Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354540
Complaint Date: 2020-09-12
Fail Date: 2020-05-05
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2019
Summary
DRIVING TRUCK AND CHECK ENGINE / WARNING LIGHT CAME ON STATING THAT STOP / START SYSTEM UNAVAILABLE SERVICE NEEDED. CONTACTED DEALER AND TOOK IN FOR SERVICE. BY THE TIME I TOOK IT BACK TO THE DEALER THE SYSTEM RESET AND WARNING WAS NO LONGER IN SYSTEM LOGS. DEALER STATED THAT SINCE WARNING WAS NOT ACTIVE IN SYSTEM THEY COULD NOT CHECK MESSAGE AND THEREFORE COULD NOT REPAIR. SAME ISSUE OCCURRED 2 WEEKS LATER AND RESOLVED ITSELF AGAIN. I AM NOW DRIVING TRUCK WITH OUT USING THE START / STOP SYSTEM.
Read More...NHTSA ID Number: 11354539
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: LAND CRUISER
Model Year: 1987
Summary
OUTBOARD REAR SEATBELTS DO NOT EXTEND OR RETRACT. SO MY KIDS CANNOT RIDE IN IT. FUEL TANK ISSUE INVOLVES EXTREMELY HIGH VAPOR BUILDUP. WHEN I TAKE THE CAP OFF TO ADD FUEL, VAPOR PRESSURE IS SO BAD THAT IT HAS BLOWN THE CAP OUT OF MY HAND WHEN REMOVING IT. CAP HAS BEEN REPLACED WITH A OEM REPLACEMENT WITH NO CHANGE IN PRESSURE. NO DIFFERENCE IF THE VEHICLE HAS BEEN STATIONARY OR DRIVEN FOR EXTENDED PERIODS IN EITHER CASE.
Read More...NHTSA ID Number: 11354538
Complaint Date: 2020-09-12
Fail Date: 2020-09-09
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2019
Summary
WHILE BACKING UP TO A TRAILER TO HITCH TO IT I WAS USING THE REVERSE CAMERA IN THE STEREO AND I HEARD A POP AND THE STEREO SHUT OFF ALONG WITH THE SCREEN FOR THE CAMERA. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED WITH THIS STEREO. I JUST HAD THE STEREO REPLACED IN APRIL FOR THE SAME ISSUE AND I WAS TOLD THAT IT WAS A PROGRAMMING ISSUE WITH THE SYSTEM. WILL BE CONTACTING THE DEALER TO HAVE THIS STEREO CHECKED OUT AGAIN.
Read More...NHTSA ID Number: 11354537
Complaint Date: 2020-09-12
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2016
Summary
FUEL PUMP FAILURE CAUSING EMMISION PURGE TANK TO FILL WITH FUEL CAUSING $1700 REPAIR BILL. TRANSMISSION SHIFTS WITH SUDDEN JERK UNEXPECTEDLY ALMOST CAUSING WHIP LASH.
Read More...NHTSA ID Number: 11354536
Complaint Date: 2020-09-12
Fail Date: 2020-09-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2013
Summary
MY 2013 DODGE RAM 1500 SUDDENLY LOST POWER STEERING WHILE IN MOTION CAUSING ME TO ENTER A DITCH AND MY VEHICLE SUFFERED MINOR DAMAGE. THE VEHICLE STILL RUNS FINE BUT THE EMERGENCY LIGHT IS STILL ON AND THERE IS NO POWER STEERING. ONLINE RESEARCH SHOWED MOPAR KNOWS THIS IS AN ISSUE WITH 2013-2015 MODELS AND RECALLS EXIST BUT MY VIN SHOWS NO SUCH RECALL. LIVES WILL BE LOST IF THIS ISSUE IS NOT ADDRESSED. MY VEHICLE ONLY HAS 70,000 MILES ON IT AND INSTANT POWER STEERING LOSS ON A FULLY FUNCTIONAL VEHICLE IS VERY CONCERNING. IF SOMEONE IS ON A CURVE AS I WAS THERE IS NO WAY TO NAVIGATE THE SITUATION.
NHTSA ID Number: 11354535
Complaint Date: 2020-09-12
Fail Date: 2020-09-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2016
Summary
WHEN I CRANK MY VEHICLE AND PLACE IT IN DRIVE THE ABS AND TRACTION CONTROL LIGHTS COME ON AND THE BREAKING SYSTEM BEGINS TO LOCK DOWN THE BRAKES AND CAUSES THE VEHICLE TO JERK TO A STOP. THIS IS HAPPENING WHILE I AM ON THE PUBLIC ROADWAY. THE DOWNHILL BREAKING ENGAGES WHEN ALL OF THIS IS GOING ON. SOMETIMES IT WILL CLEAR ITSELF OFF AND THE VEHICLE OPERATES NORMALLY TILL THE NEXT DAY.
NHTSA ID Number: 11354534
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: VOLT
Model Year: 2017
Summary
SHIFT TO PARK ISSUE. WHEN SHIFTING TO PARK AND TURNING OFF THE VEHICLE, THE MESSAGE "ACTION REQUIRED SHIFT TO PARK" APPEARS EVEN THOUGH VEHICLE SHIFTER IS IN PARK POSITION AND CAR APPEARS TO BE IN PARK. BECAUSE OF MESSAGE, THE CAR CANNOT BE LOCKED AND ELECTRONICS REMAIN ON. THIS MESSAGE IS INTERMITTENT AND CAN BE TYPICALLY CLEARED BY WIGGLING THE SHIFTER WHILE PRESSING BRAKE, OR AFTER TURNING IGNITION ON/OFF 1 OR MORE TIMES. THIS ISSUE APPEARS TO BE WIDELY KNOWN BY GM AND OTHER CUSTOMERS, BUT NO RECALL HAS BEEN ISSUED YET.
