Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11353483

Complaint Date: 2020-09-07

Fail Date: 2020-06-01

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: MALIBU

Model Year: 2006


Summary

THERE IS A SITUATION HAPPENING WITH THE HEADLIGHT. THE ELECTRICAL SYSTEM IS SO COMPROMISED THAT IT MELTS AND DESTROYS THE CONNECTIONS. I HAVE REPLACED TONS OF BULBS AND NOW THE LIGHT CONNECTOR IS ERODING BECAUSE OF EXCESSIVE HEAT CONDUCTIVITY WITHIN THE SYSTEM.

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NHTSA ID Number: 11353482

Complaint Date: 2020-09-07

Fail Date: 2020-07-04

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: FOCUS

Model Year: 2012


Summary

I HAVE A 2012 FORDeBay FOCUS SELI I RECENTLY WENT TO A FORDeBay DEALERSHIP TO GET MY PURGE VALVE REPLACE BECAUSE I SEEN ONLINE THAT MY PARTICULAR VEHICLE WAS THE SAME TYPE OF VEHICLE THAT THE GOVERNMENT HAD PLACED A RECALL ON IT BECAUSE OF THE PURGE VALVE IS BECOMING 40S I HAVE THE SAME ISSUE AND I TRIED TO GO TO FORDeBay TO GET IT FIXED THEY TOLD ME THAT SINCE IT WAS ALREADY FIXED THEY CAN'T FIX THE ISSUE AGAIN NO I ONLY HAVE THE CAR FOR ONLY NINE MONTHS AND WITHIN THE NINE MONTHS IS BECAME A BECAME FAULTY. I NEED FOR TO BE RESPONSIBLE FOR REPLACING THEIR DEFECTIVE DEVICE IS THAT THEY FAIL TO BUILD PROPERLY

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NHTSA ID Number: 11353481

Complaint Date: 2020-09-07

Fail Date: 2020-09-04

Manufacturer’s Name: KiaeBay America, Inc.

Vehicle/Equipment Make: KIAeBay

Vehicle/Equipment Model: SORENTO

Model Year: 2012


Summary

I WAS JUST DRIVING DOWN THE ROAD AND MADE RIGHT TURN AND AIRBAG LIGHT CAME ON AND TURN OF AND CAME BACK ON AND STAY ON WANT GO OFF

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NHTSA ID Number: 11353480

Complaint Date: 2020-09-07

Fail Date: 2020-09-05

Manufacturer’s Name: ToyotaeBay Motor Corporation

Vehicle/Equipment Make: TOYOTAeBay

Vehicle/Equipment Model: TACOMA

Model Year: 2012


Summary

TRAC OFF AND CEL ON, TRUCK GOES INTO 'LIMP MODE' AND DECELERATES WHEN GAS ALLPIED. LOUD WHINING NOISE WHEN FIRST STARTING.

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NHTSA ID Number: 11353479

Complaint Date: 2020-09-07

Fail Date: 2020-08-08

Manufacturer’s Name: HyundaieBay Motor America

Vehicle/Equipment Make: HYUNDAIeBay

Vehicle/Equipment Model: PALISADE

Model Year: 2020


Summary

DRIVING HYUNDAIeBay PALISADE ON A FEEDER ROAD OF THE HIGHWAY, AROUND 20 MPH, A SMALL PEBBLE HIT THE WINDSHIELD. INSTEAD OF HAVING A SMALL KNICK, A CRACK FORMED AND IT IMMEDIATELY RAN 1/2 THE WINDSHIELD. THE VERY NEXT DAY, ANOTHER PEBBLE HIT WHILE DRIVING ON THE FEEDER ROAD AND A SECOND CRACK FORMED AND DID THE EXACT SAME THING. THE TINY PING OF A PEBBLE CAUSED 2 LARGE CRACKS THAT ARE NOW AFFECTING VISIBILITY WHILE DRIVING. AFTER RESEARCHING, WE SEE THERE IS A CLASS ACTION LAWSUIT AGAINST HYUNDAIeBay FOR THEIR FAULTY AND WEAK WINDSHIELDS AND HUNDREDS OF COMPLAINTS ONLINE ABOUT THE INABILITY FOR THE WINDSHIELD TO TAKE ANY TINY IMPACT. WE ALSO KNOW KIAeBay, THEIR SISTER COMPANY IS REPLACING WINDSHIELDS ON THE TELLURIDE FOR THE BAD WINDSHIELDS. HYUNDAIeBay HAS YET TO ACKNOWLEDGE THE WINDSHIELD IS NOT REACTING APPROPRIATELY TO SMALL PEBBLES. WE ARE EXTREMLEY CONCERNED HOW THE WINDSHIELD WILL HOLD UP TO NORMAL DRIVING CONDITIONS.

