Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354484
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2013
Summary
ALL INTERIOR DOOR LATCHES DO NOT FUNCTION PROPERLY. DOORS DO NOT OPEN FROM THE INSIDE. A SERIOUS SAFETY DEFECT.
Read More...NHTSA ID Number: 11354483
Complaint Date: 2020-09-11
Fail Date: 2020-08-02
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: TITAN
Model Year: 2017
Summary
ON 8/2/2020 VEHICLE WAS TRAVELING MIDDLE LANE WEST BOUND ON NIMITZ CROSS STREET MOKAUEA ST. SLOWING TO STOP AT A LIGHT VEHICLE RPM SPUTTERED THEN LIGHT CHANGED AND AS ACCELERATOR DEPRESSED NO POWER OCCURRED. TURNED ON HAZARDS AND CHANGED TO RIGHT LANE WHERE VEHICLE STALLED OUT. TURNED VEHICLE OFF AND THEN ON AND POWER RESUMED WITH CHECK ENGINE LIGHT. SECOND INCIDENT SAME DAY TURNING LEFT FROM LEILEHUA RD ONTO H2S THE VEHICLE SPUTTERED AND DIED. TURNED VEHICLE OFF THEN ON AND POWER RESUMED. TOOK TO THE DEALER WITH CHECK ENGINE LIGHT AND NO CODES. SECOND INCIDENT ON 8/20/2020 TURNING RIGHT FROM HOOMALU ST TO MOANALUA RD VEHICLE LOST POWER SO CAME OFF ACCELERATOR AND REDEPRESSED AND POWER RESUMED WITH CHECK ENGINE LIGHT COMING ON. TOOK TO DEALERSHIP WHERE THEY CURRENTLY HAVE AND UNABLE TO DETERMINE ISSUE. DANGEROUS SITUATION AS BOTH INCIDENTS HAPPENED WITH A MOVING VEHICLE.
Read More...NHTSA ID Number: 11354482
Complaint Date: 2020-09-11
Fail Date: 2020-09-09
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-250
Model Year: 2017
Summary
WHEN DRIVING AT HIGHWAY SPEEDS AND YOU HIT A POT HOLE OR OTHER ROUGH BUMPS IN THE ROAD THE TRUCK DEVELOPS A SEVERE WOBBLE IN THE FRONT END UNTIL YOU CAN GET SLOWED DOWN TO ABOUT 40MPH. I AM CURRENTLY ON THE FOURTH ATTEMPT WITH THE DEALERSHIP TO FIX THE PROBLEM.
Read More...NHTSA ID Number: 11354481
Complaint Date: 2020-09-11
Fail Date: 2020-03-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 1999
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 1999 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000(AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11354480
Complaint Date: 2020-09-11
Fail Date: 2020-08-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2011
Summary
VAN WILL BOG DOWN AND THEN JUST SHUT OFF. WILL ALSO TAKE 5-6 TIMES BEFORE IT WILL RESTART. THE ELECTRICAL GOES HAYWIRE RANDOMLY. FOUND OUT THE TIPM IS BAD AND THERE WAS A RECALL ON OTHER VEHICLES DOING THE SAME EXACT THING DURING THE SAME YEARS.
Read More...NHTSA ID Number: 11354479
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2017
Summary
AFTER PUTTING MY 2017 CHEVY MALIBU INTO PARK AND TURNING IT OFF A MESSAGE APPEARS ON THE DASH SAYING "SHIFT TO PARK". THIS DOESN'T HAPPEN EVERY TIME, BUT ENOUGH TO HAVE CONCERNS ABOUT IT.