Read More...NHTSA ID Number: 11354533
Complaint Date: 2020-09-12
Fail Date: 2020-05-01
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SEDONA
Model Year: 2016
Summary
WHEN USING TURN SIGNAL SOME TIMES IT DOESN'T TURN ON AND YOU HAVE TO PUSH THE STALK DOWN AGAIN TO TURN IT ON. OR SOMETIMES IT FLASHES FAST THAN TURNS BACK TO NORMAL. THIS HAPPENS AT COMING TO INTERSECTION MOVING OR STANDING STILL. ALSO NOTICED WATER IS ENTERING BOTH HOUSING FOR REAR LIGHTS. BUT THAT SHOULDN'T INTERFERE WITH ACTIVATING THE BLINKERS. MAYBE JUST THE REAR NOT THE WHOLE SYSTEM.
Read More...NHTSA ID Number: 11354532
Complaint Date: 2020-09-12
Fail Date: 2020-08-20
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2016
Summary
THE AIR CONDITIONING STOPPED WORKING ON OUR 2016 HONDA CIVIC IN EARLY SUMMER OF 2020. WE WERE TOLD BY THE DEALER THAT IT WAS THE COMPRESSOR AND WOULD COST IN EXCESS OF $2000.00 TO FIX. WE OPTED OUT OF THE REPAIR AT THAT TIME. I HAVE SINCE DISCOVERED THAT HONDA HAS NOW EXTENDED THE WARRANTY FOR 10 YEARS.
NHTSA ID Number: 11354531
Complaint Date: 2020-09-12
Fail Date: 2020-09-08
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: SIENNA
Model Year: 2011
Summary
HTTPS://WWW.YOUTUBE.COM/WATCH?V=WLHCLDCXTN4&FEATURE=SHARE&FBCLID=IWAR3TIPWLFM7UXQPYITISICPV6SGC-6VESVN-Z04ZS4E2PWYCYN2TY9U4L34 MY MOTOR NOW HAS A SEVERE VALVE AND ROD KNOCK WATCH THE VIDEO. MILLIONS OF PEOPLE COULD BE STRANDED IN THE MIDDLE OF NOWHERE IF THEY DO NOT KNOW ABOUT THIS NEGLIGENT DESIGN FLAW. TOYOTA DESIGNED AN RUBBER OIL HOSE THAT GETS STIFF AND BREAKS. THIS IS DESIGN NEGLIGENCE TO USE RUBBER HOSES ON AN OIL SYSTEM. TOYOTA REDESIGNED THIS PART WITH STEEL INSTEAD OF RUBBER .THIS SHOWS ME THEY KNEW THE DESIGN WAS BAD IN THE FIRST PLACE. VAN'S ABS AND VSC LIGHTS COME ON BUT NO OIL LIGHT WARNING. MY MOTOR STARTED MAKING NOISE BUT I DIDN'T KNOW IT RAN OUT OF OIL. THERE WAS NO OIL WARNING LIGHT. I DIDN'T KNOW IT WAS THE MOTOR MAKING NOISE. MY CAR ENGINE WAS COMPLETELY OUT OF OIL. AGAIN, NO OIL LIGHT WARNING. SINCE I FOUND OUT ABOUT THIS, I FOUND OUT ABOUT FOUR MORE SIENNA'S THAT HAD THE SAME DEFECTIVE PARTS. FRANKLY ALL OF THESE HOSES WILL GO BAD AS THE MECHANIC REMARKED ABOUT THIS PROBLEM CAR ENGINEERS KNOW EXACTLY WHAT THEY ARE DOING WHEN THEY DESIGN A CAR. I WORKED IN MANUFACTURING AND ENGINEERING THOSE PARTS ARE WELL DOCUMENTED WHEN THEY ARE PREDICTED TO FAIL. ONE WOULD CONSIDER TWO SCENARIOS. 1.THEY HAD BAD ENGINEERS DESIGNING THIS SYSTEM, HOWEVER CAR MANUFACTURERS KNOW EXACTLY WHAT THEY ARE DOING WHEN THEY DESIGN A VEHICLE. 2.OR THEY DESIGNED IT TO BREAK TO SELL MORE REPLACEMENT ENGINES FOR FOUR THOUSAND DOLLARS EACH. THEY KEPT THIS A SECRET OR MADE NO MENTION OF THIS PROBABLY TO SELL ENGINE REPLACEMENTS. THE TOYOTA MANAGER CALLED ME AND BASICALLY TOLD ME TOUGH. THEREFORE I WILL BE SUING THEM IN SMALL CLAIMS COURT. HOPEFULLY TOYOTA WILL BE REPLACING MY MOTOR. BY THE WAY I TAKE VERY GOOD CARE OF MY VEHICLES I MAINTAIN THEM WITH REGULAR VEHICLE INSPECTIONS ALONG WITH OIL CHANGES AT THE PRESCRIBED MILEAGE.
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