Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353473
Complaint Date: 2020-09-07
Fail Date: 2020-09-01
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2010
Summary
WHEN DRIVING STEERING INTERMITTENTLY HAS GONE OUT WITH 'POWER STEERING ASSIST FAULT' APPEARING ON THE SCREEN, USUALLY RESTARTING THE CAR WOULD FIX IT. NOW GOING TO WORK CAR DIDN'T HAVE POWER STEERING, AFTER RESTARTING ADVANCETRAC CAME ON AS WELL AND NOW POWER STEERING ASSIST FAULT IS ON PERMANENTLY
Read More...NHTSA ID Number: 11353472
Complaint Date: 2020-09-07
Fail Date: 2020-09-06
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MILAN
Model Year: 2007
Summary
I NOTICED THIS VEHICLE HAS FOUR DIFFERENT RECALLS ON IT AND I WANT TO CHECK AND SEE IF IT'S IN THE RECORDS THAT THE RECALLS WERE PROPERLY ADDRESSED AND CARRIED OUT ON THIS CAR OR IF IT STILL HASN'T BEEN DONE YET.
Read More...NHTSA ID Number: 11353471
Complaint Date: 2020-09-07
Fail Date: 2016-10-10
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FIESTA
Model Year: 2011
Summary
ON 10/10/16, MY CAR WAS SHUDDERING ONCE IT HIT 10 MPH AND WHEN SHIFTING FROM D TO P. I BROUGHT IT INTO CAL WORTHINGTON ALASKA AND THEY TESTED TRANS OPERATION AND FOUND TRANS CLUTCH SHUDDER, CHECKED OASIS FOR 15B22 , TSB 16-0109, PP TEST N, CHECKED FOR DTC'S IN THE TCM NONE FOUND, REFLASHED PCM/TCM, PERFORMED ADAPTIVE CLUTCH LEARN, TEST DROVE VEHICLE RECORDED SHUDDER EVENT AND UPLOADED DATA TO FORD, AQUIRED THE RVC CODE RPFHFPC8NRY5F ORDERED CLUTCH. TSB 16-0109 PERFORMED, 160198B 0.6 RAISED VEHICLE AND REMOVED TRANS ASSEMBLY, INSPECTED FOR TRANS LEAKS NONE FOUND. REPLACED CLUTCH, THROW/OUT BEARING, AND THE SMALL SNAP/RING. PERFORMED CLUTCH ADAPTIVE LEARN AGAIN, TEST DROVE FINDING OPERATION NORMAL.
NHTSA ID Number: 11353470
Complaint Date: 2020-09-07
Fail Date: 2016-04-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FIESTA
Model Year: 2011
Summary
ON 04/01/2016, MY CAR WAS SHUDDERING WHEN I WAS DRVING AS 10 MPH, RPM NOT WORKING CORRECTLY AND GEARS SHIFTING INCORRECTLY. I BROUGHT MY CAR INTO CAL WORTHINGTON FORD ALASKA. THEIR DIAGNOSIS- SEE15B22, REPROGRAMMED PCM AND TCM. PERFORMED SHIFT DRUM AND CLUTCH RELEARN, CLEARED CODES- OK.
