Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355142
Complaint Date: 2020-09-15
Fail Date: 2020-09-12
Manufacturer’s Name: Kia
America, Inc.
Vehicle Make: KIA
Vehicle Model: OPTIMA
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. THE CONTACT STATED THAT WHILE DRIVING A LONG DISTANCE ON THE HIGHWAY AND THE VEHICLE SLOWED DOWN ON ITS OWN AS ALL THE WARNING LIGHTS FLICKERED. THE CONTACT MENTIONED THAT HE SAW SMOKE AND FIRE THROUGH THE REAR VIEW MIRROR. THE CONTACT MERGED TO THE SHOULDER OF THE ROAD AND EXITED THE VEHICLE. THE CONTACT STATED IT WAS DIFFICULT TO EXIT THE VEHICLE SINCE ALL ELECTRICAL FUNCTIONS FAILED. THE ENTIRE FRONT OF THE VEHICLE WAS QUICKLY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FLAMES. IT WAS UNKNOWN IF A POLICE OR FIRE REPORT FILED. THE FIRE DEPARTMENT INFORMED THE CONTACT THERE WAS A ELECTRICAL FAILURE WITHIN THE ENGINE. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET AND CONTACT WAS UNAWARE IF THE VEHICLE HAD BEEN DECLARED TOTALED BY HIS INSURANCE. THE FAILURE MILEAGE WAS 84,800.
NHTSA ID Number: 11355141
Complaint Date: 2020-09-15
Fail Date: 2020-08-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: CHRYSLER
Vehicle Model: TOWN AND COUNTRY
Model Year: 2015
Summary
THE CHECK ENGINE LIGHT CAME ON AND WITHIN MINUTES IT WASN'T MOVING, ONLY IN RESERVE. THE ENGINE LIGHT WHEN CHECK HAD MANY ERRORS MESSAGES ABOUT THE TRANSMISSION LINES AND PUMP AND ANYTHING ABOUT THE TRANSMISSION BASICALLY. THE FLUID WASN'T DRY PUT WE ADDED MORE JUST IN CASE, NO CHANGE.
Read More...NHTSA ID Number: 11355140
Complaint Date: 2020-09-15
Fail Date: 2019-06-01
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: TUCSON
Model Year: 2018
Summary
SO I PURCHASED MY CAR MARCH OF 2019. IT FIRST STARTED OFF REALLY GOOD BUT THAN A FEW MONTHS LATER THE CAR HAS BEEN HAVING A ISSUE WITH KEEPING OIL I HAD IT CHECKED NUMEROUS TIMES AND NO ONE SEEMS TO FIND THE ISSUE. I COULD LITERALLY GET OIL CHANGED AND WITHIN THREE FOUR WEEKS MY ENGINE IS EMPTY AND SOUND REALLY ROUGH. THE CAR STALLS AND MY RPM GOES UP OUT OF THE BLUE AS IF I HIT THE GAS. I'M EVEN HAVING A ISSUE WITH TAKE OFF FOR IT TO BE A BRAND NEW CAR MY CAR TAKE FOREVER TO PICK UP SPEED AND SOME TIMES IT ACT AS IF IT DON'T WANT TO MOVE.
Read More...NHTSA ID Number: 11355139
Complaint Date: 2020-09-15
Fail Date: 2020-01-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CIVIC
Model Year: 1997
Summary
TL* THE CONTACT OWNS A 1997 HONDA CIVIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. HONDA OF GREELEY (4535 W. 29TH ST, GREELEY, CO 80634) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11355138
Complaint Date: 2020-09-15
Fail Date: 2020-09-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: GRAND CARAVAN
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, WHEN SHE STARTED TO SMELL SOMETHING BURNING INSIDE OF THE CAB OF THE VEHICLE. THE CONTACT STATED SERVICE VEHICLE WARNING LIGHT WAS ILLUMINATED AND THEN THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE IGNITION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND WAS INFORMED THE FUSE BOX WAS NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED LOCAL DEALER LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150, (734) 525-5000 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 54,727. *LN *JS
NHTSA ID Number: 11355137
Complaint Date: 2020-09-15
Fail Date: 2020-01-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2001
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2001 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HONDA OF DANBURY (102 FEDERAL RD, DANBURY, CT 06810) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
NHTSA ID Number: 11355136
Complaint Date: 2020-09-15
Fail Date: 2019-01-11
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: MURANO
Model Year: 2010
Summary
THE SEATBELT ON THE SECOND ROW SEATING CENTER HAS STOPPED WORKING IT WORKED FOR A LITTLE WHILE THEN WE NOTICED IT WAS STARTING TO LOCK UP NOW IT DOES NOT BUCKLE AT ALL THEY CLEANED IT WE HAVE CHECKED FOR PENNIES OR ANY DEBRIS BUT IT WILL NOT GRAB THE OTHER PART OF THE SEAT BELT. THE VEHICLE'S ALWAYS IS IN PARK MODE BEFORE WE LEAVE AND BUCKLE UP.
