Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11361743
Complaint Date: 2020-09-29
Fail Date: 2020-04-12
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2014
Summary
THE WARNING LIGHT CAME ON MULTIPLE TIMES (FIRST DAY 10/4/2019 DRIVING LOCALLY), REGARDING SERVICING THE TRANSMISSION, BRAKE AND AIRBAG AFTER STARTING AND IN A NON-MOVING MODE. ON THE SECOND DAY OF OWNERSHIP 10/5/2019, I TOOK IT TO THE CLOSEST JEEP DEALERSHIP TO HAVE THEM CHECK ON THE WARNING LIGHT. THE TECH ADVISOR GAVE ME A PRINT OUT OF ALL THE ERROR CODES SHOWING (QUITE A FEW). ON THE SIXTH DAY 10-10-2019, I ONLY HAD DRIVEN IT LOCALLY WHEN THE TRANSMISSION SLIPPED OUT OF THE DRIVE GEAR WHEN I WAS AT A STOP SIGN. THE DRIVE TRANSMISSION WASN'T ENGAGING WHEN I PRESSED THE GAS PEDAL. I PUT IT IN 'PARK' AND THEN BACK INTO 'DRIVE', AND IT THEN WENT FORWARD. I DROVE HOME, AND I PARKED THE JEEP IN MY YARD. I DIDN'T DRIVE IT AGAIN WITH A REAL CONCERN THAT THE JEEP WASN'T SAFE TO DRIVE AND NOT WANTING TO GET STRANDED ALONG A ROAD SOMEWHERE. IN 11/2019, I NEXT DROVE THE JEEP IN MY ATTEMPT TO GET IT TO THE DEALERSHIP SERVICE DEPARTMENT TO HAVE THE DIAGNOSTICS DONE TO FIND OUT THE EXACT ISSUES. THE TRANSMISSION DID THE SAME THING AND SLIPPED OUT OF 'DRIVE' IN BUSY STOP AND GO TRAFFIC IN ROUTE ON A 5 LANE HIGHWAY AT A TRAFFIC LIGHT AFTER STOPPING AND GIVING GAS TO MOVE FORWARD. THIS TIME IT TOOK FOUR ATTEMPTS (PLACING IN PARK AND THEN DRIVE) BEFORE THE JEEP WOULD DRIVE FORWARD. I MADE IT TO THE DEALERSHIP ON A PRAYER FIVE MINUTES FURTHER DOWN THE ROAD. THE FINAL DIAGNOSIS (12/18-2019) WAS THAT THE JEEP NEEDS A TRANSMISSION/ENGINE WIRING HARNESS. 'THERE IS A BRAKE IN THE TRANSMISSION CONTROL MODULE CIRCUIT FOR COMMUNICATION AND DEPENDING ON HOW THE ENGINE FLEX'S, THE COMMUNICATION LINE DROPS OUT AND CAUSES THE TCM TO GO OFFLINE'. ON 4/12/2020, I TOOK PHOTOS OF THE CODE FLASHING (SEE ATTACHED IMAGES). IT WOULDN'T START. ONE WEEK LATER, IT STARTED AND I DROVE IT IN MY YARD TO PARK IT FARTHER OUT OF MY MAIN DRIVEWAY. THERE IT HAS SAT FOR A FEW MONTHS.
NHTSA ID Number: 11361742
Complaint Date: 2020-09-29
Fail Date: 2020-08-03
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: GRAND CARAVAN
Model Year: 2016
Summary
SLIDER DOORS WILL NOT OPEN MANUALLY. DOORS NO LONGER AUTO LOCK WHILE DRIVING HAS COMMENCED. REAR HATCH WILL NOT OPEN WITH FOB OCCASIONALLY.
