Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353983
Complaint Date: 2020-09-09
Fail Date: 2020-05-01
Manufacturer’s Name: Subaru
of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: IMPREZA
Model Year: 2016
Summary
KEY LOCKS INTO IGNITION AND VEHICLE NEEDS TO BE RESTARTED AND THE SHIFT MOVED FROM PARK POSITION BACK TO PARK POSITION A FEW TIMES BEFORE THE KEY WILL RELEASE. I HAVE SEEN MANY COMPLAINTS ONLINE REGARDING THIS ISSUE IE. FAILING LOCK CYLINDER/PARK SENSOR PROBLEMS. WILL THERE BE AN INVESTIGATION INTO THIS AND A POSSIBLE RECALL? MY CAR HAS LESS THAN 50,000M ON IT.
Read More...NHTSA ID Number: 11353982
Complaint Date: 2020-09-09
Fail Date: 2020-09-05
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2014
Summary
WHILE DRIVING HOME, A STABILITRAK WARNING APPEARED ON THE DASH AND MY AC/RADIO BEGAN TO STOP BUT RAMPED BACK UP AFTER THE DISMISSAL. ONCE I GOT TO MY STREET, I MADE A LEFT AND THE TRUCK COMPLETED TURNED OFF. MY STEERING WHEEL LOCKED UP, THE WHEEL LOCKED UP, AND THERE WAS NO POWER TO THE VEHICLE. AFTER ABOUT 3 MINUTES, THE VEHICLE LIGHTS TURNED ON AND I WAS ABLE TO GET TO MY DRIVEWAY. I CANNOT IMAGINE WHAT WOULD HAVE HAPPENED IF I WAS ON THE FREEWAY. THERE'S MANY OTHER PEOPLE ON THE WEB THAT HAVE HAD THE SAME ISSUE WITH THIS TRUCK.
Read More...NHTSA ID Number: 11353981
Complaint Date: 2020-09-09
Fail Date: 2020-07-31
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT SHE RESTARTED THE VEHICLE AND DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO SMOKY MOUNTAIN CHRYSLER DODGE JEEP RAM LOCATED AT 556 HIGHLANDS RD, FRANKLIN, NC 28734, (828) 369-5003, WHERE IT WAS DIAGNOSED WITH NEEDING THE BRAKE MODULE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT, CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO DEALER HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
NHTSA ID Number: 11353980
Complaint Date: 2020-09-09
Fail Date: 2020-09-06
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2020
Summary
MY OUTBACK WAS 2 MONTHS OLD WITH ~7900 MILES ON IT WHEN IT FAILED TO START DUE TO A DEAD BATTERY. I HAD LAST DRIVEN THE CAR 2 DAYS PRIOR. I ATTEMPTED TO JUMP WITH MY OTHER CAR & COULD NOT. ROADSIDE ASSISTANCE WAS ABLE TO JUMP START THE CAR. ROADSIDE ASSISTANCE SAID IT WAS HIS 20TH SUBARU OF THE DAY! GIVEN THE CLASS-ACTION LAWSUIT AND THE ONGOING ISSUES OF UNDERSIZED BATTERIES, I ELECTED TO INSTALL A LARGER BATTERY IN THE CAR.
NHTSA ID Number: 11353979
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: C250
Model Year: 2015
Summary
WHILE DRIVING MY 2015 C250 COUPE, I HAD TO BRAKE HARD AS I WAS TRYING TO AVERT STOPPED HEAVY TRAFFIC. WHEN I SLAMMED ON THE BREAKS, THE STEERING WHEEL, COLUMN AND ENTIRE VEHICLE LOCKED UP. I WAS UNABLE TO TURN THE WHEEL ENTIRELY. AS A RESULT, MY VEHICLE SLIDE INTO ANOTHER VEHICLE FROM BEHIND. BECAUSE BOTH THE STEERING AND BRAKES LOCKING, I WAS UNABLE TO MANEUVER THE VEHICLE TO AVOID THE STOPPED TRAFFIC. THE AIRBAGS ALSO DID NOT DEPLOY AS THEY SHOULD HAVE.
Read More...NHTSA ID Number: 11353978
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: Daimler Trucks North America, LLC
Vehicle/Equipment Make: FREIGHTLINER
Vehicle/Equipment Model: 108SD
Model Year: 2020
Summary
SOMETIMES THE DOORS LOCK DOWN WHEN IDLING, PARKED, NEUTRAL. I WAS OUTSIDE TO UNHOOK THE TRAILER AND BECAUSE THE DOORS LOCKED DOWN (IDLING, KEYS INSIDE, ALL COMMUNICATION DEVICES INSIDE) I HAD TO BE ON THE UNSAFE NO HUMAN BEING PLACE FROM MIDNIGHT TILL MORNING WAITING FOR HELP. ELECTRIC DOOR LOCK FAULTY, BE EXTREMELY CAUTIOUS WHEN STEPPING OUT FROM VEHICLE, DOORS MAY LOCK DOWN AND LEAVE YOU SOMEWHERE IN HAZARD. LUCKILY TRUCK DRIVER PAID ATTENTION ME WALKING ON THE SHOULDER AND STOPPED FOR HELP. DUE TO FAULTY DOORS LOCK SYSTEM I WAS IN DANGEROUS SITUATION, MISSED THE NEXT LOAD PICKUP, SPENT HOURS AND HOURS WAITING FOR HELP AND SPENT A LOT OF OUT OF POCKET MONEY FOR LOCKSMITH.
Read More...NHTSA ID Number: 11353977
Complaint Date: 2020-09-09
Fail Date: 2020-09-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TUNDRA
Model Year: 2002
Summary
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACT STATED THAT THE FRAME WAS RUSTED AND THERE WAS A HOLE BEHIND THE DRIVER'S SIDE DOOR. THE CONTACT CALLED ACTON TOYOTA OF LITTLETON (221 GREAT RD, LITTLETON, MA 01460, (978) 263-1500) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 09V444000 (STRUCTURE). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 220,000.
NHTSA ID Number: 11353976
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: EQUINOX
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING. THE DRIVER'S SIDE WIPER BLADE WAS BENT OVER THE DRIVER'S SIDE MIRROR AND CAUSED THE VEHICLE TO VEER OFF THE ROAD INTO A GRASSY AREA AT THE APARTMENT COMPLEX. THERE WAS NO CRASH REPORTED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VIN. THE CONTACT WAS TOLD THAT SHE WOULD BE CALLED BACK IN TWO OR THREE DAYS. THE CONTACT REFERENCED AN UNKNOWN NHTSA INVESTIGATION ABOUT WINDSHIELD WIPER MOTOR TRANSMISSION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000.
NHTSA ID Number: 11353975
Complaint Date: 2020-09-09
Fail Date: 2020-06-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2013
Summary
HELLO ITS SEPTEMBER NOW AND NISSAN HASNT FIXED THE HOOD LATCH RECALL YET CAN'T USE CAR NOW SINCE JUNE BECAUSE OF RECALL THEY TOLD ME IT WONT TAKE LONG BUT ITS TAKING LONG NOW
NHTSA ID Number: 11353974
Complaint Date: 2020-09-09
Fail Date: 2013-09-02
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: MAZDA3
Model Year: 2010
Summary
DASHBOARD ABOVE INDICATION PANEL IS STICKY/TACKY AND LIGHT REFLECTING OFF OF THIS SECTION IS VISIBLE ON THE WINDSHIELD JUST BELOW EYE LEVEL.
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