Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352853
Complaint Date: 2020-09-02
Fail Date: 2019-12-01
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER, SHUT-OFF AND RESTARTED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE LITHIA CHRYSLER JEEP DODGE OF BILLINGS DEALER LOCATED AT 2229 KING AVE W, BILLINGS, MT 59102, WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE, AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SAME DEALER FOUR TIMES. THE TECHNICIAN SUGGESTED THAT THE ENGINE NEEDED TO BE REPLACED HOWEVER, WHEN MADE AWARE OF THE FAILURE, THE MANUFACTURER DECLINED TO PAY FOR THE ENGINE REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000. THE VIN WAS NOT PROVIDED.
NHTSA ID Number: 11352854
Complaint Date: 2020-09-02
Fail Date: 2020-07-02
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: A4
Model Year: 2005
Summary
ON JULY 2, 2020 I WAS IN A CITY STREET SITTING AT A STOP LIGHT WAITING FOR IT TO TURN GREEN WHEN ALL OF A SUDDEN THE STEERING WHEEL, DRIVER SIDE SEAT AND THE DRIVER SIDE CURTAIN AIRBAGS DEPLOYED HITTING ME. I WAS IN A STATE OF SHOCK SINCE I WAS NOT MOVING OR HAD NOT BEEN HIT. I HAD TO MOVE THE CAR OVER INTO A PARKING LOT. THE HORN WAS HONKING AND WOULD NOT STOP SO I HAD TO TAKE OUT FUSE. I DID NOT KNOW WHAT TO DO SO I CALLED A FAMILY FRIEND TO COME HELP TOW THE CAR BACK TO MY HOUSE SINCE I WAS NOT FAR FROM IT. THEN ON JULY 5, 2020 I RECEIVED A POST CARD IN THE MAIL FROM AUDI DEALERSHIP SAYING THERE WAS A URGENT AIRBAG SAFETY RECALL. SO ON JULY 6, 2020 I CONTACTED THE DEALERSHIP AND EXPLAINED WHAT HAD HAPPENED AND LEFT MY INFORMATION. I HAVE NOT HEARD ANYTHING BACK FROM THEM SINCE. I HAVE NOT DRIVEN THE CAR IT HAD BEEN SITTING IN DRIVEWAY SINCE THIS HAPPENED.
NHTSA ID Number: 11352855
Complaint Date: 2020-09-02
Fail Date: 2020-08-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2015
Summary
I WAS DRIVING ADOWN A CITY STREET AND THE PASSENGER SEAT HEADREST DEPLOYED WITHOUT ANY CAUSE.
Read More...NHTSA ID Number: 11352856
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2005
Summary
WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 65MPH, I HIT A POTHOLE AND IMMEDIATELY HEARD A LOUD BANGING SOUND FROM THE DRIVER SIDE REAR OF MY VEHICLE. AFTER PULLING OFF THE FREEWAY AND INSPECTING THE VEHICLE, I DISCOVERED THE DRIVER SIDE WHEEL WELL TO BE COMPLETELY RUSTED AND THE SHOCK TOWER WAS SEPARATED FROM THE FRAME.
Read More...NHTSA ID Number: 11352857
Complaint Date: 2020-09-02
Fail Date: 2018-01-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2017
Summary
WHILE DRIVING VEHICLE WHEN COMING TO A STOP AT SPEEDS OF 15-65 MPH. THE STEERING WHEEL SHAKES AND IT SEEMS AS IF THE TRUCK DOESN'T WANT TO STOP. I WAS TOLD THIS IS DUE TO THE ROTORS WARPING. IF THIS HAPPENS TO A DODGE / RAM PICKUPS THEY SHOULD PROBABLY UPGRADE THE DISCS AND PADS FOR BETTER STOPPING AND STABILIZING.
NHTSA ID Number: 11352858
Complaint Date: 2020-09-02
Fail Date: 2020-07-22
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SUBURBAN
Model Year: 2004
Summary
THE HYDRO BOOSTER IS DEFECTIVE. THE CAR TRIGGERS MY BREAKS AND MAKES NOISES MAKE STEERING BRAKING DIFFICULT. IT HAPPENS EVERYFAY THROUGHT THE DAY WHILE IM DRIVING
Read More...NHTSA ID Number: 11352859
Complaint Date: 2020-09-02
Fail Date: 2020-08-28
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 HYUNDAI SONATA. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITH CHECK ENGINE WARNING LIGHT, AND THE OIL LEVEL AND BATTERY VOLTAGE WARNING LIGHTS ILLUMINATED. THE CONTACT PULLED OVER AND PARKED ON THE SIDE OF THE ROADWAY. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HIS FRIEND'S RESIDENCE. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 111,404.
