Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352509
Complaint Date: 2020-09-01
Fail Date: 2018-10-17
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2015
Summary
IN THIS TRUCK, WHICH WE ARE TOLD WAS NOT COVERED IN FCA'S RECALL, THE ROLLOVER ACTIVATED AIR CURTAIN WAS NOT SIGNALED TO DEPLOY IN A VERY CLEAR HIGHWAY SPEED ROLLOVER, AND THE MODULE DOWNLOAD REPORT SHOWS THE CRASH EVENT AND THE 2 PRIOR, IDENTICAL DATA FOR EACH, AND NONSENSE PRE-CRASH DATA FOR THINGS LIKE SUCH AS THE WHEELS NOT TURNING, 0 VEHICLE SPEED, 0 RPMS.*DT*JB SEE ALSO ODI 11352512.*DT*JB*JB
NHTSA ID Number: 11352510
Complaint Date: 2020-09-01
Fail Date: 2020-08-26
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2012
Summary
WHILE DRIVING DOWN THE HIGHWAY WEDNESDAY AFTERNOON I HEARD A LOUD BANG AND I ASSUMED THAT A ROCK HAD HIT THE SIDE OF MY CAR. WHEN I GOT HOME I CHECKED BUT DID NOT SEE ANY DENTS OR SCRATCHES ON THAT SIDE. THAT EVENING I DROVE MY CAR AGAIN ON THE HIGHWAY AND IT STALLED OUT WHILE I WAS DRIVING. I PULLED OVER TO THE BREAK DOWN LANE AND TURNED IT OFF. AFTER ABOUT A MINUTE I TURNED IT BACK ON AND IT STARTED UP FINE AND DROVE JUST FINE THE REST OF THE NIGHT AND THE NEXT DAY. ON FRIDAY WHEN I STARTED DRIVING DOWN THE ROAD IT MADE A VERY LOUD NOISE, WHICH WAS A CONSTANT LOUD NOISE. I TURNED AROUND AND BROUGHT IT HOME AND CALLED MY MECHANIC. HE CHECKED THE CAR AND SAID THAT THE ENGINE NEEDED TO BE REPLACED, WHICH WOULD COST MORE THAN WHAT THE CAR IS CURRENTLY WORTH. THE CAR HAS LESS THAN 130,000 MILES ON IT. I BRING IT IN EVERY 3 MONTHS FOR OIL CHANGES AND MAKE SURE TO DO ALL OF THE RECOMMENDED REPAIRS.
Read More...NHTSA ID Number: 11352511
Complaint Date: 2020-09-01
Fail Date: 2020-08-30
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50-70 MPH IN THE RAIN, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS RESTARTED. THE CONTACT NOTICED THERE WAS ABNORMAL ODOR OF FUEL IN THE OIL. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED SOUTHEASTERN HONDA (3125 US-1, PALM BAY, FL 32905 (321) 270-8341) AND WAS INFORMED THAT THE SENSOR MAY HAVE GOTTEN WET CAUSING THE VEHICLE TO SWITCH TO LIMP MODE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 300.
NHTSA ID Number: 11352512
Complaint Date: 2020-09-01
Fail Date: 2018-10-17
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2015
Summary
RE COMPLAINT 11352509 ---- CDR REPORT FROM THE MODULE DOWNLOAD IS ATTACHED - IT DOES NOT LOOK LIKE IT WAS ATTACHED TO THE PRIOR FORM I SUBMITTED.*DT*JB
Read More...NHTSA ID Number: 11352513
Complaint Date: 2020-09-01
Fail Date: 2020-05-06
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2016
Summary
ALL FOUR OF MY WINDOWS HAVE STOPPED WORKING. THE MOTOR PART WORKS B/C I CAN HEAR IT...THE WINDOW JUST DOESN'T GO UP OR DOWN. IT'S LIKELY OFF THE TRACKS. I CAN UNDERSTAND ONE BUT ALL FOUR.....SERIOUSLY ALL FOUR WINDOWS DO NOT WORK. ALL THIS HAPPENED COICIDENTALLY JSUT AS I HIT THE 65,000 MILE MARK WITH THE EXCEPTION OF HTE DRIVER SIDE THAT I WAS ABLE TO GET UNDER WARRANTY. IF THERE IS A RECALL NEEDED IT'S FOR THE WINDOWS!
Read More...NHTSA ID Number: 11352514
Complaint Date: 2020-09-01
Fail Date: 2020-08-19
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 2019
Summary
THE FUEL PUMP ON MY TACOMA FAILED. THE TRUCK HAS STALLED AT HIGH SPEED MULTIPLE TIMES. THE TRUCK HAS FAILED TO RESTART AFTER STALLING.
