Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355429
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Ford
Motor Company
Vehicle Make: FORD
Vehicle Model: F-350
Model Year: 2012
Summary
AT SPEEDS TYPICALLY OVER 50 MPH VEHICLE, VEHICLE HAS A PROPENSITY TO BEGIN SHAKING VIOLENTLY, AND UNCONTROLLABLY. AFTER DOING SOME RESEARCH THIS APPEARS TO BE A COMMON PROBLEM KNOWN AMONG OWNERS AS "DEATH WOBBLE". THE VEHICLE HAS BEEN TO MY LOCAL DEALERSHIP TO FOR REPAIRS AND PARTS REPLACEMENT BUT THE PROBLEM REMAINS UNSOLVED. I NO LONGER FEEL SAFE OPERATING THIS VEHICLE.
Read More...NHTSA ID Number: 11355428
Complaint Date: 2020-09-16
Fail Date: 2020-09-09
Manufacturer’s Name: DRV Suites
Vehicle Make: DRV
Vehicle Model: MOBILE SUITE
Model Year: 2009
Summary
TL* THE CONTACT OWNS A 2009 DRV MOBILE SUITE. THE CONTACT STATED THAT HE COULD NOT RESET THE BREAKERS ON HIS TRAILER. IN ADDITION, THE TELEVISION AND THE MICROWAVE NO LONGER OPERATED AS INTENDED. THE CONTACT ALSO STATED THAT AN ABNORMAL, BURNING SMELL WOULD EMIT THROUGHOUT THE RV. THE CONTACT THEN CALLED BOTH AN INDEPENDENT MECHANIC AND AN ELECTRICIAN WHO BOTH DETERMINED THAT THERE WAS A DEFECTIVE NEUTRAL WIRE IN HIS CAMPER. THE ELECTRICIAN FOUND A JUNCTION BOX AND DISCOVERED THAT THE ENTIRE BOX HAD BEEN BURNED DUE TO A DEFECTIVE IOTA TRANSFER SWITCH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS OFFERED A NEW TRANSFER SWITCH. THE CONTACT THEN SUGGESTED THAT THE MANUFACTURER COVER ALL THE DAMAGES CAUSED BY THE DEFECTIVE TRANSFER SWITCH. THE CONTACT HAD YET TO HEAR BACK FROM THE MANUFACTURER AS TO WHETHER THEY WILL COVER THE COST OF THE DAMAGE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID Number: 11355427
Complaint Date: 2020-09-16
Fail Date: 2020-05-15
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: TUNDRA
Model Year: 2004
Summary
VEHCILE WAS REACLLED AND THE FRAME WAS REPAIRED FOR POTENTIAL ROT. NOW HE REAR DIFFERENTAIL IS ROTTING OUT AND LEAKING OIL. IT APPEARS TO BE AN EXTENSION OF THE RECALL FOR THE ROTTING FRAME. LOOKING TO SEE IF THER HAVE BEEN COMPLAINTS SIMILAR
Read More...NHTSA ID Number: 11355426
Complaint Date: 2020-09-16
Fail Date: 2020-09-10
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: PALISADE
Model Year: 2020
Summary
WINDSHIELD IN OUR BRAND NEW PALISADE HIT BY A SMALL ROCK ON THE FREEWAY WHICH IMMEDIATELY LED TO A 12" CRACK. THAT CRACK HAS NOW SPREAD TO ENCOMPASS 1/2 OF THE WINDSHIELD. I WAS TOLD THAT THESE WINDSHIELDS ARE THE SAME MATERIAL AS THE KIA TELLURIDE BUT DIFFERENT PART NUMBER. KIA IS COVERING THEIR TELLURIDE CUSTOMERS WINDSHIELD REPLACEMENT WHILE THEY INVESTIGATE. VERY CONCERNED ABOUT THE INTEGRITY AND SAFETY OF THIS WINDSHIELD.
