Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353188
Complaint Date: 2020-09-04
Fail Date: 2019-08-15
Manufacturer’s Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ROGUE
Model Year: 2013
Summary
WHEN DRIVING MY 2013 NISSAN ROGUE FURTHER THAN 30 MILES GOING SPEEDS OF 60MPH OR GREATER THE RPMS RACE OUT OF CONTROL, THE CAR DANGEROUSLY REDUCES SPEEDS ON FREEWAY EVEN WHILE THE ACCELERATOR IS STILL PRESSED. I HAVE TO TURN OFF CAR ON THE SIDE OF THE FREEWAY FOR 10-15 MINS BEFORE TRYING TO DRIVE AGAIN, ONLY TO HAVE THE SPEEDS REDUCE AND RPMS RACE OUT OF CONTROL AGAIN. IF YOU ARE TRYING TO GO UP HILL FOR A SHORT DISTANCES OR GO UP HILL ON ENTRANCES RAMPS, EXIT RAMPS, OR UP HILL ON BRIDGES THERE IS THE SAME LAG IN TRANSMISSION. THE RPMS RACE OUT OF CONTROL AND ROGUE DANGEROUSLY REDUCES SPEEDS. THERE IS ALSO A LOUD WHINING NOISE WHEN YOU PRESS ACCELERATOR BEYOND 60MPH OR GOING UP HILLS, RAMPS, OR BRIDGES. I'M FRUSTRATED WITH NISSAN THEY KNOW ABOUT THIS ISSUES WITH THIS MODEL 2013 NISSAN ROGUE. THEY'VE EVEN EXTENDED THE TRANSMISSION WARRANTY FOR 2008-2010 WITH THE SAME ISSUE JUST UNDER A DIFFERENT NAME. THEY ALSO ACKNOWLEDGE ITS A PROBLEM FOR MODELS 2008-2013 THROUGH THERE 2015 NISSAN SERVICE BULLETIN. MY FRUSTRATION IS NISSAN WANTS ME TO PAY THOUSANDS FOR A KNOWN PROBLEMATIC SAFETY ISSUE WITH THESE MODELS AND YEARS. BUT REFUSE TO DO SO. IF THEY CAN EXTEND THE CVT TRANSMISSION WARRANTY FOR THE 2008-2010 THEY SHOULD ALSO EXTEND THE CTV WARRANTY FOR THE 2013 MODEL THAT'S HAVING THE SAME ISSUES WITH THE CVT SENSOR AND VALVE. I'VE ONLY HAD MY 2013 ROGUE SINCE 08/2019. THE ROGUE WAS 'FIXED' ONCE BUT ALL WAS DONE IS TRANSMISSION FLUID WAS CHANGED IN 08/2019. NOW IT'S ONE YEAR LATER AND SAME EXACT ISSUES ARE OCCURRING AND THEY ARE REFUSING TO FIX AGAIN AS A CUSTOMER SATISFACTION.
NHTSA ID Number: 11353189
Complaint Date: 2020-09-04
Fail Date: 2016-08-01
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: CROSSTREK
Model Year: 2016
Summary
POWER STEERING FAILS WHEN FIRST STARTING VEHICLE.HAS HAPPENED ON MANY OCCASIONS.LOSS IOF POWER STEERING LASTS FROM A FEW SECONDS TO 10 TO 15 SECONDS,RESOLVES BY ITSELF.HEARD ON SEVERAL OCCASIONS FROM DEALER THAT THEY CAN NOT REPRODUCE PROBLEM. FEEL IT IS A SERIOUS PROBLEM MAY LEAD TO LOW SPEED ACCIDENT.STEERING WARNING LIGHT DOES COME ON.DOES GENERATE ERROR CODES PER DEALER.DEALER(JOHNSON SUBARU DUBOIS PA 15801) HAS ATTEMPTED REPAIR X 5 W/O RESOLUTION.STATE THEY HAVE REPLACED ELECTRONIC CONTROL MODULE,REPLACED THAT WITH A NEW AND IMPROVED ECM AND STATE THEY HAVE REPLACED THE POWER STEERING RACK.EPISODES OF LOSS OF STEERING CONTINUE. HAVE CONTACTED SUBARU OF AMERICA ADVISING THEM OF PROBLEM.THEY SUGGEST RETURNING VEHICLE TO DEALER EVEN THOUGH THE PROBLEM HAS NOT BEEN CORRECTED IN THE PREVIOUS 5 VISITS
