Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354654
Complaint Date: 2020-09-13
Fail Date: 2020-09-13
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2014
Summary
WHILE DRIVING MY 2014 JEEP CHEROKEE A WARNING SHOWED UP WHERE THE MILES WOULD BE SAYING SERVICE SHIFTER. THEN ALL THE LIGHTS CAME ON ON THE GEAR SHIFT THE P N R AND D LIGHT WERE ALL ON I HAD TO PULL OVER PARK CUT THE CAR OFF AND THEN ONCE I TURNED IT BACK ON IT WENT BACK TO NORMAL
NHTSA ID Number: 11354653
Complaint Date: 2020-09-13
Fail Date: 2019-01-25
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: BEETLE
Model Year: 2013
Summary
DIESEL PARTICULATE FILTER FAILURE AFTER VW DIESEL FIX
NHTSA ID Number: 11354652
Complaint Date: 2020-09-13
Fail Date: 2018-08-10
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: LEXUS
Vehicle Model: IS
Model Year: 2007
Summary
THE DASH AND SIDE PANELS GET EXTREMELY STICKY AND. HAVE AN ODOR THAT AFFECTS VISION WHILE DRIVING NOT TO MENTION THE GLARE FROM THE DASH. TOYOTA AND LEXUS ARE AWARE OF THE PROBLEM AS THERE WAS A CLASS ACTION LAWSUIT AGAINST THEM THAT WAS DISMISSED ONCE THEY AGREED TO TAKE CARE OF THE PROBLEM. THEY FAILED TO FOLLOW THRU LEAVING APPROXIMATELY 3.5 MILLION VEHICLES WITH THE PROBLEM. I HAVE SPOKEN TO LEXUS WITH THEIR ATTITUDE BEING NOT A THING ARE THEY WILLING TO DO.
NHTSA ID Number: 11354651
Complaint Date: 2020-09-13
Fail Date: 2020-01-13
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2013
Summary
WHEN DRIVING THIS VEHICLE AND YOU GO TO MAKE A STOP WITH THE VEHICLE AT LIKE 20 MILES TO 15 MILES PER HOUR THE BRAKING SYSTEM GO TO BREAKS REALLY HARD OR JERK. MAKE IT HARD FOR YOU TO STOP. AND FEEL LIKE YOU ABOUT TO FLY THROUGH THE WINDOW. MAKING THE TRACTION CONTROL AND HILL ASSIST LIGHT INDICATE, AND THE LIGHT WILL GO BACK OUT ON THE VEHICLE AS IF NOT HAPPENED ONCE THE CAR IS IN MOTION. AT 5 TO 10 MILES PER HOUR. THIS WILL HAPPEN VERY OFTEN WHILE DRIVING.
Read More...NHTSA ID Number: 11354650
Complaint Date: 2020-09-13
Fail Date: 2020-06-27
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: COBALT
Model Year: 2007
Summary
I HAVE A LARGE FUEL LEAK AND CHEVY HAS A RECALL FOR 2008 TO 2010 VEHICLES WITH RUSTED FUEL LINES, AND MY 2007 SHOULD BE INCLUDED WITH THE RUSTED FUEL LINES RECALL. I THINK GM SHOULD REEVALUATE THE YEARS THIS IS AFFECTING. MY CAR HAS UNDER THE MILEAGE IT SHOULD HAVE AND I HAVE KEPT MY VEHICLE UP TO DATE WITH ALL SERVICES! THE RECORDS ARE AT ROSEVILLE CHEVROLET IN ROSEVILLE, MN. THAT IS WHERE I BOUGHT MY CAR NEW, AS WELL. THE FUEL LINES ARE LEAKING VERY BADLY. I'M IN HOPES THEY WILL RECTIFY THIS SITUATION.
NHTSA ID Number: 11354649
Complaint Date: 2020-09-13
Fail Date: 2020-09-04
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-250
Model Year: 2019
Summary
VEHICLE STARTS TO SHAKE EXCESSIVELY AFTER HITTING MINOR BUMPS IN ROAD WHEN TRAVELING AT ANYTHING EXCESS 25MPH. DEALER REFUSES TO FIX ACTIVE RECALL FOR STEERING DAMPENER BLAMING FEATHERED TIRES WHICH WE BELIEVE ARE A DIRECT RESULT FROM THE EXCESSIVE SHAKING OF STEERING.
Read More...NHTSA ID Number: 11354648
Complaint Date: 2020-09-13
Fail Date: 2020-08-01
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2017
Summary
MY SERVICE ENGINE LIGHT CAME ON AND OFF. READING CYLINDER 2 MISFIRING. REPLACE PLUGS AND IGNITION COILS RECEIVED SAME ERROR. ENGINE STARTED RUNNING ROUGHER AND WHITE SMOKE STARTED COMING FROM EXHAUST. VEHICLE OVERHEATED IN THE MIDDLE IF THE FREEWAY WITH MY CHILDREN INSIDE. I FILLED THE COOLANT AND NEXT DAY IT WAS EMPTY AGAIN. ENGINE LIGHT CAME ON AGAIN. I TOOK IT TO THE DEALERSHIP FOR DIAGNOSTIC. COOLANT LEAKING INTO CYLINDER 2. ENGINE HAS TO BE REPLACED. HAPPENED BEFORE 60,000 MILES BUT BECAUSE I TOOK IT AFTER 60,000 MILES WARRANTY WAS OUT.
