Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11361274
Complaint Date: 2020-09-26
Fail Date: 2020-09-12
Manufacturer’s Name: Hyundai
Motor America
Vehicle Make: HYUNDAI
Vehicle Model: ELANTRA
Model Year: 2016
Summary
I WAS DRIVING ON A ROAD THAT IS 50MPH WHEN I TRIED TO ACCELERATE I WASN'T ABLE TO AND DROPPED SPEED NO LIGHTS CAME ON AND THE CAR STARTED JERKING AND JOLTING. I THEN HEARD A TICKING COMING FROM THE HOOD. I THEN HAD IT TOWED TO HYUNDAI AND WHEN THEY FINALLY DID LOOK AT IT THEY SAID THAT THE ENGINE NEEDED REPLACED.
NHTSA ID Number: 11361273
Complaint Date: 2020-09-26
Fail Date: 2019-08-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: CHRYSLER
Vehicle Model: TOWN AND COUNTRY
Model Year: 2016
Summary
THE DRIVER SIDE SLIDING DOOR GETS STUCKED LOCK OR SOMETIMES WILL CLOSE ON YOU AND NOT STOP.
Read More...NHTSA ID Number: 11361272
Complaint Date: 2020-09-26
Fail Date: 2020-08-07
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: 4RUNNER
Model Year: 2013
Summary
DURING AN ACCIDENT, BOTH SIDE AIRBAGS DEPLOYED (FRONT AIRBAGS DID NOT DEPLOY). FRONT RIGHT PASSENGER INJURED BY SIDE AIRBAG -- BLEEDING PUNCTURE WOUNDS (APPROX 3) ON UPPER RIGHT WRIST, SEVERE RAISED GOUGES (BELOW THE SKIN) FROM THAT POINT UP THE ENTIRE LENGTH OF THE ARM (MORE SEVERE ON FOREARM). PASSENGER RECALLS SOMETHING SHOOTING OUT FROM "A" POST. PASSENGER WENT VIA AMBULANCE TO ER. LATER, FOUND BROKEN JAGGED PIECE OF WHITE HARD PLASTIC IN THE RIGHT FRONT PASSENGER SEAT. PIECE IS IN OUR POSSESSION AS WELL AS PHOTOS AND MEDICAL RECORDS.
Read More...NHTSA ID Number: 11361271
Complaint Date: 2020-09-26
Fail Date: 2020-09-26
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: OUTBACK
Model Year: 2017
Summary
WINDSHIELD CHIPS/CRACKS WITH NO KNOWN CAUSE.
Read More...NHTSA ID Number: 11361270
Complaint Date: 2020-09-26
Fail Date: 2019-09-09
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CIVIC
Model Year: 2006
Summary
SE ENCENDI LA LUZ EN EL TABLERO INDICANDO UN ALERTA
Read More...NHTSA ID Number: 11361269
Complaint Date: 2020-09-26
Fail Date: 2020-09-26
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: MALIBU
Model Year: 2010
Summary
WAS DRIVING AT ABOUT 30 MPH WHEN POWER STEERING GAVE OUT AND I COULD HARDLY STEER THE VEHICLE.
Read More...NHTSA ID Number: 11361268
Complaint Date: 2020-09-26
Fail Date: 2020-08-14
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: RAV4
Model Year: 2013
Summary
DRIVING MY 2013 TOYOTA RAV4EV WHEN THE VEHICLE SHIFTED INTO NEUTRAL AND WOULD NOT SHIFT BACK TO DRIVE AND LOST POWER WHILE DRIVING ON THE FREEWAY AT 70 MPH. LUCKY TO BE ABLE TO PULL OVER TO THE SIDE OF THE FREEWAY. THERE WAS A MESSAGE IN THE DISPLAY OF "CHECK EV SYSTEM. HAVE YOUR VEHICLE CHECKED BY DEALERSHIP IMMEDIATELY"
NHTSA ID Number: 11361267
Complaint Date: 2020-09-26
Fail Date: 2020-09-22
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: DURANGO
Model Year: 2020
Summary
WHILE DRIVING A BRAND NEW (170 MILES) VEHICLE AT 35 MPH ON A BUSY CITY STREET THE ELECTRIC POWER STEERING SUDDENLY STOPPED WORKING. A MESSAGE "POWER STEERING UNAVAILABLE" POPPED UP AND THE CAR WAS VERY DIFFICULT TO STEER. I HAD THE CAR TOWED TO THE DEALER WHO SAID IT MAY HAVE BEEN CAUSED BY A GLITCH IN THE COMPUTER. THIS IS A VERY DANGEROUS SITUATION BECAUSE WITHOUT THE ELECTRIC BOOST IT'S VERY HARD TO STEER THE CAR. IF THIS HAD HAPPENED IN A TURN OR WITH A DRIVER THAT WASN'T STRONG THERE WOULD LIKELY BE AN ACCIDENT. THERE ALSO DIDN'T SEEM TO BE A CLEAR EXPLANATION OF WHAT CAUSED THE ELECTRIC STEERING RACK TO FAIL IN SUCH A NEW VEHICLE.
Read More...NHTSA ID Number: 11361266
Complaint Date: 2020-09-26
Fail Date: 2020-09-25
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: OUTBACK
Model Year: 2019
Summary
WINDSHIELD ON 2019 SUBARU OUTBACK WITH APPROXIMATELY 10000 MILES CRACKED WITH CRACK EXTENDING INTO THE FIELD OF VISION. WHILE DRIVING ON A LOCAL HIGHWAY, THE WINDSHIELD WAS APPARENTLY HIT BY A SMALL STONE IN THE LOWER LEFT CORNER OF THE WINDSHIELD BELOW THE WIPER CAUSING A VERY SMALL CHIP THAT COULD ONLY BE FELT WITH A FINGERNAIL. THE VEHICLE WAS PARKED AND UPON RETURNING, A CRACK HAD SPREAD DOWNWARD TO THE EDGE OF THE WINDSHIELD AND UP AND TO THE LEFT ACROSS THE FIELD OF VISION. UPON INVESTIGATING, WE FOUND MANY REPORTS OF RECENT MODELS OF SUBARU SUV'S EXPERIENCING WINDSHIELD CRACKING, PARTICULARLY IN THIS AREA OF THE WINDSHIELD WITH EITHER A VERY MINOR IMPACT OR EVEN NO IMPACT. A SUBARU TSB WAS ISSUED IN 2015/2016 COVERING THIS PROBLEM BUT IT APPEARS THE ISSUE HAS NOT BEEN FIXED IN MODEL YEARS FROM 2017 TO 2019.
NHTSA ID Number: 11361265
Complaint Date: 2020-09-26
Fail Date: 2020-09-25
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: ASCENT
Model Year: 2020
Summary
THE AUDIO FOR ALL FUNCTIONS AND RADIO STOPPED WORKING. IT WAS WORKING, PARKED IT FOR 1.5 HOURS IN GARAGE, STARTED VEHICLE AND NO AUDIO. STOPPED AND RESTARTED THE CAR STILL NO AUDIO. FOLLOWED MANUFACTURER'S INSTRUCTIONS TO RESET THE AUDIO/NAVIGATION SYSTEM AND STILL NO AUDIO. LET IT SIT OVERNIGHT AND IT STILL DOESN'T HAVE ANY AUDIO. TRYING TO GET AN APPOINTMENT AT THE DEALERSHIP.
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