Read More...NHTSA ID Number: 11354478
Complaint Date: 2020-09-11
Fail Date: 2020-09-07
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2012
Summary
TL* THE CONTACTS DAUGHTER OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE HIS DAUGHTER WAS STARTING THE VEHICLE, THE ELECTRONIC POWER STEERING WARNING LIGHT ILLUMINATED. THE DRIVER TURNED OFF AND RESTARTED THE VEHICLE AND THE WARNING LIGHT WAS NO LONGER ILLUMINATED. THE VEHICLE WAS TAKEN TO JOE MYERS FORD LOCATED AT 16634 NORTHWEST FWY, HOUSTON, TX 77040, (713) 766-3600, AND WAS DIAGNOSED THEY RETRIEVED CODE:U3000:49 IN PSCM WITH NEEDING STEERING GEAR TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.*LN*JB
NHTSA ID Number: 11354477
Complaint Date: 2020-09-11
Fail Date: 2020-06-20
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: G37
Model Year: 2009
Summary
I WAS DRIVING MY VEHICLE ON A STATE HIGHWAY WITH NO BREAKDOWN LANE, ONLY A 'SOFT SHOULDER' GOING ABOUT 70 MPH IN THE MIDDLE LANE. THERE WAS A VEHICLE IN FRONT OVER ME GOING ABOUT 65 MPH AND THE FURTHEST LEFT LANE WAS MOVING CLOSER TO MY SPEED. WHEN THERE WAS AN OPENING, I SIGNALED AND BEGAN CHANGING LANES WHEN THE VEHICLE BEGAN JERKING AND LOSING POWER. THERE WAS A CAR APPROACHING FAST IN THAT LEFT LANE AND ALSO THE VEHICLE THAT WAS BEHIND ME IN THE MIDDLE LANE BEGAN CLOSING IN. I NEARLY CAUSED A THREE CAR PILE UP TRYING GET OVER TO THE SOFT SHOULDER. THESE VEHICLES ARE EQUIPPED WITH A VQ37VHR MOTOR WHICH INFINITI EQUIPPED WITH A PAPER GASKET IN THE DEPTHS OF THE MOTOR CALLED A 'GALLEY GASKET'. ITS CHEAP FRAGILE DESIGN CAUSES LOSS OF POWER AND FOR THE VEHICLE TO NOT EXCEED 2500 RPMS WHICH IS VERY UNSAFE FOR HIGHWAY DRIVING AS MANY TIMES IT IS NECESSARY TO SAFELY NAVIGATE OR EVEN EXIT THE ROADWAY. THE PAPER GASKET CAUSES INEVITABLE DEMISE TO THE MOTOR ALLOWING OIL TO ENTER WHERE IT SHOULD NOT. THIS IS ALL BEFORE THE CHECK ENGINE LIGHT EVEN ILLUMINATES. ONCE THE LIGHT COMES ON, IT WILL DISPLAY A CODE 'P0011' AND/OR 'P0021' WHICH CALLS FOR THE VARIABLE VALVE TIMING SOLENOID TO BE ADDRESSED. I REPLACED BOTH, CHANGED THE OIL, AND THE CAR DROVE FINE FOR A FEW DAYS THEN THE SAME THING REPEATED. AFTER GOING TO NUMEROUS SHOPS AND THEM EITHER NOT WANTING TO TAKE ON THE JOB OR NOT KNOWING WHAT ELSE THE ISSUE MAY BE, I WENT TO THE INFINITI DEALERSHIP AND WAS TOLD THAT I NEED A NEW MOTOR. AFTER EXTENSIVE RESEARCH, I'VE COME ACROSS THOUSANDS OF OWNERS EXPERIENCING THE SAME ISSUE. THE MORE HANDY ONES WITH TIME HAVE DISCOVERED THIS 'NISSAN' CORK PAPER GASKET CAUSING THE ISSUE. INFINITI DESIGNER AND MANUFACTURED THESE MOTORS WITH POOR QUALITY GASKETS THEN CHARGE THE CUSTOMER UPWARDS TO $3000 TO FIX THE PROBLEM THEY CAUSED THROUGH THEIR OWN NEGLIGENCE OR OVER $5000 FOR A NEW MOTOR.
NHTSA ID Number: 11354476
Complaint Date: 2020-09-11
Fail Date: 2020-09-07
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2011
Summary
THE STEERING IS KNOCKING WHEN TURNING WHEN STATIONARY AND WHEN IN MOTION. THE STEERING LOCKS IN MID TURN WHILE IN MOTION.
Read More...NHTSA ID Number: 11354475
Complaint Date: 2020-09-11
Fail Date: 2020-03-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: TL
Model Year: 2001
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2001 ACURA TL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ACURA OF TEMPE (7800 S AUTOPLEX LOOP, TEMPE, AZ 85284; (480) 344-5800) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF
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