NHTSA ID Number: 11353190
Complaint Date: 2020-09-04
Fail Date: 2020-08-31
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2008
Summary
WHILE PASSING A VEHICLE TRAVELING APPROXIMATELY 40 MPH IN A 50MPH ZONE, MY 2008 HYUNDAI SONATA EXPERIENCED 'SUDDEN UNINTENDED ACCELERATION' APPROACHING A SPEED OF 65-70 MPH. EVEN AFTER APPLYING FIRM CONTINUOUS PRESSURE ON BRAKE PEDAL WAS UNABLE TO SLOW VEHICLE DOWN. WHILE CONTINUING TO APPLY PRESSURE TO BRAKE PEDAL, I SHIFTED AUTOMATIC GEAR SHIFT INTO NEUTRAL AND WAS ABLE TO GRADUALLY COAST ONTO THE SHOULDER OF THE ROAD. WHEN VEHICLE CAME TO A COMPLETE STOP. THE ENGINE WAS STILL RUNNING AT A VERY HIGH RPM AND SOUNDED AS IF IT WERE A JET AIRPLANE TAKING OFF. TURNED IGNITION OFF AND LET CAR SIT FOR 1-2 MINUTES WHILE I CONTEMPLATED 'NOW WHAT?' WAS UNABLE TO PUT CAR IN PARK, SO STARTED CAR IN NEUTRAL. WAS ABLE TO MOVE GEAR SHIFT TO DRIVE AND CAREFULLY DROVE CAR HOME. CALLED HYUNDAI CORPORATE OFFICE NEXT MORNING (MONDAY AUGUST 31, 2020) TO REPORT MY FRIGHTENING AND VERY DANGEROUS EXPERIENCE. THEN CALLED MY LOCAL HYUNDAI DEALER TO REPORT AND REQUEST THEY COME AND PICK THE VEHICLE UP AS I DID NOT FEEL IT WAS SAFE TO DRIVE.
NHTSA ID Number: 11353191
Complaint Date: 2020-09-04
Fail Date: 2020-09-01
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: FORTE
Model Year: 2020
Summary
ON SEPTEMBER 1ST, 2020, I WAS AT A STOP AND NEEDED TO GO NORTHBOUND ON A BUSY INTERSECTION. I SAW THE OPPORTUNITY TO GO SO I STEPPED ON THE GAS BUT MY VEHICLE WOULD BARELY ACCELERATE WHICH PUT ME IN HARMS WAY OF ONCOMING TRAFFIC. FOR A MOMENT THERE I THOUGHT I WAS GOING TO GET T-BONED. THIS ISSUE NEEDS TO GET RESOLVED AS SOON AS POSSIBLE!
Read More...NHTSA ID Number: 11353192
Complaint Date: 2020-09-04
Fail Date: 2020-08-31
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2016
Summary
WHILE MAKING TURNS EITHER AT SLOW SPEEDS OR AT A COMPLETE STOP, THE STEERING MAKES POPPING SOUNDS. STEERING WHEEL ALSO LOCKS FOR HALF A SECOND. TOOK VEHICLE TO A SHOP AND WAS ADVISED IT WAS THE RACK AND PINION ON THE FRONT RIGHT TIRE AREA. THE VEHICLE IS A 2016 AND HAS 41K MILES. THIS ISSUE BEGAN MANIFESTING APPROXIMATELY TWO WEEKS PRIOR. ESTIMATED COST TO REPAIR IS $2500. ACCORDING TO VEHICLE FORUMS THIS IS A COMMON ISSUE WITH THIS VEHICLE MAKE AND MODEL.
Read More...NHTSA ID Number: 11353193
Complaint Date: 2020-09-04
Fail Date: 2020-06-02
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2008
Summary
SUDDENLY THE BRAKE SYSTEM FAILS CAUSING THE BRAKE PEDAL TO GO ALL THE WAY TO FLOOR MAKING IT DIFFICULT TO STOP PROPERLY.