Read More...NHTSA ID Number: 11354647
Complaint Date: 2020-09-13
Fail Date: 2020-09-07
Manufacturer’s Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL Y
Model Year: 2020
Summary
INCIDENT: CAR SHUTDOWN AND POWER FAILURE WITH LITTLE WARNING. TIME/DATE/PLACE OF INCIDENT: 9/7/2020, APPROXIMATELY 5:20PM IN LIVERMORE, CA. WHILE DRIVING AT A SPEED OF APPROXIMATELY 45 MPH EASTBOUND ON W JACK LONDON BLVD (PAST WOLF HOUSE DRIVE), THE CAR'S COMPUTER DISPLAYED AN "UNABLE TO DRIVE" MESSAGE (ERROR CODE DI_A137) AND INSTRUCTED US TO PULL OVER. SINCE WE WERE ON A 2-LANE ROAD WITH NO SHOULDER WE PROCEEDED TO THE NEAREST DRIVEWAY (TURNING LEFT TO A DRIVEWAY AT ~1105 W JACK LONDON BLVD). THE CAR VIBRATED VIOLENTLY THEN SHUTDOWN. THE ESTIMATED TIME BETWEEN THE INITIAL WARNING AND SHUTDOWN WAS ONLY ABOUT 5 TO 10 SECONDS. OTHER ERROR CODES/MESSAGES DISPLAYED WERE "POWER REDUCED" (DIR_A126) AND "VEHICLE SHUTTING DOWN" (DI_A063). WE CALLED TESLA ROADSIDE ASSISTANCE FROM THE VEHICLE AND WERE INSTRUCTED TO POWER CYCLE THE CAR BY HAVING ALL PASSENGERS AND DRIVER EXIT THE CAR, CLOSE ALL DOORS, THEN HAVE THE DRIVER ENTER AND STEP ON THE BRAKE. WE DID THIS AND THE CAR RESTARTED AS NORMAL. WE DROVE HOME FOR ABOUT 45 MINUTES WITHOUT INCIDENT, BUT WE WERE OBVIOUSLY CONCERNED THAT THIS COULD HAPPEN AGAIN, SO WE KEPT TO THE RIGHT LANES WHENEVER POSSIBLE AND LIMITED SPEED. OTHER INFORMATION: ABOUT 20 MINUTES PRIOR TO THIS INCIDENT WE HAD CHARGED THE VEHICLE AT THE LIVERMORE TESLA SUPERCHARGER. IT WAS ALSO A RECORD HOT DAY (111 F). THIS IS A NEW CAR PURCHASED IN JULY 2020 AND AT THE TIME THE ODOMETER WAS APPROXIMATELY 1,300 MILES. THE EARLIEST SERVICE APPOINTMENT I COULD GET IS SCHEDULED FOR 9/17/2020, SO I DO NOT HAVE ANY ADDITIONAL INFO FROM TESLA ON WHY THIS HAPPENED, OR HOW THIS WILL BE REPAIRED. THE SERVICE AGENT MENTIONED A FIRMWARE FAILURE AS A POSSIBLE CAUSE. WE WERE FORTUNATE TO BE ABLE TO GET OFF THE ROAD BEFORE THE CAR COMPLETELY STOPPED BUT IF THIS HAPPENED ON A FREEWAY, WE MAY HAVE BEEN IN A HIGH SPEED CRASH WITH A STALLED CAR.
NHTSA ID Number: 11354646
Complaint Date: 2020-09-13
Fail Date: 2020-06-26
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: CHRYSLER
Vehicle Model: TOWN AND COUNTRY
Model Year: 2016
Summary
SLIDING DOOR LOCK ACTUATORS FAILED ON BOTH PASSENGER SIDE AND DRIVERS SIDE BEFORE 38,000 MILES CREATING A SAFETY ISSUES WHEREBY PASSENGERS MAY NOT BE ABLE TO EXIT VEHICLE IN CASE OF CRASH OR FIRE.
Read More...NHTSA ID Number: 11354645
Complaint Date: 2020-09-13
Fail Date: 2020-09-01
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: ELANTRA
Model Year: 2013
Summary
THE AIRBAG LIGHT ON THE DASHBOARD OF MY CAR GOES ON AND OFF AS I'M DRIVING OR WHEN THE CAR IS NOT IN MOTION. APPARENTLY THIS IS DUE TO THE CLOCK SPRING NEEDING TO BE REPLACED. SEVERAL HYUNDAIS HAVE HAD THIS PROBLEM SO HYUNDAI EXTENDED ITS WARRANTY FOR CERTAIN MODELS. THE 2013 ELANTRA SEDAN IS COVERED UNDER THIS WARRANTY, HOWEVER, THEY FAILED TO INCLUDE THE GT MODEL. THE GT MODEL HAS THE EXACT SAME PART WITH THE EXACT SAME ISSUES, THEREFORE IT SHOULD BE INCLUDED UNDER THE WARRANTY. THIS IS A TERRIBLE SAFETY ISSUE SINCE MY AIRBAGS WILL NOT DEPLOY IF I GET INTO A COLLISION.
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