Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352335
Complaint Date: 2020-08-31
Fail Date: 2020-05-18
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: BUICK
Vehicle/Equipment Model: ENCORE
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT REPLACED THE BATTERY HOWEVER, THE VEHICLE STALLED AFTER FIVE MINUTES. THE VEHICLE WAS TOWED TO DEACON JONES CHEVROLET BUICK GMC OF CLINTON (1615 SUNSET AVE, CLINTON, NC 28328 (910) 684-4834) WHERE THE VEHICLE WAS DIAGNOSED WITH A CRACK IN THE ENGINE BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID Number: 11352336
Complaint Date: 2020-08-31
Fail Date: 2020-06-30
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: COROLLA
Model Year: 2017
Summary
1ST OF ALL FIX YOUR SITE I HAVE TO NOW WRITE EVERYTHING OVER AGAIN& AGAIN.FIX THIS.I WAS ON FREEWAY WEST ON I-10 TURNED OFF ON WASHINGTON ST. EXIT& WARNING LIGHT &BUZZER SHOWING BATTERY FLASHING&30 SECONDS MY P.S. LIGHT FLASHES& LOST POWER&STEERING& WAS ABLE TO VEER INTO PARKING LOT.IF THIS WOULD HAVE HAPPENED 3 MINUTES EARLIER I WOULD HAVE BEEN RUN DOWN BY HEAVY TRAFFIC.IN LESS THAN 2 MINUTES I LOST POWER& STEERING.DON,T THINK I WILL EVER FEEL SAFE DRIVING THIS CAR AGAIN.AFTER REPLACING ALTANATOR-WATERPUMP-THERMOSTAT-TIMING BELT-SPARK PLUGS-CRANKSHAFT POSITION SENSOR& CAMSHAFT SENSOR.STILL CRANKS BUT WON'T START.ENGINE ROTATES BUT WON'T TURN OVER OR START
Read More...NHTSA ID Number: 11352337
Complaint Date: 2020-08-31
Fail Date: 2020-08-20
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2011
Summary
I WAS GETTING READY TO LEAVE WORK AND I PUT MY CAR IN REVERSE THAT'S WHEN MY POWER STEERING ASSIST MALFUNCTIONED. IT HAS DONE THAT BEFORE AND I WOULD JUST PUT IT IN PARK SHUT IT OFF THEN RESTART IT AND IT WOULD BE FINE. I'VE TALKED TO MY LOCAL DEALERSHIP ABOUT GETTING IT FIXED BECAUSE IT'S A RECALL ONLY FOR THEM TO TELL ME THAT IT'S A CLOSED RECALL. AND THEY DIDN'T TELL ME THAT BEFORE I BROUGHT IT IN AND THEY'RE WANTING ME TO PAY $77 FOR THE DIAGNOSTICS TEST NOW.
Read More...NHTSA ID Number: 11352338
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: ACADIA
Model Year: 2017
Summary
THE HORN ON MY 2017 GMC ACADIA IS VERY HARD TO PUSH. IT TAKES BOTH HANDS. AND IS STILL VERY HARD TO PUSH. IF I HAD TO ACTIVATE MY HORN TO AVOID AN ACCIDENT, I WOULD NOT BE ABLE TO IN TIME. AND I HAVE TO TAKE BOTH OF MY HAND OF THE STEERING WHEEL TO PUSH IT. THIS IS A VERY BAD DESIGN AND SHOULD BE CORRECTED.
NHTSA ID Number: 11352339
Complaint Date: 2020-08-31
Fail Date: 2020-08-07
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2009
Summary
DASH COVER KEEPS CRACKING I'VE TALKED TO OTHERS SILVERADO TRUCK OWNERS AND THEY HAVE THE SAME PROBLEM THE TRUCK IS NOT IN MOTION WHEN THIS HAPPENS . IT'S AN ON GOING OCCURRENCE
Read More...NHTSA ID Number: 11352340
Complaint Date: 2020-08-31
Fail Date: 2020-08-30
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2017
Summary
THE BATTERY DIED WITH LESS THAN 30K MILES ON IT. AFTER JUMP STARTING AND DRIVING THE CAR TO RECHARGE THE BATTERY, IT WOULDN'T HOLD A CHARGE. AFTER JUMPING, THE CAR HAD MULTIPLE FEATURES THAT WOULD NOT WORK -- WINDOWS WOULD NOT OPEN, HATCH WOULD NOT OPEN. I HAD A NEW BATTERY INSTALLED ON 4/17/20 (MILEAGE 29,554) AND THEY RESET THE WINDOWS & HATCH TO FUNCTION PROPERLY. IN JUNE, THE BATTERY WAS DEAD AGAIN, AND I HAD TO GET IT SERVICED AGAIN TO HAVE THE WINDOWS & HATCH RESET (MILEAGE 29,971). FINALLY, ON 8/30, THE BATTERY WAS COMPLETELY DEAD, DESPITE SHOWING NO INDICATION OF LOW CHARGE OR RELIABILITY FOR SOME TIME. I COULD HEAR A CLICKING IN THE HATCH THAT MAKES ME THINK THERE IS SOME TRIGGER THERE DRAINING THE BATTERY.
