Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354073
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: Ford
Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2012
Summary
BRAKE BOOSTER RECALL SYMPTOMS DESCRIBED IN PUBLICIZED NOTICES, INCLUDING ON THIS WEBSITE, ARE WHAT I AM CURRENTLY EXPERIENCING ON MY FORD EDGE. CAR TAKES LONGER TO STOP AND BRAKING SYSTEM FEELS SOFT. ADDITIONALLY, THE ADVANCETRAC WARNING SYSTEM LIGHT ILLUMINATES ON OCCASION WHEN CAR IS IN PARK FOR 10-20 MINUTES WITHOUT MOVING, WITH ENGINE RUNNING. PER THE FORD FORUM, THIS IS A COMMON PROBLEM THAT DOES NOT SEEM TO HAVE A SOLUTION FROM FORD. I HAVE LOST CONFIDENCE THE FORD IS INTERESTED OR ABLE TO REMEDY EITHER OF THESE ISSUES. I AM AFRAID TO DRIVE IT NOW THAT BRAKING ISSUE STARTED TODAY.
NHTSA ID Number: 11354072
Complaint Date: 2020-09-09
Fail Date: 2020-08-31
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle Make: MERCEDES BENZ
Vehicle Model: C250
Model Year: 2012
Summary
2012 C250 PURCHASED NEW FROM A DEALER. RATTLING ON STARTING ENGINE AND CHECK ENGINE LIGHT IS ON. SPOKE WITH MY MECHANIC AND IT IS DUE TO FAULTY CAMSHAFT ADJUSTERS. REPAIR WILL COST $5000 PLUS AND INVOLVES REPLACING THE CAMSHAFT ADJUSTERS, TIMING CHAIN AND SPROCKETS. THIS PROBLEM JUST STARTED 10 DAYS AGO WITH APPROXIMATELY 38,000 MILES ON THE ODOMETER. SEEMS TO BE A WELL KNOWN PROBLEM AND NOT AN EXPENSE I CAN REALLY AFFORD ON REDUCED INCOME DUE TO COVID LOCKDOWN. I AM VERY WORRIED ABOUT DRIVING THIS CAR AS THIS PROBLEM CAN RESULT IN CATASTROPHIC ENGINE FAILURE AND I AM REGULARLY ON THE FREEWAY. DRIVING THIS CAR IS NO LONGER SAFE. I PURCHASED A MERCEDES THINKING THEIR REPUTATION FOR SAFETY, QUALITY AND ENGINEERING WOULD PRECLUDE SUCH ISSUES.
NHTSA ID Number: 11354071
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2015
Summary
TRANSMISSION SHIFTING IS ERRATIC. FROM A STOP THE VEHICLE MAY PAUSE BEFORE THE TRANSMISSION ENGAGES. AT HIGHWAY SPEED SHIFTING IS ALSO ERRATIC. THE TRANSMISSION DOES NOT DOWNSHIFT PROPERLY, THUS REVVING THE ENGINE AND ACCELERATION IS DIFFICULT. MANUFACTURER TRIES TO SOLVE THE ISSUE WITH SOFTWARE UPDATES.
Read More...NHTSA ID Number: 11354070
Complaint Date: 2020-09-09
Fail Date: 2020-09-03
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: OPTIMA
Model Year: 2015
Summary
WHILE DRIVING, SMOKE STARTED COMING OUT FROM UNDER THE HOOD. I QUICKLY PULLED TO THE SIDE OF THE ROAD AND SHUT THE CAR OFF. WE GOT OUT OF THE CAR IMMEDIATELY. ONCE THE ENGINE WAS OFF APPROX 20 MINUTES LATER THE SMOKE STARTED TO DIE DOWN. AT THAT POINT, I WAS TO SCARED TO TURN THE CAR BACK ON TO SEE IF I COULD DRIVE IT HOME. THE NEXT MORNING I HAD IT TOWED TO KIA. WHILE THE CAR WAS AT KIA THE TECHNICIAN SAID IT WAS NOT AN ENGINE ISSUE HE THINKS IT MAY BE FROM A SLUDGE BUILD UP FROM OIL (BECAUSE HE REALLY DOESN'T KNOW WHAT ELSE IT COULD BE). I HAD JUST TAKEN MY CAR FOR ITS OIL CHANGED THAT SAME DAY. WHICH THEY DID NOT SAY ANYTHING ABOUT ANY KIND OF BUILD UP. THE KIA EMPLOYEES WERE RUDE WHEN I CALLED AND REQUESTED A LOANER CAR. THEY AT FIRST TOLD ME TO COME DOWN AND PICK UP A CAR, ONCE I DROVE IN, THEY DENIED ME FOR A LOANER CAR AND TOLD ME I COULD RENT ONE FOR 35 A DAY. THE TECHNICIAN SAID THEY CAN'T GET A CODE TO COME UP ON THE DIAGNOSTIC TEST, WHICH KIA THEN IS TELLING ME IT WILL NOT BE COVERED UNDER MY EXTENDED WARRANTY. WHEN ASKED WHY THEY ARE REPLACING THE ENGINE, THEIR RESPONSE IS THAT BECAUSE OF THE SLUDGE BUILD UP THEY HAVE TOO, WHEN REALLY THEY DON'T TECHNICALLY KNOW FOR SURE WHAT CAUSED THE SMOKE ISSUE. SO NOW KIA IS EXPECTING ME TO PAY 7,000 FOR A NEW ENGINE, WHICH WOULD BE COVERED IF THEY CAN GET A CODE TO COME UP. SO, NOW I AM FORCED TO PAY THIS TO GET MY CAR UP AND RUNNING SO I DON'T LOSE MY JOB (WHICH I HAVE ALREADY MISSED SEVERAL DAYS DUE TO NOT HAVING A VEHICLE). MY FATHER AND I MET WITH THE SERVICE MANAGER AND HE IS UNDECIDED WHAT THE ISSUE, OR CAUSE IS AT THIS TIME. THIS EXACT SAME THING HAPPENED TO A FRIEND OF MINE, AND KIA TOLD HER THE SAME THING THAT IT WAS CAUSED FROM A OIL SLUDGE ISSUE, BUT AFTER MONTHS OF ARBITRATION, KIA COMPENSATED HER FOR THE DAMAGES.
