Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11354488

Complaint Date: 2020-09-11

Fail Date: 2020-09-11

Manufacturer’s Name: Chrysler (FCA US, LLC)

Vehicle Make: JEEP

Vehicle Model: WRANGLER

Model Year: 2015


Summary

ON TWO OCCASIONS, WHEN PASSING ANOTHER VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED FULLY AND DID NOT DISENGAGE. THE PEDAL RETURNED TO THE DISENGAGED POSITION, BUT THE THROTTLE DID NOT. THIS HAPPENED IN BETWEEN SHIFTS OF THE MANUAL TRANSMISSION. TAPPING ON THE THROTTLE DID NOT RESOLVE THE CONDITION. I HAD TO KEEP THE CLUTCH DEPRESSED CAUSING REDLINE RPMS. THE IGNITION HAD TO BE TURNED OFF WHILE DRIVING. WHEN THE IGNITION WAS TURNED BACK ON, THE THROTTLE RETURNED TO NORMAL. THIS HAPPENED WHILE IN MOTION ON THE HIGHWAY.

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NHTSA ID Number: 11354487

Complaint Date: 2020-09-11

Fail Date: 2020-09-09

Manufacturer’s Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: ESCAPE

Model Year: 2017


Summary

THE CAR STALLS ON AN OCCASIONAL BASES AT A TRAFFIC LIGHT AFTER SITTING AT THE LIGHT FOR A BIT. TAKING THE FOOT OFF THE BRAKE DOES NOT START THE CAR UP. I PURCHASED A MACHINE TO DETECT CODES AND NOTHING CAME UP.

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NHTSA ID Number: 11354486

Complaint Date: 2020-09-11

Fail Date: 2020-09-06

Manufacturer’s Name: Subaru of America, Inc.

Vehicle Make: SUBARU

Vehicle Model: OUTBACK

Model Year: 2016


Summary

WHILE DRIVING ON THE HIGHWAY, THE TRANSMISSION IN MY 2016 SUBARU OUTBACK STARTED MAKING A LOUD GRINDING SOUND AND VIOLENTLY HALTED THE CAR TO A STOP. I WAS LUCKY ENOUGH THAT IT WASN'T DURING A BUSY TIME AND AN ACCIDENT WAS NARROWLY AVOIDED. THIS TRANSMISSION ONLY HAD 67,000 MILES ON IT AND IS ACTUALLY THE SECOND TRANSMISSION THAT CAR HAS HAD. IN 2018 THE TRANSMISSION HAD TO BE REPLACED AFTER 68,000 MILES. LUCKILY IT WAS FULLY COVERED UNDER AN EXTENDED WARRANTY I PURCHASED WHEN I BOUGHT IT. LATER THE TRANSMISSIONS WERE GIVEN A WARRANTY EXTENSION WHICH EXTENDED THE WARRANTY TO 100,000. THE NEWEST TRANSMISSION (THE ONE THAT JUST VIOLENTLY GRINDED TO A HALT ON THE HIGHWAY) CURRENTLY HAS 67,000 MILES ON THAT NEW TRANSMISSION, BUT SUBARU WILL NOT HONOR THE 100,000 WARRANTY EXTENSION BECAUSE THE REMAINDER OF THE VEHICLE HAS 135,000 MILES ON IT. I DO COUNT MYSELF LUCKY THAT THIS DIDN'T CAUSE AN ACCIDENT BECAUSE I HAD MY FAMILY IN THE VEHICLE WITH ME AND WE COULD'VE BEEN SERIOUSLY HURT.

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NHTSA ID Number: 11354485

Complaint Date: 2020-09-11

Fail Date: 2020-07-30

Manufacturer’s Name: Tesla, Inc.