Read More...NHTSA ID Number: 11353194
Complaint Date: 2020-09-04
Fail Date: 2020-08-24
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE ACCELERATING WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT SHE HAD TAKEN HER VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY DISCOVERED NO OIL IN THE VEHICLE DESPITE RECEIVING AN OIL CHANGE LESS THAN A MONTH PRIOR. THE CONTACT HAD HER OIL REPLENISHED THAT SAME DAY BY THE MECHANIC. ONE DAY UPON ENTERING HER VEHICLE, THE ENGINE FAILED TO START UP AFTER MULTIPLE ATTEMPTS. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO STEVE SCHMITT KIA (11655 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033) WHERE SHE WAS INFORMED THAT THE CATALYTIC CONVERTER WAS DEFECTIVE AND THAT HER ENGINE NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) WHICH SHE LINKED TO HER FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,760.
NHTSA ID Number: 11353195
Complaint Date: 2020-09-04
Fail Date: 2020-08-17
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE HEADREST DEPLOYED WITHOUT WARNING. THE CONTACT STATED SHE TOOK THE VEHICLE TO HELFMAN DODGE CHRYSLER JEEP RAM FIAT (7720 KATY FWY #A, HOUSTON, TX 77024) WHERE THE CONTACT WAS INFORMED THAT THE DEALER COULD NOT OFFER HER ANY ASSISTANCE BECAUSE OF A LIABILITY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
NHTSA ID Number: 11353196
Complaint Date: 2020-09-04
Fail Date: 2020-09-04
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2010
Summary
PREVIOUS RECALLS FOR A 2010 TOYOTA PRIUS (NHTSA CAMPAIGN NUMBER: 13V235000) AND A 2019 TOYOTA CUSTOMER SUPPORT PROGRAM (CSP ZJB) HAS ACKNOWLEDGED AN UNSAFE FAILURE MODE IN THE VEHICLE WHERE THE BRAKE BOOSTER ASSEMBLY FAILS DUE TO HIGH PRESSURE AND CAUSES THE AUTOMOBILE TO HAVE DIFFICULTY STOPPING. ON SEPTEMBER 4, 2020 WHILE DRIVING DOWN THE ROAD AT ROUGHLY 40 MPH, I EXPERIENCED INDICATION LIGHTS CONSISTENT WITH THE DESCRIPTIONS OUTLINED IN THE SAFETY RECALL AND TOYOTA SUPPORT PROGRAM. MY AUTOMOBILE ALSO HAD EXTREME DIFFICULTY COMING TO A STOP FROM 40 MPH AND I HAD TO UNSAFELY PULL TO THE SHOULDER OF THE ROAD AT SPEED TO AVOID COLLIDING WITH THE AUTOMOBILE IN FRONT OF ME. THE TOYOTA CSP ZJB DOES NOT COVER MY VEHICLE DUE TO TIME AND MILEAGE OF THE VEHICLE, BUT I FEEL THIS SAFETY CRITICAL SYSTEM SHOULD HAVE BEEN REPLACED PRIOR TO ME EXPERIENCING A FAILURE. TOYOTA SELECTIVELY ONLY REPLACED BRAKE BOOSTER ASSEMBLIES OUTLINED IN THE RECALL AND THE CSP, IF THE AUTOMOBILE WAS EXPERIENCE ISSUES. TOYOTA STOPPED SHORT OF PREVENTATIVE SAFETY MEASURES OF REPLACING THIS ASSEMBLY PRIOR TO FAILURE, LEADING TO AN ALMOST COLLISION EVENT FOR ME. INDEPENDENT RESEARCH HAS IDENTIFIED THIS ISSUE HAS BEEN RESPONSIBLE FOR OTHER TOYOTA PRIUS ACCIDENTS LEADING ME TO BELIEVE THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED BY THE NHTSA BEFORE OTHERS EXPERIENCE A CRITICAL SAFETY FAILURE AT NO FAULT OF THEIR OWN.
NHTSA ID Number: 11353197
Complaint Date: 2020-09-04
Fail Date: 2020-08-08
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2020
Summary
WHILE TRAVELING VEHICLE IN MOTION ELECTRIC TAILGATE SPONTANEOUSLY RELEASED DAMAGING THE TAILGATE AND TOW VEHICLE ON 8/8/2020, 8/20/2020 AND 9/3/2020. TAILGATE RELEASED ON SEVERAL OCCASIONS WHILE TOWING ON CITY STREETS AND HIGHWAY.
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