Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355172
Complaint Date: 2020-09-15
Fail Date: 2020-06-30
Manufacturer’s Name: Grand Design RV
, LLC
Vehicle Make: GRAND DESIGN
Vehicle Model: MOMENTUM
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 GRAND DESIGN MOMENTUM RV EQUIPPED WITH FTS TIRES, TIRE LINE: WESTLAKE, TIRE SIZE: ST235/80/R16 N/A, DOT NUMBER: JUMR2CT. THE CONTACT STATED WHILE DRIVING 60 MPH, THE DRIVER'S SIDE REAR TIRE EXPERIENCED A BLOW OUT. ON ANOTHER OCCASION WHILE DRIVING 55 MPH, THE PASSENGER'S SIDE FRONT TIRE EXPERIENCED A BLOW OUT. AFTER EACH FAILURE, THE TIRE WAS REPLACED WITH THE SPARE TIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, OFFERED NO ASSISTANCE. THE TIRES WERE ORIGINAL EQUIPMENT. THE FAILURE MILEAGE FOR THE DRIVER'S SIDE REAR TIRE WAS 3,000. THE FAILURE MILEAGE FOR THE PASSENGER'S SIDE FRONT TIRE WAS APPROXIMATELY 3,200.
Read More...NHTSA ID Number: 11355171
Complaint Date: 2020-09-15
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2016
Summary
WITH GAS IN TANK THE FUEL GAUGE GOES RIGHT TO EMPTY AND THE GAS LIGHT COMES ON IN THE INSTRUMENT PANEL AND WORKS ONLY ONCE IN A WHILE. WHILE DRIVING WITH A FULL TANK OF GAS NEEDLE GOES STRAIGHT TO EMPTY AND GAS LIGHT COMES ON. HAS HAPPENED 4 TIMES IN LAST WEEK. TRUCK HAS 46000 MILES ON IT.
Read More...NHTSA ID Number: 11355170
Complaint Date: 2020-09-15
Fail Date: 2020-08-15
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: PRIUS
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER HEADQUARTER TOYOTA LOCATED AT 5895 NW 167TH ST, HIALEAH, FL 33015, (786) 235-9734, WHERE IT WAS DIAGNOSED WITH NEEDING THE BRAKE BOOSTER TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT, CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 80,117.
NHTSA ID Number: 11355169
Complaint Date: 2020-09-15
Fail Date: 2020-09-15
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: SRX
Model Year: 2011
Summary
BRAKE PEDAL RANDOMLY GOES TO FLOOR WHEN TRYING TO STOP AND VEHICLE LOSES BRAKE PRESSURE. THE PADS, ROTORS, AND FLUID LEVELS ARE GOOD. FROM MY RESEARCH ONLINE THOUSANDS OF OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND SOME HAVE BEEN IN ACCIDENTS BECAUSE OF IT. GM HAS NOT ISSUED A RECALL OR GIVE CREDIT FOR REPAIR DESPITE BEING A HUGE SAFETY CONCERN. I HOPE THIS IS FINALLY RECALLED BEFORE MORE PEOPLE GET HURT.
Read More...NHTSA ID Number: 11355168
Complaint Date: 2020-09-15
Fail Date: 2020-09-14
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: LEXUS
Vehicle Model: ES
Model Year: 2007
Summary
THE ISSUE THAT I AM HAVING WITH MY 2007 LEXUS ES 350 IS WHILE IM IN MOTION ON A HIGHWAY OR STREET BOTH OF MY HEADLIGHTS WILL SHUT OFF. I HAVE TO MANUALLY TURN THE HEADLIGHT SWITCH OFF THEN ON AGAIN AND THATS WHEN THEY WILL COME BACK ON, IT HAPPENS SEVERAL TIMES WHILE DRIVING. SOMETIMES THE LEFT HEADLIGHT WILL TURN OFF AND THE RIGHT STAYS ON AND VICE VERSA FOR THE RIGHT OR BOTH. I CONTACTED THE DEALERSHIP AND THEY SAID I NEEDED THE HEADLAMP REPLACED BUT ONCE I DID SOME RESEARCH ON THIS ISSUE WITH THE MAKE AND MODEL OF MY VEHICLE I REALIZED THERE ARE NUMEROUS OF INDIVIDUALS HAVING THE SAME DANGEROUS ISSUE WITH HAVING THE HEADLAMPS REPLACE THE ISSUE STILL REMAINS THE HEADLAMPS SHUT OFF COMPLETELY INHIBITING THE VIEW OF THE HIGHWAY AT NIGHT. THIS IS VERY DANGEROUS. I HAVE BEEN PULLED OVER BY THE POLICE BECAUSE OF THIS. IVE REPLACED HEADLIGHTS SEVERAL TIMES AND IT STILL HAPPENS EVERY SINGLE TIME I DRIVE!!!
NHTSA ID Number: 11355167
Complaint Date: 2020-09-15
Fail Date: 2020-09-15
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: TRANSIT CONNECT
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOSS POWER STEERING WITH THE STEERING ASSIST FAULT - SERVICE REQUIRED WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ID Number: 11355166
Complaint Date: 2020-09-15
Fail Date: 2020-09-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: GRAND CARAVAN
Model Year: 2016
Summary
THE SLIDING DOORS MAKE A BUZZING NOISE WHEN I USE THE LOCK / UNLOCK BUTTON ON MY KEY FAB OR DRIVERS DOOR.