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NHTSA ID Number: 11353478

Complaint Date: 2020-09-07

Fail Date: 2020-03-25

Manufacturer’s Name: HyundaieBay Motor America

Vehicle/Equipment Make: HYUNDAIeBay

Vehicle/Equipment Model: SONATA

Model Year: 2008


Summary

MY ERVIN CEASED UP ON THE HIGHWAY AT 60 MPH. IT THRU AN ENGIN ROD.THE ENGIN OIL MADE IT IMPOSSIBLE TO SEE ANYTHING. NOW AFTER JUST BUYING THIS CAR USED, THERE ARE NO ENGINES AVAILABLE FOR REPLACEMENT. TOO MANY HAVE BLOWN UP. AND HYUNDAIeBay SAYS THEY ARE NOT BEING RECALLED. SAME ENGIN AS THE FAILURES WITH THE FATALITIES.I AM STUCK.

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NHTSA ID Number: 11353477

Complaint Date: 2020-09-07

Fail Date: 2020-08-22

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: LINCOLNeBay

Vehicle/Equipment Model: NAUTILUS

Model Year: 2019


Summary

THERE HAVE BEEN SEVERAL INSTANCES WHEN SHIFTING FROM REVERSE TO DRIVE AND SHIFTING FROM DRIVE TO REVERSE, THERE IS A LOUD METAL ON METAL NOISE AND THE ENGINE SEEMS TO RACE HIGHER. THIS HAS HAPPENED WHEN I'M BACKING OUT OF THE DRIVEWAY OR A PARKING SPOT. I DO COME TO A COMPLETE STOP BEFORE SHIFTING.

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NHTSA ID Number: 11353476

Complaint Date: 2020-09-07

Fail Date: 2020-09-07

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: GMCeBay

Vehicle/Equipment Model: YUKON

Model Year: 2015


Summary

THERE WAS A RECALL FOR LOW BREAK FAILURE IT WAS RECALL 19V645. I HAD THIS DONE LAST YEAR AND TODAY I ALMOST HIT A CAR IN THE DRIVE THROUGH SIDE THE BRAKES ARE STILL DOING THE SAME THING GOING TO THE FLOOR. THEY NEED TO REPLACE THE FAULTY VACUUM PUMP. I EXPERIENCE THIS WHILE BACKING OUT AND STOPPING AT SLOW SPEEDS.

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NHTSA ID Number: 11353475

Complaint Date: 2020-09-07

Fail Date: 2020-08-15

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: HHR

Model Year: 2011


Summary

MY FUEL LINE JUST IN FRONT OF THE DRIVERS SIDE REAR TIRE HAS STARTED LEAKING REALLY BAD. THERE IS A STRONG SMELL OF GASOLINE PLUS VISIBLE GASOLINE LEAKING ON THE GROUND. VERY DANGEROUS. AFTER A SEARCH, IT APPEARS THAT THIS PROBLEM IS BEING INVESTIGATED BY NHTSA AND GM. ADD MY 2011 HHR TO THE LIST OF FUEL LINES THAT HAS STARTED LEAKING.

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NHTSA ID Number: 11353474

Complaint Date: 2020-09-07

Fail Date: 2020-08-07

Manufacturer’s Name: KiaeBay America, Inc.

Vehicle/Equipment Make: KIAeBay

Vehicle/Equipment Model: OPTIMA

Model Year: 2015


Summary

HI MY 2015 KIAeBay OPTIMA ON 08/07/2020 I PUT THE RECOMMENDED GAS IN MY TANK AND THEN GOT ONTO THE INTERSTATE AFTER ABOUT 5-15 MINS IT STARTED LOOSING POWER AND I COULD NO LONGER ACCELERATE PAST 60. ALSO NOW WHEN I START DRIVING IT JERKS REALLY BAD AND WON'T GO PAST 2 ON THE RPMS. WHEN IT JERKS I'M ASSUMING THAT IT IS THE GEARS TRYING TO CHANGE. ALSO MY CHECK ENGINE HAS ACTED WEIRD EVER SINCE BUYING THIS CAR IT COMES AND GOES AND JUST RECENTLY IS WHEN IT STAYED ON AND WHEN THIS HAPPENED IT BEGAN FLASHING WHEN THE LOSS OF POWER AND COULDN'T ACCELERATE PROPERLY ISSUE BEGAN