Vehicle Make: TESLA

Vehicle Model: MODEL Y

Model Year: 2020


Summary

HERE IS A TESLA MODEL Y IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37390387?ROWNUMBER=4 THE FRONT SUSPENSION HAS FALLEN OFF. IT IS HIGHLY LIKELY THAT THE REASON IT FELL TO BITS IS THAT THE NUTS CAME LOOSE. HERE IS THE FORUM THREAD THAT PROVES THIS BOLT FALLS OFF FAR TOO EASILY. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/BE-AWARE-TIE-ROD-SAFETY-LIFE-AND-DEATH-ISSUE.205014/ NATURALLY THE TESLA FANBOYS RUSH TO THE DEFENSE OF THE SACRED TESLA. I WOULD BE GRATEFUL IF YOU WOULD INVESTIGATE THIS AND ASK TESLA TO GLUE THE SUSPENSIONS ON A BIT BETTER. THANK YOU KEEF

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NHTSA ID Number: 11354484

Complaint Date: 2020-09-11

Fail Date: 2020-09-11

Manufacturer’s Name: Nissan North America, Inc.

Vehicle Make: NISSAN

Vehicle Model: ALTIMA

Model Year: 2013


Summary

ALL INTERIOR DOOR LATCHES DO NOT FUNCTION PROPERLY. DOORS DO NOT OPEN FROM THE INSIDE. A SERIOUS SAFETY DEFECT.

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NHTSA ID Number: 11354483

Complaint Date: 2020-09-11

Fail Date: 2020-08-02

Manufacturer’s Name: Nissan North America, Inc.

Vehicle Make: NISSAN

Vehicle Model: TITAN

Model Year: 2017


Summary

ON 8/2/2020 VEHICLE WAS TRAVELING MIDDLE LANE WEST BOUND ON NIMITZ CROSS STREET MOKAUEA ST. SLOWING TO STOP AT A LIGHT VEHICLE RPM SPUTTERED THEN LIGHT CHANGED AND AS ACCELERATOR DEPRESSED NO POWER OCCURRED. TURNED ON HAZARDS AND CHANGED TO RIGHT LANE WHERE VEHICLE STALLED OUT. TURNED VEHICLE OFF AND THEN ON AND POWER RESUMED WITH CHECK ENGINE LIGHT. SECOND INCIDENT SAME DAY TURNING LEFT FROM LEILEHUA RD ONTO H2S THE VEHICLE SPUTTERED AND DIED. TURNED VEHICLE OFF THEN ON AND POWER RESUMED. TOOK TO THE DEALER WITH CHECK ENGINE LIGHT AND NO CODES. SECOND INCIDENT ON 8/20/2020 TURNING RIGHT FROM HOOMALU ST TO MOANALUA RD VEHICLE LOST POWER SO CAME OFF ACCELERATOR AND REDEPRESSED AND POWER RESUMED WITH CHECK ENGINE LIGHT COMING ON. TOOK TO DEALERSHIP WHERE THEY CURRENTLY HAVE AND UNABLE TO DETERMINE ISSUE. DANGEROUS SITUATION AS BOTH INCIDENTS HAPPENED WITH A MOVING VEHICLE.

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NHTSA ID Number: 11354482

Complaint Date: 2020-09-11

Fail Date: 2020-09-09

Manufacturer’s Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: F-250

Model Year: 2017


Summary

WHEN DRIVING AT HIGHWAY SPEEDS AND YOU HIT A POT HOLE OR OTHER ROUGH BUMPS IN THE ROAD THE TRUCK DEVELOPS A SEVERE WOBBLE IN THE FRONT END UNTIL YOU CAN GET SLOWED DOWN TO ABOUT 40MPH. I AM CURRENTLY ON THE FOURTH ATTEMPT WITH THE DEALERSHIP TO FIX THE PROBLEM.

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NHTSA ID Number: 11354481

Complaint Date: 2020-09-11

Fail Date: 2020-03-01

Manufacturer’s Name: Honda (American Honda Motor Co.)

