Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354395
Complaint Date: 2020-09-11
Fail Date: 2016-11-15
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: BUICK
Vehicle/Equipment Model: LACROSSE
Model Year: 2012
Summary
WHILE DRIVING ON A CITY STREET AT 20 MPH THE ENGINE STARTED KNOCKING AND THE SERVICE CHARGING SYSTEM LIGHT CAME ON. A FEW MINUTES LATER AS I WAS BACKING INTO A PARKING SPOT IN A PARKING LOT AT WORK THE CAR SHUT OFF AND WOULD NOT RESTART. I HAD THE CAR TOWED HOME AND A MECHANIC LOOKED AT IT AND SEEN THAT THE ENGINE WAS HYDRO-LOCKED WHICH HE WAS ABLE TO UNLOCK. AFTER CHECKING THE SPARK PLUGS, COILS, VALVE COVER, TIMING, OIL, COOLANT, ALTERNATOR, STARTER, BATTERY, FUSE BLOCK AND WIRING HARNESS, THE PLUGS NEEDED REPLACED, THERE WAS METAL SHAVINGS IN THE OIL AND SOME TYPE OF FLUID IN SOME OF THE SENSOR PLUGS ON THE MOTOR. AFTER REPLACING THE PLUGS AND OIL AND OIL FILTER AND CLEANING OTHER COMPONENTS I WAS DRIVING THE CAR TO THE STORE AND THE MALFUNCTION LIGHT CAME ON ALONG WITH SERVICE CHARGING SYSTEM AND SERVICE STABILITY TRAK I STOPPED AT AUTOZONE TO HAVE THEM SCAN THE ENGINE AND THE CODE CAME BACK WITH MALFUNCTION WITH SPARK PLUG #3 SO I BOUGHT A NEW PLUG AND ON THE WAY HOME ABOUT 10 MINS AFTER LEAVING AUTOZONE THE CAR COMPLETELY SHUT DOWN IN THE MIDDLE OF THE ROAD. MY MECHANIC CAME AND WE WERE ABLE TO GET IT TO RESTART AND GET IT BACK HOME WHICH WAS ONLY A FEW BLOCKS. AFTER DOING ANOTHER TUNEUP AND GETTING IT TO DRIVE AGAIN 2 BLOCKS FROM MY PLACE A ROD WENT RIGHT THROUGH THE FRONT BOTTOM OF THE ENGINE BLOCK WHICH THEN REQUIRED FOR A NEW ENGINE. I CALLED GM, BUICK, THE CAR LOT I GOT THE CAR FROM AND EVERYONE SAID THERE WAS NO LONGER A WARRANTY ON THE VEHICLE SO THE ONLY CHOICE I WOULD HAVE WAS TO PAY $10,000 FOR A NEW ENGINE NOT INCLUDING LABOR PRICE. MY CAR INSURANCE DIDN'T COVER MECHANICAL FAILURES EITHER SO I WAS STUCK WITH A $30,000 CAR THAT WASN'T DRIVABLE. CAUSE IS UNKNOWN. I BOUGHT THIS CAR IN JAN. 2015 WITH 31,000 MILES ON IT AND THIS HAPPENED IN NOV 2015 WITH 40 SOME THOUSAND MILES ON IT. ROUTINE MAINTENANCE WAS KEPT UP TO DATE ALSO.
NHTSA ID Number: 11354394
Complaint Date: 2020-09-11
Fail Date: 2020-09-06
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: NV3500
Model Year: 2019
Summary
IN APRIL OF 2020 WE STARTED HAVING ELECTRICAL ISSUES- THE BLINKERS WERE GOING CRAZY, HEADLIGHTS WOULD NOT TURN OFF, A STRANGE SMELL EMITTING FROM THE AIR VENTS, ETC SO WE DECIDED TO BRING IT BACK TO THE DEALERSHIP TO BE EVALUATED AS WE HAD JUST AT 600 MILES ON IT. IT WAS FOUND TO BE AN ISSUE WITH THE COMPUTER MODULE AND AFTER BEING REPAIRED WAS GIVEN BACK. FAST FORWARD TO SEPTEMBER 6 AT 3,202 MILES WE NOTICED THE SAME SMELL AND THE BLINKERS WERE GOING VERY FAST AGAIN SO WE HEADED HOME AND ONCE AGAIN CALLED OUR DEALERSHIP. SHORTLY AFTER GETTING OFF OF THE PHONE WITH THEM WE NOTICED WE COULD SMELL THE SAME SMELL FROM OUTSIDE OF THE VEHICLE AND SOON THEREAFTER SOMETHING UNDER THE HOOD NEAR THE STEERING COLUMN CAUGHT FIRE CAUSING THE FRONT WINDSHIELD ON THE DRIVER'S SIDE TO EXPLODE AND COMPLETELY DESTROY OUR VEHICLE.
