Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353752
Complaint Date: 2020-09-08
Fail Date: 2020-09-05
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAVERSE
Model Year: 2014
Summary
MY SERVICE AIR BAG HAS COME ON AND THE ICON WITH AIRBAG IN RED. I HAVE NOT BEEN IN ANY ACCIDENTS AT ALL MY CAR IS GARAGE KEPT. IT JUST POPPED ON AND NEVER TURNED OFF
Read More...NHTSA ID Number: 11353751
Complaint Date: 2020-09-08
Fail Date: 2020-04-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: EQUINOX
Model Year: 2010
Summary
MY CAR WASN'T TELLING ME THAT OIL IS LOW. THEN IT STARTED LEAKING OIL LIKE CRAZY. EVERY OTHER DAY I WOULD PUT OIL. AND DO FREQUENT OIL CHANGE. ONE DAY I WAS DRIVING IN THE FREEWAY WITH MY KIDS IN THE BACK SEAT. GOING 70MPH MY CAR SUDDENLY GIVES OUT. HAVE TO RUSH TO PARK IT ASIDE. THEN MY CAR WONT RUN. CALL MY INSURANCE BUT THEH COULDN'T HELP WITH TOWING. I SPEND $200 JUST TO TAKE IT BACK TO A MECHANIC. WHERE THEN HE SAID MY ENGINE NO GOOD I NEED A NEW ONE. I STILL OWE $5,000 TO THIS CAR! I'VE BEEN PAYING AHEAD OF TIME TO GET PAID OFF. NOW IS NOT RUNNING AND JUST SITTING ON MY DRIVEWAY FOR MONTHS. AND STILL NEED TO PAY IT.
Read More...NHTSA ID Number: 11353750
Complaint Date: 2020-09-08
Fail Date: 2020-02-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: YUKON
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 GMC YUKON. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER WHICH SUGGESTED THAT THE VEHICLE NEEDED TO BE DIAGNOSED IN REGARDS TO THE REAR BRAKE LIGHTS OPERATION. THE VEHICLE WAS TAKEN TO COVERT BUICK GMC (11750 RESEARCH BLVD, STE D, AUSTIN, TX 78759, (512) 371-6075) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURES OR ISSUES FOUND WITH THE REAR BRAKE LIGHTS. THE DEALER DISREGARDED THE LETTER AFTER INSPECTING THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE ISSUE RECURRED AFTER THE VEHICLE WAS RETURNED TO HER CUSTODY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE FORMER DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE SAME DEALER DECLINED THE PURCHASE OF THE PART NEEDED TO FIX THE VEHICLE. THE FAILURE MILEAGE WAS 77,655.
NHTSA ID Number: 11353749
Complaint Date: 2020-09-08
Fail Date: 2020-09-04
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE WINDOW IMPLODED WITH A LOUD NOISE, WITHOUT IMPACT, LEAVING PIECES OF GLASS, LARGE ENOUGH TO CAUSE SEVERE INJURIES. THERE WERE NO INJURIES REPORTED. THE CONTACT CALLED KOEPPEL SUBARU LOCATED AT 42-01 NORTHERN BLVD, QUEENS, NY 11101, (347) 846-0660, AND SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. *LN *TR
NHTSA ID Number: 11353748
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 3500
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 9V021000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING) COMPLETED AT LOCAL DEALER STAR DODGE CHRYSLER JEEP RAM LOCATED AT 5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222. THE CONTACT STATED AFTER THE REPAIRS WERE COMPLETED WHILE HIS WIFE WAS DRIVING SHE EXPERIENCED THE DEATH WOBBLE AND SKIMMED THE CEMENT WALL OF A BRIDGE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED NO ONE WAS INJURED OR SEEKED ANY MEDICAL ATTENTION. NO AIR BAGS DEPLOYED. THE CONTACT STATED HE HAD ALSO EXPERIENCED THE FAILURE WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WERE MADE AWARE OF THE FAILURE. THE CONTACT STATED HE HAD ALL 4 TIRES CHANGED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT WAS UNABLE TO SPEAK TO ANYONE. THE FAILURE MILEAGE WAS 119,175.
NHTSA ID Number: 11353747
Complaint Date: 2020-09-08
Fail Date: 2020-09-06
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 2018
Summary
ON A STREET TURNING LEFT ON GREEN YIELDING TO ONCOMING TRAFFIC. IN MOTION OF TURNING AND THE OTHER CAR WHO WAS COMING HEAD ON OVER 80MPH CLIPPING MY FRONT END MAKING MY CAR SPIN 360 DEGREES AND AIR BAGS DID NOT DEPLOY.
Read More...NHTSA ID Number: 11353746
Complaint Date: 2020-09-08
Fail Date: 2020-09-06
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2020
Summary
THE REAR WINDOW SPONTANEOUSLY SHATTERED L. NOTHING HIT THE THE WINDOW AND THERE WAS NO EVIDENCE THAT AN OBJECT HIT THE WINDOW. THE BOTTOM CORNERS BROKE FIRST. THE TRUCK WAS PARKED AND OFF IN A PARKING LOT. THERE IS SEALANT ON ONE END OF THE WINDOW THAT APPEARS TO HAVE COME OUT.
Read More...NHTSA ID Number: 11353745
Complaint Date: 2020-09-08
Fail Date: 2019-10-25
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: SRX
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR WHEELS SWAYED BACK AND FORTH WITHOUT WARNING. THE CONTACT INITIALLY TOOK THE VEHICLE TO WALTERS GM AUTOMALL (505 N MAYO TRAIL, PIKEVILLE, KY 41501) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A TOE ADJUSTER LINK FAILURE AND REPLACED THE TOE LINK. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 56,462. *BF *TR
NHTSA ID Number: 11353744
Complaint Date: 2020-09-08
Fail Date: 2020-09-05
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SEDONA
Model Year: 2016
Summary
WHILE DRIVING DOWN AN UNLIT ROAD BY HAROLD PARKER STATE FOREST, IN MASSACHUSETTS. MY LOW BEAM HEAD LIGHTS SUDDENLY WENT OUT ( STOPPED WORKING ) AND NEVER CAME BACK ON. I USED MY HIGH BEAMS TO MAKE MY WAY HOME, MUCH TO THE DISMAY OF ON COMING TRAFFIC. I WENT TO THE LOCAL AUTO PARTS STORE THINK THAT THE BULBS BURNT OUT, BUT THAT IS NOT THE CASE. I TESTED THE FUSE AND RELAY AND EVERYTHING SEEMS FIND, SO NOW I AM MAKING AN APPOINTMENT WITH THE LOCAL KIA DEALER TO INVESTIGATE. MY WIFE INFORMED ME THAT IS HAD HAPPENED TO HER EARLIER THE SAME WEEK, BUT SHE THOUGHT IT WAS JUST HER EYES. THIS WAS A MAJOR PROBLEM GIVEN THE TIME OF NIGHT, THE INABILITY TO SEE WITHOUT BLINDING ON COMING TRAFFIC. I DID SOME LOOKING INTO THIS MATTER AND FOUND A LOT OF THE SAME COMPLAINTS ON THE WEB. PLEASE LOOK INTO THIS MATTER BEFORE SOMEONE GET INJURED OR WORSE, KILLED.
NHTSA ID Number: 11353743
Complaint Date: 2020-09-08
Fail Date: 2020-09-06
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: AVALANCHE
Model Year: 2011
Summary
UNABLE TO GET RECALL HELP OR SUPPORT TO FOR TAKATA AIRBAG RECALL SERVICE
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