Vehicle Make: HONDA

Vehicle Model: ODYSSEY

Model Year: 1999


Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 1999 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000(AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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NHTSA ID Number: 11354480

Complaint Date: 2020-09-11

Fail Date: 2020-08-01

Manufacturer’s Name: Chrysler (FCA US, LLC)

Vehicle Make: DODGE

Vehicle Model: GRAND CARAVAN

Model Year: 2011


Summary

VAN WILL BOG DOWN AND THEN JUST SHUT OFF. WILL ALSO TAKE 5-6 TIMES BEFORE IT WILL RESTART. THE ELECTRICAL GOES HAYWIRE RANDOMLY. FOUND OUT THE TIPM IS BAD AND THERE WAS A RECALL ON OTHER VEHICLES DOING THE SAME EXACT THING DURING THE SAME YEARS.

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NHTSA ID Number: 11354479

Complaint Date: 2020-09-11

Fail Date: 2020-09-11

Manufacturer’s Name: General Motors, LLC

Vehicle Make: CHEVROLET

Vehicle Model: MALIBU

Model Year: 2017


Summary

AFTER PUTTING MY 2017 CHEVY MALIBU INTO PARK AND TURNING IT OFF A MESSAGE APPEARS ON THE DASH SAYING "SHIFT TO PARK". THIS DOESN'T HAPPEN EVERY TIME, BUT ENOUGH TO HAVE CONCERNS ABOUT IT.