Read More...NHTSA ID Number: 11361741
Complaint Date: 2020-09-29
Fail Date: 2018-09-01
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: TAHOE
Model Year: 2009
Summary
TL* THE CONTACT OWNS A 2009 CHEVROLET TAHOE. THE CONTACT STATED THAT WHILE IDLE OR IN STOP AND GO TRAFFIC, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, THERE WAS A LOSS OF POWER STEERING ASSIST. THE CONTACT PLACED THE VEHICLE IN PARK, TURNED OFF THE VEHICLE AND THEN RESTARTED THE VEHICLE. THE CONTACT CONTACTED COX CHEVROLET INCORPORATED (2900 CORTEZ RD W, BRADENTON, FL 34207; (941) 348-6417) WHO INFORMED THE CONTACT THAT THE FAILURE WAS A COMMON ISSUE HOWEVER, THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
NHTSA ID Number: 11361740
Complaint Date: 2020-09-29
Fail Date: 2020-07-20
Manufacturer’s Name: Ford Motor Company
Vehicle Make: LINCOLN
Vehicle Model: NAVIGATOR
Model Year: 2014
Summary
THIS VEHICLE WAS MIS-BUILT WITHOUT ITS TOWING SUSPENSION SYSTEM INSTALLED. THE VIN AND OTHER MANUFACTURER (MFG) -PRODUCED DOCUMENTS STATE THAT THIS VEHICLE HAS A SELF-LEVELLING SYSTEM WHICH INFLATES SUSPENSION AIR BAGS UPON CONNECTING A TRAILER. HOWEVER, THIS PARTICULAR VEHICLE (PER THE DEALERSHIP) IS MISSING ANY TYPE OF SELF-LEVELLING SUSPENSION SYSTEM. THIS MIS-BUILD MEANS THAT - WHEN A TRAILER IS CONNECTED - THE HEADLIGHTS POINT UPWARDS INSTEAD OF FRONT AND/OR SLIGHTLY DOWN TO SHOW THE ROAD CONDITIONS, WHICH MAKES THAT ALONE A SAFETY HAZARD. UPWARD LIGHTS MAY ALSO IMPACT ONCOMING TRAFFIC BY BLINDING OTHER DRIVERS. MY HUSBAND INFORMS ME THERE ARE OTHER SAFETY CONCERNS THAT GO ALONG WITH THIS, BUT I DO NOT UNDERSTAND ALL THE PHYSICS OF HOW TOWED VEHICLES OPERATE SO I CANNOT EXPLAIN FURTHER HOW MY SAFETY, AND POSSIBLY OTHERS, ARE RISKED WHEN TOWING A LOAD WITH THIS VEHICLE OR OTHERS MIS-BUILT LIKE IT. THE DEALERSHIP PURCHASED MY VEHICLE BACK FROM ME AND IT REMAINS ON THEIR LOT TODAY INSTEAD OF BEING SOLD AT AUCTION AS STATED. I FOUND THAT ANOTHER VEHICLE (2 YEARS NEWER, BUT SAME MFG) WAS MIS-BUILT WITHOUT ITS TOWING SUSPENSION SYSTEM. I REPORTED BOTH ISSUES TO THE DEALERSHIPS. IN THE CASE OF THE POTENTIAL REPLACEMENT VEHICLE, I SIMPLY DID NOT BUY IT. I REPORTED BOTH INSTANCES DIRECTLY TO THE MFG AND WAS TOLD THAT WAS AN ISSUE FOR WHICH THE DEALERSHIPS WERE RESPONSIBLE. I AM CONCERNED THAT THIS MFG HAS A KNOWN ISSUE WITH A PARTICULAR BUILD OF VEHICLE AND IS IGNORING POTENTIAL SAFETY ISSUES. I AM CONCERNED THAT THEIR DEALERSHIPS ARE ALSO IGNORING THE PROBLEM INSTEAD OF FIXING IT. I WOULD LIKE SOMEONE WITH MORE KNOWLEDGE THAN ME TO INVESTIGATE THIS MATTER AND, IF NECESSARY, GET THE PROBLEMS RESOLVED TO INCLUDE FURTHER REMUNERATION TO ME AS APPLICABLE. I HAVE DOCUMENTS, BUT AM NOT SURE WHAT'S RELEVANT TO UPLOAD. THANK YOU.
