Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351890
Complaint Date: 2020-08-28
Fail Date: 2020-08-26
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2016
Summary
I KEEP HAVING A REASSURING ISSUE WITH MY HEADLIGHTS MULTIPLE TIMES I HAVE TAKEN THE VEHICLE TO THE DEALER PAYING TO GET THE ISSUE FIXED. SPENDING COUNTLESS DOLLARS ON THIS ISSUE FOR THE PROBLEM TO CONTINUE. THE KIA DEALERS KEEP CHANGING PARTS OUT AND NOTHING HAS HELPED. IS IT A WAY THAT THIS ISSUE CAN GET CHECK BY SOMEONE PLEASE.
NHTSA ID Number: 11351891
Complaint Date: 2020-08-28
Fail Date: 2020-08-27
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2012
Summary
MY AIR BAG WIRING HARNESS UNDER THE SEAT HAS BEEN CUT DUE TO THE SEAT BEING MOVED BACK AND FORTH. THE HARNESS WAS ROUTED ABOVE THE TRACK ON THE SEAT AND OVER TIME IT GOT CUT AND OR UNPLUGGED AS THE WIRE WAS TOO SHORT. I HAVE TO HAVE THE WHOLE SYSTEM REPLACED IN ORDER TO FIX THIS PROBLEM. THERE HAS BEEN 7 DIFFERENT EMAILS SENT TO CHRYSLER DODGE IN MICHIGAN WITH A COUPLE OF RETURN RESPONSES. I HAVE PAID OUT OF POCKET AND TIME TO HAVE THIS ISSUE TRY TO BE RESOLVED ON LOCAL LEVEL AND NOW IT HAS GONE FAR BEYOND WHAT I CAN DO AND NEEDS TO BE ESCALATED AS THIS IS A HUGE SAFETY PROBLEM. THE AIR BAG HARNESS NOT BEING CONNECTED WILL CAUSE IT NOT TO DEPLOY DURING AN ACCIDENT OR MAYBE MALFUNCTION AND DEPLOY DURING DRIVING. THIS IS A MANUFACTURE DEFECT AND NEEDS TO BE HANDLED. *LN *JS
NHTSA ID Number: 11351892
Complaint Date: 2020-08-28
Fail Date: 2020-08-27
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: YUKON XL
Model Year: 2001
Summary
DRIVING TRUCK AND COULDN'T GAIN CONTROL AND WAS DRIVING ON ITS OWN.
Read More...NHTSA ID Number: 11351893
Complaint Date: 2020-08-28
Fail Date: 2016-01-02
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: EQUINOX
Model Year: 2012
Summary
VEHICLE IS CONSUMING OIL WHICH I KNOW IS A MAJOR PROBLEM WITH THIS YEAR CAR AND WILL CAUSE MY ENGINE TO GO OR CAUSE ME TO GET INTO AN ACCIDENT IF NOT FIXED. AND THERE HAS NOT BEEN A RECALL. THE CAR COMPANY SOLD ME THIS CAR KNOWING THIS PROBLEM. GETTING OIL CHANGES ONCE A MONTH.
Read More...NHTSA ID Number: 11351894
Complaint Date: 2020-08-28
Fail Date: 2020-02-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FREESTYLE
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A FAST FOOD DRIVE THRU AND AFTER TURNING ON THE AC, WHEN THE VEHICLE JERKED FORCEFULLY FORWARD AND STALLED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO RESTART THE VEHICLE AND DRIVE TO HER DESTINATION. THE CONTACT STATED SHE HAD EXPERIENCE THE FAILURE MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 115,000.