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Bestseller No. 1
THINKCAR Bidirectional Scan Tool, THINKSCAN 689BT All System Automotive Diagnostic Tool, Bi Directional OBD2 Scanner with ECU Coding, 34 Services, FCA Autoauth, CANFD and DoIP, Wireless Update
  • [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way, and we’ll provide a solution within 24 hours.
  • [Good News] THINKSCAN 689BT is the most competitive automotive scan tool to date, offering wireless updates with no subscription fees(valued 500Buc.ks) . With all the features of THINKTOOL PD8,PRO, built on Android 10 platform with 4-core CPU, 4GB RAM and 64GB ROM, serving up to 5X faster than older MAX/MINI/PLUS vehicle scanners, no more slow and delayed feedbacks, it's time to update your garage tool.
  • [Big Money Saver] Premium THINKSCAN 689BT Wireless Diagnostic Scanner, save up to 400USD per year, includes all useful features: Full bi-directional controls, ECU coding, 34+ services, OEM all system diagnostics, Worldwide vehicles coverage, CAN FD & DoIP, FCA AutoAuth(The 689BT only provides a login and purchase portal, and users are required to register for an FCA account and pay a membership fee in order to perform the relevant automotive diagnostics)
  • [3000+ Active Tests]Active testing is one of the most useful features in automotive maintenance and greatly improves mechanic efficiency. THINKCAR 689BT bidirectional scanner can send action commends to vehicle sub-systems or components for active test without using vehicle controls. It can perform various tests such as: EVAP Test, Fuel Trim Reset, Injector Buzz Test, Window/ Mirror/ Door Lock Test, Pump and Value Tests, etc. Get functions from "Diagnose>Car Model>System>Active Test".
  • [Hot Advanced Features] 689BT bidirectional tool newly adds ECU Coding, Power Balance, Flash Hidden Functions, Reset Adaptive Data, Match Replaced Components, Customize OE-Settings. Such as: 1. changing the color of interior lights 2. switching on/off the auto hold, 3. customizing dash kits 4. activating the auto side mirror folding function 5. disables auto start-stop. Note: Coding functions vary by model&year.
Bestseller No. 2
Thinkcar ThinkScan 689 OBD2 Scanner, Bidirectional Scan Tool with Lifetime Free Update, 34+ Reset, 3000+ Active Test, ECU Coding, PMI, All System Diagnostic Scanner for Car, CANFD & DOIP, FCA SGW
  • 【Thinkcar ThinkScan 689 Professional Car Diagnostic Tool】Tired of renew fees? Thinkscan 689 scanner provides dealer-level advanced functions for lifetime free update for auto mechanics and repair shops. 34+ Services, 3000+ Active Test, 100+ Brands Coverage, 64G Memory, Android 10, AutoAuth for FCA SGW, CAN-FD, DOIP, Setting & Changeover, ECU Coding, Component Matching, Power Balance, VAG Guided Functions. Unlimited functions with better compatibility. You can always trust Thinkcar scanner.
  • 【Over 34 Reset Services + Adaptation + Relearn + Calibration + Initialization + Matching】Made for workshops, Thinkscan 689 scanner provides 34+ services for 10,000 vehicles: Auto VIN Detect, ECU Coding, Adaptation, Matching, such as Gear/SAS/EPB/TPMS/DPF/IM.MO/BMS/ETS/Oil/Brake/AFS/GEARBOX/SUNROOF/SUS Reset, ABS Bleed, Injector coding, etc. Warm tips: Compatibility may vary on vehicles' model and year, please check the compatibility before purchase to make sure it works well on your cars.
  • 【Real Active Test】Thinkscan 689 scan tool features over 3000+ full bi-directional control ability, to send commands to vehicle’s systems/components, to verify system input/output without using the vehicle's controls, e.g. turn on the radiator fan, modulate the throttle, open/close windows, operate mirrors, Injector Buz Test, turn on interior&exterior lights, sound horn, test door lock actuators, turn on/off front/rear side ACM Solenoid, Vehicle level position calibration, Wheel Speed Sensor Supply.
  • 【OEM Full System Diagnostics】Thinkscan 689 diagnostic tool can access ALL available modules, like Engine, Transmission, Airbag, ABS, ESP, TPMS, Im.mobilizer, Gateway, Steering, Radio, Air conditioning, ect. to read ECU info, read/clear DTCs, view live data, retrieves freeze-frame, and perform bi-directional control to command the components to pinpoint faults. With just a simple click, it provides you with accurate and in-depth diagnostics.
  • 【Superior Compatibility, Support DoIP and CANFD, FCA & SGW】Thinkscan 689 car scanner works on most OBDII-compliant vehicles worldwide in US, Europe, Asia, Africa, and Australia for 12V cars, SUV, light truck, hybrids, and even roadster. And it supports CAN FD and DOIP protocol, which help you easily read different car models without encountering any sort of communication barrier. Thinkscan 689 brings you the best as your daily business helper and never lets you drop the ball!
