Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355346
Complaint Date: 2020-09-16
Fail Date: 2020-09-01
Manufacturer’s Name: Toyota
Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: HIGHLANDER
Model Year: 2006
Summary
ABS ACCUMATOR STOPPED WORKING
NHTSA ID Number: 11355345
Complaint Date: 2020-09-16
Fail Date: 2019-09-02
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: OUTBACK
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 SUBARU OUTBACK. THE CONTACT STATED THAT THE BACK-UP CAMERA VIEW WAS BLOCKED BY THE SUNLIGHT. THE CONTACT STATED THAT THE GLARE WAS EVIDENT WHETHER THE SUN ROOF WAS OPENED OR CLOSED. THE GLARE PREVENTED THE DRIVER TO SEE CLEARLY WHAT WAS BEHIND THE VEHICLE. THE DEALER SUBARU OF SAN BERNARDINO (645 AUTO CENTER DR, SAN BERNARDINO, CA 92408 (877) 501-8065) WAS MADE AWARE OF THE ISSUE BUT OFFERED NO SOLUTION TO THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 45,000.
NHTSA ID Number: 11355344
Complaint Date: 2020-09-16
Fail Date: 2020-08-09
Manufacturer’s Name: General Motors, LLC
Vehicle Make: SAAB
Vehicle Model: 9-2X
Model Year: 2005
Summary
VEHICLE WAS BACKING OUT OF A DRIVEWAY WHEN RIGHT-FRONT SUSPENSION COLLAPSED. VEHICLE WAS NO LONGER DRIVE-ABLE AS ENTIRE WHEEL ASSEMBLY WAS LOOSE AND RUBBING AGAINST CAR BODY. LUCKILY, CAR WAS ONLY MOVING AT LOW SPEED AT THAT MOMENT AND WAS STOPPED WITHOUT INJURY TO DRIVER OR DAMAGE TO OTHER CARS OR PROPERTY. CAR HAD TO BE TOWED (TAKEN TO NEAREST CHEVROLET DEALER). CHEVY SERVICE DEPARTMENT ASSESSED ISSUE, STATING THAT RIGHT FRONT CONTROL ARM CORRODED AND BROKE. OTHER SUSPENSION COMPONENTS WERE DAMAGED, AS WELL, AS A RESULT OF CONTROL ARM COLLAPSE. CAR WAS SUBJECT TO SAAB RECALL NO. 15031 (11281). THIS IS ALSO NHTSA RECALL NO. 11V-464, DATED APRIL 2012. RECALL CONCERNS CORROSION OF CONTROL ARMS. THIS VEHICLE WAS SERVICED FOR THE RECALL IN SEPTEMBER 2012, WITH CONTROL ARMS BEING INSPECTED AND UNDER-COATED. (SERVICE RECEIPT AVAILABLE IF NEEDED FOR INVESTIGATION.) CHEVY AND SAAB WOULD NOT PROVIDE REPAIR REIMBURSEMENT AS RECALL WAS OFFICIALLY CLOSED OUT. CONCERN IS THAT MANY SAAB AND SUBARU CARS ARE STILL ON THE ROAD WITH POTENTIAL FOR A CATASTROPHIC FAILURE.
NHTSA ID Number: 11355343
Complaint Date: 2020-09-16
Fail Date: 2020-05-30
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: RAV4
Model Year: 2012
Summary
PAINT IS PEELING ON MULTIPLE PANELS. THIS VEHICLE HAS NEVER HAD BODY DAMAGE OR BEEN INVOLVED IN AN ACCIDENT.
Read More...NHTSA ID Number: 11355342
Complaint Date: 2020-09-16
Fail Date: 2020-08-22
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2016
Summary
SAME ISSUE AS REPORT 11308430 - ACTIVATED REMOTE START WITH TRUCK IN DRIVEWAY; WHEN I CAME OUT TO DRIVE AWAY, THE REAR WINDSHIELD WAS SHATTERED. THE CLIMATE SETTINGS ARE SET TO THE FACTORY DEFAULT FOR REMOTE START. THERE WAS NO INDICATION OF THE DEFROSTER CONNECTION ISSUE MENTIONED BECAUSE THIS WAS A WARM SUMMER DAY AND THE DEFAULT SETTING INDICATES THAT THE DEFROSTER SHOULD NOT HAVE ENGAGED AND THE DEALERSHIP SAW NO EVIDENCE THAT IT DID. THE TRUCK IS CERTIFIED PRE-OWNED, BUT FORD CLAIMED THIS TO BE AN ISSUE WITH THE GLASS, WHICH IS NOT COVERED UNDER THIS WARRANTY, THUS FORD WAS UNWILLING TO PROVIDE ASSISTANCE WITH THE REPAIR COST.
