services】 CR Pro+ has unique 46 brand - specific reset functions. As mileage grows, more units require maintenance. Our reset tool suit both individual car owners and mechanics. Post - emergency repairs, our tool enables quick resets, restoring vehicle condition and saving dealership reset costs.For repair shops, cut outsourcing, earn more per order, reset in 2 minutes. NOTE:The supported reset functions vary by vehicle models, please contact us to check compatibility.
- 【OE Multi-SYSTEMS DIAGNOSTICS】Unlike other scanner's limited systems diagnostic, CR Pro+ digs deeper across much more systems and sub-systems,like Engine, TCM, ABS, Airbag, Brake, BMS, Battery, electronics, windows, etc, helping you detect existing faults and potential faults. CR Pro+ powerfully decode multi systems, giving you complete vehicle health analysis - not just isolated systems. It displays module Info, real-time data graphs, such as transmission temperature, saves freeze frames to pinpoint intermittent faults. Note: Available systems vary by model. TIP:Each car model has unique systems. Please contact us to confirm which systems are available for your vehicle.
- 【Compatible with most car models since 1996 - Support 10000+ Vehicles】It comes equipped with powerful vehicle maintenance diagnostic functions along with full OBD2 detection services and ECU tech-in. It also performs more in-depth bidirectional active tests and offers over 49 main maintenance services, helping you become an expert mechanic for maintaining your vehicle when it encounters any issues or after you perform hardware upgrades in the future. Since every car model has different quantity of system, and the services this product can provide for your car depends on the quantity of systems your car has, please contact us to check the services you need, especially for Mercedes-Benz.
- 【Latest Innvation】Different from other scanners only perform OBD2 & basic reset services, 2025 CR Max first to provide home DIY vehhicle ECU tech-in/learn service for Benz/Sprinter/Smart owners(see special service for Benz) - write new units into the car's ECU after units replacement or updating. Let vehicle ECU to connect to/fulfill new units learning faster, reduce the time of ECU adpting step by step and the driving potential fualts caused by new units during longtime adaption. Yes, it can also perform ECU Coding after ECU replacement or ECU data lost for BMW, MINI, VW, Audi, Bentley, Bugatti, Lamborghini, MAN LD, Seat and SKODA owners.
- 【49 Maintenance Services】 In addition to the usual 27 reset functions (Oil Reset, EPB, SAS, Throttle, D-P-F, Battery, ABS, Injector, TPMS, IM-MO, Engine, Tramsmission, Fuel Pump, etc.) we have also developed 22 new services(need update scanner) - Like AdBlue, Clutch, Water Pump, Crankshaft, Gas particulaterfilter, High voltage Battery, Cruise Control, Language setting, NOxSensor, Rain Sensor, Stop And Start, Turbocharger, Head-Up Display, Rada/Camera, Vehicle Setup, Cylinder Shutoff Test, Cyliner Misfire Check, Speed Limit Assist, Control Unit Reset, Oxygen Sensor, Seatbelt. Every service contains several sub-services (quantity of services is based on system ECU your car has)
- 【Powerful Bi-Directional Actuation Test】Different from other scanners which only do several external hardware active test, CR MAX 2025 Ver performs actuation test for full vehicle's available modules (ECUs/ software units/ hardware units). It can quickly and accurately pinpoint the fault roots / help to check the new-added units working well or not, such as ECU Reset test, System check test, Electric fuel pump test, Empty tank test, Oil pressure control valve test, window/mirror/door test and so on. Better able to meet the needs of vehicle maintenance! **Some brands and models don't support bi-directional testing due to protocol issues. Please contact us in advance for check!**
- 【Full OBD Diagnostic】After AUTO-VIN or Manually enter vehicle model, it can perform all deailed OBD2 services-read/clear codes, I/M Readiness, Freeze Frame, O2 Sensor Test, On-Board Monitoring, Evap System Test, Retrieve special codes, MIL, Read PCM Data, Read DTC and showing every system live data (up to 118 data for 4-IN-1) in graphic etc for enhanced data visualization. The scanner not only supports data playback and printing, but also comes with a rich built-in DTC library for quick reference. In addition, it intelligently generates vehicle health reports, making it easier than ever to evaluate and maintain vehicle performance.
- 【All-In-One LR V3.0 2025 Version】LR V3.0 2025 VERSION, upgraded its software and process chip to in-depth diagnosis and 5 times faster diagnostics, with 37+ more special service functions. Be feature-rich，support ➤Full System Diagnosis, ➤Powerful Bi-directional Control, ➤37+ reset services,➤Full OBD2 Functions, ➤Auto VIN, ➤One-key automatic diagnosis, ➤Lifetime Free Update, ➤Lifetime Free hardware repair. Cost-effective for JLR owner. Since the number of functions supported by the product varies in different car models, please contact us to check compatibility
- 【Full Systems In-depth Diagnosis】Our OBD2 scanner can do in-depth diagnosis for car systems and components, detect all faults and potential faults easily. With accurate and informative fault analysis help you figure out the cause and repair efficiently. This tool can do an in-depth body check for your car to ensure your driving safty, especially for the engine. Save money on repair or maintenance fees.
- 【Powerful Bi-directional Control】Tool for Land Rover & Jaguar, can send commands to many components/systems to test their working status. The actuation test includes injector test, fuel pump test, idle air conctrol valve test, ignition coil test, ABS pump motor test, EV-AP Valve test, throttle position actuator test, cooling fan test, HVAC test, A/C compressor test, ETC actuator test, window test, headlight test, wiper test, door lock test, horn test. These help to quickly narrow down problem areas, and allow DIY users locate faults more easily.
- 【OE-Level OBD2 Functions】With auto diagnosis, auto VIN, this tool can quickly read & clear codes, read and clear freeze frame, track 118 live data stream in graph, easily turn off MIL. DTC Library allow you to retrieve generic and manufacturer specific codes. You can understand the fault codes easily. I/M readiness, O2 sensor test, evap system test and on-board monitoring,etc. Allow you to know your maintenance needs better and help you pass the annual s-m-og check.
- 【37+ Most Popular Reset Service】 (Tips: Quantity of services is based on car system ECUs that your car model has) Equipped with 37+ hot services including Oil reset, EPB reset, ETC reset, DP-filter reset, ABS bleeding, injector coding, TPMS reset, battery registration, SPS reset, ACS reset, LAP reset, BSC reset, ECM reset, TCM reset, SIT reset, DWR reset, IDL reset, DER reset, powertrain configuration reset, and special calibration, like SAS calibration, air conditioning compressor service, yaw rate sensor calibration service,re-program all stepper motors service, stepper motor initialisation service, etc. Enable car to quickly work properly after components replace.
This product presentation was made with AAWP plugin.
Last update on 2025-05-17 / Affiliate links / Images from Amazon Product Advertising API
