Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352355
Complaint Date: 2020-08-31
Fail Date: 2020-08-22
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2008
Summary
IF YOU HIT YOUR BRAKES AND THE ABS ACTIVATES MOMENTARILY BECAUSE YOU HIT A BUMP WHILE BRAKING OR JUST BECAUSE YOU HIT THE PEDAL A BIT TOO HARD, A LOSS OF BRAKES OCCURS. THE VALVE INSIDE THE HYDRAULIC CONTROL UNIT RESPONSIBLE FOR ACTIVATION OF THE ABS FAILS TO CLOSE COMPLETELY CAUSING FLUID BYPASS AND NO BRAKE PRESSURE RESULTING IN THE PEDAL FALLING TO THE FLOOR. AFTER SOME TIME, THE PEDAL RETURNS TO NORMAL FUNCTION AND THE HCU VALVE SEEMINGLY SEALS BE IT THE SAME DRIVE, OR A COUPLE DRIVES . THIS OCCURS AT RANDOM, ONLY WHEN THE CORRECT AMOUNT OF BRAKE PRESSURE AND ROUGH ROAD CONDITIONS COMBINE FOR THE ABS TO ACTIVATE. HOWEVER, THE BREAKS DO NOT RETURN IMMEDIATELY, SO YOU ARE FORCED TO DRIVE WITH VIRTUALLY NO BRAKES TILL IT FINALLY RESOLVES ON ITS OWN. THIS HAS HAPPENED IN STORMS, WHERE I HAD TO STOP HARD DUE TO DEBRIS IN THE ROAD. THIS IS ESPECIALLY PROBLEMATIC WHEN EXITING A HIGHWAY AND THE EXIT RAMP IS MILLED, SO WHEN YOU ARE BREAKING AND HIT THE GROOVED SECTION THE BRAKES DISAPPEAR. THIS ALSO OCCURS IF YOU HIT A ROUGH PATCH OF ROAD OR POTHOLE WHILE BREAKING. THIS IS INCREDIBLY DANGEROUS, WITH THE ROOT CAUSE BEING A DEFECTIVE VALVE DESIGN IN THE HCU AND IS A COMMON ISSUE ACROSS THE FORD LINEUP. THE ISSUE IS THE PROBLEM IS INTERMITTENT, HARD TO DIAGNOSE, AND ALWAYS MISDIAGNOSED AS AIR IN THE SYSTEM. THE ROOT CAUSE IS A FAULTY HCU CAUSING A VALVE TO FAIL TO SEAT PROPERLY AND ALLOW PRESSURE BLOWBY. THIS IS GOING TO LEAD TO AN ACCIDENT BECAUSE IT IS NOT PREDICTABLE, AND IT DOES NOT RECOVER UNTIL SOME TIME HAS PASSED. SO IMAGINE A FOCUS EXITING THE HIGHWAY AND LOSING THE BRAKES UNEXPECTEDLY AND FOR THE REST OF THE DRIVE - THAT IS A DISASTER WAITING TO HAPPEN. NO INDICATION OF ANYTHING ABNORMAL IN THE INSTRUMENT CLUSTER, NO LIGHTS. THIS HAPPENED AGAIN THE OTHER DAY AND IT HAS YET TO RESET ITSELF - FORD NEEDS TO FIX IT!! LOSS OF BRAKES FROM HITTING A BUMP - SO DANGEROUS! *LN*JB
NHTSA ID Number: 11352356
Complaint Date: 2020-08-31
Fail Date: 2020-08-29
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: ASCENT
Model Year: 2020
Summary
MY 2020 SUBARU ASCENT HAS HAD A DEAD BATTERY ON MORE THAN 3 TIMES, JUST IN THE LAST 2 MONTHS. WHEN I WENT TO THE DEALER ON 2 DIFFERENT OCCASIONS, THEY TOLD ME THAT MY BATTERY WAS FINE AND THAT IF YOU LEAVE THE DOME LIGHTS, OR RADIO ON WHILE THE CAR IS STOPPED, THE BATTERY WILL GO DEAD, EVEN THOUGH MY CAR IS LESS THAN A YEAR OLD AND HAS JUST 12000 MILES. THE FIRST TIME THEY SAID IF THE LIGHTS ARE LEFT ON AUTO, THAT WILL DRAIN THE BATTERY. THEY ALSO TOLD ME TODAY WHEN I TOOK IT TO THE DEALER,THAT THIS HAPPENS ALL THE TIME WITH THE ASCENT.
NHTSA ID Number: 11352357
Complaint Date: 2020-08-31
Fail Date: 2020-08-30
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2012
Summary
WHEN APPROACHING A STOP, THE ENGINE DIES. I'M AFRAID I WILL BE REAR ENDED. THE DEALERSHIP THOUGHT IT MIGHT BE A LOW BATTERY SO I REPLACED IT AND IT STILL DOES A STUTTER THEN DIES. IF I LET OFF OF THE BREAK, SOMETIMES THAT KEEPS IT FROM STALLING. VERY CONCERNING IN TRAFFIC. HAS BEEN HAPPENING FOR 6 MONTHS.