Read More...NHTSA ID Number: 11352341
Complaint Date: 2020-08-31
Fail Date: 2020-08-30
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COBALT
Model Year: 2010
Summary
PARKED IN DRIVEWAY, STARTED VEHICLE AND THE FUEL LINES STARTED POURING GASOLINE OUT. MY WIFE AND I NOTICED THE SMELL OF GASOLINE AND INSPECTED AROUND THE VEHICLE. IT WAS COMING FROM JUST IN FRONT OF DRIVER SIDE REAR WHEEL WHERE THE FUEL LINES AND EXHAUST SYSTEM BOTH GO UP AND AROUND THE REAR AXLE. LOOKED UP ONLINE TO FIND THAT THE REASON IS POOR DESIGN BECAUSE OF A HEAT SHIELD THAT WRAPS THE FUEL LINE TO PROTECT FROM THE HEAT OF THE EXHAUST PIPES ALSO ACTS AS A SPONGE AS IT STORES MOISTURE AGAINST THE FUEL LINES CREATING A POINT OF FAILURE.
Read More...NHTSA ID Number: 11352342
Complaint Date: 2020-08-31
Fail Date: 2018-10-29
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2016
Summary
I BOUGHT A USED 2016 FORD FOCUS 4DR SE AT AUTOCITY EL CAJON ON MAY 21, 2018 WITH ODO: 45,141 AND WAS UNDER THE MANUFACTURER'S WARRANTY UPON PURCHASE FOR THE PRICE OF $15,164.23. OCTOBER 29, 2018- I RECEIVED A MASS EMAIL REMINDER FROM AUTO CITY TO CHECK IF THERE ARE ANY KNOWN RECALLS UNDER MY CAR. DECEMBER 2018- I RECEIVED A RECALL NOTICE FROM FORD VIA SNAIL MAIL AND CALLED A FORD DEALER TO SUBMIT A TICKET. I WAS TOLD THAT THE PARTS WERE NOT AVAILABLE TO FIX THE RECALL AND WILL BE NOTIFIED ONCE AVAILABLE. NO RESPONSE BACK REGARDING THE ISSUE TILL THIS DAY. SAFETY RECALL NOTICE 18S32/ NHTSA RECALL 18V-735 *I WAS ADVISED AND COMPLIED WITH ALWAYS LEAVING MY FUEL LEVEL TO 1/2 TANK OF GAS UNTIL THE RECALL GETS RESOLVED. AUGUST 2019- RECEIVED RECALL NOTICE VIA SNAIL MAIL. SAME ISSUE. SAME PROCEDURES: CALLED FORD DEALER, LEFT A TICKET/REQUEST, NO RESOLUTION. AUGUST 10, 2019-WENT TO GET OIL CHANGE AND ALIGNMENT. STARTED TO NOTICE JERKING WHILE DRIVING, ACCELERATION ISSUE, CAR START TROUBLES AND ENGINE LIGHT TURNING ON/OFF. DECEMBER 2019-GOT AN INITIAL CHECK FROM NORTH PARK AUTO REPAIR DUE TO ENGINE LIGHT ON. DTC DESCRIPTION: P219A- AIR/FUEL RATIO IMBALANCE -I WAS REFERRED TO AUTOCITY TO GET IT FIX UNDER WARRANTY DECEMBER 9, 2019- I REACHED OUT TO AUTOCITY VIA EMAIL AND TELLING THEM MY CONCERNS ABOUT THE ENGINE LIGHT AND THAT I HAVE NOT BEEN USING MY CAR FOR 2 WEEKS. DECEMBER 19, 2019- I GOT AN APPOINTMENT WITH AUTOCITY AND GOT A RESOLUTION UNDER THEIR WARRANTY: PORTFOLIO SERVICE WARRANTY WHICH LEFT ME TO PAY $100 COPAY. RECEIPT SHOWS THE FAULT CODE: P1294 THE ENGINE LIGHT ISSUE WAS FIXED , HOWEVER, I AM STILL EXPERIENCING JERKING, ACCELERATION LAG AND TROUBLE STARTING WHILE USING THE CAR TILL THIS DAY.
NHTSA ID Number: 11352343
Complaint Date: 2020-08-31
Fail Date: 2018-08-31
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 HYUNDAI SONATA. THE CONTACT STATED THAT THE BRAKE BULB BURNED OUT AND THE SOCKET APPEARED BROWN AND MELTED. THE VEHICLE WAS TAKEN TO THE LIBERTY HYUNDAI DEALER, LOCATED AT: 305 NJ-17, MAHWAH, NJ 07430 AND THE CONTACT WAS INFORMED TO REPLACE THE BRAKE LAMP BULBS WITH ORIGINAL MANUFACTURER RECOMMENDED BRAKE LAMP BULBS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE BULB WAS NOT REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
NHTSA ID Number: 11352344
Complaint Date: 2020-08-31
Fail Date: 2020-08-22
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2016
Summary
WATER INSIDE LEFT TAILLIGHT ASSEMBLY AS PURCHASED USED FROM DAVE EDWARDS TOYOTA, AS CERTIFIED PRE-OWNED
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