NHTSA ID Number: 11353469
Complaint Date: 2020-09-07
Fail Date: 2014-04-14
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FIESTA
Model Year: 2011
Summary
ON, 04/08/14, MY CAR WAS LOSING ACCELERATION AS I WAS DRIVING 45 MPH ON A MAJOR ROAD. THE ACCELERATION SLOWED AND EVENTUALLY COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. THE GEAR DISPLAY WAS FLASHING FROM P TO D, OVER AND OVER. I TOWED MY CAR TO CAL WORTHINGTON FORD OF ANCHORAGE. THEY CALLED ME ON 04/11/14- VERIFIED CEL. SELF TEST =P06B8, P0884, RAN OASIS=FOUND TSB 13-11-2. AND THEY REPROGRAMMED PCM, TCM AND PERFORMED TRANSMISSION CLUTCH ADAPTIVE LEARN, CLEAR CODES AND RETEST=PASS. I PICKED UP MY CAR AND 3 DAYS LATER 04/14/14, MY CAR EXPERIENCED THE SAME SYMPTOMS ON ON 04/08/14. MY CAR COULD NOT ACCELERATE AND STALLED IN TRAFFIC ON A MAJOR HIGHWAY. THE GEAR DISPAY WAS FLASHING AGAIN P TO D, OVER AND OVER. I TOWED MY CR BACK TO CAL WORTHINGTON FORD. AFTER HAVING MY CAR OVER A MONTH, ON 05/09/14 IT WAS READY. THEY REPLACED THE CLUTCH SUPPOSEDLY BUT I DID NOT RECEIVE ANY PAPERWORK SAYING SO. ON 05/13/14, THE ACCELERATION SHLOWED AND THE GEAR DISPLAY SWITCHING FROM D, P, R, L OVER AND OVER. I TOWED IT BACK TO CAL WORTHINGTON AND THEY HAD MY CAR UNTIL 05/21/14. SELF TEST=P06B8, TESTED CHARGING SYSTEM AND BATT= BATT PASS END CHARGES AT 14.3V CONSTANT, NO UPDATES AVAIL. CLEARED CODE AND RETEST =P06B8 COMES BACK. REPLACE PCM, PROGRAMMED PCM, KEYS AND PREFORMED TRANS CLUTCH ADAPTIVE STRATEGY. CLEAR CODE AND RETEST=PASS. TERT DRIVE = RUN AND DRIVES FINE, NO LIGHT. NEXT DAY, MY ENGINE STOPPED ON MY STREET, GEAR DISPLAY FLASHING D,P,R,L OVER AND OVER. TOWED BACK TO CAL WORTHINGTON AND THEY HAD MY CAR UNTIL 06/05/14. I DO NOT HAVE THE PAPERWORK FOR THAT REPAIR.
NHTSA ID Number: 11353468
Complaint Date: 2020-09-07
Fail Date: 2020-07-16
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: YUKON
Model Year: 2009
Summary
WELL THE CHECK ENGINE LIGHT CAME ON THEN THE OIL LIGHT CAME ON I CHANGE THE OIL IS STILL ON THE BATTERY KEEPS DYING I'VE ALREADY BOUGHT THREE NEW BATTERIES NOTHING IS WORKING I'LL STILL COME OUT THE CAR IS DEAD CHECK ENGINE LIGHT KEEPS POPPING ON AND OFF THE WHEEL THE WHEEL THING KEEPS POPPING IN AND OFF I BOUGHT NEW TIRES IT'S STILL POPPING ON AND OFF I JUST DON'T KNOW WHAT'S WRONG
Read More...NHTSA ID Number: 11353467
Complaint Date: 2020-09-07
Fail Date: 2020-08-27
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FIESTA
Model Year: 2011
Summary