NHTSA ID Number: 11354069
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SANTA FE
Model Year: 2017
Summary
BEEN LOSING OIL INBETWEEN OIL CHANGES AS DOCUMENTED BY FACILITIES THAT CHANGED IT AND NOTHING WAS SAID BY DEALER WHEN I ASKED IF IT WAS A PROBLEM AT THE MOST RECENT OIL CHANGE. TODAY MY ENGINE LIGHT CAME ON AND BLEW AND WAS BONE DRY. I WAS ON THE INTERSTATE AND IT STOPPED ACCELERATING AND KNOCKING. I HAD IT TOWED TO DEALERSHIP.
Read More...NHTSA ID Number: 11354068
Complaint Date: 2020-09-09
Fail Date: 2019-08-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: RAV4
Model Year: 2007
Summary
VEHICLE CONSUMES HIGH AMOUNTS OF OIL. I DRIVE THE VEHICLE AROUND 300 MILES PER WEEK IT CONSUMES AROUND A QUART AND A HALF. ALSO THE ENGINE IS LOSING COMPRESSION. ALSO THE ENGINE IS LOSING COMPRESSION
Read More...NHTSA ID Number: 11354067
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2016
Summary
2016 SUBARU FORESTER. KEY GETS STUCK IN IGNITION. CAN NOT BE REMOVED. ALL ELECTRICAL POWER STILL ON. THIS HAPPENED AFTER I PULLED MY SUV INTO A PARKING SPOT. PLACE IN PARK. TURNED OFF AND KEY WAS STUCK IN IGNITION. THIS IS THE 5TH TIME IN 2 WEEKS THIS HAS HAPPENED.
NHTSA ID Number: 11354066
Complaint Date: 2020-09-09
Fail Date: 2020-09-07
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: E-350
Model Year: 2001
Summary
SPARK PLUG - I'M REALLY SHOCKED THIS HASN'T BEEN RECALLED! PURCHASED THIS 2001 FORD E-350 FROM THE ORIGINAL OWNER WHO WAS A MECHANIC AND KEPT ALL SERVICE RECORDS OF THIS VEHICLE. IT IS IN EXCELLENT CONDITION. HAD THE VAN SERVICED AND LOOKED OVER BEFORE TAKING IT ON A LONGER TRIP. AT 2 AM AND ONLY AFTER 5 HOURS OF DRIVING (ALL HIGHWAY) WE HEARD A LOUD BANG FOLLOWED BY EVEN LOUDER RUMBLING AND INTENSE GAS SMELL. THIS HAPPENED WHILE DRIVING AND THE VAN WAS IN MOTION ON THE HIGHWAY. WE WERE ABLE TO EXIT THE HIGHWAY AND WAIT UNTIL THE MORNING. THE NEXT MORNING WE TOOK THE ENGINE APART AND FOUND THE SPARK PLUG COMPLETELY BLOWN OUT OF THE ENGINE. AFTER BUYING THE REPAIR KIT FROM THE PARTS STORE AND PUTTING IN A NEW SPARK PLUG WE WERE ABLE TO LIMP OUR WAY HOME. DUE TO THE FORCE CAUSED BY THE FIRST SPARK PLUG BEING SHOT OUT, THE ENGINE NOW SOUNDS LIKE SOME OTHER SPARK PLUGS ARE VERY LOOSE AND READY TO GO. NOT SURE THE TOTAL DAMAGE UNTIL IT CAN BE REPAIRED BY A MECHANIC.
NHTSA ID Number: 11354065
Complaint Date: 2020-09-09
Fail Date: 2020-08-30
Manufacturer’s Name: Land Rover
Vehicle Make: LAND ROVER
Vehicle Model: RANGE ROVER EVOQUE
Model Year: 2016
Summary
FRONT BUMPER IS CRACKING AND SLOWLY BREAKING OFF AT THE FENDER. LOOKED UP THE PROBLEM ONLINE AND IT IS VERY COMMON AND IS A DESIGN FLAW. I BELIEVE IT IS DUE TO THE HEAT THE LIGHT GIVES OFF. THIS STARTED 2 WEEKS AGO AND THE CRACK IS GETTING BIGGER. NEVER BEEN IN A ACCIDENT DIDN'T HIT ANYTHING. I TALKED TO ANOTHER EVOQUE OWNER AND HE TOLD ME IF THE CRACK REACHES THE BOTTOM OF THE FENDER IT WILL FALL OFF AND COULD POSSIBLY HIT SOMEONE WHILE DRIVING.
Read More...NHTSA ID Number: 11354064
Complaint Date: 2020-09-09
Fail Date: 2020-08-22
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: CORVETTE
Model Year: 2013
Summary
WHEN THE CAR IS HALF FULL OR OVER WITH GAS WHETHER PARKED INSIDE OR OUT, THERE MUST BE LEAKING BECAUSE THE FUEL SMELL IN GARAGE IS EXTREMELY STRONG AND WORRIED ABOUT A FIRE. THE SMELL IS COMING FROM THE DRIVERS SIDE FORWARD WHEEL WELL. EVEN OUTSIDE IT SMELL SUPER STRONG! PLEASE ADVISE, VERY CONCERNED..
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