Read More...NHTSA ID Number: 11361739
Complaint Date: 2020-09-29
Fail Date: 2016-05-27
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: YUKON
Model Year: 2007
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 GMC YUKON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MCLARTY DANIEL AUTOMOTIVE (2201 SE MOBERLY LN, BENTONVILLE, AR 72712) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11361738
Complaint Date: 2020-09-29
Fail Date: 2020-09-28
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FOCUS
Model Year: 2016
Summary
IT IS HARD TO START AFTER REFUELING. STARTER KEEPS TRYING BUT UNLESS YOU PRESS THE GAS PEDAL, IT WILL NOT STARTS. THEN IT SPUTTERS WHEN IT STARTS. IT HAS ALSO SPUTTER A COUPLE OF TIMES WHEN RUNNING (BUT IT NEVER STALLED)
Read More...NHTSA ID Number: 11361737
Complaint Date: 2020-09-29
Fail Date: 2020-09-22
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2015
Summary
MY HORN IS NOT WORKING UNLESS MY STEERING WHEEL IS TURNED ALL THE WAY TO THE LEFT/RIGHT. I WAS TOLD IT WAS A CLOCK SPRING IN THE STEERING WHEEL.. THE INTERNET SAID THIS WAS A COMMON PROBLEM. I BELIEVE THIS IS BIG SAFETY ISSUE. WHEN I CALLED SUBARU THEY TOLD ME THERE WAS NO RECALL FOR THIS ISSUE.
NHTSA ID Number: 11361736
Complaint Date: 2020-09-29
Fail Date: 2020-03-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2014
Summary
THE UPPER SEAT BELT PLASTIC GUIDE CRACKS DURING ROUTINE USE, PREVENTING PROPER RETRACTION OF SEAT BELT. THE SEATBELT REMAINS SLACK ON AN OCCUPANT RESULTING IN IMPROPER FIT.
Read More...NHTSA ID Number: 11361735
Complaint Date: 2020-09-29
Fail Date: 2020-09-15
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ALTIMA
Model Year: 2017
Summary
ON SEPT. 15TH 2020, I WAS IN AN ACCIDENT ON THE HIGHWAY, I WAS REAR ENDED BY A TRACTOR TRAILER AND FROM THERE PUSHED ACROSS FOUR LANES HEAD ON INTO MEDIAN CEMENT WALL THE CAR THEN ROLLED BACK INTO TRAFFIC WHERE I WAS HIT AGAIN BY ANOTHER TRUCK IN THE FRONT DRIVERS SIDE WHEEL AND HOOD AREA, THIS SENT ME BACK INTO THE GUARD RAIL ON THE OTHER SIDE OF THE HIGHWAY. DURING THIS COLLISION NONE OF AIRBAGS DEPLOYED IN THE FRONT OR REAR, THIS CAR HASN'T BEEN IN ANY ACCIDENTS, AND THERE ARE NO RECALLS LISTED FOR THE AIRBAGS, THE BLIND SPOT SAFETY FEATURE WAS ON AND DID NOT ALERT ME TO DRIVER SIDE BLIND SPOT. IMMEDIATELY AFTER ACCIDENT I WAS TRANSPORTED TO ATLANTA VA MEDICAL HOSPITAL OFF 1670 CLAIRMONT RD. DECATUR, GA 30033.*DT*JB
Read More...NHTSA ID Number: 11361734
Complaint Date: 2020-09-29
Fail Date: 2020-04-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2019
Summary
STEERING MAKE LOUD NOISE WHEN TURNING STATIONARY AND MOVING AND VIBRATES STEERING WHEEL. I HAVE TAKEN TO DEALER 3 TIMES AND THEY CONFIRMED PROBLEM. STATED THEY ARE WAITING ON RAM TO GET FIX. IT HAS BEEN OVER 5 MONTHS AND ENGINEERING DOES NOT COME UP WITH FIX. I HAVE COMPLAINED TO NATIONAL RAM TO NO HELP.
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