Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352139
Complaint Date: 2020-08-30
Fail Date: 2020-08-28
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2013
Summary
CHECK ENGINE LIGHT CAME ON WITHOUT WARNING AND TWO MINUTES LATER MY ENGINE SEIZED IN THE MIDDLE OF A 4 LANE HIGHWAY AROUND A BLIND TURN. I FEARED FOR MY LIFE AS I COULDN'T MOVE MY VEHICLE AND CARS TRUCKS WERE ZOOMING BY AT 80 MPH. I HAD TO GET MY CAR PUSHED OFF THE ROAD TO SAFETY, LATER TOWED TO A LOCAL SHOP. WAS TOLD THE ENGINE WAS COMPLETELY SHOT. THIS IS COMMON WITH KIA ENGINES AS MY RESEARCH HAS SHOWN. MY MAKE AND MODEL HAVE HAD RECALLS BUT NOT MY VIN#. SEEMS HOWEVER I HAVE THE SAME PROBLEM. WHY WAS MY ENGINE NOT RECALLED? I'M LUCKY I WASN'T SERIOUSLY HARMED BUT NOW I'M LEFT WITHOUT A CAR AND FEAR LOOSING MY JOB BC I DON'T HAVE A WAY TO COMMUTE 35 MINUTES TO WORK NOW.
NHTSA ID Number: 11352140
Complaint Date: 2020-08-30
Fail Date: 2020-08-28
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2018
Summary
DEATH WOBBLE ALMOST CRASHED ON THE FREEWAY. DROVE OVER A BUMP ON THE FREEWAY AT 65 MPH. I TOOK IT TO A FORD DEALER THEY REPLACED A STEERING DAMPER. THIS DID NOT CORRECT THE PROBLEM. THERE WILL BE A FATAL CRASH IF SOMETHING IS NOT DONE ABOUT THESE VEHICLES. PLEASE HELP. THANK YOU
NHTSA ID Number: 11352141
Complaint Date: 2020-08-30
Fail Date: 2020-08-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: COMPASS
Model Year: 2017
Summary
THIS HAS HAPPENED ON MULTIPLE OCCURRENCES. THE VEHICLE IS OFF FOR MAX OF 3 HOUR PERIOD. UPON STARTING VEHICLE TO DRIVE, IT RUNS IDLE AND ENGINE WILL NOT TURN OVER. THE COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. CHECK ENGINE LIGHT IS ON. DRIVER'S SIDE CAN'T CONTROL PASSENGER SIDE FUNCTIONS. CLICKING SOUNDS HEARD FROM UNDERNEATH VEHICLE. FOG LIGHTS REMAIN ON AND BLIND SPOT LIGHTS ON SIDE MIRRORS REMAIN ON. VEHICLE WILL NOT TURN OFF.
Read More...NHTSA ID Number: 11352142
Complaint Date: 2020-08-30
Fail Date: 2019-12-15
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COBALT
Model Year: 2007
Summary
I WAS DRIVING THE CAR AND AFTER PARKING IT AND GETTING OUT SMELLED A STRONG ODOR OF GAS. I DIDN'T KNOW WHERE IT WAS COMING FROM SO DIDN'T THINK ANYTHING OF IT AND DROVE THE CAR A COUPLE MORE TIMES AND EACH TIME AFTER UPON LEAVING THE CAR SMELLED AGAIN A STRONG ODOR OF GAS. I DECIDED TO VISUALLY INSPECT THE UNDERSIDE OF THE CAR AND SAW GAS LEAKING FROM IN FRONT OF THE DRIVER SIDE REAR TIRE. I QUIT DRIVING THE CAR AND LOOKED ONLINE TO SEE IF OTHER PEOPLE WERE HAVING THIS SAME ISSUE AND THERE WERE. I CALLED A COUPLE CHEVY DEALERSHIPS AND ASKED IF THEIR WAS A RECALL AND WAS TOLD TO BRING IT IN AND THEY WOULD HAVE TO INSPECT IT TO DETERMINE IF IT WAS THE FUEL PUMP ASSEMBLY AND IF SO THEY WOULD FIX IT FOR FREE. KNOWING THE CAR WAS UNSAFE AND VERY DANGEROUS TO DRIVE I RENTED A CAR DOLLY AND BROUGHT IT TO A CHEVY DEALERSHIP APPROXIMATELY 35 MILES AWAY. AFTER INSPECTION WE WERE TOLD IT WAS NOT THE FUEL PUMP ASSEMBLY BUT THE GAS LINES. WE HAD TO PAY $634 TO HAVE THE CAR REPAIRED. REPAIR WAS DONE IN FEBRUARY 2020.THE CAR HAD ROUGHLY 88,000 MILES ON IT AT THE TIME PROBLEM NOTICED.