NHTSA ID Number: 11355341
Complaint Date: 2020-09-16
Fail Date: 2020-08-24
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: PASSAT
Model Year: 2010
Summary
TL* THE CONTACT'S DAUGHTER OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT HER DAUGHTER HAD HER FUEL PUMP REPLACED ON FIVE SEPARATE OCCASIONS. AFTER THE MOST RECENT FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH (3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) WHERE THREE RECALL REPAIRS WERE PERFORMED ON THE VEHICLE; NHTSA CAMPAIGN NUMBERS: 15V483000 (AIR BAGS), 17V509000 (FUEL SYSTEM, GASOLINE), AND 18V148000 (AIR BAGS). DESPITE THE RECALL REPAIRS, THE CONTACT WAS INFORMED THAT THE FUEL PUMP WAS DEFECTIVE AND GIVEN AN ESTIMATE FOR THE REPAIR. THE CONTACT'S DAUGHTER THEN TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC INFORMED HER THAT AN UNKNOWN PART NEAR THE STEERING COLUMN FRACTURED AND THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. DUE TO THE DISCOVERY, THE CONTACT HAD THE VEHICLE TOWED BACKED TO THE DEALER AND WAS GIVEN AN ESTIMATE FOR THE REPAIR OF THE VEHICLE. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID Number: 11355340
Complaint Date: 2020-09-16
Fail Date: 2020-09-15
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: SIERRA 1500
Model Year: 2017
Summary
ALMOST COLLIDED WITH OTHER CARS IN PARKING LOT BECAUSE THE BRAKES WEREN'T WORKING RIGHT ALSO TRANSMISSION SHIMMIES BETWEEN 50 AND 60 MPH
Read More...NHTSA ID Number: 11355339
Complaint Date: 2020-09-16
Fail Date: 2020-03-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2001
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2001 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ZIMMERMAN HONDA (7030 44TH AVE, MOLINE, IL 61265, (309) 764-6632) AND SMART HONDA OF DAVENPORT (3710 N HARRISON ST, DAVENPORT, IA 52806, (563) 445-4302) AND WAS INFORMED PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11355338
Complaint Date: 2020-09-16
Fail Date: 2020-06-23
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ACCORD
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ACTIVATED, THE LANE DEPARTURE FEATURE ACTIVATED, FORCING THE VEHICLE BACK TO THE CENTER IN BETWEEN THE LANES. THE CONTACT STATED THAT WHENEVER AN OBJECT OR ANOTHER VEHICLE WAS NEARBY, THE FORWARD COLLISION AUTOMATIC BRAKING ENGAGED WITHOUT WARNING. THE ACCELERATOR PEDAL WAS DEPRESSED THE VEHICLE RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO MCGRATH HONDA (2020 N RANDALL RD, ELGIN, IL 60123) TO BE DIAGNOSED AND TEST DRIVEN HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS TAKEN BACK 5 ADDITIONAL TIMES WITH THE SAME RESULTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR MORE DIAGNOSTIC TESTING. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,200.
NHTSA ID Number: 11355337
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL S
Model Year: 2015
Summary
MCU UNIT WONT TURN ON. THIS UNIT CONTROLS HVAC / SAFETY FEATURES SUCH AS CHILD LOCKS / SUNROOF / AND MOST IMPORTANTLY TURN SIGNALS. THE CAR TURNS ON BUT THE SCREEN STAYS OFF. I THINK THIS HAS TO DO WITH ITS MEMORY, I HAD A SMILIAR ISSUE ABOUT 2 MONTHS AGO WHERE AN UPDATE CAUSED THE CAR TO REBOOT REPEATEDLY UNTIL SOMEONE AT TESLA INSTALLED A REMOTE UPDATE AND REBOOTED THE CAR.
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Last update on 2025-05-17 / Affiliate links / Images from Amazon Product Advertising API