Read More...NHTSA ID Number: 11354393
Complaint Date: 2020-09-11
Fail Date: 2020-08-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2014
Summary
I HAVE A TRANSMISSION PROBLEM, THE CAR STOPPED WHILE I'M DRIVING AND I GET A WARNING MESSAGE TO CHECK THE ENGINE. THE AUTOMATIC SHIFTING IS HARD AND NOT SMOOTH. IT BECAME NOT SAFE TO DRIVE WEATHER IN A HIGHWAY OR ON A CITY STREET WITH THIS PROBLEM.
Read More...NHTSA ID Number: 11354392
Complaint Date: 2020-09-11
Fail Date: 2018-09-04
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, ANOTHER VEHICLE CUT IN FRONT OF THE VEHICLE. THE CONTACT QUICKLY DEPRESSED THE BRAKE PEDAL AND THE VEHICLE STARTED TO SKID. THE CONTACT LET UP OFF THE BRAKE PEDAL TO STRAIGHTEN THE VEHICLE AND STAY IN HER LANE. THE CONTACT STATED THAT THE ANTILOCK BRAKES FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT MENTIONED THAT SHE HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE BEFORE THE FAILURE AND WAS INFORMED THAT THE VEHICLE WAS UNDER RECALL. THE CONTACT CALLED FRED ANDERSON TOYOTA OF ASHEVILLE (777 BREVARD RD, ASHEVILLE, NC 28806) AND INFORMED THEM OF THE RECALL ON THE BRAKE BOOSTER PUMP ASSEMBLY. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS OVER THE MILEAGE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 197,000.
NHTSA ID Number: 11354391
Complaint Date: 2020-09-11
Fail Date: 2020-08-10
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FREESTYLE
Model Year: 2007
Summary
WHILE DRIVING ON THE HIGHWAY, THE FORD FREESTYLE HAD A SUDDEN JOLT/WIGGLE DURING A LONG SWEEPING TURN TO THE LEFT. CONTINUED DRIVING HOME FOR 200 MILES WITHOUT ISSUES. THE DRIVER'S REAR WHEEL APPEARED CROOKED (SPLAYING OUT) AFTERWARDS. CAR WAS BROUGHT IN FOR INSPECTION AND THE REAR SUBFRAME WAS BROKEN. MECHANIC NOTICED LARGE AMOUNT OF RUST. CAR HAS 161K MILES.
NHTSA ID Number: 11354390
Complaint Date: 2020-09-11
Fail Date: 2020-09-09
Manufacturer’s Name: Thor Motor Coach
Vehicle/Equipment Make: THOR MOTOR COACH
Vehicle/Equipment Model: CHATEAU
Model Year: 2017
Summary
FOR THE SECOND TIME IN TWO YEARS, THE VEHICLE HAD AN ON-THE-HIGHWAY DOUBLE LEFT (DRIVER'S) SIDE REAR-TIRE BLOWOUT. THE MUDFLAP LOCATED DIRECTLY IN FRONT OF THE TIRES (OSTENSIBLY TO PROTECT THE PROPANE TANK) WAS WORN FROM FRICTION -- CAUSED FROM BEING PRESSED AGAINST THE ROTATING TIRES. THE OME TIRES IN THE FIRST INCIDENT WERE MANUFACTURED BY MICHELIN. THE REPLACEMENT TIRES IN THE SECOND INCIDENT WERE FROM GOODYEAR.