WHILE DRIVING MY CAR ON A CITY HIGHWAY, STARTED CHANGING GEARS AGGRESSIVELY. THE RPM WENT VERY HIGH WHILE DRIVING BETWEEN 20-30 MPH, THEN DROPPED WHEN REACHING 40 MPH. I HAD TO PULL OVER TO THE FAR RIGHT LANE AND PUT ON MY FLASHERS BECAUSE I COULD NOT SAFELY DRIVE THE SPEED LIMIT OF 65. I PULLED OFF OF THE HIGHWAY AND PULLED MY CAR INTO A PARKING LOT TO CHECK ON IT. IT WOULD NOT GO INTO REVERSE AND IT WOULD NOT RESTART. WE JUMPED MY CAR AND PUSHED IT OUT OF PARKING SPOT AND DROVE IT TO KENDALL FORD DEALERSHIP SERVICE DEPT TO GET IT LOOKED AT. THEY DIAGNOSED THE CLUTCH NEEDED TO BE REPLACE FOR $3,000. PARTS NEEDED- FA6Z-7B546-B CLUTCH ASY 660.77 CA6Z-7515-J LEVER ASY 214.99 CA6Z-7515-K LEVER ASY 220.71 EV6Z-7052-D SEAL ASY 53.61 W705448S441 NUT 5.38 X6 AE8Z-7007-A PLATE-CYLIND 17.98 FL910S KIT-ELEMENT 6.82 W709618S442 BOLT 5.38 X2 W520203S442 NUT-HEX 1.64 X2 W520102S442 NUT-LOCKING 1.32 X2 YS4Z-3N324-AA RETAINER 3.61 AE8Z-1177-A SEAL 25.10 X2 I DID NOT THINK IT WAS FAIR TO CHARGE ME $3,000 FOR A DEFECTIVE CLUTCH. I HAVE BEEN BRINGING MY CAR TO THE FORD DEALERSHIP FOR 8 YEARS TO REPAIR MY TRANSMISSION AND CLUTCH. I TOWED MY CAR HOME AND IT IS SITTING IN MY GARAGE WITH THE FAULTY TRANSMISSION / CLUTCH.
NHTSA ID Number: 11353466
Complaint Date: 2020-09-07
Fail Date: 2020-03-18
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: SRX
Model Year: 2014
Summary
WHEN IT RAINS IT CAUSE WATER TO COLLECT IN THE SPARE TIRE COMPARTMENT WHERE THE MODULE FOR THE LIFTGATE IS HOUSED. WHICH CAUSE THE CAR TO THINK IT'S BEEN STOLEN AND MAKES THE DASHBOARD AND SAFETY FEATURES DISABLE. IT ALSO MAKE THE CAR DON'T WANT TO TURN OFF AND IT RANDOMLY TURNS ON IF THE KEY IS NEAR BY. IT'S A KNOWN ISSUE WITH THE CADILLAC SRX THAT CADILLAC REFUSE TO FIX OUT OF GOOD FAITH FOR ITS CUSTOMERS. IF THE MODULE GET WET YOU CAN SAY GOODBYE TO ANTILOCK BRAKES , TRACTION'S CONTROL ,AIRBAGS ,AND A HOST OF OTHER FEATURES TILL IT DRY OUT.
NHTSA ID Number: 11353465
Complaint Date: 2020-09-07
Fail Date: 2020-07-19
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: VELOSTER
Model Year: 2015
Summary
MULTIPLE TIMES AFTER SLOWING DOWN ON THE HWY, I GO TO STEP ON THE GAS AND THE ENGINE HAS NO POWER. I HAVE TO QUICKLY PUT IT IN PARK AND THEN PUT IT DRIVE AGAIN. THIS HAS HAPPENED ONLY ON THE FREEWAY. NOT AT A FULL STOP. 5 TIMES IN THE PAST YEAR.
Read More...NHTSA ID Number: 11353464
Complaint Date: 2020-09-07
Fail Date: 2020-08-20
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CORVETTE
Model Year: 2002
Summary
STEERING WHEEL IS LOCKED AFTER PARKING IT AFTER WORK. THE RECALL ON ALL OTHER VEHICLES MY YEAR THAT HAS BEEN FIXED BY THE FACTORY HAS A WIRE RAN TO THE PCM ARE COMPUTER NOT SURE WHAT THEY ARE CALLING IT. BUT THE FIX WILL NOT LET THE STEERING WHEEL LOCK. AND I HAVE WATCHED A LOT OF YOUTUBE VIDEOS ON THIS IN ALL OF THE FACTORY FIXED RECALLS THE STEERING WHEEL DOESN'T LOCK. FROM WHAT I SEE IT TELLS ME THAT THE FIX IS COMPLETE. IT IS A 2002 WITH ONLY 68000 MILES. ANY HELP PLEASE?
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