Bestseller No. 3
Thinkdiag OBD2 Scanner Bluetooth, Full System Bidirectional Diagnostic Scan Tool OE-Level Code Reader with ECU Coding,15+ Reset Service, FCA AutoAuth, All Software 1 Year Update Fits for iOS & Android
  • 【🔧 15+ Advanced Reset & Calibration Functions】The Thinkdiag scanner provides 15+ professional maintenance functions, including:✔ Oil Reset | ✔ ABS Bleeding | ✔ Injector Coding | ✔ SAS Reset✔ TPMS Reset | ✔ BMS Reset | ✔ Transmission Adaptation | ✔ AFS Reset | ✔ Sunroof Calibration | ✔ Brake Reset | ✔ Suspension Relearn | ✔ Electronic Throttle Relearn | ✔ Seat Calibration | + More reset/relearn/calibrate/adaptive functions under automotive full systems diagnostic menu. Ideal professional OBD-II scanner for mechanics and DIY enthusiasts, Thinkdiag delivers factory-level diagnostics with adaptive relearn capabilities for precise vehicle servicing.
  • 【🚗 Full-System Diagnostics OBD2 Scanner Bluetooth】 Thinkdiag OBD2 Scanner supports all Systems diagnostic function, it can read/clear DTCs, read live data, read control module information, actuation tests and maintenance functions for ECM, BCM, SRS, TCM, BMS, TPMS, SAS, A/C system etc... It works with most car models after 1996, cover more than 120+ car brands. All car make and reset software come with 1 year update without any charge, much valuable and powerful than other scanners in the market.
  • 【⚙️ ECU Coding & Hidden Feature Activation】Thinkdiag diagnose obd2 scanner bluetooth allows you to match the replaced components with ECU, flash hidden functions for BMW, for GM, for Benz etc. Disable some annoying features, customize vehicle's settings to improve performance. No matter you are private owner or professional technician, Thinkdiag is a powerful and handy scanner in your repair tool list. ECU coding is not suitable for every car models, please check with us before purchse.
  • 【🔄 Bidirectional Control & Active Testing】 Thinkdiag car code reader actuates solenoids and actuators for active testing, send commands to systems/components to test their real-time working status, without using manual vehicle controls which saves much diagnostic time and effort to identify malfunction causes. You can check windows, doors, mirrors, sunroof, fans, fuel pump and other parts working status by actuation test function.
  • 【📲 Intelligent Diagnostic Tool with Auto-VIN】Thinkdiag Bluetooth OBD2 scanner makes your smart phone device become a professional vehicle diagnostic tool, it compatible with Android and iOS system. Auto-VIN function supports the Thinkdiag identifies the most car models automatically, if autovin failed, you can choose car info manually. Full system Vehicle health report will be automatically created after diagnosis, report can be shared. Live Data Stream combined 4-in-1 Graphing+Data Record better for monitoring vehicle performance and analyze the abnormal parameter.
Bestseller No. 4
Thinkdiag2 All System Bidirectional Control OBD2 Diagnostic Scanner for iOS & Android, Bluetooth Scan Tool with CAN-FD Protocol, AutoVIN, Active Test, 15+ Reset Functions, ECU Coding, 1 Year Fr-ee
  • 【Cost-effective OBD2 scanner】 Thinkcar Thinkdiag2 is the most powerful wireless diagnostic tool for it's price! Equipped with multi-functions of Newly added CAN-FD protocol, Bi-Directional control(Active Test), ECU coding, 15 Maintenance resets, All Systems diagnosis, Auto VIN, FCA AutoAuth, Unlock the protected FCA vehicle SGW module on Chrysler, Dodge, Jeep, Alfa Romeo, and Fiat vehicles manufactured after 2019.120+ Car brands coverage, No IP limited, etc. Good for workshops & DIYers. Kindly send us VIN to check compatibility before purchase
  • 【OE-Level Full Systems Car Scanner with Added CAN FD Protocol】 Upgrade of Thinkdiag, Thinkdiag2 is a bluetooth diagnostic tool can diagnose Full System such as ECM, ABS, SRS, TCM, EPB, TPMS, SAS, A/C, BMS, etc. Thinkdiag2 can read/clear fault codes, read real-time data, read control module information,etc. As the only diagnostic scanner in this price range that supports the CAN-FD protocol, it suits for the latest GM(2019-) , saving $100 to buy a CAN FD adapter, reducing the risk of undetected errors to enhancing the user experience
  • 【Bidirectional Test & ECU Coding】This bi-directional scan tool Thinkdiag2 allows you to send commands from your smartphone directly to the vehicle's ECU for active testing, quickly locate problem areas, such as A/C clutch, windows, doors, sunroof, etc., reducing the diagnostic time and money. ECU Coding allows you to refresh hidden functions to optimize vehicle performance, customize vehicles, match the replaced components with ECU. (Note: kindly send us VIN to check compatibility before order.)
