Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353792
Complaint Date: 2020-09-08
Fail Date: 2020-01-17
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2000
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2000 HONDA ACCORD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS). THE CONTACT CALLED BUERKLE HONDA LOCATED AT 3360 HWY 61 N, VADNAIS HEIGHTS, MN 55110 AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11353791
Complaint Date: 2020-09-08
Fail Date: 2020-08-23
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FLEX
Model Year: 2013
Summary
WHILE DRIVING AT LOW SPEED (< 20 MPH), WITHIN 20 SECONDS OF BEGINNING A TRIP, THE CAR GAVE A WARNING DIALOG (SEE ATTACHED PHOTO) AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. IT TOOK ALL OF MY STRENGTH TO KEEP IT ON THE ROAD. I PULLED OVER TO THE SIDE OF THE ROAD SAFELY. AFTER SHUTTING DOWN THE CAR AND RESTARTING IT, THE PROBLEM WAS TEMPORARILY RESOLVED. THE NEXT TIME I DROVE THE CAR, THE PROBLEM RECURRED, AND SINCE THEN HAS RECURRED EVERY TIME I TRY TO DRIVE IT.
Read More...NHTSA ID Number: 11353790
Complaint Date: 2020-09-08
Fail Date: 2020-09-01
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE HIS WIFE WAS PULLING OUT OF THE DRIVEWAY, THE BRAKES FAILED TO OPERATE WITHOUT WARNING. DUE TO THE FAILURE, THE VEHICLE ROLLED INTO SOME BUSHES AT A LOW RATE OF SPEED WHICH STOPPED THE VEHICLE. THE VEHICLE REGAINED NORMAL BRAKING FUNCTION. THE CONTACT ALSO STATED THAT UPON APPROACHING A FOUR WAY STOP, HE DEPRESSED THE BRAKE PEDAL HOWEVER, THE BRAKES FAILED WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT DROVE THROUGH AN INTERSECTION AND ANOTHER VEHICLE SWERVED TO AVOID CRASHING INTO THE CONTACT'S VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE REGAIN BRAKING FUNCTIONALITY SOON AFTER THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT WAS GIVEN A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
NHTSA ID Number: 11353789
Complaint Date: 2020-09-08
Fail Date: 2020-09-07
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2008
Summary
THE BRAKE LINES SHOW EVIDENCE OF CORROSION WITH ONE LEAKING FLUID. MY DTR WAS DRIVING TO FL AND NOTED EXCESS BRAKE PEDAL TRAVEL UPON ARRIVAL AND BROUGHT IT TO A REPAIR SHOP FOR DIAGNOSIS. THE MEC.H INFORMED HER OF PROBLEM AND SENT PHOTOS OF CORRODED BRAKE LINES. I'LL FORWARD WITH ADDTL. CORRESPONDENCE IF NEEDED.
Read More...NHTSA ID Number: 11353788
Complaint Date: 2020-09-08
Fail Date: 2020-09-04
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: CX-9
Model Year: 2012
Summary
TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING, AND MAKING A TURN AT 5 MPH, THE BRAKES WERE SQUISHY AND THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB MOORE MAZDA (13045 N. KELLEY AVE, OKLAHOMA CITY, OK 73131 (405) 775-7000) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT BRAKE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE EXTENDED WARRANTY HAD EXPIRED. THE FAILURE MILEAGE WAS 75,000.
NHTSA ID Number: 11353787
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2018
Summary
SERVICE SHIFT LI8GHT COMES ON AND THEN RANDOMLY GOES AWAY, IT WILL RANDOMLY COME ON WHILE DRIVING, THERE WAS A RECALL ON 2017 JEEP CHEROKEE'S WITH THIS ISSUE
NHTSA ID Number: 11353786
Complaint Date: 2020-09-08
Fail Date: 2020-08-03
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2016
Summary
THE DRIVER BACK DOOR MAKES A LOUD SOUNDS WHEN IS BEING LOCKED.
Read More...NHTSA ID Number: 11353785
Complaint Date: 2020-09-08
Fail Date: 2020-09-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE PULLED TO THE LEFT WHILE DEPRESSING THE ACCELERATOR PEDAL. WHILE RELEASING THE ACCELERATOR PEDAL, THE VEHICLE PULLED TO THE RIGHT BUT MUCH HARDER. THE CONTACT INDICATED THAT THE FAILURE WAS MORE NOTICEABLE WHILE DRIVING AT SLOWER SPEEDS. THE VEHICLE WAS TAKEN TO THE AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER HAGEN FORD LOCATED AT 3980 NORTH EUCLID AVE, BAY CITY MI 48706 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
NHTSA ID Number: 11353784
Complaint Date: 2020-09-08
Fail Date: 2020-08-22
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2013
Summary
THE VEHICLE WAS BEING DRIVEN. WHILE IT WAS IN MOTION ON THE FREEWAY THE HYBRID LIGHT TURNED ON WHEN THIS HAPPENED. AT THE SAME TIME THE AC STOPPED COOLING. ONCE WE GOT HOME WE INSPECTED IT. THE FREEZE ON IS FULL AND NOTHING IS WRONG WITH THE AC CONDENSOR. WE TURNED IT ON AND TOOK IT FOR A DRIVE DOWN THE NEIGHBORHOOD BUT THE GEAR SHIFT WONT WORK. THE CAR LOSES POWER WHEN SWITCHED TO THE SECOND SHIFT. WE HAVE TAKEN IT TO VOLKSWAGON AND THEY QUOTED US A REPAIR FOR THE ENTIRE TRANSMISSION REPLACEMENT. YET THERE IS A OPEN RECALL.
NHTSA ID Number: 11353783
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ROGUE
Model Year: 2018
Summary
I WOULD LIKE TO REPORT AN ISSUE WITH THE VEHICLES AUTOMATIC BRAKING ASSISTANCE SYSTEM. WHILE DRIVING THE CAR ON AN AVENUE, THE CAR JUST STOPPED COMPLETELY WITH NO OTHER TRAFFIC IN THE AREA. NO ONE IN FRONT OR BEHIND. THE CAR CAME TO A COMPLETE STOP AND I AND MY PASSENGER WHERE THROWN FORWARD WITH THE SEAT BELTS TIGHTENING AROUND US. THE CAR HAS ALSO SLOWED DOWN ON MAJOR STREETS AND HIGHWAYS.
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