Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352833
Complaint Date: 2020-09-02
Fail Date: 2020-08-21
Manufacturer’s Name: Subaru
of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: LEGACY
Model Year: 2020
Summary
I LEASED A 2020 SUBARU LEGACY, AND THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE THE VEHICLE WAS STATIONARY AND PARKED AT MY HOME. THE WINDSHIELD SPONTANEOUSLY CRACKED FROM LEFT TO RIGHT IN THE DRIVERS LINE OF SIGHT ON THE MORNING OF AUGUST 21, 2020. THERE WAS NO WARNING, NO CHIP, CRACK OR NOTICEABLE DEFECT IN THE WINDSHIELD FROM WHICH THE CRACK COULD HAVE ORIGINATED. I PARKED THE CAR ON THE EVENING OF AUGUST 20TH AND ON THE MORNING OF AUGUST 21ST THE WINDSHIELD CRACK ACROSS THE WIDTH OF THE WINDSHIELD APPEARED. WHILE SEARCHING OUT A POSSIBLE CAUSE OF THIS STRANGE OCCURRENCE, I NOTICED THAT THERE ARE NUMEROUS SUBARU OWNERS WHICH HAVE REPORTED THE SAME ISSUE TO SUBARU AND SEVERAL HAVE JOINED A CLASS ACTION LAW SUIT. IT IS VERY DANGEROUS BECAUSE THE AFFECTED AREA OBSTRUCTS THE DRIVERS FIELD OF VISION AND LIGHT GET REFLECTED INTO THE DRIVERS EYE'S DURNING DAYLIGHT DRIVING HOURS.
NHTSA ID Number: 11352834
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2012
Summary
POWERLIFT GATE BAR CAME OFF FROM DOOR, MECHANIC SAYS I NEED A NEW TAILGATE.
Read More...NHTSA ID Number: 11352835
Complaint Date: 2020-09-02
Fail Date: 2020-08-28
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 2017
Summary
MY WINDSHIELD JUST CRACKED FOR NO APPARENT REASON, FOR THE THIRD TIME IN THE 4 YEARS I'VE OWNED THE CAR. THIS TIME, ON AUG 28, IT HAPPENED WHILE PARKED IN A GROCERY STORE PARKING LOT.
Read More...NHTSA ID Number: 11352836
Complaint Date: 2020-09-02
Fail Date: 2020-08-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2017
Summary
MY 2017 FORD FUSION WAS GOING TO DEALER FOR ITS 75,000 SERVICE AND TO UPDATE THE SOFTWARE WHICH WAS INCLUDED IN THE RECALL. I TOLD THEM ENGINE LIGHT HAD JUST COME ON .. THEY DIAGNOSED IT AS COOLANT IN THE ENGINE AND IT HAD RUINED THE ENGINE $6200 TO FIX IT I HAVE REPEATEDLY CALLED FORD FOR ASSISTANCE FOR THE DAMAGE RELATED TO THIS RECALL AND NOW THEY TELL ME THEY CANNOT HELP ME OUT .. IT IS MY PROBLEM THIS IS A THREE YEAR OLD CAR THAT I WISH I HAD NOT HAD FIXED AS I WAS CONFIDENT THAT FORD BEING THE GOOD OLD AMERICAN COMPANY THAT IT IS WOULD DO THE RIGHT THING AND BE TRUTHFUL AND STAND UP AND HELP ME OUT WITH A PROBLEM THAT IS CLEARLY THEIRS PLEASE HELP ME OUT I CANNOT AFFORD THIS AND IT'S PLAIN WRONG AND UNFAIR THAT I AS A LAW ABIDING CITIZEN HAS TO COVER THIS MISTAKE BY FORD T
NHTSA ID Number: 11352837
Complaint Date: 2020-09-02
Fail Date: 2020-08-06
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: TERRAIN
Model Year: 2018
Summary
I PURCHASED A BRAND NEW 2018 GMC TERRAIN (VIN NO. [XXX]) TWO YEARS AGO. THE VEHICLE HAS APPROXIMATELY 50,000 MILES ON IT. ON AUGUST 6, 2020, MY HUSBAND AND I WERE TRAVELING WITH OUR 2-YEAR-OLD SON TO ATTEND AN OUT-OF-STATE FUNERAL. TRAVELING AROUND 75 MPH ON THE HIGHWAY, THE BRAKES FAILED US. THE PEDAL BECAME ENTIRELY STIFF MAKING IT NEARLY IMPOSSIBLE TO SLOW DOWN AND STOP. IT TOOK CONSIDERABLE FORCE TO BRING THE VEHICLE TO A STOP. REMIND YOU, I WAS TRAVELING WITH MY 2-YEAR-OLD SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID Number: 11352838
Complaint Date: 2020-09-02
Fail Date: 2020-08-18
Manufacturer’s Name: Coach House, Inc.
