Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353749
Complaint Date: 2020-09-08
Fail Date: 2020-09-04
Manufacturer’s Name: Subaru
of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE WINDOW IMPLODED WITH A LOUD NOISE, WITHOUT IMPACT, LEAVING PIECES OF GLASS, LARGE ENOUGH TO CAUSE SEVERE INJURIES. THERE WERE NO INJURIES REPORTED. THE CONTACT CALLED KOEPPEL SUBARU LOCATED AT 42-01 NORTHERN BLVD, QUEENS, NY 11101, (347) 846-0660, AND SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. *LN *TR
NHTSA ID Number: 11353748
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 3500
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 9V021000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING) COMPLETED AT LOCAL DEALER STAR DODGE CHRYSLER JEEP RAM LOCATED AT 5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222. THE CONTACT STATED AFTER THE REPAIRS WERE COMPLETED WHILE HIS WIFE WAS DRIVING SHE EXPERIENCED THE DEATH WOBBLE AND SKIMMED THE CEMENT WALL OF A BRIDGE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED NO ONE WAS INJURED OR SEEKED ANY MEDICAL ATTENTION. NO AIR BAGS DEPLOYED. THE CONTACT STATED HE HAD ALSO EXPERIENCED THE FAILURE WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WERE MADE AWARE OF THE FAILURE. THE CONTACT STATED HE HAD ALL 4 TIRES CHANGED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT WAS UNABLE TO SPEAK TO ANYONE. THE FAILURE MILEAGE WAS 119,175.
NHTSA ID Number: 11353747
Complaint Date: 2020-09-08
Fail Date: 2020-09-06
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: RAV4
Model Year: 2018
Summary
ON A STREET TURNING LEFT ON GREEN YIELDING TO ONCOMING TRAFFIC. IN MOTION OF TURNING AND THE OTHER CAR WHO WAS COMING HEAD ON OVER 80MPH CLIPPING MY FRONT END MAKING MY CAR SPIN 360 DEGREES AND AIR BAGS DID NOT DEPLOY.
Read More...NHTSA ID Number: 11353746
Complaint Date: 2020-09-08
Fail Date: 2020-09-06
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 1500
Model Year: 2020
Summary
THE REAR WINDOW SPONTANEOUSLY SHATTERED L. NOTHING HIT THE THE WINDOW AND THERE WAS NO EVIDENCE THAT AN OBJECT HIT THE WINDOW. THE BOTTOM CORNERS BROKE FIRST. THE TRUCK WAS PARKED AND OFF IN A PARKING LOT. THERE IS SEALANT ON ONE END OF THE WINDOW THAT APPEARS TO HAVE COME OUT.
Read More...NHTSA ID Number: 11353745
Complaint Date: 2020-09-08
Fail Date: 2019-10-25
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: SRX
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR WHEELS SWAYED BACK AND FORTH WITHOUT WARNING. THE CONTACT INITIALLY TOOK THE VEHICLE TO WALTERS GM AUTOMALL (505 N MAYO TRAIL, PIKEVILLE, KY 41501) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A TOE ADJUSTER LINK FAILURE AND REPLACED THE TOE LINK. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 56,462. *BF *TR
NHTSA ID Number: 11353744
Complaint Date: 2020-09-08
Fail Date: 2020-09-05
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SEDONA
Model Year: 2016
Summary
WHILE DRIVING DOWN AN UNLIT ROAD BY HAROLD PARKER STATE FOREST, IN MASSACHUSETTS. MY LOW BEAM HEAD LIGHTS SUDDENLY WENT OUT ( STOPPED WORKING ) AND NEVER CAME BACK ON. I USED MY HIGH BEAMS TO MAKE MY WAY HOME, MUCH TO THE DISMAY OF ON COMING TRAFFIC. I WENT TO THE LOCAL AUTO PARTS STORE THINK THAT THE BULBS BURNT OUT, BUT THAT IS NOT THE CASE. I TESTED THE FUSE AND RELAY AND EVERYTHING SEEMS FIND, SO NOW I AM MAKING AN APPOINTMENT WITH THE LOCAL KIA DEALER TO INVESTIGATE. MY WIFE INFORMED ME THAT IS HAD HAPPENED TO HER EARLIER THE SAME WEEK, BUT SHE THOUGHT IT WAS JUST HER EYES. THIS WAS A MAJOR PROBLEM GIVEN THE TIME OF NIGHT, THE INABILITY TO SEE WITHOUT BLINDING ON COMING TRAFFIC. I DID SOME LOOKING INTO THIS MATTER AND FOUND A LOT OF THE SAME COMPLAINTS ON THE WEB. PLEASE LOOK INTO THIS MATTER BEFORE SOMEONE GET INJURED OR WORSE, KILLED.
NHTSA ID Number: 11353743
Complaint Date: 2020-09-08
Fail Date: 2020-09-06
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: AVALANCHE
Model Year: 2011
Summary
UNABLE TO GET RECALL HELP OR SUPPORT TO FOR TAKATA AIRBAG RECALL SERVICE
Read More...NHTSA ID Number: 11353742
Complaint Date: 2020-09-08
Fail Date: 2020-09-06
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: 350Z
Model Year: 2007
Summary
AIRBAG WARNING LIGHT IS INTERMITTENTLY ON AND OFF ALL THE TIME WHILE THE VEHICLE IS RUNNING. THIS HAPPENS WHETHER THE VEHICLE HAS STOPPED FOR A TRAFFIC LIGHT OR IN MOTION.
Read More...NHTSA ID Number: 11353741
Complaint Date: 2020-09-08
Fail Date: 2020-02-15
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle Make: MERCEDES-BENZ
Vehicle Model: E350
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING OVER A BUMP IN THE ROADWAY, A POPPING SOUND WAS HEARD COMING FROM THE PANORAMIC ROOF. THE VEHICLE WAS TAKEN TO NAPLETON AUTOWERKS OF INDIANA LOCATED AT 1349 INDIANAPOLIS BLVD, SCHERERVILLE, IN 46375, WHERE THE WHEELS WERE BALANCED AND THE BRAKES CHECKED HOWEVER, THE FAILURE RECURRED AND BECAME WORSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.
NHTSA ID Number: 11353740
Complaint Date: 2020-09-08
Fail Date: 2020-09-05
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2012
Summary
FUEL IS LEAKING FROM VEHICLES FUEL RAIL ON LINE GOING TO INJECTORS.UNSAFE TO DRIVE.
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