Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11361538
Complaint Date: 2020-09-28
Fail Date: 2020-08-01
Manufacturer’s Name: Ford
Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2019
Summary
NOTICED DURING SUMMER 2020 MONTHS THE TRUCK WHEN IDLING AT STOP WOULD VIBRATE AND TACHOMETER WOULD BOUNCE. RECENTLY DURING JULY TO SEPTEMBER THE TRUCK WHEN STOPPED WOULD IDLE ROUGH THEN SHUT DOWN COMPLETELY HAVING TO PUT IN PARK AND RESTART THE TRUCK! THE LAST TIME IT DID IT I WAS SITTING AT A RED LIGHT ON A CITY STREET AND IT JUST SHUT DOWN AND I HAD TO RESTART THE TRUCK. THIS HAS HAPPENED 4 TIMES SINCE JULY. I TOOK IT TO TWO FORD DEALERS AND NEITHER COULD REPLICATE THE PROBLEM AND TOLD ME THEY COULD NOT FIX IT.
NHTSA ID Number: 11361537
Complaint Date: 2020-09-28
Fail Date: 2020-09-22
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: RAM 2500
Model Year: 2008
Summary
I WAS DRIVING ON I405 IN WASHINGTON STATE TRAVELING SOUTHBOUND WHEN I NOTICED SMOKE COMING FROM MY ENGINE COMPARTMENT...I PULLED OVER POPPED THE HOOD AND TOOK A QUICK LOOK.. I NOTICED FLAMES ON THE LOWER PORTION OF THE MOTOR ALMOST BEHIND THE FIREWALL...CALLED 911...
Read More...NHTSA ID Number: 11361536
Complaint Date: 2020-09-28
Fail Date: 2020-02-01
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2011
Summary
CAR MAKES CLUNKING/SHAKING/RATTLING SOUND WHILE DRIVING, MORE NOTICEABLE WHEN GOING OVER 60MPH OR TURNING THE WHEEL. DOES NOT FEEL SAFE. STEERING WHEEL RATTLES IN YOUR HAND AND VIBRATES THE ENTIRE CAR.
Read More...NHTSA ID Number: 11361535
Complaint Date: 2020-09-28
Fail Date: 2020-09-28
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: DART
Model Year: 2016
Summary
WAS DRIVING AND THE ENGINE STALLED AND CUT OFF W/O WARNING IN TRAFFIC DUE TO LOW OIL PRESSURE. 2.4L ENGINE CONSUMING OIL DUE TO SCARRING OF THE CYLINDER WALLS FROM THE PISTONS. I WAS TOLD THIS BY THE MECHANIC AT THE SERVICE CENTER. IT WAS NOT THAT LONG BETWEEN OIL CHANGES WHEN THIS OCCURRED.
Read More...NHTSA ID Number: 11361534
Complaint Date: 2020-09-28
Fail Date: 2020-08-31
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2011
Summary
LIGHTS OCCASIONALLY SHUT OFF WHILE DRIVING. HAPPENS ON ITS OWN BUT HAPPENS MORE OFTEN WHEN SWITCHING ON HIGH BEAMS. ALL LIGHTS SHUT OFF INSIDE AND OUTSIDE CAR. HAS HAPPENED MANY TIMES SINCE OWNING THE CAR
Read More...NHTSA ID Number: 11361533
Complaint Date: 2020-09-28
Fail Date: 2020-09-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2014
Summary
PAINT IS PEELING ON THE REAR SPOILER
Read More...NHTSA ID Number: 11361532
Complaint Date: 2020-09-28
Fail Date: 2020-04-03
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2011
Summary
TRANSMISSION OCCASIONALLY CUTS OUT WHEN CAR HAS BEEN TURNED OFF AND ON AGAIN.
Read More...NHTSA ID Number: 11361531
Complaint Date: 2020-09-28
Fail Date: 2020-09-25
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle Make: MERCEDES-BENZ
Vehicle Model: E350
Model Year: 2014
Summary
WEATHER WAS HOT AND HAD BEEN DRIVING ON HIGHWAY FOR HOURS AT TIME OF INCIDENT. SPEAKERS STARTED POPPING WITH SOUND LIKE GUNFIRE. SMELLED LIKE ELECTRICAL FIRE WAS HAPPENING THEN SOME SMOKE SEEN. STOPPED CAR. STILL HEARD POPPING SEVERAL MINUTES AFTER CAR TURNED OFF AND EXITED CAR. MECHANIC WAS CALLED AND FOUND POPPING IN SPEAKERS AND ESPECIALLY REAR DECK BASS SPEAKERS. HE RECEIVED 2 SMALL 2ND DEGREE BURNS AFTER TOUCHING THEM WITH BACK OF HIS HAND. HE DISCONNECTED BASS SPEAKERS AND PROBLEM WAS MOSTLY SOLVED THOUGH SIMILAR BUT SINGLE POPS STILL PERIODICALLY CONTINUE ON/NEAR OTHER SPEAKERS IN CAR. WILL PROBABLY HAVE SAME FAILURE ISSUE ON REMAINING SPEAKERS IN NEAR FUTURE.
Read More...NHTSA ID Number: 11361530
Complaint Date: 2020-09-28
Fail Date: 2020-09-14
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: PATHFINDER
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 NISSAN PATHFINDER. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE ABRUPTLY STOPPED INDEPENDENTLY WITH THE FORWARD EMERGENCY BRAKES AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE RESIDENCE HOWEVER, THE VEHICLE FAILED TO START THE NEXT MORNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO ORR NISSAN OF WICHITA (10625 E. KELLOGG DR, WICHITA, KS 67207) WHERE THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED HOWEVER, WHILE DRIVING 40 MPH, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE ALTERNATOR WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
NHTSA ID Number: 11361529
Complaint Date: 2020-09-28
Fail Date: 2020-03-23
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FIESTA
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 FORD FIESTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT A DOOR UNLOCKED WHILE DRIVING WITHOUT WARNING OR AN AUDIBLE NOTIFICATION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AUTONATION FORD TUSTIN (2 AUTO CENTER DRIVE, TUSTIN, CA 92782) AND THE VEHICLE WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,705.
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