  • 【15+ Maintenance Functions】Thinkdiag2 OBDII code scanner is designed for individual car owners, DIYers, and small repair shops, which has a separate menu of 15 common special functions, such as Oil reset, EPB reset, SAS calibration, ABS bleeding, injector code, TPMS reset, etc. Enter from the all-system diagnostic menu to unlock more system special functions, and effectively handle the reset and relearn of most cars. Note: The Maintenance functions that each car can do may be different
  • 【120+ car brands & FCA Autoauth+10 languages】Thinkcar thinkdiag2 helps you to troubleshoot the problems fast for 100 + US, European, Asian vehicle brands after 1996 that use the OBDII protocol. Only support 12V cars, including gasoline cars and diesel cars. Supporting Autoauth allows you to unlock the protected FCA vehicle SGW module on Chrysler, Dodge, Jeep, Alfa Romeo, Fiat vehicles, etc. (Note: Only provide AutoAuth login portal, and need purchase the registration number on the AutoAuth website by yourself.) Multilingual function allows workshop mechanics to avoid language barriers and use it around the world Without restriction
SaleBestseller No. 5
Bidirectional Scan Tool, Thinkscan 672 Full System OBD2 Scanner Diagnostic Tool, Scanner for Car with Action Test, 28 Reset, CAN FD,Free Lifetime Upgrade
  • THINKCAR TK672 OBD2 Scanner: Powered by an MT8365 CPU with a 2.0GHz Cortex-A53 quad-core processor, the TK672 ensures quick and accurate diagnostics. It offers 32GB of ROM for ample diagnostic data and software storage. The 7-inch widescreen display (1024x600) provides clear and detailed visuals. Modern connectivity options include a TYPE-C charging port, USB 2.0, dual-band WiFi (2.4G/5G), and Bluetooth 5.0 with backward compatibility, ensuring seamless data transfer and updates. A 3150mAh/3.8V battery supports extended sessions. The 1.2-meter detachable DB15 diagnostic cable adds convenience and flexibility, making it easy to connect to various vehicles.
  • Full System OE-Level Diagnostic Tool:The THINKCAR TK672 is a factory-level scanner offering comprehensive diagnostics for all car systems, including ECM, ABS, airbags, SAS, EVAP, TPMS, BMS, and EPB. This versatile tool can read/clear codes, display live data in multiple formats, and supports Auto-VIN for one-click car info identification. With the TK672, you can easily pinpoint vehicle issues, generate detailed Wi-Fi reports, and ensure smooth, safe operation. Ideal for professional mechanics and car enthusiasts, the TK672 provides OE-level diagnostics at an affordable price, making vehicle maintenance and repairs easy and confident.
  • New Bidirectional Diagnostic Scanner:The newly released bi-directional control scanner designed for comprehensive vehicle diagnostics. This advanced tool allows users to send commands directly to the vehicle's ECU to perform active tests on a variety of subsystems, including injectors, coolant pumps, windows, wipers, headlights, mirrors, and more. Offering powerful testing features that significantly reduce diagnostic time, the TK672 is the ultimate solution for efficient and precise vehicle maintenance and repair.
  • 28 Reset services Premier Car Diagnostic Scanner:Specializing in 28 essential reset services, this powerful tool features important reset functions such as Oil Reset, I.M.M.O Reset,D.P.F Reset,SAS Calibration, ABS Bleeding, Injector Coding, AFS Reset, TPMS Reset. Each function is meticulously designed to address specific maintenance needs, ensuring comprehensive care for your vehicle. With intuitive pop-up guidance, the TK672 streamlines complex tasks, making vehicle maintenance more efficient and precise. Keep your vehicle in optimal condition with reliable and advanced reset services provided by the TK672.
  • Upgraded OBD2 Scanner supporting CANFD: The ultimate diagnostic tool supports a wide range of crucial protocols, including CANFD—now supporting for SGM, for GM, for CHRYSLER, and more—along with OBDII and EOBD, ensuring compatibility with over 140 vehicle brands. Main supported standards include ISO 14230-4 (KWP2000), ISO 15765-4 (CAN), ISO 9141-2 (ISO), ISO 14229 (UDS), and SAEJ 1850 (VPW & PWM). These protocols are essential for comprehensive vehicle diagnostics, allowing the scanner to read and clear trouble codes, monitor real-time data, and perform system tests wit high accuracy and efficiency.

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Last update on 2025-05-13 / Affiliate links / Images from Amazon Product Advertising API


 

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