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Bestseller No. 1
iCarsoft CR Pro+ 2025 All System Diagnostic Bidirectional Scan Tool for Cars, Full OBD2 Scanner with CAN FD, 49 Reset Services-Oil/ETC/EPB/BMS/SAS/SRS/TPMS/BSC/DWR/INJ/BLD/SPS etc.Free Update
  • 【WHY CHOOSE THE 2025 CR PRO+? 】CR Pro+ of 2.0GHz quad-core CPU has deeper active test for both complex hardware response and control modules communication, not just simple wipers test. With 49 reset and 38 brand-specific service, it handles current repairs and future maintenance needs. It has multi-systems in-depth diagnostics ability. CR Pro+ has powerful decoding capabilities for multi systems, giving you complete vehicle health analysis - not just isolated systems. Note: Available systems vary by model.
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Bestseller No. 2
iCarsoft Auto Diagnostic Scanner POR V2.0
  • Scanner POR V2.0 with all obd2 services
  • Do the scanning for engine
  • Support OBDII/EOBD Ten Modes of Operation
Bestseller No. 3
Bidirectional Diagnostic Tool for Mercedes-Benz/Sprinter/Smart, iCarsoft MB V3.0 (2025 Version) 35+ Reset Service OBD2 Full System Scanner, Battery Test/Actuation Test, Auto VIN, Quick Scan
  • 【Designed for Mercedes-BenzeBay, SprintereBay and Smart】Integrating all functions of iCarsoft MB series automotive diagnostic tool, accesses car specific subsystem. (As every car model of Benz has its-owned specific car system and ECUs, not all car models have full car ECUs which may cause scanner to be unable to do all reset services listed. So please email to us with car VIN and Services Required to do scanner's services for a compatibility check before purchasing. You can also refer to the eighth image in the main picture for compatibility instructions and available functions for your model.)
  • 【35+ Reset Services】MB V3.0 (2025 Version) diagnostic tool performs professional maintenance services - OIL / SAS/ EPB / ETC /D-P-F / TPMS / ABSeBay / Suspension / Air Conditioner / Head Lamp / Body Stability / Engine Contro / Seat / Fuel Pump / Air-Filter / Engine Idle / Door / ImmoKey Reset, Injector Coding, Trans Adpation, Miscellaneous + 14 newest maintenance services - Adblue, Cluth, Electronic Water Pump, NOxSensor Test, Rain/Light Sensor, Start/Stop, Radar/Camera, Cylinder Cutout Test, Remove Speed Limit, Reset Control Unit, Oxygen Sensor, Seat Belt, Crankshaft Learning, Language Setting and more (Tips: Quantity of reset-services is based on the car system ECUs your car model has)
  • 【OE-Level All System OBD2 Scanner】iCarsoft MB V3.0 (2025 Version) diagnostic scanner offers comprehensive OBDII services, allowing you to quickly scan all systems, including the Engine, ABSeBay, SAS, SRS, TPMS, TCM, Fuel Pump System, ESP, EPB, EPS, Suspension, SCM, Adaptive Systems, and more. It supports functions such as reading and erasing codes, checking I/M readiness, viewing freeze frame data, performing O2 sensor tests, conducting on-board monitoring, testing the evap system, auto VIN retrieval, and reading both generic and specific codes, as well as DTCs and battery tests.
  • 【Bidirectional Scan Tool】iCarsoft MB V3.0 (2025 Version) Bidirectional scanner supports activate or control a vehicle system or component, allows commanding cars’ modules and receiving info from the ECU to perform active tests on individual components, including EVAP/ABSeBay Motor Pump/Windows/Sunroof and more, to pinpoint fault causes & resolve issues,and allows you to re-learn certain components after making repairs or replacement.
  • 【Real Time Record & Graph View】iCarsoft MB V3.0 (2025 Version) can automatically record vehicle text history and identify vehicle information. Preserve real-time data information. View & Graph Live Data. Support Data Review and Print. Multi-language: English, German, Dutch, Spanish, French and so on.
Bestseller No. 4
Bidirectional Scan Tool, iCarsoft CR Max OBD2 Diagnostic Scanner for All System, 49 Reset+Extra 38 Service with CAN FD, Oil/EPB/BMS/SAS/SRS/ABS etc. Active Test, 4-in-1 Live Graphing, Free Update