Read More...NHTSA ID Number: 11355165
Complaint Date: 2020-09-15
Fail Date: 2020-08-28
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2018
Summary
2018 FORD FUSION SE 1.5L ECOBOOST 66K MILES- 8/27/2020 I WAS EXITING THE FREEWAY APPROACHING A STOPLIGHT WHEN OUT OF NO WHERE MY CAR FELT AS IF IT WERE GOING TO STALL OUT, VERY ROUGH SHAKY IDLE, AND IDLING AT 800 OR LESS RPMS. ON GREEN, I ATTEMPTED TO GO AND MY CAR WAS HAVING TROUBLE ACCELERATING, AGAIN FEELING AS IF IT WAS GOING TO STALL DUE TO LITTLE POWER. THE CHECK ENGINE LIGHT CAME ON AND WAS FLASHING THEN WOULD STAY LIT, FLASHING EVERY SO OFTEN. AIR CONDITIONING WOULD GO IN AND OUT WARM TO COLD AND IT WAS ROUGH AND SHAKY TRYING TO GET THE CAR TO GO. I TOOK IT TO AUTOZONE IMMEDIATELY WHERE I GOT THE P0302 READING INVOLVING IGNITION COILS AND SPARK PLUGS. WE REPLACED ALL 4 PLUGS AND COIL PACKS THAT NIGHT AND THE FOLLOWING MORNING AND THE CAR WAS STILL IDLING ROUGH AND HAVING TROUBLE ACCELERATING. TOOK CAR TO A MECHANIC SHOP 8/29/2020 WHERE IT WAS LOOKED AT 8/30/2020. THEY TOLD ME IT WAS FOR SURE CYLINDER 2 MISFIRE AND THAT THE SPARK PLUG WAS COVERED IN OIL (WHICH WAS BRAND NEW COILS, NO OIL WHEN THEY WERE REPLACED JUST DAYS BEFORE). HAD THE CAR TOWED TO THE FORD DEALERSHIP I PURCHASED IT AT 9/1/2020 AND IT WAS INSPECTED THE FOLLOWING DAY. THE VERDICT WAS VERTICAL SCORING PRESENT ON CYLINDER WALLS IN CONSISTENT WITH PISTON AND PISTON RING CAUSING OIL CONSUMPTION AND PRESSURE LOSS; NEEDS A NEW LONG BLOCK. THIS WAS NOTHING I HAD DONE TO THE VEHICLE, NO PREVIOUS ISSUES WITH THE VEHICLE, UP TO DATE ON ALL OIL CHANGES AND MAINTENANCE BUT MY WARRANTY HAD RAN OUT. AFTER MUCH RESEARCH, I DISCOVERED THIS PROBLEM HAS HAPPENED TO MANY 1.5 L ECOBOOST ENGINES AND FORD IS AWARE OF THE DEFAULT IN THE ENGINE. THIS WAS A PROBLEM WITH THE ENGINE BEFORE I TOOK POSSESSION OF THE CAR. THERE IS REPROGRAMMING OF SOFTWARE TO BANDAID THE PROBLEM BUT NOW THIS IS MY PROBLEM THEY WANT ME TO TAKE RESPONSIBILITY FOR.
NHTSA ID Number: 11355164
Complaint Date: 2020-09-15
Fail Date: 2020-03-01
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2013
Summary
WHEN DRIVING, MY STEERING WHEEL SHAKES/RATTLES MAJOR ON HIGHWAY TO WEAR I HAVE TO HOLD THE STEERING TIGHTER TO TRY TO MAKE IT MORE SECURE. IT ALSO SHAKES/RATTLES JUST DRIVING THROUGH THE CITY AT LOWER SPEEDS. IT DOES NOT FEEL SAFE, SECURE OR NORMAL FOR THIS TO BE OCCURRING. IT FEELS LIKE IT IS THE ENTIRE STEERING COLUMN THAT IS HAVING ISSUES AND JUST SEEMS TO BE GETTING WORSE OVER TIME.
Read More...NHTSA ID Number: 11355163
Complaint Date: 2020-09-15
Fail Date: 2020-06-28
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: DART
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 DODGE DART. THE VEHICLE WAS TAKEN TO MOTORWORLD - MILEONE AUTOGROUP (150 MOTORWORLD DR, WILKES-BARRE, PA 18702) TO HAVE THE HER VEHICLE REPAIRED FOR HER REVERSE LIGHT. WHILE BEING SERVICED FOR THE REVERSE LIGHT, THE DEALER ALSO SERVICED THE VEHICLE FOR NHTSA CAMPAIGN NUMBER: 19V293000 (POWER TRAIN). A WEEK AFTER THE REPAIR, THE CONTACT STATED THAT SHE WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION AFTER TURNING OFF THE VEHICLE. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED TO DETERMINE THE CAUSE FOR THE FAILURE. THE CONTACT ALSO STATED THAT WHILE AT A COMPLETE STOP AT A TRAFFIC LIGHT, THE VEHICLE INDEPENDENTLY SHUTOFF WITHOUT WARNING. THE CONTACT STATED APPROXIMATELY 5 MINUTES LATER THE VEHICLE RESTARTED AND RESUME NORMAL OPERATION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. *DT*JB*JB
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