Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354053
Complaint Date: 2020-09-09
Fail Date: 2020-01-03
Manufacturer’s Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2007
Summary
MY BRAKES FAILED IN JANUARY, AND MY CAR HIT THE GARAGE DOOR. I SPENT $800 TO GET THEM FIXED, ONLY TO HAVE THEM FAIL AFTER FIVE MONTHS. BECAUSE OF THIS IT CAME TO MY ATTENTION THAT THERE WAS A REAR CROSS MEMBER RECALL FOR CORROSION ON MY CAR. TO COMPLETE THE RECALL, THE DEALERSHIP WANTS TO CHARGE ME FOR ALL OF THE RUSTED PARTS THAT WILL BREAK ONCE THEY DIG TO REACH THE RECALL. I HAVE BEEN WITHOUT A CAR SINCE JANUARY, AND HYUNDAI CORPORATE DECLARED MY CASE CLOSED AND REFUSES TO ASSIST, AFTER WEEKS OF DELIBERATION, THEY ONLY ADDRESSED THE PROBLEM OF MY BRAKES AND NOT THE RECALL, WHICH THEY COMPLETELY LEFT OUT OF THEIR FINAL DETERMINATION. THE DEALERSHIP CANNOT PROCEED AND COMPLETE THE RECALL BECAUSE MANY PARTS THEY WILL HAVE TO REMOVE WILL BE UNUSABLE, AND CANNOT SAFELY BE PLACED BACK. THINGS ARE AT A STANDSTILL, AND I DESPERATELY NEED MY CAR BACK AND OPERATIONAL!
NHTSA ID Number: 11354052
Complaint Date: 2020-09-09
Fail Date: 2020-08-25
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: MKX
Model Year: 2016
Summary
NOTHING HAPPENED YET ...TRYING TO SALE THE UNIT BUT CANT BECAUSE THE RECALL HAS NO FIX YET
Read More...NHTSA ID Number: 11354051
Complaint Date: 2020-09-09
Fail Date: 2014-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2012
Summary
THE THERMAL STAT HOUSING HAS BEEN REPLACED 2 TIMES. THE OIL PAN GASKET DOES LOT LAST. THE ALTERNATOR HAS BEEN REPLACED 2 TIMES. THE WAS AN ELECTRICAL SHORTAGE IN THE SB PORT BUT ONLY SEEMED TO WORKED WHEN IT WAS TAKEN TO DEALER. THE HEAD REST DEPLOYED WHEN NO ONE WAS IN THE CAR.
Read More...NHTSA ID Number: 11354050
Complaint Date: 2020-09-09
Fail Date: 2020-09-04
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL FUEL ODOR ENTERED THE CABIN OF THE VEHICLE. THE CONTACT STATED HE CONTINUED DRIVING UNTIL THE SMELL FADED AWAY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
NHTSA ID Number: 11354049
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: CX-5
Model Year: 2014
Summary
WHEN I TURN OFF THE ENGINE, THE ELECTRONICS (LIGHTS, RADIO) IN THE CAR STAY ON AND THE DOORS WON'T LOCK IF I WANTED TO LEAVE THE VEHICLE. I HAVE TO START THE ENGINE AND TURN IT OFF MULTIPLE TIMES (SOMETIMES 20+ TIMES) TO COMPLETELY SHUT EVERYTHING OFF. MAZDA RECOGNIZES THIS IS A VERY COMMON PROBLEM, BUT WON'T DO A RECALL ON IT.
NHTSA ID Number: 11354048
Complaint Date: 2020-09-09
Fail Date: 2020-08-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2012
Summary
THE PAINT IS PEELING ALL OVER MY CAR ESPECIALLY THE ROOF AND TRUNK
Read More...NHTSA ID Number: 11354047
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: I3
Model Year: 2019
Summary
ON THE WAY BACK HOME FROM WORK, STEERING FELT QUITE HEAVY AND IT KEPT PULLING TOWARDS THE RIGHT SIDE. I INITIALLY THOUGHT I HAD A FLAT TIRE BUT THE TIRE PRESSURE WAS NORMAL. DRIVING BACK HOME ON FREEWAY FELT VERY UNSAFE AS IT WAS QUITE UNSTEADY AT SPEEDS GREATER THAN 30MPH
Read More...NHTSA ID Number: 11354046
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: AURA
Model Year: 2007
Summary
SERVICE ESC WARNING LIGHT WILL COME ON RANDOMLY CAUSING THE BRAKE LIGHTS TO ILLUMINATE WITHOUT PUSHING THE BRAKES. BRAKE LIGHTS WILL SOMETIMES TURN OFF WHEN THE BRAKE PEDAL IS DEPRESSED. THIS HAS BEEN THE SUBJECT OF A RECALL AND HAS BEEN IN FOR THE RECALL TWICE BUT STILL HAVING ISSUES. THE TRANSMISSION CAN BE MOVED FROM PARK WITHOUT DEPRESSING THE BRAKE PEDAL. THE LIGHTS WILL MALFUNCTION WHILE DRIVING.
Read More...NHTSA ID Number: 11354045
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL S
Model Year: 2015
Summary
RE INVESTIGATION PE 20-010, MCU HAS FAILED AND LOSS OF REAR VIEW CAMERA DISPLAY IS A RESULT. REACHED OUT TO TESLA APPROXIMATELY ONE MONTH AGO AS THE MCU WAS BEGINNING TO FAIL. KNEW IT WOULD TAKE APPROXIMATELY ONE MONTH TO GET AN APPOINTMENT/PARTS. TESLA REFUSED (VIA EMAIL) TO REPLACE UNDER WARRANTY UNTIL MCU WAS IN COMPLETE FAILURE. UNIT COMPLETELY FAILED ON 9/8/2020. MADE APPOINTMENT FOR REPLACEMENT; FIRST AVAILABLE APPOINTMENT WAS 9/30/2020.
NHTSA ID Number: 11354044
Complaint Date: 2020-09-09
Fail Date: 2015-04-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 55-60 MPH AND ACCELERATING, THE VEHICLE FAILED TO SHIFT TO THE NEXT GEAR. THE CONTACT PULLED OVER. ADDITIONALLY, WHILE AT A STOP, THE VEHICLE HESITATED TO ACCELERATE OR ACCELERATED AND DECELERATED INDEPENDENTLY. THE VEHICLE REVVED UP WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CALLED KELLER MOTORS (700 CADILLAC LN, HANFORD, CA 93230, (559) 582-1000) AND WAS INFORMED THAT THERE WAS NO TRANSMISSION TECHNICIAN AT THE LOCATION. THE VEHICLE WAS TAKEN TO WILL TIESIERA FORD (2101 E CROSS AVE, TULARE, CA 93274, (559) 688-7471) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION CLUTCH AND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 103,772.
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