Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354478
Complaint Date: 2020-09-11
Fail Date: 2020-09-07
Manufacturer’s Name: Ford
Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2012
Summary
TL* THE CONTACTS DAUGHTER OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE HIS DAUGHTER WAS STARTING THE VEHICLE, THE ELECTRONIC POWER STEERING WARNING LIGHT ILLUMINATED. THE DRIVER TURNED OFF AND RESTARTED THE VEHICLE AND THE WARNING LIGHT WAS NO LONGER ILLUMINATED. THE VEHICLE WAS TAKEN TO JOE MYERS FORD LOCATED AT 16634 NORTHWEST FWY, HOUSTON, TX 77040, (713) 766-3600, AND WAS DIAGNOSED THEY RETRIEVED CODE:U3000:49 IN PSCM WITH NEEDING STEERING GEAR TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.*LN*JB
NHTSA ID Number: 11354477
Complaint Date: 2020-09-11
Fail Date: 2020-06-20
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: INFINITI
Vehicle Model: G37
Model Year: 2009
Summary
I WAS DRIVING MY VEHICLE ON A STATE HIGHWAY WITH NO BREAKDOWN LANE, ONLY A 'SOFT SHOULDER' GOING ABOUT 70 MPH IN THE MIDDLE LANE. THERE WAS A VEHICLE IN FRONT OVER ME GOING ABOUT 65 MPH AND THE FURTHEST LEFT LANE WAS MOVING CLOSER TO MY SPEED. WHEN THERE WAS AN OPENING, I SIGNALED AND BEGAN CHANGING LANES WHEN THE VEHICLE BEGAN JERKING AND LOSING POWER. THERE WAS A CAR APPROACHING FAST IN THAT LEFT LANE AND ALSO THE VEHICLE THAT WAS BEHIND ME IN THE MIDDLE LANE BEGAN CLOSING IN. I NEARLY CAUSED A THREE CAR PILE UP TRYING GET OVER TO THE SOFT SHOULDER. THESE VEHICLES ARE EQUIPPED WITH A VQ37VHR MOTOR WHICH INFINITI EQUIPPED WITH A PAPER GASKET IN THE DEPTHS OF THE MOTOR CALLED A 'GALLEY GASKET'. ITS CHEAP FRAGILE DESIGN CAUSES LOSS OF POWER AND FOR THE VEHICLE TO NOT EXCEED 2500 RPMS WHICH IS VERY UNSAFE FOR HIGHWAY DRIVING AS MANY TIMES IT IS NECESSARY TO SAFELY NAVIGATE OR EVEN EXIT THE ROADWAY. THE PAPER GASKET CAUSES INEVITABLE DEMISE TO THE MOTOR ALLOWING OIL TO ENTER WHERE IT SHOULD NOT. THIS IS ALL BEFORE THE CHECK ENGINE LIGHT EVEN ILLUMINATES. ONCE THE LIGHT COMES ON, IT WILL DISPLAY A CODE 'P0011' AND/OR 'P0021' WHICH CALLS FOR THE VARIABLE VALVE TIMING SOLENOID TO BE ADDRESSED. I REPLACED BOTH, CHANGED THE OIL, AND THE CAR DROVE FINE FOR A FEW DAYS THEN THE SAME THING REPEATED. AFTER GOING TO NUMEROUS SHOPS AND THEM EITHER NOT WANTING TO TAKE ON THE JOB OR NOT KNOWING WHAT ELSE THE ISSUE MAY BE, I WENT TO THE INFINITI DEALERSHIP AND WAS TOLD THAT I NEED A NEW MOTOR. AFTER EXTENSIVE RESEARCH, I'VE COME ACROSS THOUSANDS OF OWNERS EXPERIENCING THE SAME ISSUE. THE MORE HANDY ONES WITH TIME HAVE DISCOVERED THIS 'NISSAN' CORK PAPER GASKET CAUSING THE ISSUE. INFINITI DESIGNER AND MANUFACTURED THESE MOTORS WITH POOR QUALITY GASKETS THEN CHARGE THE CUSTOMER UPWARDS TO $3000 TO FIX THE PROBLEM THEY CAUSED THROUGH THEIR OWN NEGLIGENCE OR OVER $5000 FOR A NEW MOTOR.
NHTSA ID Number: 11354476
Complaint Date: 2020-09-11
Fail Date: 2020-09-07
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2011
Summary
THE STEERING IS KNOCKING WHEN TURNING WHEN STATIONARY AND WHEN IN MOTION. THE STEERING LOCKS IN MID TURN WHILE IN MOTION.
