Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352020
Complaint Date: 2020-08-29
Fail Date: 2020-08-29
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2017
Summary
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Read More...NHTSA ID Number: 11352021
Complaint Date: 2020-08-29
Fail Date: 2020-08-27
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2015
Summary
8/27/2020 CAR HAD BEEN AT THE KIA DEALERSHIP 2 WEEKS BEFORE FOR THE SAME ISSUE...CAR SHUT DOWN ON THE FREEWAY AFTER 'CHECK HYBRID CHARGING SYSTEM' LIGHTS FLASHING 'SHUT DOWN ENGINE' LIGHTS FLASHING. KIA HAD DETERMINED CAR JUST NEEDED A 'HYBRID BATTERY UPDATE' FAST FORWARD...I WAS DRIVING TO VISIT MY MOTHER IN IDAHO, DRIVING ABOUT 75 MPH ON THE FREEWAY, WHEN THE SAME THING HAPPENED: 'CHECK HYBRID CHARGING SYSTEM, SHUT OFF ENGINE.' ALL THE LIGHTS STARTED FLASHING, AND 'POSSIBLE BATTERY MANAGEMENT SYSTEM ISSUE' DIAGNOSTIC FLASHED ON THE RADIO SCREEN. THE CAR STARTED LOSING POWER BEFORE LOCKING UP COMPLETELY, WHEEL LOCKING, SHUTTING OFF AND SPINNING OUT ON THE HIGHWAY. LUCKILY ANOTHER OTHER CARS WERE CLOSE BY OR ELSE THIS WOULD HAVE EASILY TURNED INTO A FATAL CRASH. 3 HOURS ON THE SIDE OF THE ROAD AND A $450 TOW INTO THE NEAREST KIA DEALERSHIP WHICH WAS 2 HOURS AWAY.. AND I FIND OUT IT'S A BLOWN HEV FUSE AND THE HYBRID SYSTEM/BATTERY HAS FAILED COMPLETELY. NOW I'M STUCK WITH A DEAD CAR. FAILED AT AROUND 79,500 MILES. THIS IS NOT THE FIRST KIA OPTIMA HYBRID TO DO THIS!!! RECALL THESE CARS BEFORE THEY KILL SOMEBODY!! I SHOULD NOT HAVE TO WORRY ABOUT A 5 YEAR OLD CAR SHUTTING DOWN AND LOCKING UP ON THE FREEWAY WHILE DRIVING. ESPECIALLY WITH KIDS IN THE CAR. I WILL NEVER BUY ANOTHER KIA AGAIN. IT HAS THE 10 YEAR 100,000 MILE WARRANTY WHICH KIA IS SAYING COVERS NO PART OF ANY REPAIRS. ODD SINCE THIS IS A KNOWN ISSUE WITH THESE HYBRIDS!! RECALL THESE DEATH TRAPS!!!
NHTSA ID Number: 11352022
Complaint Date: 2020-08-29
Fail Date: 2020-07-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2020
Summary
I AM LEASING THIS VEHICLE, BRAND NEW AT ONLY 8 MILES IT WAS ALREADY PULLING TO THE SIDES WHEN ON HIGHWAY. AT FIRST I THOUGHT IT'S A JEEP THING SINCE IT'S FIRST TIME DRIVING A JEEP, BUT I REALIZED IT'S UNSAFE ON HIGHWAY IT KEEPS PULLING TO THE SIDES! SO I RESEARCHED ONLINE AND FOUND MANY OTHERS ARE REPORTING THIS WITH THE 2020 AND 2019 WRANGLERS.
NHTSA ID Number: 11352023
Complaint Date: 2020-08-29
Fail Date: 2020-08-29
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2015
Summary
ON STARTING BRAKE WARNING INDICATOR CAME ONE DASH. BRAKE INDICATION LIGHT CAME ON. PARKING BRAKE HAD NOT BEEN APPLIED. SHIFTED TO REVERSE. VEHICLE WOULD NOT MOVE. SHIFTED TO DRIVE. VEHICLE MOVED FORWARD. DROVE TO GET GAS. PARKING BRAKE AGAIN ENGAGED BY ITS SELF. SHIFTING FROM DRIVE TO REVERSE TO DRIVE AND PRESSING GAS AND BRAKE RELEASED WITH A JUMP OF THE VEHICLE. VEHICLE PARKED UNTIL ABLE TO GET TO SERVICE CENTER.
Read More...NHTSA ID Number: 11352024
Complaint Date: 2020-08-29
Fail Date: 2020-08-27
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: RX
Model Year: 2008
Summary
DASHBOARD CHECK ENGINE, CAR SKID LINES WONT SHUT OFF. ENGINE STALLS WHILE DRIVING WHEN CAR IS STOPPED TRIED TO TURN OFF LIGHTS. WOULD NOT GO OUT. NOT FLASHING LIGHTSS ON DASHBOARD. STABLE LIGHT NOT GOING OUT.
Read More...NHTSA ID Number: 11352025
Complaint Date: 2020-08-29
Fail Date: 2020-08-29
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2020
Summary
WAS DRIVING SUBARU OUTBACK, CAME TO A RED LIGHT AND CAR STOPPED AS IT'S DESIGNED TO DO. WHEN LIGHT TURNED GREEN, CAR STALLED AND NEVER STARTED AGAIN LEAVING ME ON A 3 LANE HIGHWAY CALLED ROUTE 19 IN HUDSON FLORIDA.