NHTSA ID Number: 11354389
Complaint Date: 2020-09-11
Fail Date: 2020-09-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: 200
Model Year: 2015
Summary
MY HUSBAND DRIVES THIS VEHICLE PRIMARILY ON THE FREEWAY TO AND FROM WORK 5 DAYS PER WEEK. HE STATES THAT THE VEHICLE WILL LOOSE ALL ACCELERATION AND SHUT DOWN UPON TRYING TO MERGE ONTO FREEWAY REQUIRING THE VEHICLE TO BE SHUT OFF. I HAVE CHECKED THE KBB DATABASE FOR ANY SUCH RECALLS FOR THIS MAKE & MODEL AND THERE IS ONE FOR THIS ISSUE; HOWEVER, OUR SPECIFIC VEHICLE COMES UP AS NOT PART OF THIS RECALL. WHAT CAN WE DO FROM HERE SINCE THIS APPEARS TO BE THE SAME REPORTED RECALL. THIS HAS BEEN HAPPENING FOR THE PAST WEEK OR SO.
Read More...NHTSA ID Number: 11354388
Complaint Date: 2020-09-11
Fail Date: 2020-06-30
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 330I
Model Year: 2006
Summary
PASSENGER RESTRAINT MALFUNCTION WARNING AND PASSENGER AIR BAG TURNED OFF
Read More...NHTSA ID Number: 11354387
Complaint Date: 2020-09-11
Fail Date: 2020-07-29
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT THE AUTO LIGHT SWITCH FAILED TO TURN OFF THE LIGHTS WHEN THE VEHICLE WAS SHUTOFF. THERE WAS NO WARNING LIGHT. THE FAILURE RECURRED TWICE. THE CONTACT STATED THAT ON ONE OF THE OCCASIONS IT RAINED. THE CONTACT CALLED THE GATEWAY KIA OF NORTH BRUNSWICK NJ DEALER LOCATED AT 720 CAROLIER LN, NORTH BRUNSWICK TOWNSHIP, NJ 08902, AND WAS INFORMED TO TURN THE AUTO SWITCH TO THE OFF POSITION. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE SAME DEALER. THE TECHNICIAN CHECKED THE VEHICLE AND TOLD THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
NHTSA ID Number: 11354386
Complaint Date: 2020-09-11
Fail Date: 2020-09-08
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COBALT
Model Year: 2006
Summary
TL* THE CONTACT OWNS A 2006 CHEVROLET COBALT. THE CONTACT STATED THAT UPON PURCHASING THE VEHICLE, SHE WAS INFORMED THAT NHTSA CAMPAIGN NUMBERS: 14E021000(ELECTRICAL SYSTEM) AND 10V073000(STEERING) WERE ASSOCIATED WITH THE VIN. THE CONTACT THEN TOOK THE VEHICLE TO JEFF JOHNSON CHEVROLET(2533 CARROLLTON PIKE, WOODLAWN, VA 24381) WHERE SHE DROPPED THE VEHICLE OFF TO HAVE THE RECALLS REPAIRED. WHILE DRIVING AT 45 MPH, THE STEERING WHEEL LOCKED AS AN UNKNOWN WARNING LIGHT APPEARED ON THE INSTRUMENT PANEL. THE CONTACT DROVE STRAIGHT INTO DITCH AND THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THERE WERE NO INJURIES DUE TO THE ACCIDENT AND A POLICE REPORT WAS NOT FILED. THE CONTACT HAD THE VEHICLE TOWED TO HER FIANC'S HOUSE. SHE IMMEDIATELY CALLED THE DEALER TO INFORM THEM OF THE ACCIDENT AND ALSO INFORMED THAT SHE HAD NOTICED THAT THE STEERING WHEEL WAS SLANTED TO THE RIGHT BY ABOUT ONE TO TWO INCHES UPON RETURN OF THE VEHICLE. THE DEALER INFORMED HER THAT HER VEHICLE WAS NOT APART OF THE STEERING WHEEL RECALL. THE CONTACT CALLED ANOTHER DEALER,FLOW BUICK-GMC(1945 SKIBO RD, FAYETTEVILLE, NC 28314) WHERE SHE WAS INFORMED THAT SINCE THE RECALL HAD ALREADY BEEN SERVICED, THEY COULD NOT ASSIST HER WITH THE MATTER. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND WAS INFORMED THAT A SENIOR ADVISOR WOULD CONTACT HER ABOUT THE MATTER. THE SENIOR ADVISOR HAD CALLED HER BACK AND INFORMED HER THAT THE RECALL WAS INACTIVE AND THAT THEY WOULD CONTACT THE INITIAL DEALER TO GET THEIR SIDE OF THE STORY. THE CONTACT HAD YET TO HEAR BACK FROM THE ADVISOR. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 172,000.
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