Read More...NHTSA ID Number: 11354475
Complaint Date: 2020-09-11
Fail Date: 2020-03-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: ACURA
Vehicle Model: TL
Model Year: 2001
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2001 ACURA TL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ACURA OF TEMPE (7800 S AUTOPLEX LOOP, TEMPE, AZ 85284; (480) 344-5800) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF
NHTSA ID Number: 11354474
Complaint Date: 2020-09-11
Fail Date: 2020-09-08
Manufacturer’s Name: Newmar Corporation
Vehicle Make: NEWMAR
Vehicle Model: DUTCH STAR
Model Year: 2018
Summary
DEF SYSTEM FOR DIESEL ENGINE STARTED TO FAIL CAUSING REDUCTION IN PERFORMANCE OF MOTOR HOME. IF I HAD NOT BEEN ABLE TO GET DIRECTLY TO A FREIGHTLINER SERVICE CENTER, I WOULD HAVE ENDED UP ON THE INTERSTATE ABLE TO GO ONLY FIVE MILES PER HOUR AND NEEDING TO BE TOWED. THIS IS AN ON GOING KNOWN PROBLEM WITH THESE ENGINES MANUFACTURED BY CUMMINS. THIS PARTICULAR PART IS FAILING ON A REGULAR BASIS ACROSS MANY CHASSIS MAKERS CAUSING A POTENTIAL DANGER TO THE OWNERS OF THESE COACHES. THE PARTICULAR PART IS CALLED A DEF HEAD THAT REGULATES AND METERS THE POLLUTION REDUCING DEF FLUID. THIS PART NEEDS TO BE IMPROVED AND IF IT DOES FAIL, A BETTER SOLUTION NEEDS TO BE IMPLEMENTED THAT DOES NOT DERATE THE ENGINE PERFORMANCE TO THE POINT OF BEING DISABLED LEAVING PEOPLE STRANDED.
NHTSA ID Number: 11354473
Complaint Date: 2020-09-11
Fail Date: 2020-08-26
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: COLORADO
Model Year: 2015
Summary
POWER STEERING AND STABILITRAK WARNING INDICATOR COMES ON WHILE DRIVING VEHICLE WITH POWER STEERING GOING OUT IMMEDIATELY. STOPPING ON THE SIDE OF THE ROAD, SHUTTING OFF THE VEHICLE, AND THEN TURNING IT ON RESETS THE POWER STEERING AND ALL IS FINE, HOWEVER, WITH THE STEERING FAILING WHILE DRIVING IT IS A SERIOUS SAFETY ISSUE. IT HAS NOW HAPPENED TWICE IN A WEEK WITH THE VEHICLE HAVING LESS 50K MILES. THE FIRST OCCURRENCE WAS DURING CITY DRIVING A LOW SPEED, THE SECOND WAS ON HIGHWAY. DEALER IS NOW SAYING THE RACK AND PINION NEEDS TO BE REPLACED AT A SIGNIFICANT COST.
Read More...NHTSA ID Number: 11354472
Complaint Date: 2020-09-11
Fail Date: 2020-09-05
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: TACOMA
Model Year: 2006
Summary
TL* THE CONTACT OWNS A 2006 TOYOTA TACOMA. THE CONTACT STATED THAT THE SUBFRAME WAS RUSTED AND THE VEHICLE WOULD NOT PASS STATE INSPECTION. THE VEHICLE WAS TAKEN TO GLOUCESTER TOYOTA LOCATED AT 6357 GEORGE WASHINGTON MEMORIAL HWY, GLOUCESTER, VA 23061, AND THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT THE VEHICLE WAS SUBJECTED TO NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION). THE VEHICLE WAS REPAIRED. THE TECHNICIAN ALSO INFORMED THE CONTACT ABOUT AN UNKNOWN FRAME RECALL THAT HAD EXPIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRAME WAS RUSTED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,000.*JB
NHTSA ID Number: 11354471
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2011
Summary
FOR THE LAST MONTH THE VEHICLE HAS STALLED WHILE DRIVING AND IN SOME CASES WOULD NOT START. I RECENTLY DISCOVERED THAT THERE IS A SAFETY RECALL V62 FUEL PUMP RELAY PROBLEM IN THE MODEL. I HAVE BEEN TOLD THAT THE FIX FOR THIS PROBLEM WILL NOT BE AVAILABLE UNTIL DECEMBER. I USE THE CAR DAILY AND FOR LONG TRIP AND FEAR IT IS A SAFETY HAZARD. CHRYSLER RECOMMENDS BRING THE CAR IN FOR A TEMPORARY FIX WHICH IS WORRISOME.
NHTSA ID Number: 11354470
Complaint Date: 2020-09-11
Fail Date: 2020-09-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ACCORD
Model Year: 2013
Summary
ENGINE IS MAKING GRINDING/SCREECHING NOISE WHEN THE CAR STARTS, EVERY SINGLE TIME. THE MILEAGE ON THE CAR IS JUST 65,000. HONDA DEALERSHIP DOES NOT EVEN KNOW WHAT THE ISSUE IS. NO RECALL YET.
NHTSA ID Number: 11354469
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2018
Summary
SUBARU FORESTER 2018 AIR BAG WON'T TURN ON WITH ADULT IN FRONT PASSENGERS SEAT. I HAVE SEVERAL PHOTOS TO SHOW THAT IT IS OFF FOR SEVERAL MINUTES. NOT THE FIRST TIME THIS HAS HAPPENED BUT THE FIRST TIME I WAS ABLE TO DOCUMENT IT.
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