Read More...NHTSA ID Number: 11352358
Complaint Date: 2020-08-31
Fail Date: 2020-07-09
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2010
Summary
BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR AND CAR DOES NOT STOP QUICKLY.
Read More...NHTSA ID Number: 11352359
Complaint Date: 2020-08-31
Fail Date: 2020-08-26
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: K900
Model Year: 2015
Summary
AUTO HEADLIGHTS SHUT OFF WHILE DRIVING. ALSO, HEADLIGHTS SHUT OFF WHEN USING TURNING SINGLE. LIGHT SWITCH WAS REPLACED IN 2016 DUE TO RECALL.
Read More...NHTSA ID Number: 11352360
Complaint Date: 2020-08-31
Fail Date: 2020-08-28
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CRUZE
Model Year: 2014
Summary
I HAVE A WATER PUMP LEAK I HAVE TO CONSTANTLY KEEP ADDING WATER SO MY VEHICLE WON'T RUN HOT AND MY OXYGEN SENSORS ARE BAD IT DOESN'T IN MOTION AND STATIONARY
Read More...NHTSA ID Number: 11352361
Complaint Date: 2020-08-31
Fail Date: 2018-08-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: VUE
Model Year: 2004
Summary
THE IGNITION BROKE AFTER MANY OF TIMES THE KEY COMING OUT.
Read More...NHTSA ID Number: 11352362
Complaint Date: 2020-08-31
Fail Date: 2020-08-18
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 FORD F-150. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V332000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 20 MPH, WHEN MERGING INTO THE RIGHT LANE HE IMPACTED ANOTHER VEHICLE. THE CONTACT STATED HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE FAILED TO STOP. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO ONE WAS INJURED OR SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT STATED THE VEHICLE HAD MINOR DAMAGE WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. THE CONTACT CALLED LOCAL DEALER BELL FORD LOCATED (2401 W BELL RD, PHOENIX, AZ 85023, (602) 457-2144) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.*DT*JB
NHTSA ID Number: 11352363
Complaint Date: 2020-08-31
Fail Date: 2018-12-11
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2018
Summary
OWENED A 2002 F350 NEVER HAD STEERING ISSUES. BOUGHT 2018 F350 IN NOVEMBER OF 2018, FROM THE DAY I DROVE IT OFF THE LOT FRONT-END SEEM TO HAVE SOMETHING OFF WITH IT. THAT CAME TO A EYE OPENING STEERING SHAKE AT 70 MPH PULLING A 40' 14K TRAILER, GOING INTO A CONNER ON INTERSTATE 84 IN OREGON THE TRUCK HAD LESS THAN1500 MILES ON IT WHEN THIS HAPPENED. WITH NO CONTROL HOW I DON'T CRASH, THEN IT HAPPENED AGAIN INTERSTATE 15 IN AZ, INTERSTATE 40 AZ, INTERSTATE 90 WA ALL THESE WERE AT HIGHWAY SPEEDS 70 MPH PULLING A 40' TRAILER,AND OTHERS. WE'RE I HAVE HAD TO PULL OVER AND CLEAN MY SHORTS!!!!! I HAVE TAKEN THE TRUCK IN 6 OR 7 TIMES FOR REPAIRS THE PROBLEM HAS NEVER BEEN FIXED. EVERY TIME I TOOK IT IN AND SAY FRONT-END SHAKE SERVICE GUYS WOULD OH YEAH WE'D SEEN THIS BEFORE AND THIS IS AT 3 OR 4 DIFFERENT FORD DEALERS??? THEN I FIND OUT IT HAS A NAME (THE DEATH WOBBLE) WHICH FORD HAS HAD A PROBLEM WITH SINCE THEY CHANGED FRONT-END DESIGN I THINK AROUND 2006. JUST GO TO YOU TUBE WATCH VIDEOS. HOW THEY LET A VEHICLE ON THE HIGHWAY WITH THIS ISSUE FOR SO LONG IS STUPID !!! HOW SOMEONE HAS NOT BEEN KILLED DO TO THE ISSUE OR MAYBE THERE HAS ??? TO THIS DAY TRUCK ONLY HAS 19000 MILES ON IT AFRAID TO DRIVE OR WHEN I DO IT'S A BUTT PUCKER YOU NEVER KNOW WHEN IT'S GOING TO HAPPEN!!! SPENT 78,000 ON A TRUCK THAT'S A DEATH MACHINE. I HAVE TRIED FOR A LEMON LAW FORD WILL NOT RESPOND. HOW THIS ISSUE HAS GONE ON SO LONG WITH OUT REMOVING THESE TRUCKS FROM THE PUBLIC HIGHWAY THIS IS A VERY DANGEROUS PROBLEM MAYBE WE JUST WAIT TILL ENOUGH PEOPLE DIE, AND FILE LAW SUITS, THEN FORD WILL SEE ITS CHEAPER TO FIX THE PROBLEMS THEN PAY SETTLEMENTS. THE GOVERNMENT NEEDS TO DO A SERIOUS RECALL ON THESE.... THIS WILL PROBABLY GO TO MUTE EARS.
NHTSA ID Number: 11352364
Complaint Date: 2020-08-31
Fail Date: 2016-05-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2010
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED SILVER STAR CHEVROLET (3440 THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362, (805) 267-3100), WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
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