NHTSA ID Number: 11352026
Complaint Date: 2020-08-29
Fail Date: 2020-08-28
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PASSPORT
Model Year: 2019
Summary
I WENT TO THE STORE AND EVERYTHING WAS WORKING FINE. I NOTICED A CRACKLING SOUND WHILE TALKING ON BLUETOOTH. PARKED THE VEHICLE TO GO SHOPPING. ONCE I RETURNED THE INFOTAINMENT/INSTRUMENT CLUSTER COMPLETELY WENT DARK. INFOTAINMENT SCREEN NEVER POWERED ON. WAS UNABLE TO TURN SCREEN ON. TURNED VEHICLE ON AND OFF WITH NO SUCCESS. DROVE HOME WITH EVERYTHING COMPLETELY UNRESPONSIVE. INFOTAINMENT SYSTEM STARTED WORKING THE FOLLOWING DAY.
Read More...NHTSA ID Number: 11352027
Complaint Date: 2020-08-29
Fail Date: 2020-08-28
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TUNDRA
Model Year: 2012
Summary
THE STEERING WHEEL DID NOT STAY CENTERED AND THE POSITION WOULD CHANGE. I NOTICED THAT WHEN I WAS STOPPED AND THE STEERING WHEEL WAS LOCKED THAT THE STEERING WHEEL HAD SOME MOVEMENT FROM SIDE TO SIDE. I CHECKED THE STEERING WHEEL LOCK DOWN NUT AND IT WAS TIGHT. THE STEERING WHEEL HAS A SPLINE BUSHING THAT MATCHES UP WITH A MATCHING SPLINE ON THE SHAFT SO I COULD NOT SEE HOW THIS COULD MOVE. I REMOVED THE LOCKING NUT SO I COULD SEE THE WHERE THE STEERING WHEEL AND SHAFT CONNECT TOGETHER. WITH THE NUT OFF I NOTICED THAT THE SPLINE BUSHING DID NOT MOVE BUT THE STEERING WHEEL DID MOVE ON THE BUSHING. THERE WAS A POTENTIAL DANGER OF THE STEERING WHEEL COMING LOOSE SO THAT I WOULD LOSE CONTROL OR WORSE YET THE STEERING WHEEL COULD COME COMPLETELY OFF THE COLUMN. THIS PROBLEM CAN EASILY BE CHECKED AS I DID WITH THE STEERING WHEEL IN THE LOCKED POSITION. IF YOU HAVE ANY MOVEMENT OF THE STEERING WHEEL IN THE LOCKED POSITION GET IT CHECKED IMMEDIATELY.
Read More...NHTSA ID Number: 11352028
Complaint Date: 2020-08-29
Fail Date: 2020-04-13
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2016
Summary
I HAVE A 2016 TUCSON SPORT WITH 62000 MILES ON IT. I'VE BEEN HAVING ISSUES WITH THE AC BLOWING HOT AIR ON AND OFF FOR A FEW MONTHS.. I TOOK IT TO A HYUNDAI DEALERSHIP AND THEY REPLACED A DEFECTIVE COMPRESSOR, THE TORQUE LIMITER HAD INTERNALLY SHEARED DUE TO BINDING. NOW 4.5 MONTHS LATER IT'S BLOWING HOT AIR AGAIN. I'VE ALSO HAD TO HAVE THE ELECTRICAL SYSTEM FIXED, THE STEERING COLUMN, HOUSING, AND MDPS MODULE ASSEMBLY REPLACED AS WELL.
NHTSA ID Number: 11352029
Complaint Date: 2020-08-29
Fail Date: 2016-03-01
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2016
Summary
NOT LONG AFTER I GOT THE CAR I BEGAN EXPERIENCING ISSUES WITH ACCELERATION. MY CAR WOULD BE VERY SLOW TO RESPOND WHEN I PUT MY FOOT ON THE ACCELERATOR, WHICH COULD HAVE LED TO NUMEROUS COLLISIONS (FOR EXAMPLE, THERE HAVE BEEN TIMES WHERE I'M TURNING LEFT AND NEED TO GO BEFORE ONCOMING TRAFFIC REACHES ME BUT THE CAR HESITATES TO MOVE. THIS HESITATION IS ALSO OFTEN EVIDENT WHEN I'M TRYING TO SPEED UP AND MERGE ONTO THE HIGHWAY). I ENDED UP EMAILING HYUNDAI USA IN MARCH OF 2017 TO INFORM THEM OF MY ACCELERATION ISSUES. I WAS SURPRISED TO RECEIVE AN EMAIL AND A PHONE CALL BACK, AND WAS HOPEFUL THEY WOULD PROVIDE SOME ANSWERS THAT WOULD HELP FIX THE ISSUE, BUT IN THE END, THE RESPONSE I RECEIVED WAS BASICALLY 'WHAT DO YOU WANT US TO DO ABOUT IT?' I AM NOW EXPERIENCING ADDITIONAL PROBLEMS WITH THE CAR. AFTER THE CAR HAS BEEN PARKED FOR A LITTLE WHILE IT WILL JERK AND SHUDDER AS I PRESS ON THE ACCELERATOR. IT WILL ALSO DO THIS AFTER ACCELERATING FROM A COMPLETE STOP.
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