Read More...NHTSA ID Number: 11355135
Complaint Date: 2020-09-15
Fail Date: 2019-06-25
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: AVALANCHE
Model Year: 2013
Summary
INSTRUMENT PANEL (DASHBOARD) CRACKED IN TWO PLACES. ONE BY THE PASSENGER SIDE AIRBAG AND THE OTHER RIGHT ABOVE THE STEERING WHEEL. FROM WHAT I INVESTIGATED, THIS SEEMS TO BE A RATHER COMMON ISSUE.
Read More...NHTSA ID Number: 11355134
Complaint Date: 2020-09-15
Fail Date: 2020-03-20
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: PATHFINDER
Model Year: 2015
Summary
TO WHOM IT MAY CONCERN; I HOPE THAT THIS EMAIL DOESN'T FALL UNDER DEAF EARS AND SOMEONE CAN REACH OUT AND ASSIST ME WITH MY VEHICLE PROBLEM. THIS IS A SAFETY CONCERN AND NEEDS YOUR IMMEDIATE ATTENTION. I HAVE TAKEN THE VEHICLE TO MY LOCAL DEALERSHIP WHO HAS INFORMED ME THAT THIS IS A MANUFACTORY PROBLEM. I HAVE THREE LOVELY KIDS THAT DEPEND ON THEIR MOTHER TO DRIVE THEM AROUND. AS A LOYAL NISSAN OWNER, THE BRAND HISTORY AND QUALITY IS WHY I HAVE BEEN WITH YOU FOR YEARS AND THE REASON I INVESTED IN THE PURCHASE OF YOUR VEHICLE (BRAND NEW). MY ENTIRE FAMILY HAS ALWAYS BEEN NISSAN LOYAL CUSTOMERS FOR YEARS AND THIS HAS ERODED OUR CONCERNS IN THE QUALITY AND BRAND. MY FAMILY AND I HAVE NEVER EXPERIENCED THIS POOR QUALITY ON PREVIOUS VEHICLES THAT WE PURCHASED IN THE PAST SO THIS IS WHY I COME TO YOU NOW THAT THE DEALERSHIP IS UNABLE TO ASSIST US. I HOPE THIS LAST EFFORT TO REACH OUT TO YOU AND ADDRESS MY SAFETY CONCERNS. WE EXPECT THAT YOU ARE AS LOYAL TO YOUR CUSTOMERS AS YOUR CUSTOMERS ARE LOYAL TO YOU WHEN THERE IS AN ISSUE. MY VEHICLE SEEMS TO SHUDDERS (JERKS AND STUTTERS) DURING ACCELERATION OR DRIVING FOR NO APPARENT REASON. IT HAS HAPPENED SEVERAL TIMES AND WITHOUT WARNING AND FOR NO APPARENT REASON. MY LOCAL DEALERSHIP INSPECTED THE VEHICLE AND INFORMED ME THAT THIS IS A MANUFACTORY ISSUE/DEFECT AND I NEEDED TO CONTACT YOU. I ATTACHED A COPY OF THE DEALERSHIP INSPECTION. I REVIEWED THE US NHTSA WEBSITE AND NOTICED SEVERAL SIMILAR ISSUES RELATED TO MY MODEL FROM VARIOUS CUSTOMERS SEEM TO HAVE THIS PROBLEM. PLEASE REVIEW AND INFORMED ME WHAT COURSE OF ACTION I NEED TO PROCEED. WE WAIT FOR YOUR RESPONSE AND HOPE TO SEE THIS MATTER RESOLVED.
NHTSA ID Number: 11355133
Complaint Date: 2020-09-15
Fail Date: 2020-09-12
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: JETTA
Model Year: 2019
Summary
REAR PASSENGER SEAT BELT CAME UNBUCKLED WHILE DRIVING DOWN THE ROAD AFTER HITTING THE BREAKS TO STOP UNEXPECTEDLY. MY DAUGHTER WENT FLYING INTO THE BACK OF THE FRONT PASSENGER SEAT, NOW THE BUCKLE WILL NOT KEEP A LATCH.
Read More...Search NHTSA Database for Recalls
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- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way, and we’ll provide a solution within 24 hours. THINKSCAN 689BT Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
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Last update on 2025-05-17 / Affiliate links / Images from Amazon Product Advertising API
