Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353729
Complaint Date: 2020-09-08
Fail Date: 2020-03-03
Manufacturer’s Name: Kia
America, Inc.
Vehicle Make: KIA
Vehicle Model: SOUL
Model Year: 2015
Summary
AT THE END OF FEBRUARY 2020 MY VEHICLE WOULD NOT ACCELERATE OVER 40 MPH. THE VEHICLE WAS TAKEN TO THE LOCAL KIA DEALER FOR REPAIRS. REPORTEDLY THE ISSUE WAS RELATED TO THE CATALYTIC CONVERTER AND VALUE PURGE CONTROL, BOTH WHERE REPLACED. IN JUNE THE VEHICLE WAS TAKEN IN FOR AN OIL CHANGE, BUT THE TECHNICIAN RECOMMENDED IT BE RETURNED TO THE DEALER DUE TO METAL SHAVINGS SEEN IN THE TANK. KIA RECENTLY ISSUED A WARNING ABOUT CHANGING THE OIL AS RECOMMENDED. THE VEHICLE HAS BEEN PROPERLY MAINTAINED, YET THE OIL SEEMS TO EVAPORATE AFTER 1200 MILES. THIS IS PROBLEMATIC AND HAZARDOUS BECAUSE THE CHECK ENGINE LIGHT HAS NEVER ILLUMINATED WITH ANY OF THE NOTED ISSUES.
NHTSA ID Number: 11353728
Complaint Date: 2020-09-08
Fail Date: 2020-09-01
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: ACADIA
Model Year: 2012
Summary
THE BACK LIFE GATE DOES NOT STAY OPEN. IT WILL AUTOMATICALLY OPEN WITH PRESS OF BUTTON: HOWEVER, IT WILL NOT STAY OPEN AND WILL FALL DOWN FAST WITHOUT ANY INDICATION. IT IS VERY DANGEROUS.
Read More...NHTSA ID Number: 11353727
Complaint Date: 2020-09-08
Fail Date: 2020-09-06
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2002
Summary
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPENING THE REAL LIFT GATE, THE REAR LIFT GATE GLASS WINDOW SUDDENLY SHATTERED. DURING THE INCIDENT, THE PERSON SUSTAINED A FACIAL LACERATION WHICH REQUIRED MEDICAL TREATMENT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (FUTURE FORD LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 184,000.
NHTSA ID Number: 11353726
Complaint Date: 2020-09-08
Fail Date: 2020-07-01
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: CTS
Model Year: 2016
Summary
THE CADILLAC CUE DISPLAY FOR RADIO, INFO, HVAC, NAV, ETC. HAS BEGUN TO CRACK (AKA SPIDERWEB CRACKS) WHICH HAS NO MADE THE TOUCH SCREEN UNUSABLE AND BEGUN TO DEGRADE VEHICLE CA0PABILITY. THE DISPLAY FREQUENTLY BLINKS AND MAKES EMITS RANDOM AUDIO TONES BOTH OF WHICH ARE VERY DISTRACTING WHILE DRIVING AND CAUSING A SAFETY HAZARD.
NHTSA ID Number: 11353725
Complaint Date: 2020-09-08
Fail Date: 2020-06-04
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2017
Summary
THERE IS COOLANT LEAKING INTO THE ENGINE ON A CONSISTENT BASIS. I HAVE TO REPLACE THE COOLANT DAILY, AND IF NOT, THE CAR OVERHEATS MAKING IT A HAZARD ON THE ROADS. FORD IS AWARE THAT THIS IS A MANUFACTURER'S ISSUE BUT REFUSE TO ACKNOWLEDGE THAT IT SHOULD BE A RECALL. HTTPS://NAM01.SAFELINKS.PROTECTION.OUTLOOK.COM/?URL=HTTPS%3A%2F%2FFORD.OEMDTC.COM%2F4476%2F2-0L-ECOBOOST-COOLANT-IN-CYLINDERS-WHITE-EXHAUST-SMOKE-AND-OR-ILLUMINATED-MIL-2015-2019-FORD-LINCOLN&DATA=01%7C01%7CMARKWATSON%40STANFORDHEALTHCARE.ORG%7C57D1A43CAB98470F14FB08D833D48862%7C9866B506DC9D48DDB7203A50DB77A1CC%7C0&SDATA=HSPXFQ0ILJXN0C%2FS4W2AY47KQWBSXW89XG2CUQ16KT0%3D&RESERVED=0
NHTSA ID Number: 11353724
Complaint Date: 2020-09-08
Fail Date: 2020-09-07
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: PATHFINDER
Model Year: 2013
Summary
THIS HAPPENED TO ME YESTERDAY 09/07/2020 ON MY 2013 NISSAN PATHFINDER. I WAS DRIVING ABOUT 45 MILES AN HOUR ON A RURAL EMPTY ROAD WHEN THE SUNROOF MADE A POP SOUND AND EXPLODED. I LOOKED IN MY REAR VIEW MIRROR AND SAW A LARGE SHEET OF GLASS HIT THE ROAD AND DISINTEGRATE. WHEN I OPENED THE COVER FOR THE SUNROOF MOST OF THE GLASS WAS GONE. THE PIECES AROUND THE FRAME THAT REMAINED WERE SHATTERED. DOES ANYONE KNOW HOW TO JOIN A CLASS ACTION LAWSUIT?