NHTSA ID Number: 11351895
Complaint Date: 2020-08-28
Fail Date: 2020-07-11
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2015
Summary
IN 2015, THE TOYOTA CAMRY SE SUDDENLY DID NOT START, SO I THOUGHT IT WAS A BATTERY PROBLEM AND CHANGED IT, BUT THE SAME PROBLEM OCCURRED AND IT WAS SENT TO THE REPAIR SHOP FOR INSPECTION AND THE STARTING FUSE DISAPPEARED. THEN, BEFORE THE PROBLEM OCCURRED, THE RIGHT DOOR GLASS OPEN SWEETIE DID NOT WORK AMONG THE SWITCHES ON THE DRIVER SIDE.
NHTSA ID Number: 11351896
Complaint Date: 2020-08-28
Fail Date: 2020-08-20
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2017
Summary
THE HEAD UNIT/DISPLAY STOPPED WORKING ABOUT A WEEK AGO. AT FIRST, NOTHING WOULD COME ON. I THOUGHT IT MAY HAVE BEEN A FUSE, OR IT NEEDED REBOOTED. I DISCONNECTED THE BATTERY AND IT STILL CONTINUED TO ACT UP. THE BACK-UP AND PASSENGER SIDE CAMERAS WON'T WORK PROPERLY, THE CLIMATE CONTROLS WON'T WORK AS I CAN'T CHANGE THE AIR FLOW OR TEMPERATURE, THE BLUETOOTH WON'T WORK OR CONNECT, AND THE AUDIO CONTROLS WON'T WORK OR ARE SEVERELY DELAYED. THIS CREATES MULTIPLE SAFETY ISSUES WHILE DRIVING: 1. THE AUDIO WILL RANDOMLY TURN ON, AND AT HIGH VOLUMES DUE TO THE FACT THAT I CANNOT CONTROL THE VOLUME OR TURN IT ON OR OFF. 2. THE BACK-UP AND/OR SIDE CAMERAS WILL GET STUCK ON THE SCREEN, WHICH CREATES A DISTRACTION WHILE DRIVING. 3. THE BLUETOOTH WON'T WORK, WHICH IS A HUGE SAFETY CONCERN DUE TO 'HANDS-FREE' LAWS IN MOST STATES. 4. THE CLIMATE CONTROLS WON'T WORK CORRECTLY AND, THEREFORE, I CANNOT USE THE FRONT DEFROST. WHEN TAKEN TO THE HONDA DEALERSHIP, THEY CLAIM THAT IT WILL COST $4,000 TO REPLACE. $4,000 ON A 3-YEAR OLD VEHICLE, WITH NO OTHER MAJOR ISSUES.
NHTSA ID Number: 11351897
Complaint Date: 2020-08-28
Fail Date: 2020-08-18
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2015
Summary
INSTRUMENT CLUSTER WAS FLICKERING AND THEN WENT BLANK.
Read More...NHTSA ID Number: 11351898
Complaint Date: 2020-08-28
Fail Date: 2020-08-20
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: AZERA
Model Year: 2013
Summary
STEERING WHEEL MAKES A CLICK/CLUNK NOISE WHEN TURNING FROM LEFT TO RIGHT. MAKES A LARGE RATTLING NOISE WHEN DRIVEN OVER ANY BUMPS. STEERING WHEEL VIBRATES AT HIGHWAY SPEEDS, LOTS OF PLAY IN THE WHEEL, PULLS THE CAR TO THE LEFT. I LATER LEARNED ITS A FAULTY STEERING COUPLER. HYUNDAI PROVIDES A 10YR/100K WARRANTY ON THIS PART FOR THE ELANTRA AND SONATA. ITS UNFAIR WHEN THE SAME FAULTY PARTS ARE USED ON THE AZERA BUT NOT COVERED AS IT IS ON THE OTHER MODELS.
NHTSA ID Number: 11351899
Complaint Date: 2020-08-28
Fail Date: 2020-08-28
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: PATRIOT
Model Year: 2015
Summary
WHILE DRIVING, MY PASSENGER SIDE SEAT HEAD REST EXPLODED AND IS NOW UNABLE TO GO BACK TOGETHER.
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