Vehicle/Equipment Make: COACH HOUSE
Vehicle/Equipment Model: PLATINUM III
Model Year: 2020
Summary
EXTERNAL LPG QUICK DISCONNECT IS MOUNTED MIDWAY BETWEEN THE WHEELS (178" WHEELBASE) AND IS THE LOWEST HANGING ITEM ON THE RV CHASSIS, IT HAS LESS THAN 6" OF GROUND CLEARANCE ON A FLAT SURFACE, AND WOULD BE THE FIRST THING THAT WOULD BE HIT IN ANY "HIGH CENTER" INCIDENT. THE ATTACHED PHOTO WAS TAKEN IN THE COACH HOUSE FACILITY BY A COACH HOUSE REPRESENTATIVE TO SHOW PROGRESS AS THE VEHICLE WAS BEING COMPLETED, THE DISCONNECT IS THE BLUE CAPPED ITEM. I HAVE NOT HAD AN INCIDENT DUE TO THIS ISSUE, BUT COACH HOUSE WOULD NOT PAY TO CORRECT THE PROBLEM, AND I HAVE HAD IT REMOVED AT MY OWN EXPENSE.*DT*JB
Read More...NHTSA ID Number: 11352839
Complaint Date: 2020-09-02
Fail Date: 2019-05-20
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2018
Summary
EVERY TIME I DRIVE ON THE HIGHWAY OVER 45 MPH I HAVE TO PLAY WITH THE STEERING WHEEL BACK AND FORTH AROUND 1 INCH BECAUSE IF I DON'T DO THAT MY WRANGLER PULLS TO LEFT OR RIGHT MOVING OUT THE LANE, I HAVE INFORMED THAT AT DEALERSHIP WHEN I TAKE MY WRANGLER FOR SERVICE AND THEY REPLACED THE STEERING DAMPER BACK IN SEPTEMBER 2019, BUT THE ISSUE STILL NOT FIXED. LAST WEEK I WENT TO A ROAD TRIP OF 6 HOURS DISTANCE AND IT'S VERY FRUSTRATING AND EXHAUSTING TO BE DRIVING THINKING THAT I MUST PLAY WITH THE STEERING WHEEL TO AVOID HAVING AN ACCIDENT.
Read More...NHTSA ID Number: 11352840
Complaint Date: 2020-09-02
Fail Date: 2020-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2014
Summary
THE SUV WOULD NOT START FIRST THING IN THE MORNING AS I WAS HEADING TO WORK. JUMP STARTED IN THE AFTERNOON AND THE CAR WOULD NOT SHUT OFF, GEARS WOULD NOT HOLD AND COULD NOT GO INTO PARK OR NEUTRAL. I WAS TRYING TO MAKE IT TO THE BATTERY REPLACEMENT CENTER AND GET A NEW BATTERY INSTALLED RIGHT AWAY. INSTEAD I HAD TO PUT THE HAND BRAKE ON AS THE CAR WOULD NOT STOP AND GOT IT TOWED TO DEALERSHIP FOR NEW BATTERY INSTALL. I WAS ENDANGERING MYSELF AND OTHERS IN THIS SITUATION. THERE WAS NO INDICATION ABOUT I NEEDING A NEW BATTERY PRIOR TO THIS INCIDENT.
Read More...NHTSA ID Number: 11352841
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2017
Summary
RECURRENT BATTERY DEAD PROBLEM; THEN FINALLY NOT CHARGING AT ALL ; DESPITE OF BATTERY BEING FULL DEALER ALWAYS DOING THINGS TO THE SYSTEM WITH UPDATES ; AND NEVER ABLE TO FIX THE PROBLEM
Read More...NHTSA ID Number: 11352842
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2014
Summary
MY LINKAGE TO MY POWER TRAIN STICKS AND WILL JUMP FROM DRIVE TO SPORT MODE WHEN I AM DRIVING AND HAVENT TOUCHED THE SHIFTER AT ALL. ITS HARD TO GET MY CAR INTO NEUTRAL AND HARDER TO PUT IT INTO PARK. I RARELY CAN GET IT TO GO INTO DRIVE AND HAVE TO PUT IT INTO SPORT AND IT WILL STILL JUMP GEARS. I CAN BE GOING HIGHWAY SPEEDS AND I CAN SEE THE GEARS JUMP FROM DRIVE TO SPORT. ALMOST IMPOSSIBLE TO SHIFT FROM GEAR TO GEAR.
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