  • WHY CHOOSE THE 2025 CR MAX -The iCarsoft CR MAX has latest diagnostic capabilities for vehicles from 1996 onward, covering nearly all major brands such as for PorscheeBay/B enz/L and R over/J aguar/BM W/Au di/V W/G M, etc. It offers powerful bidirectional tests , 49+ maintenance services with expanded sub-functions, giving you the precision needed for subsystem repairs, hardware upgrades, vehicle customization, and handling unexpected issues. It supports ECU teach-in and basic ECU coding for BM W, AUDIeBay, V W(Only). Real-time full-system decoding helps you quickly pinpoint engine, transmission, and other system faults. How could any pro technician be without a dealer-level assistant like this!
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  • 49 RESET +38 SERVICES- It performs: Oil Reset, EPB,SAS,Throttle, D-P-F, Battery, ABSeBay, Injector, TPMS, Suspension, AC, Head Lamp, Body Stablity, Engine, Tramsmission, Airbag, Seat, Door-Win-Roof, Odometer, Fuel Pump, Door, Immobilizer, E-G-R.+21 NEWEST SERVICES( Need update scanner)-AdBlue, Clutch, Crankshaft, High Voltage BatteryeBay, Cruise Control, NO xSensor, Rain Sensor, Stop And Start, Turbocharger, Head Up Display, Radar Camera, Vehicle Setup, Cyliner Misfire Check,SpeedLimitAssist, ControlUnitReset,OxygenSensor, Seatbelt. Extra 38+ extra services based on car brand.(Tips: Quantity of reset/ calibration fucitons are based on car system that your vehicle model has)
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  • DYNAMIC GRAPHING CONVENIENT- 118 diagnostic datas allows you to view 4 in 1 live graph data live data (4 data display formats for selection based on data type: analog instrument, text, drawing, and Progress bar.).7-inch LCD touchscreen 1024 x 600 HD resolution, dynamic waveform for Simple & fast to know accurate data results for all car error codes instead of relying on boring characters; allows report printing.
Bestseller No. 5
OBD2 Scanner Diagnostic Tool for Porsche/Cayenne, iCarsoft POR V2.0 Code Reader for Porsche, All System in-Depth Scan, with Oil Reset/SAS/EPB/BMS/ETC/DP/BLD/INJ, Battery Test
  • 【Enhance Diagnostic 】iCarsoft POR V2.0 code reader is enhanced its ability which is different from other scanner, such as enhancing full system diagnostic function, enhancing in-depth diagnosis ability to all faults and potential faults, more powerful scaning to all components,providing free update&free repair&24 hour tech support. You can experience easier, smoother & faster operation. Also give your cars satisfying routine maintenance to avoid costly repairs. NOTE: The diagnosable systems depend on the ECU you have on your car. Please contact us to check compatibility before purchase.
  • 【OBD2 Full Function】iCarsoft POR V2.0 scan tool will allow you to perform full OBDII diagnostic for PorscheeBay/Cayenne with OBDII / EOBD protocols.Effortlessly does obd2 detection: read/erase codes, I/M Readiness,Freeze Frame, O2 Sensor Test, On-Board Monitoring,Evap System Test, Read Vehicle Info, Retrieve generic & manufacturer specific codes, MIL,Read live PCM DataStream,Read DTCs, DTCs search etc. Tips: the fault code can be only erased after the problem is fixed
  • 【Most Useful Reset Services】iCarsoft POR V2.0 car diagnostic tool offers essential features like Oil Reset, EPB/ SAS/BMS/BLD(ABSeBay Bleeding Service)/ETC /DP Reset/ Injector Coding etc. Easily reset oil change indicators, recalibrate steering angle sensors,relearn replaced parking brake and so on. For optimal vehicle performance and maintenance convenience.
  • 【Full Systems In-depth Diagnosis】It has powerful code-reading ability for PorscheeBay-specific codes, and it is engineered for EU/US models. Specializes in in-depth diagnosis for PorscheeBay models, comprehensively scanning all ECUs from engine, ABSeBay, transmission to AC, windows, etc. Whether it's a complex engine misfire, an ABSeBay system glitch during high - speed braking, a transmission issue causing gear - shifting problems, or an AC unit not cooling properly on a hot day, it delves deep.
  • 【Fast Diagnostics, Live Data】Full vehicle information option-vehicle identification number (VIN) / calibration verification number (CVN) / other test information. iCarsoft POR V2.0 can instantly obtain crucial vehicle details for expedited diagnostic processes, and keep data stream recording for later review/ DTC Lookup/ diagnostic data record/ custom report & display live data stream in color graphing

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Last update on 2025-05-03 / Affiliate links / Images from Amazon Product Advertising API


 

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