Read More...NHTSA ID Number: 11352143
Complaint Date: 2020-08-30
Fail Date: 2020-08-19
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2017
Summary
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Read More...NHTSA ID Number: 11352144
Complaint Date: 2020-08-30
Fail Date: 2020-08-30
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: TL
Model Year: 2000
Summary
I HAVE 4 GT RADIAL CHAMPIRO TOURING AS 205/60R-16. THEY HAVE ALL FORMED LARGE CRACKS ALONG THE LOWER SIDEWALL. THE TIRES WERE INSTALLED 1.5 YEARS AGO. I FEEL THAT THESE TIRES ARE UNSAFE AND AT RISK FOR A BLOWOUT. I CANNOT DRIVE THE VEHICLE DUE TO THESE TIRES. THE DOT # IS Y9J5CRVX4115 ON ALL 4 TIRES. THESE ARE STRUCTURAL CRACKS NOT COSMETIC.
Read More...NHTSA ID Number: 11352145
Complaint Date: 2020-08-30
Fail Date: 2020-08-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: FIAT
Vehicle/Equipment Model: 500X
Model Year: 2016
Summary
LIKE EVERYONE ELSE ON HERE MY CAR HAS MULTIPLE ISSUES. CAR SHIFTS HARD FROM FIRST TO SECOND GEAR. FUEL CAR PROPULSION SEEMS OFF, DRIVERS SIDE DOOR HANDLE BROKE, DAY TIME RUNNING LIGHTS DON'T WORK, TOUCH SCREEN ON DISPLAY QUIT WORKING, CAR DOESN'T ALERT ME OF LOW OIL LEVEL, IT HAS SHUT OFF BUT I'M PRETTY SURE IT'S A SAFETY FEATURE WHEN YOUR OIL IS TO LOW SO YOU DONT BLOW YOUR CAR UP, CAR USES WAAAYYY TO MUCH OIL, GAS MILEAGE ISN'T THAT GREAT, BRAKES WERE REPLACED EVER SINCE A LOT OF TIMES MY CAR WILL SCREECH WHEN I GO TO APPLY THE BRAKES, OH AND BATTERY IS BAD LITERALLY JUST REPLACED IT HAD CORROSION AND ACID LEAKING OUT. I REALLY WANTED TO LOVE THIS CAR BUT IT'S BEEN KIND OF A DISAPPOINTMENT. I AM THE SECOND OWNER, I BOUGHT IT IN 2018 WITH ABOUT 45K MILES AND IT JUST HIT 100K A CAR FOUR YEARS OLD SHOULD NOT HAVE THIS MANY PROBLEMS IT'S REALLY UNACCEPTABLE. ITS JUST MY EVERY DAY DRIVER I MAINTENANCE IT REGULARLY AND THE MILES ARE MOSTLY HIGHWAY MILES. ALL OF THIS JUST WITHIN 2 YEARS AND 50K MILES PRETTY UNBELIEVABLE. I AM TAKING IT TO A FIAT DEALERSHIP THIS WEEK TO SEE IF THEY CAN FIX SOME OF THESE ISSUES
NHTSA ID Number: 11352147
Complaint Date: 2020-08-30
Fail Date: 2020-08-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: 200
Model Year: 2013
Summary
I WAS DRIVING ON THE HIGHWAY AND THE PASSENGER SIDE SAFETY HEADREST SPONTANEOUSLY DEPLOYED. THERE WAS NO IMPACT TO THE VEHICLE WHICH WOULD CAUSE THIS. AFTER INSPECTION OF THE HEADREST I NOTICED BROKEN PIECES OF PLASTIC IN THE MECHANISM.
Read More...NHTSA ID Number: 11352148
Complaint Date: 2020-08-30
Fail Date: 2020-02-02
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: S10
Model Year: 2018
Summary
TRUCK HAS A SHUTTER PERIODICALLY AT LOW SPEEDS FEELS LIKE YOUR RUNNING OVER THOSE SPEED BUMPS ON THE SIDE OF THE ROAD THAT KEEP YOU AWAKE I THINK IT MIGHT BE THE TORQUE CONVERTER
Read More...NHTSA ID Number: 11352149
Complaint Date: 2020-08-30
Fail Date: 2020-08-01
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: CX-5
Model Year: 2013
Summary
WHEN I TRY TO TURN OFF THE CAR, IT REMAINS ON. I THEN HAVE TO SHIFT GEARS TO R THEN BACK TO P AND TURN IT OFF AGAIN TO COMPLETELY SHUT THE CAR OFF. IT HAPPENS EVERY TIME.
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