NHTSA ID Number: 11353723
Complaint Date: 2020-09-08
Fail Date: 2020-08-19
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2014
Summary
I HAD A FLAT TIRE ON THE DRIVER'S SIDE REAR TIRE AND WHEN AAA CAME OUT TO CHANGE THE TIRE, THEY COULD NOT GET THE LUG NUTS OFF, SO AAA HAD THE CAR TOWED TO A LOCAL SHOP. THE SHOP HAD TOLD ME THAT THE LUG NUTS WHERE ALMOST IMPOSSIBLE TO GET OFF, WHICH THEY THOUGHT WAS DUE TO OVER TIGHTENING AND RECOMMENDED THAT ALL THE LUG NUTS ON ALL THE WHEELS BE REPLACED. I HAD THEM REPLACE ALL THE LUG NUTS. THEN A FEW MONTHS LATER AS I WAS DRIVING ON TOLLWAY DRIVING 60 MPH, I STARTED TO HEAR A THUMPING SOUND AND MY CAR SHAKING. THINKING I HAD ANOTHER FLAT TIRE I GOT OFF ON THE NEXT EXIT, WHICH WAS CLOSE TO THE SHOP I TOOK THE CAR BEFORE (LUCKILY). I TOLD THE SHOP MANAGER WHAT WAS HAPPENING AND WHEN THE SHOP TOOK THE CAR FOR A TEST DRIVE THE FRONT PASSENGER WHEEL BROKE OFF DAMAGING THE CAR AND LUCKILY NOT HURTING ANYONE. THE SHOP SAID THAT THE STEMS FOR LUG NUT BROKE OFF! HE WAS NOT SURE HOW THIS COULD HAVE HAPPENED. NOW THAT I HAVE READ THE OTHER COMPLAINTS ON THE NHTSA WEBSITE THIS SEEMS TO BE A MANUFACTURE DEFECT OF THE STEMS HOLDING THE LUG NUTS. IF THIS HAPPENED TO ME WHEN I WAS DRIVING TO WORK AT 60 MPH I COULD HAVE BEEN KILLED! THE COST TO FIX THE DAMAGE TO MY CAR IS $2,110.53, WHICH I HAD TO FILE A CLAIM WITH MY INSURANCE COMPANY, STATE FARM. CLAIM AND REPAIRS ARE STILL IN PROCESS. AFTER READING OTHER SIMILAR COMPLAINTS I DO NOT FEEL COMFORTABLE DRIVING THIS CAR ON THE HIGHWAY EVERYDAY GOING TO WORK.
Read More...NHTSA ID Number: 11353722
Complaint Date: 2020-09-08
Fail Date: 2020-08-23
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2014
Summary
I AM GETTING RANDOM SOFTWARE TRANSMISSION ISSUES. SOMETIMES THE CAR POWER FADES WHEN DRIVING ON MAJOR ROADS TO A STOP SO I HAVE TO RESTART THE CAR. I NOW AVOID DRIVING ON FREEWAYS BECAUSE OF THIS. SOMETIMES WHEN DRIVING ON MAIN ROADS I GET A MESSAGE TO SAY THAT I HAVE TO PUT THE CAR IN "PARK" TO CHANGE GEAR WHEN I WAS JUST DRIVING IN D AND DID NOT WANT TO CHANGE ANYWAY AS IT WAS IN AUTOMATIC NOT MANUAL. WHICH I DO NOT USE. AFTER THE MESSAGE THE CAR LOSES POWER AND I HAVE TO STOP TO PUT THE CAR IN "PARK" TO RESTART THE CAR TO CONTINUE ON MY JOURNEY, SOMETIMES I HAVE NO ISSUES. I HAVE REPORTED ISSUES PREVIOUSLY ABOUT THE CAR LOSING POWER WHICH WERE CLAIMED TO HAVE BEEN FIXED AFTER A RECALL FOR SOFTWARE UPDATES. THIS CAR IS CURRENTLY UNSTABLE, UNPREDICTABLE, UNRELIABLE AND DANGEROUS. I AM VERY CONCERNED ABOUT MY SAFETY AND RELUCTANT TO DRIVE THE CAR ANYWHERE. I FEEL UNEASY AS I DO NOT KNOW WHAT IS GOING TO HAPPEN NEXT. I HAVE NOTIFIED THE DEALER PREVIOUSLY AND TODAY BUT I NEED THIS ISSUE ESCALATED. I HAVE AN ALTERNATIVE USE OF A CAR (MY WIFE'S) WHICH I DRIVE TO AVOID THE ABOVE SAFETY CONCERNS AND PROBLEMS.