NHTSA ID Number: 11355425
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Diono
Vehicle Make: DIONO
Vehicle Model: RAINIER
Model Year: 9999
Summary
TL* THE CONTACT OWNS A DIONO CAR SEAT, MODEL NAME: RAINIER, MODEL NUMBER: 300000, MANUFACTURED DATE: (NOT PROVIDED). THE CONTACT STATED THAT WHILE DRIVING WITH HER 18-MONTH-OLD DAUGHTER REAR FACING IN THE CHILD SEAT, HER DAUGHTER STARTED PICKING APART AND EATING THE FOAM IN THE VELCRO SHOULDER STRAPS. THE CONTACT STATED THAT THE FLAPS TO THE SHOULDER STRAPS WERE NOT SEWN SHUT TO PREVENT A CHILD FROM REMOVING THE FOAM PADDING. THE CONTACT WAS CONCERNED ABOUT THE CHOKING HAZARD PRESENTED BY THE MANUFACTURER NOT SEWING THE FLAPS CLOSED. THE CONTACT REMOVED THE FOAM PADS FROM THE CAR SEAT BUT, WAS CONCERNED THAT THAT THE MANUFACTURER'S SAFETY INSTRUCTIONS STATED THAT THE FOAM PADS SHOULD BE USED AT ALL TIMES WHILE THE CAR SEAT WAS IN USE. THE CONTACT ATTEMPTED TO CONTACT THE MANUFACTURER BUT HAD NOT HEARD BACK FROM A REPRESENTATIVE. THE CAR SEAT WAS NOT REPAIRED.
NHTSA ID Number: 11355424
Complaint Date: 2020-09-16
Fail Date: 2020-08-30
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: PATHFINDER
Model Year: 2015
Summary
ON MULTIPLE OCCASIONS (AT LEAST 6 - TWICE WITHIN 10 MINUTES OF EACH OTHER), WHEN TURNING AFTER SLOWING DOWN OR BEING AT A COMPLETE STOP, THE CAR SEEMS TO LOSE POWER. IT WILL NOT ACCELERATE UNLESS YOUR FOOT IS TAKEN OFF THE GAS PEDAL AND THE GAS PEDAL IS PRESSED DOWN AGAIN. IT A A SAFETY CONCERN BECAUSE THERE HAS BEEN ONCOMING TRAFFIC WHEN THIS HAS HAPPENED. AN ACCIDENT IS BOUND TO OCCUR. THE CAR DEALER CAN'T ISOLATE THE ISSUE. THEIR RECOMMENDATION IS TO REPLACE THE ABS MODULE WHICH THEY THINK MIGHT FIX THE PROBLEM.. THE COST IS $2100 FOR THE PART ALONE TO REPAIR WHAT THEY HOPE WILL FIX IT. THIS SHOULD ABSOLUTELY BE A RECALL.
NHTSA ID Number: 11355423
Complaint Date: 2020-09-16
Fail Date: 2020-02-01
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO HER RESIDENCE. THE CONTACT CONTACTED AN UNKNOWN DEALER AND WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACE DUE TO COOLANT LEAKING INTO THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
NHTSA ID Number: 11355422
Complaint Date: 2020-09-16
Fail Date: 2020-09-04
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: OPTIMA
Model Year: 2011
Summary
MY CAR JUST DIED WHILE I WAS DRIVING. I HAD A AAA TECHNICIAN COME OUT FOR A TOW. HE INSPECTED MY ENGINE AND FOUND OUT THERE WAS A LOW AMOUNT OF OIL AND METAL SHAVINGS. AFTER BEING TOWED TO A AUTO SHOP THEY DETERMINED MY ENGINE FROZED AND INFORMED ME I NEED TO PURCHASE A NEW ENGINE. THEY ALSO FOUND METAL SHAVINGS
Read More...NHTSA ID Number: 11355421
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 HONDA CR-V. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SUN ROOF SHATTERED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO BELL HONDA LOCATED AT 701 W. BELL RD, PHOENIX, AZ 85023, (602) 490-8877 WHERE THE REPAIR WAS STILL PENDING. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,500.
NHTSA ID Number: 11355420
Complaint Date: 2020-09-16
Fail Date: 2020-09-13
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2018
Summary
WHILE DRIVING THE VEHICLE WITH A FRONT SIDE PASSENGER, INTERMITTENTLY OVER THE PAST THREE WEEKS, THE DISPLAY SCREEN INDICATES "PASSENGER AIR BAG OFF", THE DISPLAY BRIEFLY GIVES A MESSAGE TO HAVE THE SRS CHECKED, AND THE RED AIRBAG DASHBOARD LIGHT ILLUMINATES AND REMAINS ILLUMINATED FOR THE DURATION OF THE TRIP. (THESE TRIPS INCLUDED BOTH CITY AND HIGHWAY DRIVING.) THE DEALER (ADVENTURE SUBARU OF MENTOR, OHIO) WAS UNABLE TO REPLICATE THIS PROBLEM. MORE TROUBLING THOUGH, THE DEALER STATED THAT A SCAN REVEALED NO ACTIVE OR RETAINED ALARM CODES. THIS CAR WAS BUILT AFTER THE END DATE OF RECENT NHTSA CAMPAIGN 19V-701, BUT THIS PROBLEM IS EXACTLY AS DESCRIBED IN THAT CAMPAIGN.
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