NHTSA ID Number: 11352860
Complaint Date: 2020-09-02
Fail Date: 2020-08-28
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2015
Summary
TRAVELING ON HIGHWAY AT 70 MPH WITH SUDDEN IMMEDIATE INABILITY TO MAINTAIN SPEED (LOSS OF POWER/ACCELERATION). VEHICLE NOT RESPONSIVE TO ACCELERATION REQUEST UNTIL BELOW 45 MPH AND BEHAVES ERRATICALLY (JUST STOPS RESPONDING AND CAR SLOWS). NO CHECK ENGINE LIGHT AND CAR OTHERWISE RUNS NORMALLY. ACCOMPANYING BEHAVIORS: BRAKE LIGHTS ARE CONSTANTLY ILLUMINATED (STUCK ON), EVEN WHEN NOT BRAKING AND ALSO WHEN CAR IS TURNED OFF AND KEY REMOVED. INTERMITTENTLY WHEN CAR IS STOPPED, MESSAGE "HILL START ASSIST NOT AVAILABLE" IS SHOWN. TOOK CAR INTO FORD DEALERSHIP WHO DIAGNOSED THE PROBLEM AND "FOUND BRAKE SWITCH ENGAGEMENT BUSHING MISSING FROM BRAKE PEDAL" AND OFFERED TO REPLACE THE "BRAKE PEDAL ASSEMBLY" AT A COST OF $1,062.35. FOUND SEVERAL FORUMS COMPLAINING OF THE SAME EXACT BEHAVIORS AND NOTING THAT THE OEM "BRAKE PEDAL STOP PAD" HAD BROKEN INTO PIECES. I ALSO REMEMBERED VACUUMING UP SOME PLASTIC PIECES FROM THE DRIVER FRONT FLOOR AREA NOT REALIZING WHERE THEY HAD COME FROM. THE "BRAKE PEDAL STOP PAD" ITSELF WHICH WOULD COST LESS THAN $5.00 IS NOT OFFERED BY FORD, SO PEOPLE ARE FINDING ALTERNATIVES WHICH MAY BE UNSAFE AND INCLUDE: "BRAKE PEDAL STOP PAD" NOT DESIGNED SPECIFICALLY FOR THIS VEHICLE, ZIP TIES, AND EVEN MAGNETS! OTHER FORD MODELS ARE AFFECTED AS WELL. SOME EXAMPLE FORUM LINKS BELOW. THIS SHOULD BE A RECALL. HTTPS://WWW.CARCOMPLAINTS.COM/FORD/MUSTANG/2015/BRAKES/SERVICE_BRAKES.SHTML HTTPS://WWW.MUSTANG6G.COM/FORUMS/THREADS/BRAKE-LIGHT-SWITCH-NEAR-PEDAL-FAILURE.122100/
NHTSA ID Number: 11352861
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CRUZE
Model Year: 2012
Summary
ALMOST EVERY TIME I START MY CAR AND TURN ON THE AC AND THEN PUT MY CAR IN FORWARD/REVERSE I HAVE NO BRAKE ASSISTANCE AT ALL. IT WILL ALSO DO THIS WHILE SITTING IN A DRIVE THROUGH FOR FAST FOOD AS WELL. IT HAS ONLY OCCURRED AFTER FIRST START UP WITH AC RUNNING AND AFTER COMING TO A COMPLETE STOP AT A LIGHT, STOP SIGN, DRIVE THROUGH ETC. WITH AC RUNNING. IT STARTED DOING THIS APPROXIMATELY 3 MONTHS AFTER I PURCHASED IN 2015 AND HAS HAPPENED MORE FREQUENTLY SINCE THEN.
Read More...NHTSA ID Number: 11352862
Complaint Date: 2020-09-02
Fail Date: 2020-08-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2015
Summary
I OWN A 2015 DODGE JOURNEY 63000 MILES. WHEN THE VEHICLE WAS IN MOTION ON A MAJOR STREET TRAVELING 49MPH THE CAR JERKED, DEACCELERATED ABRUPTLY AND THE STEERING WHEEL BECAME TIGHT. IT DID NOT SLOW DOWN IT DEACCELERATED. THERE WAS NO WARNING OR CODE ON PRIOR TO THIS HAPPENING. I WAS LUCKY THERE WAS NOT ANYONE BEHIND ME NOR ON A HIGHWAY. TOOK IT TO THE DEALER AND THEY SAID IT WAS "FAILED CRANK POSITION SENSOR." IT HAD A CODE OF P0339. WE PAID DEALER TO FIX IT - OBVIOUSLY. I NOTICED THERE IS A RECALL FOR CRANKSHAFT POSITION SENSOR ON 2016 DODGE JOURNEY - I BEG THAT YOU RECALL CANKSHAFT POSITION SENSOR FOR DODGE JOURNEY 2015.
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- 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Fits for Cummins, Paccar, Detroit, Perkins, Freightliner, International, Peterbilt, Ford, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks
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