Read More...NHTSA ID Number: 11353721
Complaint Date: 2020-09-08
Fail Date: 2020-09-06
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2015
Summary
I AM GETTING REPETITIVE "SERVICE SHIFTER" NOTICES ON MY DASH. THIS CAN BE A SAFETY ISSUE IN MORE WAYS THAN JUST THE ISSUE WITH THE VEHICLE. #1 - I CANNOT SEE HOW FAST I'M GOING WHEN THAT IS BEING DISPLAYED ON MY INSTRUMENT PANEL. #2, WHEN I COMES ON, I HAVE TO TURN THE CAR OFF TO GET IT TO GO OFF, SOMETIMES IN 75 + MPH TRAFFIC. THIS IS A DANGER AND SAFETY HAZARD. #3 - I HAVE SPOKEN TO AND TAKEN TO DEALERSHIPS, WHICH TELL ME THEY CANNOT DO ANYTHING UNLESS IT IS ON, WHICH I FIND LUDICRIOUS AND HARD TO BELIEVE. I HAVE BEEN LOOKING ONLINE AND THIS IS A COMMON PROBLEM WITH JEEP VEHICLES. WHY HASN'T THERE BEEN A RECALL ON THIS? CLEARLY, SOMETHING IS VERY WRONG FOR THERE TO BE THIS MANY COMPLAINTS. THE ISSUE HAPPENS WITH THE VEHICLE IS IN MOTION, OR STATIONARY. THERE IS NO RHYME OR REASON TO WHEN IT HAPPENS. I HAVE NOT BEEN ABLE TO DRIVE TO THE DEALERSHIP WHEN IT COMES ON, BECAUSE I AM EITHER ON THE ROAD WHERE THERE ARE NO DEALERSHIPS, OR EARLY IN THE MORNING GOING TO WORK WHEN THE DEALERSHIP IS NOT OPEN, OR OTHERWISE NOT AVAILBLE. THIS NEEDS A RECALL ON IT IMMEDIATELY! I HAVE READ IT CAN BE FAULTY WIRING, WHICH HAS THE POSSIBILITY OF CAUSING A FIRE. I PAID FOR AN EXTENDED WARRANTY THROUGH MOPAR AND I NEED TO GET THIS FIXED. MY 2015 JEEP CHEROKEE SPORT HAS APPROX. 59,000 MILES ON IT, BUT THIS HAS BEEN HAPPENING OVER A PERIOD OF TIME. THE LAST TIME WAS 9/6 (SUNDAY) BUT IT'S BEEN HAPPENING ALMOST EVERY WEEK HERE RECENTLY. TURNING THE CAR OFF CLEARS IT, BUT THAT DOESN'T MEAN IT'S NOT DANGEROUS OR IT'S NOT CAUSING DAMAGE TO MY VEHICLE.
NHTSA ID Number: 11353720
Complaint Date: 2020-09-08
Fail Date: 2009-08-13
Manufacturer’s Name: MONACO COACH CORPORATION
Vehicle Make: HOLIDAY RAMBLER
Vehicle Model: NAVIGATOR
Model Year: 2003
Summary
TL* THE CONTACT OWNS A 2003 HOLIDAY RAMBLER ENDEAVOR. THE VEHICLE WAS EQUIPPED WITH GOODYEAR, TIRE LINE: G159, TIRE SIZE: 275/R70/R22.5, AND DOT NUMBER :(N/A) THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE FRONT PASSENGER SIDE TIRE EXPLODED WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT LOST CONTROL OF THE VEHICLE AND HIT A SIDEWALL BARRIER ON THE HIGHWAY. THE MOTOR HOME WAS NOT EQUIPPED WITH AIR BAGS. A POLICE REPORT WAS FILED AT THE SCENE OF THE ACCIDENT. THERE WAS WERE INJURIES REPORTED DUE TO THE ACCIDENT. THE MOTOR HOME WAS INITIALLY TOWED TO AN INDEPENDENT TOW YARD AND WAS THEN LATER TOWED TO ANOTHER INDEPENDENT MECHANIC WHO COULD REPAIR THE TIRE. THE MANUFACTURER (GOODYEAR) WAS NOTIFIED OF THE FAILURE AND A SETTLEMENT WAS MADE IN RELATION TO THE FAILURE. THE TIRE WAS REPAIRED. THE VEHICLE AND TIRE FAILURE MILEAGE WERE APPROXIMATELY 21,000.
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