Read More...NHTSA ID Number: 11352515
Complaint Date: 2020-09-01
Fail Date: 2020-08-26
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: SIERRA 1500
Model Year: 2014
Summary
DRIVING ON HIGHWAY AND ALSO AT LOW SPEED, TRUCK COMPLETELY SHUTS DOWN ELECTRICALLY. STEERING FAILS, INSTRUMENTATION FAILS, DOORS LOCK, COMPLETE POWER FAILURE. THIS HAS OCCURRED BACKING OUT OF DRIVEWAYS, TURNING INTO INTERSECTIONS. BROUGHT TRUCK TO DEALER,THEY CAN'T FIND ANYTHING, BUT G218 GROUND ISSUE APPEARS TO BE OBVIOUS YET, THEY REFUSE TO FIX UNLESS ISSUE IS PRESENT.
Read More...NHTSA ID Number: 11352516
Complaint Date: 2020-09-01
Fail Date: 2020-08-30
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2013
Summary
TL* THE CONTACT'S AUNT OWNS A 2013 FORD EDGE. THE CONTACT STATED WHILE DRIVING 20 MPH, THE TRANSMISSION WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND TURN OFF THE IGNITION. THE VEHICLE WAS RESTARTED AND THE WARNING LIGHT WAS NO LONGER DISPLAYED. THE VEHICLE WAS TAKEN TO KOONS FORD LINCOLN OF ANNAPOLIS LOCATED AT 2540 RIVA RD, ANNAPOLIS, MD 21401, (410) 224-2100 HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 131,995.
NHTSA ID Number: 11352517
Complaint Date: 2020-09-01
Fail Date: 2020-08-30
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2014
Summary
TL* THE CONTACT OWNED A 2014 FORD ESCAPE. THE CONTACT STATED THAT ANTIFREEZE HAD BEEN LEAKING OUT OF HIS ENGINE AS HIS SERVICE ENGINE LIGHT HAD ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TAKEN HIS VEHICLE TWICE TO AN INDEPENDENT MECHANIC AND WAS GIVEN VARIOUS REPORTS ON THE VEHICLE. THE CONTACT THEN TOOK THE VEHICLE TO CONWAY HEATON INC. (810 N 3RD ST, BARDSTOWN, KY 40004) WHERE HE WAS UNABLE TO PAY FOR A DIAGNOSIS AND STATED THAT HE HAD LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) WHICH INCLUDED VIN. THE DEALER INFORMED HIM THAT THE RECALL HAD ALREADY BEEN PERFORMED PRIOR TO HIM OWNING THE VEHICLE, THE VEHICLE WAS THEN RETURNED TO THE CONTACT AND THE RECALL WAS NOT PERFORMED. WHILE DRIVING THE VEHICLE AT 60 MPH, HE NOTICED THAT THE TEMPERATURE GAUGE HAD BEEN RISING INDICATING THAT HIS VEHICLE WAS OVERHEATING. AS THE CONTACT ATTEMPTED TO PULL HE VEHICLE OVER, THE ENGINE FAULT SERVICE ENGINE NOW WARNING LIGHT HAD APPEARED ON THE INSTRUMENT PANEL. AS THE CONTACT EXITED HIS VEHICLE, HE OPENED HIS HOOD AND SAW A FLAME ARISE IN HIS ENGINE. THE CONTACT IMMEDIATELY CALLED THE AUTHORITIES AND AFTER 15 MINUTES OF WAITING FOR THE FIRE DEPARTMENT, THE ENTIRE VEHICLE BECAME ENGULFED IN FLAMES. ONCE THE FIRE DEPARTMENT ARRIVED, THE FIRE WAS EXTINGUISHED. THE VEHICLE WAS DESTROYED, NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO A LOCAL POLICE STATION WERE IN REMAINED IN THEIR POSSESSION. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THEY EXPLAINED TO HIM THAT THEY WOULD NOT BE ABLE TO REBUILD THE VEHICLE, THEY OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000. VIN TOOL CONFIRMED PARTS DISTRIBUTION DISCONNECT.
NHTSA ID Number: 11352518
Complaint Date: 2020-09-01
Fail Date: 2020-08-14
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 2015
Summary
SPONTANEOUS ACTIVE HEAD RESTRAINT DEPLOYMENT, PASSENGER SIDE, WHILE PARKED. NO COLLISION OCCURRED. DRIVERS SIDE HEADREST ALSO DEPLOYED SPONTANEOUSLY WHILE PARKED IN CLOSED GARAGE.
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